BPCL awards its prestigious microsites design & implementation contract to Octaware Technologies        
by Shrutee K/DNS

Mumbai, August 10, 2017: Octaware Technologies Limited (BSE – 540416), a leading software and business solutions development company, is pleased to announce that they have been awarded the prestigious contract from BPCL for the design and implementation of their loyalty and brand microsites. Octaware was one of the bidders and was awarded the contract, post evaluation and presentation of efficient solutions and capabilities to the evaluation committee.

The scope of work under the contract includes design and implementation of microsites for BPCL’s loyalty programs – SmartFleet & PetroBonus and other brands - Speed and In & Out. The engagement includes a period of 3 months for implementation of microsites and an additional three years of support and maintenance. Octaware Technology Limited’s expertise in the areas of online portals & enterprise systems helped them win the contract.

Commenting on the development, Mr. Aslam Khan, Chief Executive Officer, Octaware Technologies Limited, said, “We are extremely delighted to have won the prestigious contract from BPCL, our first major win in the Indian PSU sector, post our IPO in April 2017. The fact that it falls under one of Octaware’s key focus verticals of governance, demonstrates our consistent and steady inroads in the Indian market, surpassing some of the strong players in the region. We look forward to a long-term business association with BPCL”.

About Octaware Technologies Limited:
Incorporated in 2005, Octaware Technologies Ltd is a software development company providing a range of information technology solutions. The company designs, develops, and maintains software systems and solutions. Company's services include custom software development, ECM/portal solution, ERP and CRM implementation, mobile platform solution, RFID solution, cloud and IT infrastructure services, consulting services and geospatial services.
Octaware provides specialized software application and product development services and solutions in the areas of healthcare, finance, and e-government industry. The company has proprietary products for domestic, as well as international markets, such as PowerERM – Human Capital Relationship Management, Hospice – Healthcare and Citizen Services solution, and iOnAsset – Inventory management and tracking System etc. These products are available as packaged products as well as software-as-a-service model integrated with legacy system.
Octaware Technologies Limited (BSE – 540416), got listed on the BSE –SME platform on April 3, 2017 and was oversubscribed by 148%, providing testimony to the faith, the investors have reposed in the company.

          Entry-Level DevOps Engineer - Bullhorn        
Boston, MA - Development/IT
Boston, MassachusettsFull time


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Bullhorn is the leading provider of CRM software to relationship-driven businesses. Our engineers use modern technologies in Agile development to innovate and create the future of our product suite.
          Billing Support Specialist - Bullhorn        
Boston, MA - Finance/Accounting
Boston, MassachusettsFull time

Job Description

Bullhorn is the leading provider of CRM software to relationship-driven businesses. Serving over 350,000 users across its suite of products, Bullhorn is seeking the best talent to continue building its world
          Microsoft Dynamics Crm 365 Training        
Introduction to Microsoft Dynamics CRM  Dynamics product Stack  History of Microsoft Dynamics CRM  Deployment types  Comparison with other CRM’s in the Market  XRM Framework  Out of Box Features...
          [EMPLOI] Campings.com, Bazarchic, Clémentine… Les offres d’emploi #Sales de la semaine        

Découvrez les opportunités d'emploi #Sales de cette semaine: Responsable Partenariats Online (H/F), Responsable CRM (H/F), Chargé(e) de Recherche en Recrutement (H/F)...

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          [EMPLOI]​ Medici.tv, Bazarchic, Michael Page ​: Les 3 offres d’emploi du jour        

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          A VERDADEIRA ESCOLA - TUNING DAS "CINQUENTAS"        
Nº64 MOTO REPORT Abril 2007

O tuning das motos, tal como o dos carros, cativa quem o faz e quem o vê. Nos automóveis, os modelos sofrem “restylings”, grosso modo, a cada três anos, mas nos ciclomotores os intervalos de tempo são mais espaçados. As pessoas vão-se cansando de ver os mesmos modelos, durante anos a fio, sem alterações. Esse cansaço acumulado – de ver sempre a mesma coisa – começa então a disseminar-se um pouco por toda a parte e os utilizadores resolvem, eles próprios, iniciar um qualquer processo de transformação da sua moto. Se, por um lado, existe algum constrangimento financeiro, por outro acaba por ser ele, muitas vezes, o impulsionador para se tomar a decisão de “quitar” a motinha actual ao invés de comprar uma nova mais potente. Perde um sector do mercado mas ganha outro, o dedicado ao fornecimento de componentes de tuning. Como desafio até se torna interessante fazer com que uma “cinquenta” pareça tão bem decorada e tão desenvolta quanto uma “125”. Saiba este sector adaptar-se às novas realidades e nunca há-de morrer.

Desde finais dos anos 90 que há um declínio geral do mercado, qualquer que seja a cilindrada. A legislação não ajudou, os incentivos desapareceram, os seguros agravaram-se e a sociedade adquiriu novos hábitos. Hoje, até as bicicletas estão em declínio. As que circulam por aí são modelos de topo de gama, compradas por gente adulta que as usa ao fim-de-semana para passear calmamente ou fazer BTT. Já não vemos crianças a andar de bicicleta naturalmente. É-lhes simplesmente vedada a oportunidade de se iniciarem nesse mundo das duas rodas. Há 30 atrás, a primeira bicicleta na vida das crianças surgia por volta dos três ou quatro anos de idade. Hoje em dia, se uma criança recebe a primeira bicicleta, na melhor das hipóteses, aos 11 ou 12 anos, dificilmente irá desenvolver daí o hobby, porque já teve um percurso anterior que a impede de apreciar e dedicar atenção àquele veículo, muito menos às motos e ao seu tuning. Quando tentámos aquilatar a faixa etária dos entusiastas deste tipo muito específico de actividade, Jorge Custódio, da Motoclasse, é peremptório na sua resposta: “Infelizmente são só pessoas a partir dos 17 anos.” Explica: “Aquela faixa etária dos 13 aos 17 anos, que dantes tinha muita «pica» pelas motos, que tantas vezes se iniciava nas scooters e evoluía mais tarde para uma moto com mudanças, está a desaparecer. Por razões sociais, que vão desde a gestão das prioridades familiares, ao mito de que as motos são perigosas, etc. Muitas vezes os adolescentes estão trancados em casa
com outro tipo de actividades. Já os jovens a partir dos 18 anos, como alguns trabalham, têm mais disponibilidade financeira para desenvolverem o seu gosto pelo tuning.” E de facto esta conclusão é reveladora da importância que esta actividade tem para o sector, como, aliás, mais adiante desenvolve: “O tuning das cinquentas promove todo o sector, porque é um gosto que se cria, se desenvolve e se desmultiplica para os outros segmentos do mercado das motos, acompanhando a evolução desde a fase da adolescência até à vida adulta dos motociclistas. O que move o nosso ramo, a nível geral, são as 50cc e as 125cc. São o embrião de um gosto pessoal que perdurará e consequentemente promovem um sector inteiro a vários níveis (comércio de peças, vestuário, oficinas, eventos, etc.). Estas motos, de tão simples que são, quase que nos ensinam a andar... e a cair, o que também é importante. São o ritual de iniciação, sem o qual existirão cada vez menos motociclistas.” Habitualmente, os modelos favoritos para o tuning são, em scooters, as Yamaha Aerox e BWS, as Gilera Typhoon, Runner e NRG. Se falarmos de motos com mudanças, as mais populares são a Yamaha DT (embora as novas versões não sejam tão afamadas como as anteriores em termos de fiabilidade), as Honda CRM e NSR, Aprilia RX e RS50 Xtrema e a Suzuki RMX. Na classe 125cc, as rainhas são a Yamaha DTR e Honda NSR.

Transformar a estética ou a mecânica?
As duas coisas. Pela estética é mais fácil e o resultado mais imediato. Este tuning é cada vez mais ousado e acaba por conferir uma certa graça aos modelos que todos conhecemos, se bem que por vezes a transformação acaba por roçar o espampanante. Quanto ao tuning de potência, sempre existiu e a “malta” mais radical – que tem sempre uma costela a puxar para a competição – acaba, na medida das suas possibilidades, por se aventurar a “mexer” na mecânica. Aqui convém frisar que existe sempre um compromisso entre prestações e durabilidade. Os motores são concebidos com uma determinada fiabilidade, sujeita a intervalos de
tolerância, e quando optamos por encurtar esses intervalos, por via do incremento das três variáveis (modificações, prestações e desgaste), devemos ter consciência de que a longevidade “de origem” já não poderá ser garantida. Parte dos componentes já não são os mesmos, e os que ainda o são, encontram-se sujeitos a esforços adicionais. Todavia, o que se perde na fiabilidade, poder-se-á ganhar no gozo e na satisfação. É uma relação de compromisso como qualquer outra.

O que modificar
Vamos partir da Yamaha DT como base, por sabermos que é um modelo muito vulgar. A receita do Jorge Custódio é a seguinte: “Temos de colocá-la supermotard. Transformam-se as rodas, o estilo do guiador, suspensões, ou seja, torna-se a moto mais pequena, mas também mais encorpada, e isso vai fazer com que haja realmente uma mudança para uma estética totalmente diferente, o que muitas vezes leva a que a «cinquenta» se pareça com uma «125». Devemos transformar os aros, pelo menos à frente, de roda grande para roda pequena, ou seja, de roda 19’’ para roda 17’’. Os pneus deixam de ser cardados e passam a ser uns racing para utilização em estrada. Depois os aros devem ser em alumínio. O guiador estilo fat-bar, mais largo, requer umas abraçadeiras próprias para fixação ao “Tê”. A moto fica mais baixa, com uma maior distância entre punhos, o que a torna mais resistente e com maior sensação de aderência à estrada. Muitas vezes altera-se também o amortecedor de trás. Os guarda-lamas devem ser mais curtos para acompanharem a alteração feita ao nível das rodas. Depois há imensas carenagens que se podem adequar ao estilo dos novos guarda-lamas colocados. As micas e os farolins devem também ser substituídas de forma a ficar tudo enquadrado com a estética final. Os aceleradores também se mudam. Em vez de terem as manetes acopladas, passam a ter acelerador rápido com o curso maior. Os comandos da iluminação ficam à parte, com interruptores pequenos. As cores a utilizar variam entre o muito garrido e os verde-água ou azul-água o que atribui à moto um estilo muito diferente. Os pousa-pés deixam de ser de borracha e passam a ser de alumínio, tanto à frente como atrás, e de preferência coloridos (da cor da moto).” “Na mecânica as transformações podem ser variadíssimas. O mais comum é colocar uma cambota nova, com um curso superior, porque os cilindros que existem para o efeito são de 54/55mm, praticamente iguais aos da DTR (56mm), portanto a diferença é mínima. Esses cilindros por serem mais altos exigem que a cambota tenha um curso superior para que o pistão chegue à parte de cima e fique nivelado com o respectivo cilindro. Logicamente, é preciso alterar o carburador. Este é um componente fundamental porque a moto vai precisar de admitir mais gasolina e só o consegue com um de corpo mais largo (28mm, 30mm, 32mm ou 34mm). Outro componente importante é um rotor electrónico. Ele dá mais potência. Ideal para complementar um cilindro largo. Nessa sequência, falta também um filtro de ar cónico reutilizável para melhorar a mistura. O escape, que muito interfere no rendimento dos motores, deverá ser igualmente alterado no caso de se terem feito as modificações anteriores. Seja industrial ou artesanal, um escape é caro (entre 150 a 250 euros), pelo que devemos contar com verba para ele logo desde o início do processo de transformação. A embraiagem deixa de ser de três discos e passa a ser de quatro. Muitas vezes utilizam-se até embraiagens de modelos de competição de Cross (YZ80 ou da CR80). Mas isso é muito ousado, e em caso de necessidade de substituição é preciso vasculhar um pouco à procura de um sistema igual. A transmissão (pinhão de ataque e cremalheira) deve também ser ajustada. Provavelmente terá de ser toda nova. Mas só analisando caso a caso. Por fim, a travagem. Os discos de travão devem ser em flor porque dão um aspecto mais radical. As bombas de travão devem ser duas em vez de uma, pois se a moto vai ser muito mais potente, requererá maior prontidão ao travar”, concluiu. Bom... e após tantas dicas que aqui ficaram, indicadas por quem realmente percebe do assunto, resta-nos aguardar para ver algumas destas pequenas “grandes” motos a circular por aí, influenciadas por este artigo. Aguardamos essas fotos!

Agradecimentos: A MOTO REPORT agradece a toda a equipa da Motoclasse o apoio e facilidades concedidas para a realização deste trabalho, especialmente ao Jorge Custódio, que, mesmo engripado e atarefado, partilhou connosco humildemente os seus conhecimentos. Também uma palavra de apreço ao Hugo Faustino. Bem hajam!

© Todos os direitos do texto estão reservados para MOTO REPORT, uma publicação da JPJ EDITORA. Contacto para adquirir edições já publicadas: +351 253 215 466.
© General Moto, by Hélder Dias da Silva 2008

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          [news] "2004 State of Application Development"        
Friday, August 13, 2004
Dateline: China
 
Special issues of journals and magazines are often quite good -- if you're into the subject matter.  But the current issue of VARBusiness is absolutely SUPERB!!  EVERY SYSTEMS INTEGRATOR SHOULD READ IT ASAP -- STOP WHAT YOU'RE DOING AND READ THIS ISSUE!!  (Or, at the very least, read the excerpts which follow.)  See http://tinyurl.com/6smzu .  They even have the survey results to 36 questions ranging from change in project scope to preferred verticals.  In this posting, I'm going to comment on excerpts from this issue.  My comments are in blue.  Bolded excerpted items are MY emphasis.
 
The lead article and cover story is titled, "The App-Dev Revolution."  "Of the solution providers we surveyed, 72 percent say they currently develop custom applications or tailor packaged software for their customers. Nearly half (45 percent) of their 2003 revenues came from these app-dev projects, and nearly two-thirds of them expect the app-dev portion of total revenue to increase during the next 12 months."  I view this as good news for China's SIs; from what I've observed, many SIs in China would be a good fit for SIs in the U.S. looking for partners to help lower their development costs.  "By necessity, today's solution providers are becoming nimbler in the software work they do, designing and developing targeted projects like those that solve regulatory compliance demands, such as HIPAA, or crafting wireless applications that let doctors and nurses stay connected while they roam hospital halls."  Have a niche; don't try to be everything to everyone.  "Nine in 10 of survey respondents said their average app-dev projects are completed in less than a year now, with the smallest companies (those with less than $1 million in revenue) finishing up in the quickest time, three months, on average."  Need for speed.  "The need to get the job done faster for quick ROI might explain the growing popularity of Microsoft's .Net framework and tools.  In our survey, 53 percent of VARs said they had developed a .Net application in the past 12 months, and 66 percent of them expect to do so in the coming 12 months."  My Microsoft build-to-their-stack strategy.  "Some of the hottest project areas they report this year include application integration, which 69 percent of VARs with between $10 million or more in revenue pinned as their busiest area.  Other top development projects center around e-commerce applications, CRM, business-intelligence solutions, enterprisewide portals and ERP, ..."  How many times have I said this?    "At the same time, VARs in significant numbers are tapping open-source tools and exploiting Web services and XML to help cut down on expensive software-integration work; in effect, acknowledging that application development needs to be more cost-conscious and, thus, take advantage of open standards and reusable components.  Our survey found that 32 percent of VARs had developed applications on Linux in the past six months, while 46 percent of them said they plan to do so in the next six months.  The other open-source technologies they are using today run the gamut from databases and development tools to application servers."  I guess there's really an open source strategy.  I come down hard on open source for one simple reason:  I believe that SIs in China could get more sub-contracting business from a build-to-a-stack strategy.  And building to the open source stack isn't building to a stack at all!!  "As a business, it has many points of entry and areas of specialization.  Our survey participants first arrived in the world of app dev in a variety of ways, from bidding on app-dev projects (45 percent) to partnering with more experienced developers and VARs (28 percent) to hiring more development personnel (31 percent)."  For SIs in China, simply responding to end-user RFQs is kind of silly.  Better to partner on a sub-contracting basis.  "According to our State of Application Development survey, health care (36 percent), retail (31 percent) and manufacturing (30 percent) ranked as the most popular vertical industries for which respondents are building custom applications.  Broken down further, among VARs with less than $1 million in total sales, retail scored highest, while health care topped the list of midrange to large solution providers."  Because of regulatory issues, I'm not so keen on health care.  I'd go with manufacturing followed by retail.  My $ .02.  "When it comes to partnering with the major platform vendors, Microsoft comes out the hands-on winner among ISVs and other development shops.  A whopping 76 percent of developers in our survey favored the Microsoft camp.  Their level of devotion was evenly divided among small, midsize and large VARs who partner with Microsoft to develop and deliver their application solutions.  By contrast, the next closest vendor is IBM, with whom one in four VARs said they partner.  Perhaps unsurprisingly, the IBM percentages were higher among the large VAR category (those with sales of $10 million or more), with 42 percent of their partners coming from that corporate demographic.  Only 16 percent of smaller VARs partner with IBM, according to the survey.  The same goes for Oracle: One-quarter of survey respondents reported partnering with the Redwood Shores, Calif.-based company, with 47 percent of them falling in the large VAR category.  On the deployment side, half of the developers surveyed picked Windows Server 2003/.Net as the primary platform to deliver their applications, while IBM's WebSphere application server was the choice for 7 percent of respondents.  BEA's WebLogic grabbed 4 percent, and Oracle's 9i application server 3 percent of those VARs who said they use these app servers as their primary deployment vehicle."  Microsoft, Microsoft, Microsoft.  Need I say more?  See http://tinyurl.com/45z94 .
 
The next article is on open source.  "Want a world-class database with all the bells and whistles for a fraction of what IBM or Oracle want?  There's MySQL.  How about a compelling alternative to WebSphere or WebLogic?  Think JBoss.  These are, obviously, the best-known examples of the second generation of open-source software companies following in the footsteps of Apache, Linux and other software initiatives, but there are far more alternatives than these.  Consider Zope, a content-management system downloaded tens of thousands of times per month free of charge, according to Zope CEO Rob Page.  Some believe Zope and applications built with Zope are better than the commercial alternative they threaten to put out of business, Documentum.  Zope is also often used to help build additional open-source applications.  One such example is Plone, an open-source information-management system.  What began as a fledgling movement at the end of the past decade and later became known as building around the "LAMP stack" (LAMP is an acronym that stands for Linux, Apache, MySQL and PHP or Perl) has exploded to virtually all categories of software.  That includes security, where SpamAssassin is battling spam and Symantec, too.  Popular?  Well, it has now become an Apache Software Foundation official project.  The use of open source is so widespread that the percentage of solution providers who say they partner with MySQL nearly equals the percentage who say they partner with Oracle"23 percent to 25 percent, respectively.There are plenty of choices for those SIs willing to play the open source game.  See http://tinyurl.com/4e3c7 .
 
"It's all about integration" follows.  "There are many reasons for the surge in application-development projects (the recent slowdown in software spending notwithstanding).  For one, many projects that were put on hold when the downturn hit a few years ago are now back in play.  That includes enterprise-portal projects, supply-chain automation efforts, various e-commerce endeavors and the integration of disparate business systems."  Choose carefully, however.  Balance this data with other data.  Right now, I see a lot more play with portals and EAI.  "Indeed, the need for quality and timely information is a key driver of investments in application-integration initiatives and the implementation of database and business-intelligence software and portals.  A healthy majority of solution providers say application integration is a key component of the IT solutions they are deploying for customers.  According to our application-development survey, 60 percent say their projects involved integrating disparate applications and systems during the past 12 months."  "Some customers are moving beyond enterprise-application integration to more standards-based services-oriented architectures (SOAs).  SOAs are a key building block that CIOs are looking to build across their enterprises."  Anyone who regularly reads any one of my three IT-related blogs knows that I'm gung-ho on SOAs.  "Even if your customers are not looking for an SOA, integrating different systems is clearly the order of the day.  To wit, even those partners that say enterprise portals or e-business applications account for the bulk of their business note that the integration component is key."  Yes, integration, integration, integration.  I'll be saying this next year, too.  And the year after ...  "Another way to stay on top of the competition is to participate in beta programs."  Absolutely true -- and a good strategy, too.  See http://tinyurl.com/6x2gg .
 
The next article is on utility computing versus packaged softwareAgain, if you read what I write, you know that I'm also gung-ho on utility computing.  "According to VARBusiness' survey of application developers, more than 66 percent of the applications created currently reside with the customer, while 22 percent of applications deployed are hosted by the VAR.  And a little more than 12 percent of applications developed are being hosted by a third party.   Where services have made their biggest inroads as an alternative to software is in applications that help companies manage their customer and sales information.The article goes on to state that apps that are not mission-critical have the best chance in the utility computing space.  Time will tell.  Take note, however, that these are often the apps that will most likely be outsourced to partners in China.  "Simply creating services from scratch and then shopping them around isn't the only way to break into this area.  NewView Consulting is expanding its services business by starting with the client and working backward.  The Porter, Ind.-based security consultant takes whatever technology clients have and develops services for them based on need."   And focus on services businesses and .NET, too.  "Most application developers agree that services revenue will continue to climb for the next year or two before they plateau, resulting in a 50-50 or 60-40 services-to-software mix for the typical developer.  The reason for this is that while applications such as CRM are ideally suited to services-based delivery, there are still plenty of other applications that companies would prefer to keep in-house and that are often dependent on the whims of a particular company."  Still, such a split shows a phenomenal rise in the importance of utility computing offerings.  See http://tinyurl.com/54blv .
 
Next up:  Microsoft wants you!!  (Replace the image of Uncle Sam with the image of Bill Gates!!)  Actually, the article isn't specifically about Microsoft.  "Microsoft is rounding up as many partners as it can and is bolstering them with support to increase software sales.  The attitude is: Here's our platform; go write and prosper.  IBM's strategy, meanwhile, is strikingly different.  While it, too, has created relationships with tens of thousands of ISVs over recent years,  IBM prefers to handpick a relatively select group, numbering approximately 1,000, and develop a hand-holding sales and marketing approach with them in a follow-through, go-to-market strategy."  Both are viable strategies, but NOT both at the same time!!  "To be sure, the results of VARBusiness' 2004 State of Application Development survey indicates that Microsoft's strategy makes it the No. 1 go-to platform vendor among the 472 application developers participating in the survey.  In fact, more than seven out of 10 (76 percent) said they were partnering with Microsoft to deliver custom applications for their clients.  That number is nearly three times the percentage of application developers (26 percent) who said they were working with IBM ..."  Percentages as follows:  Microsoft, 76%; IBM, 26%; Oracle, 25%; MySQL, 23%; Red Hat, 17%; Sun, 16%; Novell, 11%; BEA, 9%.  I said BOTH, NOT ALL.  Think Microsoft and IBM.  However, a Java strategy could be BOTH a Sun AND IBM strategy (and even a BEA strategy).  See http://tinyurl.com/68grf .
 
There was another article I liked called, "How to Team With A Vendor," although it's not part of the app-dev special section per se.  This posting is too long, so I'll either save it for later or now note that it has been urled.  See http://www.furl.net/item.jsp?id=680282 .  Also a kind of funny article on turning an Xbox into a Linux PC.  See http://tinyurl.com/4mhn6 .  See also http://www.xbox-linux.org .
 
Quick note:  I'll be in SH and HZ most of next week, so I may not publish again until the week of the 23rd.
 
Cheers,
 
David Scott Lewis
President & Principal Analyst
IT E-Strategies, Inc.
Menlo Park, CA & Qingdao, China
 
http://www.itestrategies.com (current blog postings optimized for MSIE6.x)
http://tinyurl.com/2r3pa (access to blog content archives in China)
http://tinyurl.com/2azkh (current blog postings for viewing in other browsers and for access to blog content archives in the US & ROW)
http://tinyurl.com/2hg2e (AvantGo channel)
 
 
To automatically subscribe click on http://tinyurl.com/388yf .
 

          [commentary] Seeing Beyond "Traditional" Market Research + A Golden Opportunity for China's ISVs        
Sunday, August 8, 2004
Dateline: China
 
More general commentary than news commentary per se; let's dig in ...
 
Seeing Beyond "Traditional" Market Research
 
We're all familiar ad nauseum with market forecasts by firms such as Gartner, Forrester, IDC and even i-bankers (albeit i-bankers tend to have a shorter time horizon).  I've always been a bit suspect of IT market forecasts and was delighted that the META Group (where I was VP, Electronic Business Strategies) focused on qualitative and consultative approaches to serving our end-user and vendor clients.  We were more like a SWAT team version of McKinsey:  Get in, get it done, get out, move on.  The Kensington Group, an IT advisory services industry watchdog firm, has found that most forecasts are simply dead wrong.  Frankly, it's hard to blame the IT advisory services:  Forecasting is tough stuff!!  Some of the firms claim that they are not producing forecasts, but are producing projections.  Call it what you will:  It's a forecast -- and it's usually wrong.  (In defense of the IT advisory services, often the commentary which accompanies a forecast is quite useful.  The forecast may be wrong, but often other issues are adequately -- and usefully -- addressed.)
 
I've been a long-time proponent of more "advanced" forecasting techniques ranging from Delphi (pioneered by the RAND Corporation) to cellular automata to Lotka-Volterra (which in a plain vanilla and watered-down form was the basis of a lead article in an issue of Harvard Business Review) to the good 'ol Fisher-Pry technique -- and just about every flavor of forecasting in between.  Not only do I read Technological Forecasting & Social Change, but I annually read numerous papers published in a few hundred engineering journals and in all ACM, IEEE and SPIE conference proceedings which cite a paper published in TF&SC.  (Think CiteSeer.)  And something relatively new has captured my attention; I want to share this with the readers of this blog/e-newsletter.
 
MIT's Technology Review has embarked on a interesting project called "Innovation Futures".  (They may not view this as a "project," but it feels like a "project" to me.)  There is a fair amount of history behind the project -- and some may recall the related DARPA fiasco last year -- but I'd like to stick specifically to the MIT project.  To quote Technology Review, "Innovation Futures is a predictive market system that enables technologyreview.com users to predict the outcome of events related to emerging technologies."  Think of it as a futures and options market for emerging technologies -- NOT about companies, but about the underlying technologies.  For example, rather than betting for or against Nanosys as a pure-play nano firm, a "player" (think "trader") can bet for or against a definable nano event (e.g., commercial devices produced using molecular self-assembly techniques with combined annual sales of at least $100 million by 2006).  Something "easier" to phantom might be a bet that VoIP will be implemented in some form by at least 75% of G2000 companies by 2007.  Think about this:  Which would give a better indicator of buying intentions, the MIT predictive market system or an IT advisory service forecast?  I'll put my money on Innovation Futures or a clone.  (Frankly, I'd put my money on other technological forecasting techniques.  But if the choice is between the MIT system or Gartner, I'll go with MIT.  And the MIT market is a lot easier to follow than building a nonlinear model.  Leave the tough stuff to Pugh-Roberts; leave the everyday stuff to Innovation Futures.)
 
At this point, the MIT site doesn't have very much and most of what they have is focused on short(er)-term bets.  But this will be very interesting to watch, especially as broader -- and long(er)-term -- issues are market tested.  What happens when the marketing folks at IBM, Microsoft, Oracle, HP, Accenture, CSC, TCS, Infosys and SAP play?  And when the members of the Global Business Network and their brethren play?  And when IT advisory services analysts play?  And, perhaps most importantly, when CIOs representing companies of all different sizes and from all parts of globe start to play?  Food for thought.  I'll keep this readership posted:  I plan to have several long discussions with the folks running Innovation Futures.  I have many specific ideas to share with them.  For more information, see http://tinyurl.com/5bevb .
 
A Golden Opportunity for China's ISVs
 
In the past I've talked about the opportunities for SIs (systems integrators) in China to work with utility computing vendors in the States.  Well, I've given this a lot of thought and have another idea:  What about ISVs (independent software vendors) in China floating utility computing offerings in the States?  As one example, let's take Free CRM (see http://www.freecrm.com/ ).  The totally free version seems a bit worthless, but gives a smaller firm a chance to play with the idea with very little risk.  However, the "Professional" version is only $10 per month per user, far less than Salesforce.com's average of $70 per month per user.  Okay, the "Professional" version of Free CRM (maybe they should call it "Cheap CRM" -- or some B-school grad might name it "Value-Driven CRM) certainly doesn't have the industrial strength features of Salesforce.com.  However, think a modified Pareto strategy:  A good chuck of the functionality, but at a fraction of the cost.  Add a few zingers like syncing for a PDA/smartphone and/or pages automatically "modified" to fit any form factor (see the current issue of CACM for a great article on this; hot research area and tomorrow's urls listing will include a link to a downloadable paper on this subject) and the offering from the ISV in China becomes incredibly -- perhaps irresistibly -- enticing.  And guess what:  At least in theory the platform could be leveraged for both the market in the States and in China.  (I have some reservations about this, but it's theoretically doable.)  BTW, the Free CRM solutions are NOT hosted, but for in-house initiatives.  However, the same marketing principles apply in this analysis.
 
Bottom line:  This is truly a golden opportunity for ISVs in ChinaDon't target the F1000; go after SMEs, perhaps the same firms that are normally targeted by the largest ISVs using telemarketing.  (I'm not suggesting a telemarketing strategy; I'm simply segmenting the market in Oracle fashion.)  Think of a U.S. company with less than 500 employees.  The world (well, at least the U.S. part of it) will be your oyster ...
 
China: A Hotbed for Management Consulting?
 
An interesting article published on the China Economic Net site (in Chinglish, no less) kind of uses the phrase "management consulting" in a rather broad way.  But when it gets to specifics, it's illuminating.  First, there is the claim that "China has become the management consulting market with the most rapid growth rate."  Not sure if this is really true, but it's certainly one of the more interesting markets. 
 
For specifics, BearingPoint is cited.  Basically, they're bursting at the seams and projecting growth from about 1,000 today to 6,000 in 2008.  CapGemini went the acquisition route.  The average annual salary of a "good management consultant" is about US$40,000 -- a far cry from what a "good management consultant" makes in the States.  And what do the consultants bring to the table?  Well, this is where the article went from being written in English to Chinglish.  But if I can make out what they mean, it's the ability for management consultants to help with implementation and operational issues.  See http://tinyurl.com/43hlr .
 
Bottom line:  SIs in China should look to adding so-called "management consulting" services to their offerings.  I am NOT suggesting a massive move in this direction, but a selected approach.  Also, China's SIs should look to partner with Western management consulting firms already in or planning to enter China.  On the one hand, the BearingPoints of the world make good partners, especially for sub-contracting work.  On the other hand, the BCGs of the world are more complimentary and not directly competitive.  Have a strategy and plan for dealing with both types of management consulting firms, i.e., the strategy firms with a stake in IT (e.g., @McKinsey) and the IT consultancies/SIs with a strategy play (e.g., IGS, Accenture, ...).
 
What I'm Reading (and Why I Didn't Post as Often as Usual Last Week)
 
The new proceedings for SIGIR04 are out and I've been sifting through dozens of papers.  Google seems like child's play compared to what is brewing.  However, I have it on good authority that Google is brewing many of the same things.  But so is Microsoft.  In the future, we all benefit.
 
Cheers,
 
David Scott Lewis
President & Principal Analyst
IT E-Strategies, Inc.
Menlo Park, CA & Qingdao, China
 
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          [urls] Top 10 Urls: 25 July-1 August 2004        
Monday, August 2, 2004
Dateline: China
 
The following is a sampling of my "urls" for the past eight days.  By signing up with Furl (it's free), anyone can subscribe to an e-mail feed of ALL my urls (about 150-350 per week) -- AND limit by subject (e.g., ITO) and/or rating (e.g., articles rated "Very Good" or "Excellent").  It's also possible to receive new urls as an RSS feed.  However, if you'd like to receive a daily feed of my urls but do NOT want to sign up with Furl, I can manually add your name to my daily Furl distribution list.  (And if you want off, I'll promptly remove your e-mail address.)
 
Best new selections (in no particular order):
 
* A Web Services Choreography Scenario for Interoperating Bioinformatics Applications (SUPERB, covering all the bases; might serve as the foundation for a blog posting)
* ICC Report: Software Focus, June 2004 issue (if you're not familiar with this monthly newsletter from Red Herring, it's worth scanning; this particular issue is their "annual" on enterprise software)
* Northeast Asia: Cultural Influences on the U.S. National Security Strategy (this might serve as the basis for a blog posting; EXCELLENT, broad-based review of cultural issues)
* Economics of an Information Intermediary with Aggregation Benefits (think B2B and e-markets, although the implications are wide-ranging)
* How to Increase Your Return on Your Innovation Investment (provides a link to an article published in the current issue of Harvard Business Review; good food for thought)
* Why Mobile Services Fail (insights from Howard Rheingold)
* Anything That Promotes ebXML Is Good (lots of good links; I'm an ebXML advocate, so the tone of this article is one which I fully support)
 
Examples of urls that didn't make my "Top Ten List":
 
> RightNow, Sierra Atlantic Announce Partnership to Deliver Enterprise CRM Integration (a trend in the making; I've talked about this quite a bit, i.e., systems integrators working with utility computing vendors)
 
and many, many more ...
 
Cheers,
 
David Scott Lewis
President & Principal Analyst
IT E-Strategies, Inc.
Menlo Park, CA & Qingdao, China
e-mail: click on http://tinyurl.com/3mbzq (temporary, until Gmail resolves their problems; I haven't been able to access my Gmail messages for the past week)
 
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          [news] Cognizant & the "Intelligent Internet" + a Peek at 2005 IT Budgets (Part 2 of 2)        
Sunday, August 1, 2004
Dateline: China
 
Ah, the World Future Society.  Much to say about the WFS, but I'll save it for the end of this post.  An article which appears in the March-April 2004 issue of The Futurist was reprinted in a recent issue of Government Computer News (see http://tinyurl.com/yrp2w ); the original paper which was the basis for The Futurist article is also available (see http://tinyurl.com/5ymos ).  The article focuses heavily on findings from the TechCast Project at George Washington University (see http://www.techcast.org ; BTW, they're seeking beta testers).
 
The article acknowledges hype during the bubble, but goes on to indicate that 20 commercial aspects of Internet use should reach 30% "take-off" adoption levels over the next several years -- and will rejuvenate the (American) economy.  One area of particular interest is a "conversational" human-computer interface, called "TeleLiving," based on advances in speech recognition, AI, hardware/grid computing, virtual environments and flat wall monitors.  (Sounds like stuff out of PARC and Microsoft Research.)
 
Their Project results "portray a striking scenario in which the dominate forms of e-commerce - broadband, business-to-business (B2B), online finance, entertainment-on-demand, wireless, e-training, knowledge-on-demand, electronic public services, online publishing, e-tailing - grow from their present 5%-20% adoption levels to 30% between 2004 and 2010.  TechCast considers the 30% penetration level significant because this roughly marks the 'take-off point' when technologies move from their early-adopter phase into the mainstream, where they permeate economic and social life."  (Think of chasm crossing.  Also think of expeditionary marketing within the context of broadband.  BTW, bolded and colored items are MY emphasis.)
 
The authors discuss the notion that many think that the Internet is already mainstream, yet challenge that notion by stating that this is true only for nonpaying use, citing surfing for free information as one example.  "As of 2003, commercial operations involving monetary exchange were limited to about 23% for broadband, 10% for e-tailing, 12% for B2B, 10% for distance learning, and 5% for music.  And these are the most popular Internet applications.  Others hardly register in adoption levels at all."  Bottom line:  It's all about e-commerce, I guess.  Jerry Maguire said it best. 
 
A Look at 2005 IT Spending
 
Not as much as I had originally hoped for in the Forrester glimpse at 2005 IT budgets, but some things to note.  (See http://tinyurl.com/67pse .)  Example:  52% of finance and insurance firms -- led by insurers -- will spend more on IT in 2005.  Okay, sounds like an opportunity for SIs (systems integrators) building .NET solutions.  (For those who don't know, Microsoft has fairly strong solutions for the insurance vertical.)  At the subvertical level, media and nongovernment public sector plays look good, whereas the utilities and transportation sectors look weak.  Also, Siebel and PeopleSoft customers are planning to spend more on IT relative to customers of other key vendors, most notably SAP.  (I don't see this, but I don't dispute their data.  Frankly, I think we'll see a lot of activity for SAP SIs in 2005.  P'Soft is too hard to tell, especially with the confusion caused by Oracle.  Oracle benefits whether the acquisition goes through or not!!  It's the FUD factor.)
 
Not to be outdone, AMR came out with their peek at 2005 budgets for SMEs (small and medium enterprises).  (See http://tinyurl.com/5vlvo .  I got a lot more out of the AMR report.)  Something that is rather common knowledge among IT analysts, but may not be known by those not involved in the IT budgeting process, is that a typical large U.S. manufacturer spends 2% of its annual revs (i.e., revenues) on IT and a large service firm spends 5%.  However, the average for U.S. SMEs is 6.4% of revs, although a good chunk is for basic IT infrastructure.
 
CRM looks like a hot item for U.S. SMEs and the AMR report makes an interesting comment about the perceived need for other countries to implement a "keeping up with the Joneses" strategy.  This being said, then domestic firms in China may follow suit.  As far as operating systems are concerned, there is only one:  Windows.  And U.S. SMEs spend about 20% of their IT budget on software and software maintenance, with discrete manufacturers outspending process manufacturers or retailers.  Typical apps are for financial management and customer management, although expensive CRM suites (think Siebel or Oracle) are rare.  Sounds like an opportunity for utility computing vendorsBottom line:  If the SMEs market is your key market (by size), then go with Microsoft CRM solutions!
 
Fast Forward Over Three Decades
 
At this point, I'm going to get a bit personal.  If you're not interested, simply skip the remainder of this message:  It briefly covers three decades and my so-called "futurist" origins.
 
The first "adult" organization I ever joined was the World Future Society.  (Remember, the basis for the first section of this posting was an article published in their flagship publication, The Futurist.)  The year was 1971.  I had been an adolescent "futurist" since March 1968, the month that my father bought me a copy of Sky & Telescope magazine.  Although the Vietnam War was on the news each night, I was simply too young for it to really matter.  Both the war and protests against the war were merely uninspiring TV images.
 
But something caught my imagination and that "something" was the space program.  I can still recall the liftoff of Apollo 11 on July 16, 1969 at 6:32 am PDT.  Believe it or not, I can still recite the countdown.  I can also recite part of the landing sequence of the Eagle -- the Lunar Excursion Module housing Neil Armstrong and Edwin E. "Buzz" Aldrin.  And, of course, I can remember Neil Armstrong stepping off the foot of the LEM on July 20th, probably around 7 or 7:30 pm.  Two movies also inspired me toward a "tech" future:  The obvious, 2001: A Space Odyssey, and the not-so-obvious, The Andromeda Strain.  (My parents didn't let me stay up to watch Star Trek, so Star Trek didn't have any impact on my life during my early adolescence.)  Although I have been a member of the L-5 Society and the British Interplanetary Society (anyone remember Project Daedalus?), the World Future Society was the most influential organization in my life during my high school years.  Well, a wee bit of personal history.  Those were the good 'ol days ...
 
Cheers,
 
David Scott Lewis
President & Principal Analyst
IT E-Strategies, Inc.
Menlo Park, CA & Qingdao, China
 
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          [news] IT Spending Trends        
Tuesday, July 6, 2004
Dateline: China
 
A quick recap on IT spending trends from three recently published Smith Barney surveys.  The three reports are the May and June editions of their CIO Vendor Preference Survey and the 6 June issue of softwareWEEK.  Tom Berquist, my favorite i-banking analyst, was the lead for all three reports.  I have a backlog of blogs to write, so I'll use as many quotes as possible and add context where necessary.  (I'm mostly extracting from my smartphone bookmarks for these reports.  Warning:  I may have coded the May and June issues incorrectly, but the quotes are correct.)  NOTE:  Highlighted items (e.g., items in bold, like this sentence) are MY emphasis.  Items in red are my commentary.
 
Starting with the Survey editions, "(t)he strongest areas of spending appear to be software (apps, security, storage, and database) and network equipment/apps (Gigabit Ethernet, WLAN, VPNs)" and regarding software, "larger and more well known vendors continue to dominate the list in each category with vendors such as Microsoft, SAP, IBM, Veritas, Symantec and Computer Associates getting significantly more mentions in each of their groups than the remaining vendors did."  However, the report admits that their sample group might be biased.  Yes, vendors matter -- and so do vendor partnering strategies.  However, I'm a bit skeptical about CA and I don't particular care very much for Veritas or Symantec.  Not my part of the universe.
 
"Applications again stand out as a clear area of strength."  "Within applications, Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM) and Business Intelligence (BI) all showed extremely well ..."  Well, this is the first sign that a recovery may be in the making for SCM.  However, I'd emphasize BI and ERP, followed by CRM; don't count on a lot happening in the SCM space just yet.  Some other key surveys do NOT validate that SCM is in recovery.  "In terms of specific vendors, Microsoft, Symantec, Veritas, SAP, and Adobe were the top beneficiaries of CIOs intentions to increase spending."  The report continues that only SAP showed statistically significant results, both in ERP and SCM.  "Results were more mixed for best-of-breed vendors in this area, suggesting that horizontal applications vendors are having a tough time competing with the large ERP vendors even as vertically-focused vendors continue to have some measure of success on this front."  For the more adventurous SIs in China, SAP presents a lot of opportunities.  Tread carefully, though.  And "Adobe's enterprise strategy appears to be gaining momentum.  Adobe was a clear standout in content management ..."  "Survey results were also positive (though somewhat less so) for other leading content management players, notably Microsoft and IBM."  Another "win" for Microsoft.  Funny that none of the traditionally leading content management players were mentioned.  A take on Linux:  "Linux continues to garner mind share, but large enterprises remain the main adopter.  Interestingly, nearly 83% of our respondents stated that they were not currently moving any applications to Linux.  Of the 17% that said they were moving applications to Linux, only one company under $1.0 billion in revenue was making the transition to Linux confirming our views that Linux is primarily being used by large companies to shift Unix applications to Linux on Intel."
 
"Among CIOs who indicated a higher level of consulting spend, IBM was the clear winner, followed by Accenture as a distant second.  Unisys was also mentioned as a vendor being considered, but it was a distant third.  However, we note that Unisys being mentioned ahead of a pure-play consultant like BearingPoint (a low number of mentions, which included mentions of decreased spending) or EDS is positive, given that Unisys chooses to focus in 2 specific verticals, including one-public sector-that was not in the survey."  "Over two-thirds of CIOs indicated that they do not use IT outsourcers.  Most of the rest said they were unlikely to change the level of outsourcing spend.  IBM, ACS and CSC were the only vendors explicitly mentioned as likely to get more outsourcing business."  The "two-thirds" figure will likely change in favor of outsourcing.  This trend is fairly clear.  See a BCG report at http://tinyurl.com/2muy8 , although the report takes a relatively broad perspective.
 
From softwareWEEK, "(t)he CIOs were also very focused on rapid 'time to market' with purchases.  None were interested in starting projects that would take greater than 2 quarters to complete."  "This requirement was not a 'payback' requirement, but rather an implementation time frame requirement.  The CIOs did recognize that payback times could be longer, though the payback times on IT utility spending were much shorter than on applications or emerging area spending."
 
"In terms of spending, the CIOs all used a similar methodology for making decisions that essentially divides their IT spending into one of three categories: 1) sustained spending on their 'IT utility' (i.e., infrastructure such as network equipment, servers, storage, databases, etc.); 2) new project spending on applications (business intelligence, portals, CRM, etc.); and 3) investment spending on select emerging areas (grid/utility computing, identity management, collaboration, etc.)  It was pretty obvious that the CIOs recognized that business unit managers were more interested in spending on new applications/emerging areas than on the IT utility ..."  "(S)ome of the CIOs were experimenting with grid/utility computing initiatives to try to increase their utilization of storage/servers and reduce the amount of new equipment to be purchased.  In one example, a CIO showed their storage/server utilization around the world and many regions were in the 50% or worse bucket for average utilization.  Their goal was to use grid computing architectures and storage area networks (along with faster communication links) to better share the pool of resources."  Yes, this is it!!  Take this to heart!!  If you think grid and utility computing are Star Trek stuff, think again.
 
"In terms of new projects, the CIOs mentioned they were spending on business intelligence, portal/self-service applications, CRM, and collaboration.  Collaboration was a heated discussion, with all CIOs commenting that this was a big problem for them and there was no clear solution on the market.  While it wasn't completely clear to the audience what the CIOs were looking for in a collaboration solution, the elements that were described included: more intelligent email, corporate instant messaging, web conferencing, integrated voice over IP with instant messaging (so that a conversation could quickly shift from typing to talking), and collaborative document editing (spreadsheets, presentations, publications, etc.).  Within the business intelligence arena, business activity monitoring was discussed as was building of enterprise data warehouses/data marts.  The portal/self-service applications being built or deployed were primarily for customer and employee self-service (remote access to email, applications, and files was a big deal for all of the companies).  On the CRM front, the discussion from one CIO was around their need to increase revenues and manage channel conflict better."  [I'll be posting to this blog a bit more about collaboration opportunities over the next week.]
 
"While vendors were not discussed in any detail during the panel, the CIOs did say that they remain open to working with smaller vendors (public and private) as long as they have plenty of relevant references (in their industry, particularly with close competitors) and they offer a compelling value proposition versus larger vendors.  One CIO stated that they get called by 20 startups a week to sell products to them, but most of them cannot articulate the value proposition of their product.  Nonetheless, the CIO does take 5 meetings a month from startups because some of them are working on things that are interesting to the business."
 
Whew ...  Lots of good materials.  To reiterate, all highlighted items are my emphasis.  Bottom line:  The market is heating up.  Get your ISV relationships in place.  Pick your verticals (see the "Tidbit on Microsoft" which follows).  Pick your apps -- and the apps I like the best are content management and BI, although ERP is looking good, too.  Collaboration can be a major source of revenue if the SI can provide a truly effective solution.
 
Tidbits on Microsoft
 
A quick update on some happenings in the Redmond universe.  (See http://tinyurl.com/36xgu ; the article is titled, "Microsoft focuses on its enterprise-applications business".)  First, app areas that are of particular interest to MS include those for manufacturing and life sciences.  So, how about a MS build-to-their-stack strategy focused on either of these two verticals?  Second, MS is moving beyond purely horizontal offerings to very specific functionality.  Their Encore acquisition is an example of MS moving in this direction.  Finally, new releases of all four of Microsoft's ERP product lines are due for this year.  Not surprisingly, MBS marketing is up 20% from FY04.  Hmmm ... ERP spending intentions are strong and MS is a key player in this space -- with several updated offerings scheduled for release this year.  Another opportunity?
 
Tidbits on Infosys
 
Infosys formally enters the IT strategy consulting biz.  (See http://tinyurl.com/2xxlo .)  Yes, it was inevitable.  In April Infosys Consulting, Inc. was formed and, "(i)t's no secret that the winning model will be high-end business consulting combined with high-quality, low-cost technology delivery done offshore," according to Stephen Pratt, the head of Infosys' consulting unit.  The Infosys Consulting unit now has 150 employees in the States and plans to expand to 500 within three years.  Note to SIs in China:  You need more -- a lot more -- IT strategy types  And you need people in the States (at least on an "as needed" basis) in order to capture -- and serve -- new accounts.
 
Cheers,
 
David Scott Lewis
President & Principal Analyst
IT E-Strategies, Inc.
Menlo Park, CA & Qingdao, China
http://www.itestrategies.com (current blog postings optimized for MSIE6.x)
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          Work at Home West Coast Region Associate Technical Support Engineer        
Security software company is filling a position for a Work at Home West Coast Region Associate Technical Support Engineer. Core Responsibilities Include: Tracking and monitoring assigned support cases to ensure timely resolution and follow-up Fielding queries via phone, email and web portal of the CRM solution Representing the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle Skills and Requirements Include: 1+ year's relevant experience supporting a distributed software technology in a Windows, Mac, and Linux environment, ideally an agent based product Demonstrated prior success exceeding customer expectations in a technical support capacity Excellent Customer Service skills
          Customer Service Representative (Inbound)        
Arvato Canada CRM - Waterloo, ON - About our company: arvato - the spirit of solutions! We at arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of exper...
          Ball & Hoolahan: CRM & Loyalty Manager        
£45,000 per annum : Ball & Hoolahan: Fantastic opportunity to use your CRM and database marketing skills in a fast paced marketing team working for this award winning travel company ba... Suffolk
          Program CSR Pabrik Kopi Kapal Api Dipertanyakan        
Published on August 14, 2011 by kabarsidoarjo   Â·  
TAMAN (kabarsidoarjo.com)- Meski terbilang lama berdiri di kawasan Taman, namun Perusahaan Kopi Kapal Api ternyata belum begitu maksimal menerapkan program Corporate Social Responsibility (CSR).
Hal ini diketahui, saat warga yang berdekatan dengan lokasi perusahaan, mengadukannya dalam Jasmas yang digelar ketua fraksi Partai Demokrat DPRD Sidoarjo, Juanasari.
“Banyak warga yang mengeluhkan tidak adanya kepedulian CSR dari perusahaan kopi ini terhadap lingkungan,” terang Juanasari.
Masih menurut Juanasari, padahal sesuai dengan  Undang-Undang Nomor 40 Tahun 2007 jelas mewajibkan tanggung jawab sosial dan lingkungan bagi perseroan untuk berperan serta dalam dalam ekonomi berkejelanjutan, guna meningkatkan kualitas pembangunan yang berkelanjutan dan bermanfaat, baik bagi perseroan sendiri, komunitas setempat dan masyarakat pada umumnya.
“Seluruh perusahaan di Sidoarjo, mestinya faham soal CSR ini. Untuk itu akan kita upayakan jalan keluar terbaik, agar program CSR ini benar-benar terlaksana di Sidoarjo,” tukas Juanasari.
Sementara itu selain persoalan CSR, masalah belum adanya Fasilitas Umum di perumahan Mega Mas di wilayah Medaeng, juga sempat dilontarkan salah satu warga dalam Jasmas Juanasari.
Pasalnya setiap penghujan tiba, dipastikan warga di sekitar perumahan, akan menerima kiriman air dari perumahan yang imbasnya terjadi banjir. (Abidin)





A.    Latar Belakang Masalah :
Kopi merek “Kapal Api” merupakan salah satu produk dari PT Santos Jaya Abadi yang mewarisi tradisi sekental kopinya. Sebagai usaha keluarga pemilik merk kopi terbesar di Indonesia, akar perusahaan ini mulai tumbuh dari sebuah industri rumah tangga sederhana di Surabaya, di mana lebih dari 79 tahun silam pada tahun 1927, Sang Pelopor Go Soe Loet memproduksi kopi terkenalnya.
Dalam rentang waktu tak terlalu lama PT Santos Jaya Abadi mengalami kemajuan yang sangat pesat karena produknya yaitu kopi dengan merek “Kapal Api” yang secara langsung mengaspirasikan simbol teknologi tertinggi dan kemewahan pada zaman tersebut.
Setiap perusahaan yang didirikan, baik itu berada di tengah lingkungan masyarakat maupun tidak. seharusnya memiliki sebuah tanggung jawab sosial, baik itu kepada karyawan, masyarakat serta lingkungan dimana perusahaan didirikan dalam hal ini PT Santos Jaya Abadi tidak lepas dari tanggung jawab tersebut. Dari kasus tersebut diatas, dapat diketahui kurangnya fasilitas pengolahan limbah sehingga terjadi ketidaknyamanan masyarakat di sekitar perusahaan. Apabila dari pihak perusahaan tetap tidak menindaklanjuti keadaan ini, maka dapat mengakibatkan adanya konflik eksternal antara perusahaan dengan masyarakat di sekitar perusahaan. sehingga dapat mempengaruhi kelangsungan perusahaan di waktu yang akan datang.
B.     Pengertian Corporate Social Responsibility
Definisi CSR (Corporate Social Responsibility) adalah suatu tindakan atau konsep yang dilakukan oleh perusahaan (sesuai kemampuan perusahaan tersebut) sebagai bentuk tanggungjawab mereka terhadap sosial/lingkungan sekitar dimana perusahaan itu berada. Contoh bentuk tanggungjawab itu bermacam-macam, mulai dari melakukan kegiatan yang dapat meningkatkan kesejahteraan masyarakat dan perbaikan lingkungan, pemberian beasiswa untuk anak tidak mampu, pemberian dana untuk pemeliharaan fasilitas umum, sumbangan untuk desa/fasilitas masyarakat yang bersifat sosial dan berguna untuk masyarakat banyak, khususnya masyarakat yang berada di sekitar perusahaan tersebut berada. Corporate Social Responsibility (CSR) merupakan fenomena strategi perusahaan yang mengakomodasi kebutuhan dan kepentingan stakeholder-nya. CSR timbul sejak era dimana kesadaran akan sustainability perusahaan jangka panjang adalah lebih penting daripada sekedar profitability..
C.     Manfaat Corporate Social Responsibility Bagi Perusahaan
1.      Sumberdaya manusia
Program CSR dapat berwujud rekruitmen tenaga kerja dan memperjakan masyarakat sekitar. Lebih jauh lagi CSR dapat dipergunakan untuk menarik perhatian para calon pelamar pekerjaan, terutama sekali dengan adanya persaingan kerja di antara para lulusan. Karena perusahaan yang mempunyai program CSR akan mempunyai image yang baik di kalangan masyarakat.

2.      Manajemen risiko
Manajemen Risiko merupakan salah satu hal paling penting dari strategi perusahaan. Reputasi yang dibentuk dengan susah payah selama bertahun-tahun dapat musnah dalam sekejap melalui insiden seperti skandal korupsi atau tuduhan melakukan perusakan lingkungan hidup. Kejadian-kejadian seperti itu dapat menarik perhatian yang tidak diinginkan dari penguasa, pengadilan, pemerintah dan media massa. Membentuk suatu budaya kerja yang "mengerjakan sesuatu dengan benar", baik itu terkait dengan aspek tata kelola perusahaan, sosial, maupun lingkungan--yang semuanya merupakan komponen CSR--pada perusahaan dapat mengurangi risiko terjadinya hal-hal negatif tersebut.

3.      Membedakan merek
Di tengah hiruk pikuknya pasar maka perusahaan berupaya keras untuk membuat suatu cara penjualan yang unik sehingga dapat membedakan produknya dari para pesaingnya di benak konsumen. CSR dapat berperan untuk menciptakan loyalitas konsumen atas dasar nilai khusus dari etika perusahaan yang juga merupakan nilai yang dianut masyarakat. Menurut Philip Kotler dan Nancy Lee, setidaknya ada dua jenis kegiatan CSR yang bisa mendatangkan keuntungan terhadap merek, yaitu corporate social marketing (CSM) dan cause related marketing (CRM). Pada CSM, perusahaan memilih satu atau beberapa isu--biasanya yang terkait dengan produknya--yang bisa disokong penyebarluasannya di masyarakat. Dengan terus menerus mendukung isu tersebut, maka lama kelamaan konsumen akan mengenali perusahaan tersebut sebagai perusahaan yang memiliki kepedulian pada isu itu. Segmen tertentu dari masyarakat kemudian akan melakukan pembelian produk perusahaan itu dengan pertimbangan kesamaan perhatian atas isu tersebut. CRM bersifat lebih langsung. Perusahaan menyatakan akan menyumbangkan sejumlah dana tertentu untuk membantu memecahkan masalah sosial atau lingkungan dengan mengaitkannya dengan hasil penjualan produk tertentu atau keuntungan yang mereka peroleh. Biasanya berupa pernyataan rupiah per produk terjual atau proporsi tertentu dari penjualan atau keuntungan. Dengan demikian, segmen konsumen yang ingin menyumbang bagi pemecahan masalah sosial dan atau lingkungan, kemudian tergerak membeli produk tersebut. Mereka merasa bisa berbelanja sekaligus menyumbang. Perusahaan yang bisa mengkampanyekan CSM dan CRM-nya dengan baik akan mendapati produknya lebih banyak dibeli orang, selain juga mendapatkan citra sebagai perusahaan yang peduli pada isu tertentu.

4.      Ijin usaha
Perusahaan selalu berupaya agar menghindari gangguan dalam usahanya melalui perpajakan atau peraturan. Dengan melakukan sesuatu 'kebenaran" secara sukarela maka mereka akan dapat meyakinkan pemerintah dan masyarakat luas bahwa mereka sangat serius dalam memperhatikan masalah kesehatan dan keselamatan, diskriminasi atau lingkungan hidup maka dengan demikian mereka dapat menghindari intervensi. Perusahaan yang membuka usaha diluar negara asalnya dapat memastikan bahwa mereka diterima dengan baik selaku warga perusahaan yang baik dengan memperhatikan kesejahteraan tenaga kerja dan akibat terhadap lingkungan hidup, sehingga dengan demikian keuntungan yang menyolok dan gaji dewan direksinya yang sangat tinggi tidak dipersoalkan.

D.    Rumusan Masalah
Bagi perusahaan yang sudah berdiri selama lebih dari 79 tahun sudah menjadi kewajiban bagi perusahaan untuk memberikan kontribusi kepada masyarakat sekitar. Terlebih lagi PT Santos Jaya Abadi sudah sejah tahu 1980 membangun pabrik di sepanjang kota Sidoarjo.
E.     Kesimpulan
Program Corporate Social Responsibility (CSR) mempunyai manfaat tidak hanya kepada masyarakat tetapi secara tidak langsung memberikan dampak positif. Melalui program tersebut perusahaan tidak hanya mendapatkan image yang positif dimata msyarakat tetapi juga membedakan produk lain di mata msyarakat.
F.      Saran
Sebaiknya PT Santos Jaya Abadi merencanakan program Corporate Social Responsibility (CSR). Dengan memperbaiki saluran pembuangan di sekitar pabrik. Terlebih lagi didalam Undang-Undang Nomor 40 Tahun 2007 jelas mewajibkan tanggung jawab sosial dan lingkungan bagi perseroan untuk berperan serta dalam dalam ekonomi berkejelanjutan, guna meningkatkan kualitas pembangunan yang berkelanjutan dan bermanfaat, baik bagi perseroan sendiri, komunitas setempat dan masyarakat pada umumnya.
Manfaat yang akan didapat tidak hanya untuk masyarakat yang mendapatkan fasilitas sanitasi yang baik sehingga terhindar dari banjir tetapi juga perusahaan mendapatkan kemudahan akses jalan karena terhindar dari banjir.

          Dmitry Davydov: Bitrix24 Spring 2017 release webinar recording.        
If you’ve missed yesterday’s presentation of new Bitrix24, here’s the recording:


Here’s a list of new features that have been or soon will be released to your cloud Bitrix24 accounts:

- Kanban view for tasks and projects
- Customizable task planner
- New filters and search inside CRM, tasks and Activity Stream
- New sales and marketing automation tools
- HTML template support for email marketing campaigns
- New 360-degree client profile overview
- CRM lite mode
- Customizable greetings for Bitrix24 Open Channels
- Free Bitrix24.Time app
- Asterisk and 3CX support
- Much more!

In addition to that, new on premise Bitrix24 editions now start at only $1490.
More...
          Dmitry Davydov: How To Create Quotes In Bitrix24 Based On .Docx Documents        
Bitrix24 Gold partner MAKE Interactive has released a new free app that allows you to convert .docx files to PDF quotes. See CRM PDF.

fde5d4f62b3c4fad305db7fce5bd303f.jpg


This app allows the creation of PDFs from Quotes in the Bitrix24 CRM using templates that can be built by the user. Templates are in .docx format and can be stored in a folder in any Bitrix24 Drive. Templates support variables from Quote fields as well as images, headers, and footers.

Quotes made with the app can also include additional columns in the product table, such as product description, discount description, etc. The app does not yet support invoices but does support custom fields created in Quotes.
More...
          Dmitry Davydov: Social CRM is dead. Long live SocialCRM 2.0        
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Have you heard about social CRM lately? Probably not. The reason for that is simple — old social CRM model is dead, especially since the famed ‘LinkedOut’ event. For those not in the know, a bunch of early social CRM systems specialized in harvesting LinkedIn data. LinkedIn decided that this information is far too valuable, that LinkedIn users don’t enjoy being spammed, so they restricted API access to a group of selected CRM systems.

Likewise, all ideas to use other social networks for prospecting, be they Facebook or Twitter or Instagram, have mostly failed as well. And, to be perfectly honest, this outcome could have been easily predicted. After all, social networks have the right and the obligation to protect their users from unsolicited marketing, and protecting personal data is the key to this process.

Another early social CRM promise was data enrichment. CRM veteran Jon Ferrara founded Nimble CRM with this promise. It went something like this. Suppose you have a prospect named Peter. Peter uses social media, like Facebook and Twitter. If we import his recent tweets and Facebook posts to his CRM profile, then our sales person can sell to Peter more efficiently, because they’ll know what’s going on in Peter’s life from his social media activities.

Alas, this promise didn’t pan out either. Seven years later, Nimble, like all other early social CRM tools, is very much a niche player with a very limited audience. Compare this to social media management and social listening tools, like Hootsuite, Buffer or SproutSocial, some of which claim to have more than 10 million users and valuation that exceeds one billion dollars. Ouch!

Does this mean social CRM is dead? Well, yes and no. Yes, because prospecting, social listening and enrichment have demonstrated their practical limits and usefulness over the past 7–10 years. We know what works, what doesn’t work and to what extent. No, because social network potential is far beyond simple prospecting and data enrichment tools.

More...
          Dmitry Davydov: Bitrix24 CRM Marketing Automation Tools For Leads And Deals Webinar Recording        
As you know, we've added new marketing automation rules and triggers for leads and deals recently. Bitrix24 partner Intreface has conducted a webinar covering most common scenarios for this new feature. Here's the recording


More...
          InteractCRM featured in CRMXchange blog post ICMI2014        
Check out InteractCRM, featured in CRMXchange blog on Product review at ICMI Contact Center Demo & Conference 2014. “ Consistent and personalized customer experience across all channels” says Kaushal Kamdar, VP-Products & Solutions. Read more at http://blog.crmxchange.com/blog/enhancing-the-customer-experience/icmi-contact-center-demo-and-conference-product-review    
          InteractCRM featured among top 5 promising Contact Center Companies        
Siliconindia, a leading technology publication listed InteractCRM among the top 5 promising Contact Center Solution Providers. ThinConnect Contact Center which is the product that seamlessly manages customer interaction across multiple modes like voice, email, chat, SMS and social media ranked very high in the evaluation done by the experts at Siliconindia. To view the online […]
          InteractCRM @ ICMI Contact Center Demo & Conference        
We are exhibiting! Join us in Chicago from Nov 3-5 at Booth – 506 @ Contact Center Demo & Conference by ICMI
          InteractCRM @ ITexpo 2014 Las Vegas – Proactive Customer Service Podcast Released        
Some airlines send you birthday cards if your frequent flyer profile has your birth date. What if you are flying on your birthday and you are wished by the flight crew and given a small birthday card. There is a significant difference in perception of the above two scenarios. Making little efforts towards better customer […]
          InteractCRM @ IAUG 2014 – Podcast Released        
InteractCRM participated in the annual International Avaya Users Group (IAUG) event, Converge 2014 as an Exhibitor this April and showcased the new advancements in its Contact Center portfolio that included the redesigned Supervisor Dashboard, Voice and Video Chat and Multichannel Survey management.   Its getting really Cloudy these days and our ThinConnect Contact Center can […]
          InteractCRM and Geomant forms a strategic alliance to provide market leading Multi-channel Contact Center solutions        
InteractCRM and Geomant today announced an Alliance to provide market leading multi-channel contact center products in the UK & Ireland. InteractCRM’s leading Multi-channel Contact Center products that seamlessly integrate with Avaya’s Contact Center telephony platform will be added to Geomant’s range of Avaya and Microsoft Contact Center and Unified Communications products. David Lafone-Ward, UK and Ireland […]
          Addicted Customers: Get 'em Hooked on Your Company        

Why Authenticity and Why Now?

Authenticity. Sure, everyone knows it's the currency of the blogosphere. It's also become legal tender for any business striving to succeed in the 21st century.

So, “Why authenticity and why now?” Enter Addicted Customers, the
John I. Todor book, which serves as a manual for Book cover of Addicted Customers by John I. Todor, Ph. D. | CRM | Customer Relationship Marketing | B2B Copywriting
companies looking to build long-lasting, highly profitable relationships with
their customers.

It was my pleasure to see Professor Todor speak to the Northern California Chapter of the Business Marketing Association. He made the concepts in his book real for me in a personal way I explain below. Unintentionally, he converted me to the Mac!

First, a quick overview of this groundbreaking book followed by a closing thought for copywriters.

Addicted Customers Answers Both

With a bevy of research, Addicted Customers answers the “Why authenticity?” part by pointing out how our higher needs (e.g., friendship, family, self esteem, confidence, achievement, respect, morality, creativity, spontaneity, challenge, and acceptance of the transcendent aspects of life) outweigh the things we presumably have under control (i.e., biological needs like breathing, food, water, sleep, and digestion, plus the security concerns of person, property, health, and employment).

As for, “Why now,” Professor Todor gives Economics 101 a reality check. Consumers may still seek to “maximize their utility” from every transaction, but today, most physical goods are in abundance, information overload is the norm, and fulfillment of our higher needs is where scarcity hurts. Aggravating this scarcity is the common perception that most businesses are greedy, out to win in a zero sum game.

Value is in the Heart, not the Hands

For companies whose dealings with customers focus on efficiency and the transaction itself, it's time to “think different.” The new conditions that define value are not locked up in the product itself. Rather, they reside in the positive state of being the product helps the customer to experience.

Companies that “get it” enjoy loyal customers who will scrimp in other areas to splurge in theirs. These customers will evangelize the company to their family and friends. They'll even take the time to provide you valuable feedback.

Companies that continue business as usual will slip into commodity status in a never ending cycle of discounting and touting of advantages their rivals duplicate ever more quickly.

A Personal Example – What Won Me Over to a Mac

When I saw Professor Todor speak, unintentionally, he converted me to the Macintosh. Never having owned a Mac, I'd never set foot in an Apple store before. When Todor explained how every Apple store has a “Genius Bar” where an Apple employee will help you do anything you want on your Mac at no charge, I was stunned.

OK, don't laugh or ask, “Eric, have you been living under a rock?” Welcome me to the fold instead… ;)

In Summer 2004, I went to BestBuy, bought an HP laptop running Windows XP, and purchased a 3 year warranty from the Geek Squad. The warranty was restricted to hardware issues only. You're on your own for software. So, whom do you go to for software matters? Microsoft? HP? BestBuy? GeekSquad?

What does this say to me? Right or wrong, “No one in this quartet wants to step up to the plate, and help make my life easier – at my convenience, anyway.” Instead of converting me to a religion and future evangelism, I'm thrown into a state of guarded, resentful stinginess, even if no single party is at fault.

The very thought that I could take a short drive, pull up a chair, talk with a human face to face, and get to the heart of a software matter was an epiphany. You can bet my next laptop will be a Mac.

Coming Full Circle

It's not that a Mac will let me do something impossible with a PC. For me, the value is not in the Mac itself. It's in how much further along I can get in my business with smart help and no consulting fee holding me back and how that makes me feel . If I pay a hundred or two hundred dollars more for a Mac upfront, I know I'll make that back in one round at a Genius Bar.

It costs Apple to run the store and staff it with savvy people, but they win down the line. The store is more than a place for transactions. It's somewhere to hang out and learn. And more sales for Apple along the way.

This is relationship marketing above and beyond the transactional focus of “recency, frequency, and monetary value.” Each side gives up something in the short term to reap higher value in the future.

Beat a Path to Addicted Customers

Addicted Customers lays out a path companies large and small can follow to transform their appeal from product and transaction to experience and life-enhancement. It's packed with examples that range from mom and pop restaurants to enterprise software.

Timeless wisdom. Timely advice. Tap into it.

The Authenticity Economy: People don't Change, Circumstances Do

What's fascinating here is keeping sight of what's eternal and what changes. Human nature is a constant. Our needs may evolve from basic to higher order, but that's just our core adaptation mechanism at work. What drives that adaptation is changing – society and technology.

How this interplay of human nature, society, and Web 2.0 interact in what I term, the “Authenticity Economy,” is a theme I will explore in future posts and articles.

A Special Note for Copywriters

After drawing an analogy between product and copywriter as that of racehorse and jockey, copywriting legend, Gary Bencivenga writes:

“Remember that most businesses make real money only on repeat sales. While a good copywriter can make a prospect hopeful enough to try a product, he or she can't make that customer delighted enough to buy it again. Only you and your product can do that.”

The timeless upshot for copywriters is to align themselves with companies that are champion racehorses in their space. Addicted Customers gives copywriters a modern way to identify the right breed.

Your Turn to Howl

If you have any thoughts on:

  • Addicted Customers
  • the future of customer relationship marketing (CRM)
  • the future of copywriting, or
  • how both CRM and copywriting are changing,
please add your comments below.




To your marketing success,

Eric Rosen
Strategic Marketing Writer
Clear Crisp Communications
Easier to Read Means More Sales and Leads

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          CMS State of the Union: Data-Based Insights From the Past Two Years        

CMS State of the Union 2017

If you didn’t already know, CMS is an acronym for “content management system.” A CMS is used by many developers, consultancies, and companies to build their website. It’s an incredibly common thing to do, as any flavor of CMS you choose will always save you effort and money, compared to building a website from nothing. This is especially true if you look at the lifetime investment of your website. Using a CMS framework or solution of some kind just seems to make sense. After all, this is what I’ve built my own career upon since 2001. However, then, CMS was known as a portal or portal framework. That’s a long time ago, so it’s not a bad idea to take stock of things every now and thing to see if what you’re doing is the correct thing. To this end, I asked myself, “How is CMS doing right now, and does it make sense to still be doing CMS-related work in the future?”

Please note that this article is mostly focused on the perspective of those of us that in some way provide website development services, where you deliver a website to clients.

Riddle Me This… Is CMS Worth My Time?

This article is the result of me asking that very question. If I’m going to invest my own time, effort, money and that of others into CMS, is it still a good investment today? This is an easy question to ask, but how exactly do you go about making that determination? This, it turns out, is not so easy. There’s a lot of disconnected information out there. The most useful information it seems is locked behind the closed doors and high-priced clutches of research firms like Forrester. So what now?

Before I move forward any further, I should get one thing out of the way for my fellow DNN community members… This is not a look specifically at DNN, nor is it meant in any way to speak directly to DNN. For that matter, not only is this article not intended to hurt DNN, it’s also not intended to disparage any CMS. This was purely done as an exercise to research CMS in general. If CMS as a whole is doing well, then any good or great CMS will do well too.

Another worthwhile disclaimer would be that I’m not necessarily a professional researcher, only in that I’ve never held such a title in my professional career, but like most of you, I have performed research that has informed entire companies since I’ve been in the workforce. So, generating data, parsing it for commonalities and abnormalities, and making decisions based on that data are all tasks that I’m very familiar with. I’m just not a mathematician, statistician, or a formal research analyst.

In doing a similar exercise to answer similar questions in the past, it occurred to me that there actually is a way to do this research and it would only cost me my time. I guess I’ll have to bill myself later, as it took a long time and this is valuable information. Information I’m now giving to you.

Gathering The Data

Gathering the data for anything like this is often the most time-consuming part. You need to find it first and foremost, but then you need to find a way to make sense of it, then do the same thing again to make sure others can make sense of what you figured out. This is a process, it’s not always the same process, and it takes a lot of time with a few dashes of trial and error.

The data I found was hiding in plain sight. Long ago I’ve learned to use services like BuiltWith to help me get to know prospects, clients, and competitors. BuiltWith is a great way to get a lot of information about the various technologies used on nearly any website, sometimes in as quickly as a click or two. It’s surprisingly very accurate. Since BuiltWith came onto the scene, others have been doing similar things and one of my favorites in this area is a company called Datanyze. I’m much more a fan of them because of their great UI and convenient tie-ins to lead generation and business development processes. However, in this case, I used their free service that’s similar to what BuiltWith offers, that shows you market share. In this case, their CMS market share area.

The market share tool is based upon people landing on a site while having the Datanyze browser plugin installed, and I believe they have bots that scour the web as well. They first analyze a site and then determine which technologies are being used by the site. Then, over time, when those technologies change, they can help you make informed decisions for your needs based upon the migrations.

If you just look at the market share tool on its own, it doesn’t do much for you. You can simply see the figures for all CMS’s over a small period of time. This is convenient enough to figure which CMS is the best and worst at any given moment, but it’s not at all useful to make any actual decisions. That is, unless you aggregate the data and begin charting it. Herein begins the time suck…

Now, before you begin harping on the accuracy and latency of tools like this, I agree with you. At any given moment, a website could be refreshed using a completely new set of technologies. When this happens, the data is a bit off. This introduces a certain degree of inaccuracy. You’re also dealing with the fact that these tools are essentially crawlers, depending upon end users initiating the scans of various sites. So, they don’t likely have the picture of the entire internet. Despite these drawbacks, this is still incredibly useful, as it allows you to have a true sense when drawing a picture. This is increasingly more interesting with Datanyze since it also analyzes internal or non-public websites in some cases.

For example, it’s not at all important for this kind of research to know that a specific number of sites are using WordPress or Drupal for example. What is definitely useful though is using the numbers to draw conclusions based on percentages. This is where it gets fun. If you can now say that 89% of websites are using this CMS or that one, that means something.

What’s to follow are insights gathered from data from January 2015 to November 2016. I won’t have December 2016 until next month, but we have enough as it is. In the data itself, I kept mostly to the top 20 CMS’s in use today.

But What is a CMS, Really?

You’re probably already drawing a pretty common conclusion without seeing any of the data, which is that WordPress is ruling the CMS kingdom in terms of overall adoption. If you’re thinking this, you’re right – but that doesn’t really mean anything. Also, it doesn’t really matter if you consider WordPress or any other solution a CMS or not. It matters that the marketplace uses it as such. For example, I didn’t know until this exercise that some people consider Blogger a CMS. Now, if you’re even remotely close to being a purist, you’ll be one of the first to scream an expletive at someone who suggests that. In discussing my findings with various people in the CMS ecosystem and technology community overall, I was just as surprised by this and was even more surprised to find that some individuals whose names may be synonymous with CMS use Blogger and similar tools to roll out client websites in the same way as most people do with traditional CMS’s. Don’t forget that this is how WordPress itself began too, and few people argue the merits of it being a CMS today. (I do though, but I digress…)

There are few types of CMS as you probably have figured out by now. There are many that are aimed at a specific vertical, such as car dealership or auto part CMS’s. There are others like Blogger who focus on brochure-style websites. There’s e-commerce CMS’s. There are application frameworks like DNN or Umbraco. There’s so very many, and they’re all more or less included in this article.

Media Outlook

When you look at the various news stories and industry articles, there’s no shortage of CMS-related news. However, you may have noticed a similar trend that I did. The CMS news has become ambiguous. You’ll find e-commerce news alongside CMS articles, and sometimes in the same article. The same goes for other types of solutions as well. This is part of what prompted me to look into this more. Why is there so much non-CMS news on a CMS industry site? There are many reasons for this. It’s just yet another symptom to keep in mind.

Despite the news shift, there’s plenty of money being reported as being spent in the CMS space. In the past, you could spend only a moment though looking for the amount expected to be spent, and have a few pages of search results. Try searching for that now. CMS is not the hot topic keyword it used to be. You’ll be hard-pressed to find any news article addressing CMS spending specifically. It’s just not an actual line item anymore. The conversation and outlook have changed. Instead of talking about CMS, the conversation is about overall budgets in IT and marketing departments. Media reporting on CMS is instead mostly sponsored by the various vendors out there now, and focus primarily on features and releases. It’s a marketing engine instead of a true news engine. Again, this isn’t necessarily good or bad on its own. it’s another symptom.

Something that’s more interesting, is the attention that the 2016 Gartner report on IT spending got last year. In this report, web isn’t even really spoken about in any meaningful way. Instead, the conversation is all about the internet of things (IoT), 3D printing, and RFID. However, the amount of spending in these areas is worth talking about. In the chart below, they speculated that 24% of the overall $3.14T IT budget would end up being spent on IoT.

Gartner: IT Spending in 2016

Market Leaders

Overall, you’ll find that WordPress is by far the winner when it comes to market share. This should surprise no one. This is just a snapshot, but in looking at it, you may want to immediately shift your time and resources to support WordPress, Joomla, and Drupal since they’re all on the same stack. Sure, there’s a huge market share there overall at 72% collectively, which is a big pool of prospective customers to fish in. Though, there’s much more for any business to consider. When you look at the chart below, the CMS vendor list on the right is listed from the biggest market share on the top, to the smallest on the bottom.

CMS Market Share 12-2016

Another thing to take away from this is that ASP.NET CMS’s don’t total more than 1% of the overall market share, where 1% is around 150,000 sites. If you’re someone like me, who makes their living on the Microsoft stack, that could feel a bit discouraging, but again, this is a snapshot. This alone doesn’t paint a full enough picture. Also, don’t forget that this is only the sites that they can see, and only CMS’s. So while the number is discouraging, the percentage is what’s more meaningful. When you apply 1% across the entire internet, it’s a pretty big number. I’m not proposing that all sites will use a CMS in the future, but most will (or something like it).

Oh My, The Trends…

The most important part of my research is that I wanted to look for positive trends. Having existing market share is like owning an entire bag of M&M’s, buying them one at a time. Once you have the whole bag, there’s nowhere to go from there. You need a new business. Is the CMS market growing? I’d love to give you good news here. I really would. Alas, I’d like to tell you the truth.

Until I refreshed the data for this article, only a single CMS vendor was showing positive growth over the past two years, and it wasn’t WordPress. Despite being the giant on the playground, it seems businesses were beginning to play with someone else. It seems Datanyze had an anomaly in September 2016 though, adding nearly 600,000 sites in a single month. This is almost a factor of 4 higher than their highest volume month. This could most likely be attributed to an algorithm being updated, and those additional sites should have already been added over time. If you were to normalize the September anomaly, WordPress would still be trending down over the past two years.

WordPress Growth: 2015-2016

This overall trend in the non-ASP.NET stack can be seen across all of the most popular CMS’s in that category.

Non-ASP.NET Growth: 2015-2016

Until August, Adobe’s Experience Manager (formerly Adobe CQ5) was the only non-ASP.NET CMS to be seeing growth. It was all positive. Unfortunately, the last few months has reversed their trend line. Despite this, Adobe’s Experience Manager has shown very consistent growth over the past two years. They’re a very clear competitor out of everyone I’ve looked at so far.

Adobe Experience Manager Growth: 2015-2016

So that means people are fleeing the LAMP stack and running to the Microsoft stack, right? As a fan of that stack, I wish I could tell you that. I really wish I could. It would be a lie. When you isolate only the ASP.NET CMS’s, they’re showing the same anti-growth trend I saw in the others above.

ASP.NET Growth: 2015-2016

In fact, the largest ASP.NET CMS market share over the past two years is surprisingly Kentico. They edged out DNN by 1,000 sites. DNN has traditionally been considered to be the behemoth to battle against on the Microsoft stack ever since it was first released. Having been in this ecosystem for a long time now, this may have been the most surprising thing to me about this exercise. Unfortunately, even isolated on their own, all of the ASP.NET CMS’s show an anti-growth trend almost identical to Kentico’s.

Kentico Growth: 2015-2016

Since most of my readers are DNN enthusiasts, you may want to see how that stacks up, first with DNN on its own. You’ll find the downward trend to be painfully obvious.

DNN Growth: 2015-2016

When you stack DNN up against Kentico, they both show a very similar migration pattern, but it’s trending downward regardless. Sadly, you don’t even need to have the trend line in the graph to illustrate this.

DNN vs. Kentico: 2015-2016

Why No Growth?

Whoa… so if you’re hearing for the first time, I’m guessing you’re no doubt a bit speechless. Everyone I’ve spoken to about this so far seemed to be completely caught off guard. An important note about this is that while the trends are all going down, the gains in the marketplace are mostly net positive over the same period of time. More sites are being gained than lost by most vendors, but that is something that’s clearly not going to last. People are leaving traditional CMS as a trend. It begs the question, “Where is everyone going?”

I tried for a couple of weeks to try and find the answer to where people are going. I poured over the data I do have, and I simply could not find the gains to show where companies are going, when they’re not choosing an existing prominent vendor. None of the smaller vendors are showing the growth necessary to explain it.

The answer came to me through an off-chance conversation with someone I know in the South Florida startup scene. He had literally just gotten off of the phone with someone at Forrester the week before, having a similar conversation about website trends. They weren’t speaking about CMS specifically of course, but they were talking about where and how companies were deploying their websites. As it turns out, there are multiple factors playing at the same time to cause the anti-growth patterns you’ve seen above.

First, there are cloud solutions being more and more prominent, each taking on a specific task from a company. In many cases, they’re even things that previously used to exist on their own website, such as a company blog. All of these are chipping away slowly at features that used to be gained from a CMS. Why deploy an entire CMS if you just need one specific feature? Sure, there are pros and cons to going or not going with a CMS, but budget and total cost of ownership will generally point towards a non-CMS decision.

Second, among cloud and traditional software, many vendors are now offering add-on services that fulfill the basic needs of most companies. For example, a CRM vendor may not have what you may consider being a traditional CMS, but they may offer a website service that’s nearly just as good. It offers exactly what the company needs, without all of the bells and whistles that a CMS usually comes with. You may know from experience yourself that while a business may have a formidable checklist or RFP, they only really intend to deploy a small fraction of those requirements initially. As with most IT projects, all of those nice to have’s and wish list items tend to get forgotten – prioritized below other business objectives. If you pay any attention at all to startup mergers and acquisitions over the past 3 years, you probably have already been seeing the evidence of this without even realizing it.

A third factor includes all of the vertical-specific CMS solutions that have sprouted up over the past few years. There’s far too many to show up on the radar in reports like Datanyze offers, and so it’s possible that all of these are collectively stealing the market share, and we can’t even see it yet.

A possible fourth contributor is custom-built websites. However, I have yet to find any data to show that this has any larger growth than it typically does. Anecdotally, all of the agencies I know that build custom-made websites aren’t showing any growth in this area either.

Your Future with CMS

Where does that leave you if you want to CMS still? Well, it’s far too early to panic, but you need to get into gear and start making plans now. If you haven’t already diversified, you need to. There are of course the immediately obvious options, such as specializing in multiple CMS’s in the same stack, or choosing one each from both stacks. However, this is fairly short-sighted in my opinion.

Do you remember that IT spending chart from Gartner waaaaaaaay up at the top of this article? IoT and 3D printing are massive areas of opportunity if you provide any kind of software solutions, but especially mobile- and web-based solutions. It would be a very safe bet that your CMS future is somehow going to merge with those areas, whether you like it or not. Ideally, you may want to jump on that preemptively, to shortcut your competition. There’s simply far too much money being spent in those two areas.

There’s another area of diversification though. You may need to find yourself specializing in a handful of CMS’s, each focusing on specific verticals. In this case, you may even find there to be opportunities for integration work, but even that is getting chipped away at. Companies like MuleSoft have done a phenomenal job of taking care of that for companies. There are even many cases where a company such as this prevents any code from being written at all.

The bottom line from my findings is this… If you’re specializing in CMS today, you should make that only one of a few specialties you offer in the future. That is unless you specialize in many CMS’s. CMS isn’t going to die, but its bubble had burst a long time ago, but no one really has begun talking about it yet.

What do you think though? Do you have your own research on this? Are you still planning to stick to just one CMS option? Why or why not? Let me know what you think in the comments below.


          Search for a job in the UK        


Being a recruiter the most commonly asked question which i regularly face is that,how to search for a job in the uk ? and my answer to that is always .....huh???? Recently the UK has opened its borders to the geeks and has virtually put a red carpet for IT professionals. This move by the is being seen as a major way to boost its inflow of high tech labour.

There yet are many countries yet to follow the suit but the UK has been the first one to implement this kind of policy after Uncle sam did way back in the 90's.Well over the times software industry has gone through some radical changes right from algorithms to outsourcing.People might argue that outsourcing is bad but frankly speaking its helping the economies more than ever.As per a report the average employment in th US has been to a record low,i guess this is a suitable explanation for the above.

Nowdays skills like SAP and open source technologies are in huge demand.SAP is very hot these days and of course traditional programming languages like C++ and Java are also in the wanted list.In the united states market SAP is in huge demand and so it is in UK.As the software industry is booming and cash is flowing like never before the companies have started investing more in ERP/CRM applications and even provide free training to its employees.If i would have been in some candidates shoes i would go for SAP or any other ERP/CRM package

Now comes the question "how to search for a job in the UK" ,well it isn't easy as it seems you can either post your resume on a job board or look for headhunters.While posting your resume on a job board is the easiest option but it may not be the most effective option( correct me if i am wrong ) but the best way out is through traditional means a.k.a Network.Job boards do provide a global reach for your resume but the key is posting your resume on a niche job board or a industry specific job board...that will greatly increase your chances of being noticed.





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          Nutreco geeft drie tips na het slagen van eigen CRM-traject        
Door klantinformatie op een gestructureerde en éénduidige wijze vast te leggen en te delen draagt CRM bij aan het verkrijgen van een compleet klantbeeld. Het stelt Nutreco in staat de klantrelatie te personaliseren, wat resulteert in een  optimale bediening van de klant, een toename van de klanttevredenheid en grotere waarde van de klant voor Nutreco.
          CRM als manier van werken voor de gehele organisatie         
Voor een optimale serviceverlening aan de klant nam Kuiken Groep Dynamics CRM in gebruik. Van telefoniste en sales tot helpdesk en CEO heeft iedereen nu snel en gemakkelijk toegang tot voor hem of haar relevante klant¬informatie. CRM is tevens de ondersteunende tool voor marketing- en service-acties.
          KNMG flexibel en klantgericht met Dynamics CRM en SharePoint        
De Koninklijke Nederlandsche Maatschappij tot bevordering der Geneeskunst (KNMG) registreert wie in Nederland medisch specialist en profielarts is, wordt en mag blijven. De KNMG behandelt jaarlijks ruim 18.000 inschrijvings- en wijzigingsverzoeken van artsen en medisch specialisten. De grote hoeveelheid documenten die daarmee gemoeid is, de diverse werkprocessen rondom registratie en de geregeld veranderende wet- en regelgeving vereisen een robuust platform waarop KNMG haar taken naar behoren kan uitvoeren. De KNMG heeft gekozen voor een integraal platform op basis van Microsoft Dynamics CRM en SharePoint, uitgebreid met een Business Proces Management applicatie. Fysieke dossiers worden vervangen door digitale dossiers die in een SharePoint-omgeving beheerd en gedeeld kunnen worden. Het nieuwe systeem draagt bij aan een correcte registratie van alle bevoegde artsen in Nederland. De kans op fouten is minimaal nu de verwerking van de dossierinformatie op intelligente wijze is geautomatiseerd.
          Overstap naar Microsoft Dynamics CRM levert het Dr. Van Haeringen Laboratorium KPI's en inzicht         
Wat doe je als je 18.000 klantnummers hebt, 250.000 verschillende analyses per jaar uitvoert en ook nog resultaten uit forensisch onderzoek haalt? Dan maak je een database: een verzameling van al deze gegevens inclusief resultaten in één grote digitale kaartenbak. Het nadeel hiervan is dat je snel het overzicht verliest. Dit was voor Dr. Van Haeringen Laboratorium (VHL) het startsein om over te gaan op Microsoft Dynamics CRM. Met deze geïntegreerde oplossing is voortaan efficiënt te werken met de verzameling gegevens, zodat zowel het management als de afdeling Marketing betere handvatten heeft voor de toekomst.
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          Dynamics CRM en SharePoint Server stellen de Huurcommissie in staat haar processen te optimaliseren         
De Huurcommissie geeft algemene informatie over huurprijswetgeving en huurprijsprocedures en doet uitspraak wanneer huurder en verhuurder er samen niet uitkomen. Voor de afhandeling van geschillen tussen huurder en verhuurder staat een wettelijke termijn. Echter, de Huurcommissie had moeite om binnen die termijn een uitspraak te doen. Dirk Goet, senior adviseur ICT bij de Huurcommissie, legt uit waarom. "De Huurcommissie heeft relatief veel medewerkers, die verspreid over het hele land vanuit huis werken. Al deze medewerkers werken vanuit huis en moeten voor hun werk geregeld dossiers raadplegen. Dat waren papieren dossiers, dus die moesten we via koeriers laten thuisbezorgen en weer laten ophalen. Al met al ging daar veel tijd mee verloren. Door de papieren dossiers kostte de afhandeling van een geschil gemiddeld zeven tot acht maanden. Dat wilden we met een geschikt automatiseringssysteem terugbrengen naar vier tot vijf maanden.”   De Huurcommissie maakte tot voor kort deel uit van het ministerie van Volkshuisvesting. In 2010 werd de Huurcommissie zelfstandig, en werd een IT-project gestart met als doel het opzetten van een nieuwe infrastructuur en een nieuw primair systeem. Dirk Goet: "De Huurcommissie wilde een omvangrijke digitaliseringsslag maken: digitalisering van de dossierafhandeling, een oplossing die altijd beschikbaar is, zowel tijd- als plaatsonafhankelijk. Daarvoor is een gedegen IT-infrastructuur vereist, waaraan wij qua performance, beschikbaarheid, bandbreedte en beveiliging hoge eisen moeten kunnen stellen.”   OPLOSSING   De Huurcommissie heeft de producten van meerdere leveranciers naast elkaar gelegd, waaronder SAP, Oracle en Microsoft. Dat deed de Huurcommissie met een Proof of Concept (POC). Een van de deelnemende partijen was het Amersfoortse bedrijf QS Solutions . Leo Rietbergen van QS Solutions: “Ons voorstel was een oplossing op basis van Microsoft Dynamics CRM 4.0 en SharePoint Server 2007."
          Om succesvol te werven en de beste matches te vinden kiest Maandag voor Dynamics CRM         
Tot voor kort werkte Maandag met een zelfgebouwd relatiebeheersysteem uit 2002. Vanwege de groei van het bedrijf was deze oplossing niet meer geschikt. "Zelf onderhouden en doorontwikkelen zou niet echt praktisch zijn," aldus Erwin Noordeloos, Manager ICT bij Maandag. "Qua integratie met bijvoorbeeld Word en Outlook schiet de software tekort. Ook is de applicatie te weinig flexibel om snel in te springen op marktveranderingen."
          Inzicht in relaties         
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          Provincie Noord-Holland realiseert snellere en efficiëntere dienstverlening met Microsoft Dynamics CRM        
Omdat er steeds hogere eisen worden gesteld aan de service van de overheid, heeft de Nederlandse overheid digitale dienstverlening en communicatie hoog in het vaandel staan. CRM-projectleider Monique de Weert van de provincie Noord-Holland: “Met het initiatief e-Provincie willen we dit doel bereiken. Dit initiatief is opgedeeld in tien projecten. Een daarvan betreft het verbeteren van de contacten met onze doelgroepen, dat zijn onder meer gemeenten, organisaties en instellingen. De contacten waren tot voor kort moeilijk te onderhouden, omdat op de diverse afdelingen in onze organisatie allerlei verschillende adresbestanden circuleerden. Ook hadden we geen 360 graden beeld van onze relaties en waren we niet in staat optimaal met de doelgroepen te communiceren. Zo was niet altijd duidelijk te maken met wie er contacten liepen en waarover. Wilde je dat soort informatie over een bepaalde relatie boven tafel krijgen, dan kostte dat heel veel tijd en moeite.” De provincie Noord-Holland koos voor de oplossing van PerfectView, gebaseerd op Microsoft Dynamics CRM 4.0. Monique de Weert over deze keuze: “Microsoft Dynamics CRM ondersteunt de technische en functionele CRM-processen om relatiegericht te werken. Het is gebruikersvriendelijk. Dat komt mede omdat Dynamics CRM voor de bediening gebruik maakt van Outlook, een programma waar onze medewerkers al goed mee bekend zijn. Dat bleek een voordeel tijdens de ingebruikname. Ook zijn heel eenvoudig rapportages te maken. Het sluit goed aan bij onze behoeften.” Microsoft Certified Partner PerfectView heeft de Dynamics CRM-inrichting verzorgd en aangevuld met twee (op basis van het Dynamics platform ontwikkelde) modules: de PerfectView Relatiebeheermodule en de PerfectView Dynamics Midoffice module. Over PerfectView Dynamics CRM zegt De Weert: “Het helpt ons om relatie- en zaakgericht te werken. Tijdens onze dagelijkse werkzaamheden wordt een externe relatie automatisch door het systeem herkend en hebben we meteen alle actuele informatie over deze relatie bij de hand. Ook kunnen we in de database van het relatiesysteem bijvoorbeeld de interessegebieden van onze relaties bijhouden. Zodra we een informatiebijeenkomst organiseren die bij hun interessegebied past, kunnen we hen met één druk op de knop daarvoor uitnodigen.”
          IT-provider verlaagt zijn jaarlijkse kosten met € 70.000 door upgrade besturingssysteem        
Wortell gelooft in het stimuleren van de medewerkers met behulp van technologie en heeft zelfs 40 procent van hen beheerder van de eigen computer gemaakt, zodat ze applicaties kunnen installeren als ze dat zelf nodig vinden. Het downloaden en installeren van de Windows 7 bèta door een aantal medewerkers zodra deze beschikbaar was, is een bewijs van Wortell’s cultuur om de werknemers te stimuleren door middel van technologie. De positieve feedback van de medewerkers over het besturingssysteem deed Wortell na enkele dagen besluiten alle pc’s te upgraden naar Windows 7. Het bedrijf rolde het besturingssysteem gefaseerd uit. Vervolgens werd de compatibiliteit van applicaties getest, daaruit bleek dat er geen problemen waren. Cruciale applicaties die werden getest waren onder andere Microsoft Dynamics CRM en Exact Software, de software die wordt gebruikt voor het financieel beheer. In de eerste fase van de test werden de computers van de ICT-afdeling geüpgraded. In de daaropvolgende fases volgden de verkoopafdeling en de consultants. “De leercurve voor Windows 7 was zo kort en de uitrol was zo eenvoudig dat we al snel naar een hogere versnelling konden met uitrollen,” vertelt Burlage. Met Windows 7 heeft Wortell de beveiliging versterkt, de toegang tot cruciale bedrijfsgegevens verbeterd, de productiviteit van de gebruikers vergroot en de beheerkosten verlaagd. Betere beveiliging Met BitLocker To Go blijft de beveiliging niet beperkt tot de harde schijf van de computer, maar worden ook externe stations, zoals USB-sticks, aangepakt. “BitLocker To Go is een grote aanwinst,” verklaart Burlage. “Het geeft die extra beveiligingslaag die we nodig hebben om gegevens op verwijderbare media te beschermen.” Bovendien biedt AppLocker de mogelijkheid het downloaden van bepaalde software applicaties te blokkeren  “Wij geven onze medewerkers aanzienlijke controle over hun computers en AppLocker voorkomt dat non-compliant applicaties op ons netwerk terechtkomen,” zegt Wortell. Verbeterde toegang tot informatie Voorheen moesten mobiele medewerkers een virtual private network (VPN)-verbinding opzetten om toegang te kunnen krijgen tot het bedrijfsnetwerk en tot Microsoft Dynamics CRM. Met DirectAccess kunnen medewerkers een verbinding maken zonder VPN, zodat ze eenvoudiger toegang hebben tot cruciale informatie en de meest actuele gegevens. Productievere medewerkers Federated Search stelt medewerkers in staat hun desktopzoekfunctie uit te breiden. Wortell gebruikt geen file shares maar slaat in plaats daarvan de bedrijfsgegevens, inclusief historische gegevens, op het intranet op dat draait onder SharePoint Server. “Door de medewerkers de mogelijkheid te geven vanaf de desktop document-repositories te doorzoeken, kunnen ze snel informatie vinden, inclusief historische gegevens, en die informatie gebruiken bij nieuwe projecten,” aldus Wortell. Lagere pc-beheerkosten Wortell heeft de kosten verlaagd door de implementatie te vereenvoudigen en de ondersteuning aan de eindgebruiker te verminderen. Op elk van zijn 105 pc’s voert Wortell jaarlijks een update uit en daarmee wordt nu per computer 2,5 uur bespaard, een totale jaarlijkse bezuiniging van 525 uur. Het bedrijf bespaart ook 18 uur per week op ondersteuning voor de gebruiker, jaarlijks  936 uur. “Met een gemiddelde kostprijs voor interne systeembeheerders van ongeveer 50 euro per uur en 1461 bespaarde uren, heeft Wortell door de invoering van Windows 7 meer dan € 70.000 op jaarbasis kunnen besparen,” bevestigt Wortell.
          BCC maakt zijn slogan 'Everyday low pricing, everyday high service' waar met een beetje hulp van Microsoft Dynamics CRM         
Om inzicht te krijgen in haar after sales processen heeft BCC aanvankelijk geprobeerd deze in haar bestaande administratieve omgeving te integreren. Uiteindelijk bleek het voordeliger, maar vooral beter om te kiezen voor het Microsoft-platform: met Dynamics CRM heeft BCC een perfecte after sales oplossing gerealiseerd voor retail. Marco van Putten, Senior Manager ICT bij BCC: "We zijn een retailorganisatie. We verkopen producten en diensten, maar willen ook dat het after sales traject in orde is. Als er dus klachten of problemen zijn, dan willen we die goed begeleiden. Qua logistiek en orderafhandeling is onze organisatie perfect georganiseerd, maar wil je de klant ook een goede nazorg bieden, dan moet je vanuit de probleemstelling van de klant kunnen werken." Marco van Putten geeft een voorbeeld: "Komt een klant al enkele dagen na aankoop terug in de winkel omdat zijn apparaat niet werkt, dan geven wij hem - onder bepaalde voorwaarden - een nieuw apparaat mee. Een van die voorwaarden was een telefonisch overleg vanuit de winkel met het hoofdkantoor. Dat proces kostte veel tijd en zou veel beter geautomatiseerd kunnen zijn: afhankelijk van het product, de leverancier en de termijn moet de verkoper in de winkel op een computerscherm meteen kunnen zien of hij een nieuw apparaat kan meegeven of niet." Zo waren er nog meer onderdelen in het servicetraject die met goede automatisering efficiënter gemaakt konden worden. Marco: "Nu we met Microsoft Dynamics CRM werken kunnen we de 'high service' bieden, die de klant van ons verwacht. Ook hebben we nu meer inzicht in het verloop van de processen. Zoals de doorloop van een 'case': we kunnen precies volgen wanneer een apparaat in de winkel is ingenomen, wanneer het werd opgehaald door onze logistiek, wanneer het bij ons servicekantoor arriveerde en wat er vervolgens mee is gebeurd. Ook hebben we de mogelijkheid om voor elke case een etiket met barcode te printen, dat we op het apparaat plakken. Door het apparaat met een Windows Mobile-scanner te scannen, zie je bijvoorbeeld meteen wat de volgende stap moet zijn." In de toekomst wil BCC haar klanten ook op andere vlakken langs elektronische weg kunnen helpen. Marco van Putten: "We krijgen vragen over openingstijden, klanten die melden dat ze in de winkel niet of niet prettig geholpen zijn, of er nog garantie zit op een apparaat enzovoort. Als je de geschiedenis van de klant kent, kun je hem of haar beter adviseren. Heeft een klant een product bijvoorbeeld al zoveel jaar in gebruik, dan kunnen we aanbieden het apparaat na te kijken. Zo willen we de relatie tussen de klant en zijn orders in de winkels sterker maken."
          ProRail verhoogt klanttevredenheid met 20%        
Elke dag opnieuw krijgt ProRail een enorme stroom vragen en informatieverzoeken te verwerken. Tot een aantal jaar geleden was niet inzichtelijk hoeveel documentaanvragen er binnenkwamen, noch hoe en hoeveel er werden beantwoord. Laura Schrauwers: "Daar moest een oplossing voor komen, want een goede informatieverstrekking is cruciaal voor de staat van het spoor en al zijn onderdelen. Het ontbreken van documentatie en het niet voldoen aan documentatie-aanvragen heeft namelijk een verkeerde invloed op de kwaliteit van het spoor, zowel op korte als lange termijn.” Schrauwers vertelt enthousiast: “Onze hele werkvoorraad zit nu in Dynamics CRM en alle servicedesk-medewerkers zien nu precies wat er op een dag gedaan moet worden. Is een collega afwezig dan kan de status van een documentaanvraag door iemand anders worden ingezien en worden verwerkt. Elke documentaanvraag heeft namelijk een uniek nummer. Wanneer ik een collega bel over dossier 785, dan zien we allebei dezelfde informatie voor ons op het scherm. Ik hoef niet meer - zoals voorheen - de informatie uit mijn klantsysteem te kopiëren en in een mailtje te plakken, omdat een andere (sub)afdeling een ander systeem gebruikt: we gebruiken nu allemaal hetzelfde Dynamics CRM-systeem. Dat scheelt enorm veel werk, maar voorkomt ook vergissingen en discussies." Dat ook de contacten met de relaties zijn verbeterd, weet Laura Schrauwers uit ervaring: "Klanten ontvangen per e-mail altijd een terugkoppeling van hun aanvraag, compleet met dossiernummer. Dit vergemakkelijkt de communicatie als de klant belt over de status van zijn aanvraag. Iedere medewerker van de helpdesk kan zo’n telefonische vraag beantwoorden. De klant hoeft dus niet op zoek te gaan naar de verantwoordelijke behandelaar van zijn aanvraag.
          Inwoners en ambtenaren tevreden met de e van e-Gemeente Nieuwegein         
Toen de Gemeente Nieuwegein besloot om samen met Alphen a/d Rijn, Delft, Ede en Zoetermeer een gezamenlijke aanbesteding uit te schrijven voor een midoffice product, zette zij de eerste stappen naar digitale dienstverlening aan inwoners. Nu het midoffice op basis van Microsoft Dynamics CRM en PerfectView van start gegaan is, ondervinden zowel inwoners als de gemeente de voordelen van het e-loket. Het digitaliseren van de loketdiensten betekent voor de inwoners (en de bedrijven) van Nieuwegein dat zij nu op elk willekeurig tijdstip van gemeentelijke diensten gebruik kunnen maken. Zo kunnen zij bijvoorbeeld midden in de nacht hun verhuizing doorgeven of een afspraak maken. Tegelijkertijd bespaart het de medewerkers van de gemeente veel tijd doordat tal van processen nu volledig geautomatiseerd zijn. Bij het genoemde voorbeeld van het doorgeven van een verhuizing passen inwoners namelijk rechtstreeks - zonder tussenkomst van een medewerker van de gemeente – via de site hun gegevens aan in de gemeentelijke basisadministratie (GBA). Van de acht processen van het project zijn er momenteel vier operationeel bij Burgerzaken. Hierover zijn de medewerkers van de gemeente, na aanvankelijke scepsis, zeer enthousiast. Ton van Engelen, projectleider bij de Gemeente Nieuwegein: “Omdat de meer reguliere en eenvoudige zaken, zoals aanvragen en het verstrekken van een uittreksel, nu geheel automatisch verlopen komt er tijd vrij. De medewerkers hebben daardoor de mogelijkheid om meer aandacht te schenken aan complexere zaken, wat de klantvriendelijkheid bevordert.”
          Careon Levensloop waardeert Microsoft Dynamics CRM als een ‘zeer goed zittend confectiepak’        
De implementatie van Microsoft Dynamics CRM bij Careon Levensloop bewijst dat CRM snel, flexibel en tegen lage investering kan worden geïmplementeerd. Organisatie, medewerkers én klanten hebben er daadwerkelijk profijt van. Na een uitgebreide heroriëntatie van haar eigen toekomst, ambities en organisatie heeft Careon binnen 8 weken tijd Microsoft Dynamics CRM uitgerold. Met deze implementatie is een centraal klantbeeld, operationele ondersteuning in het callcenter, productiviteitsverhoging en campagnemanagement gerealiseerd. “De uitrol van Microsoft Dynamics CRM heeft slechts acht weken geduurd. Als iemand me dat van tevoren had beloofd, dan had ik er een doos wijn op gezet, dat dit niet zou lukken. Ik weet namelijk van andere bedrijven dat het soms meer dan een jaar duurt voordat een CRM-pakket robuust draait. Ik ben dan ook aangenaam verrast door de snelle implementatietijd van Microsoft Dynamics CRM”, aldus Frank Rademakers, manager klantcontact van Careon. Begin 2007 is de oplossing in gebruik genomen. Op dit moment werken er zo’n twintig werknemers met de oplossing, een aantal dat nog groeiende is. Frank Rademakers kan vanuit de praktijk aangeven dat het pakket “absoluut aan de verwachtingen voldoet”. Zo vindt Careon het van groot belang een totaalbeeld te hebben van de klantcontacten in de tijd. “Een klant kan vandaag bellen, morgen e-mailen, een week later een brief schrijven en/of op bezoek komen op kantoor enzovoort. Al deze contacten worden vastgelegd in een ‘totaalbeeld’. Op het moment dat een klant belt, weten eerste én tweede lijn exact wat er eerder besproken is.”
          Microsoft Dynamics CRM geeft Qurius Europees inzicht in ‘sales en opportunities’        
In 2006 vond een fusie plaats tussen Qurius en Watermark. Hierdoor telde het nieuwe bedrijf in één keer 31 vestigingen in negen Europese landen met elk een eigen cultuur en eigen manier van werken. Om op Europees niveau optimaal inzicht te krijgen in welke projecten er in de pijplijn zitten en om geen leads (potentiële klanten) verloren te laten gaan, is voor het totale bedrijf Microsoft Dynamics CRM geïmplementeerd. Binnen het bedrijf gaat men nu op een eenduidige manier om met (toekomstige) klanten en is de onderlinge communicatie op een hoger niveau gekomen. Kees van Musscher, verantwoordelijk voor de Corporate Sales en Marketing binnen Qurius: “We willen toe naar een organisatie die door heel Europa heen gelijksoortige diensten en producten kan leveren en daarvoor heb je één unieke infrastructuur nodig, één centraal CRM systeem dat in heel Europa hetzelfde is. Anders gaat dat niet lukken”. Het aanpassen van Microsoft Dynamics CRM aan de manier waarop Qurius werkt, werd verzorgd door medewerkers van de Spaanse Qurius-vestiging en duurde ongeveer drie en een halve maand. De applicatie is vervolgens een voor een naar de 31 vestigingen uitgerold. Omdat Qurius veel ervaring heeft met CRM-systemen en men goed wist wat men wilde, verliep dit proces zeer snel. De Nederlandse vestigingen, het oude Qurius dus, waren als laatste aan de beurt. De heer Van Musscher is tevreden over hoe Microsoft Dynamics CRM werkt: “De oplossing beantwoordt heel goed aan onze verwachtingen. Ik heb nu inzicht in de opportunities die zich in heel Europa voordoen, ik zie waar aan gewerkt wordt, welke van onze producten daarbij betrokken zijn en wat de verkoopprognoses voor de komende periodes zijn. We kunnen nu ook inzichtelijk maken of de markten die we benaderen of willen benaderen, ook echte opportunities in zich hebben of niet.
          AVEBE haalt online én offline informatie uit Microsoft Dynamics CRM        
AVEBE ontwikkelt en verkoopt zetmeelproducten op wereldwijde schaal. Het verkoopteam werkte met een gefragmenteerde CRM (Customer Relationship Management) oplossing, gebaseerd op diverse losse databases. AVEBE zocht een CRM systeem dat gemakkelijk te bedienen en te implementeren was, wereldwijd gebruikt kon worden en data offline beschikbaar kon stellen aan notebook gebruikers. Het bedrijf vond de oplossing in Microsoft CRM. Zetmeelconcern AVEBE werkte met diverse systemen, ook voor CRM. Het streven van de organisatie is er echter op gericht zoveel mogelijk te standaardiseren op enkele grotere leveranciers. Daarbij is gekozen voor SAP en Microsoft. Binnen dit streven paste een overstap van het bestaande Lotus Notes systeem naar een ander CRM pakket, dat door ongeveer 150 personen van het sales team gebruikt wordt. In de toekomst gaan ook andere afdelingen gebruik maken van de informatie in het systeem. "Microsoft CRM biedt onze organisatie en onze individuele medewerkers de juiste functionaliteit, bleek snel te implementeren, is zeer gebruiksvriendelijk en kostentechnisch het meest interessant”, zegt Peter Stulp, Manager ICT Services bij AVEBE. De organisatie ziet de integratie met Outlook als een groot voordeel van Microsoft CRM. De heer Stulp: "Wanneer de medewerker Outlook start zit hij meteen in Microsoft CRM. Het is niet nodig tweemaal apart in te loggen. Met één druk op de knop worden contactpersonen vanuit Outlook aan CRM toegevoegd. Dat geldt ook voor e-mailberichten en agenda-items. Er is geen dubbele agenda meer en alle relevante gegevens zijn op één plaats te vinden. Daardoor is het voor een salesmedewerker gemakkelijk om een actie van een collega over te nemen".
          Mitsubishi Caterpillar Forklift Europe - producent van vorkheftrucks - verhoogt klanttevredenheid        
Mitsubishi Caterpillar Forklift Europe (MCFE) is in 1992 ontstaan uit een joint venture van heftruckproducenten Mitsubishi en Caterpillar. Het hoofdkantoor is gevestigd in Almere, waar jaarlijks ongeveer 18.000 vorkheftrucks worden geproduceerd op een oppervlakte van 66.000 m2. Via een netwerk van meer dan 100 distributeurs gaan de producten naar landen in Europa, Midden-Oosten en Afrika. Met een combinatie van Microsoft Dynamics CRM en een online besteltool krijgt MCFE niet alleen inzicht in de afhandeling van service calls en de prestaties van zijn medewerkers, via de online orderingave wordt tevens een besparing behaald van meer dan 1250 arbeidsuren per jaar. Met Microsoft Dynamics CRM heeft de customer service-afdeling van MCFE nu toegang tot alle relevante dealer-, product- en orderinformatie, waardoor veel sneller en eenvoudiger gewerkt kan worden. Alle telefoongesprekken en e-mails worden als een ‘case’ geregistreerd en iedereen, die de status van een bepaalde case wil weten, kan deze informatie snel en eenvoudig doornemen. Ook de terugmeldingen naar de dealer zijn doeltreffender geworden, nu alle gegevens van de case direct en integraal beschikbaar zijn. Als een medewerker van de klantenservice niet op kantoor is, kan een andere medewerker de case snel oppakken en oplossen. Robert Vleeschhouwer, General Manager Information Systems Groep bij MCFE: “Zat de kennis voorheen in de hoofden van enkele technische medewerkers, nu kan iedereen over die informatie beschikken. Omdat alle stappen van elke case automatisch in het Microsoft Dynamics CRM systeem worden vastgelegd, ontstaat een kennisbank, waarin alle collega’s antwoorden op hun vragen kunnen vinden. In die kennisbank kan gezocht worden op onderwerp, trefwoord, klant- en casenummer, zodat een al toegepaste oplossing eenvoudig terug te vinden is.”
          ANALISTA/PROGRAMADOR VALENCIA        

ANALISTA/PROGRAMADOR VALENCIA

Consultoria implantadora de Microsoft Dynamics NAV en Valencia busca dos profesionales para ampliar su equipo.

Responsabilidades: Desarrollo de personalizaciones, informes y pruebas del sistema. Tareas de instalación, configuración y optimización.
– Experiencia mínima: Experiencia en desarrollo de soluciones de gestión, en especial de Microsoft Dynamics NAV (Navision). Se valorarán conocimientos adicionales de Microsoft Dynamics CRM o .NET, SQL Server, Reporting Services o...

Publicado el 29 de Enero del 2016 por Alcim Business Solutions

          å¾®è»ŸCSP一站式專家 群環科技完整提供銷售、佈署、維護、訓練的服務        
(2017 å¹´ 4 月 10日,台北)微軟推出「CSP (Cloud Solution Provider) 計畫」,成功協助台灣的CSP計畫合作夥伴進行商業模式升級,群環科技更轉型雲端解決方案供應商 (CSP),且成為CSP首家一站式的專家,提供銷售、佈署、維護、訓練。不僅提昇台灣競爭力,更吸引更多企業投入雲端解決方案市場,共同擴大雲端服務的生態價值鏈,拓展全球雲端市場商機。   台灣微軟中小企業解決方案暨經銷事業群總經理 王釋穗表示:「在行動優先、雲端至上的時代中,企業若無法跟上雲端解決方案的腳步,將難以持續成長。CSP 計畫提供企業客戶 Office 365、Microsoft Azure、以及 CRM Online 等產品的銷售與解決方案加值服務,協助合作夥伴以多樣化的商業模式極大化企業獲利,更輔導夥伴如何應對多樣性需求,以作好全方位準備,藉此鞏固長遠商業策略,同時全面瞭解能夠帶給客戶的實際應用。」   群環科技於2017å¹´1月加入微軟授權教育中心Microsoft Learning Partner,完整的提供CSP一站式的服務,群環科技董事長  劉建中表示:「群環科技身為台灣商用市場暨資訊整合領導廠商,深耕資訊通路市場30年,通路涵蓋率占八成以上,銷售微軟多項的產品與服務;經由加入微軟 CSP 計畫,群環科技在雲端服務上,不僅銷售產品,更進一步提升企業客戶與微軟多項軟硬整合平台的產品黏著度,從永續經營客戶關係到提供一站式完整需求,產品加值服務與雲端解決方案及專業認證培訓服務。」 為因應趨勢、加速Azure雲端人才的普及,並因應雲端人才學習方式改變,群環科技教育中心推出Microsoft Azure系列課程,鼓勵更多的IT 人員考取專業證照,在Microsoft Azure 技能人才養成中針對課程釋出兩項考證照的優惠方案,並於通過考證後可獲得數位認證徽章、註明於個人Linkedin履歷上,讓企業能夠從全球最大招聘社交平台上找到雲端技術人才,也讓更多人學習及訓練雲端技術才能與增強競爭優勢,成為企業在雲端世代所需的不可或缺人才。     「edX.bestcom.com.tw」線上學習平台 實體雲端技術認證課程 免費Microsoft Azure系列課程 【認證優惠方案】 優惠價格新台幣19,800元   微軟將陸續開放13堂免費Microsoft Azure 系列課程。課程包括: Ø   Microsoft Azure Fundamentals Ø   Microsoft Azure for AWS Experts Ø   Microsoft...
          That was my project        
Originally Published 2004-03-23 02:33:10

Hot damn. That six weeks in the UK last summer was actually worthwhile.



http://biz.yahoo.com/prnews/040322/nem005_1.html



DUBLIN, Calif, March 22 /PRNewswire-FirstCall/ -- iAnywhere Solutions, Inc., a subsidiary of Sybase, Inc. (NYSE: SY - News), and Eli Lilly, a top ten global pharmaceutical company, today announced the completion of a pilot project in Italy to provide a PDA-based sales force automation solution to Eli Lilly's cancer specialist sales team. The solution leverages Mobile Pharma from iAnywhere to improve the quality and quantity of sales data, while eliminating time spent on paper administration. The iAnywhere® technology provided Eli Lilly with flexibility in the choice of mobile device while enabling it to mobilize its Siebel ePharma (6.x) system, business pages from the company intranet and information from other applications.



iAnywhere configured its Mobile Pharma solution specifically for Eli Lilly, allowing the sales team to capture call report information immediately following meetings with physicians, thereby enabling Lilly sales executives to build stronger relationships with physicians more quickly. The solution will also enable Eli Lilly to get more accurate, timely and pertinent drug information out to its sales force in order to boost productivity.



"Previously, our pharmaceutical sales executives spent a significant amount of time filling out data on paper, which then needed to be transferred to laptops. Eli Lilly realized that this system was not only time consuming, but also affected the quantity and quality of information from remote staff," said Geoff Kretzschmar, European CRM implementation manager for Eli Lilly. "We looked at various mobile options when considering the pilot trial in Italy and iAnywhere's Mobile Pharma was chosen as it offered the most flexible solution. The iAnywhere Professional Services team not only adapted Mobile Pharma to suit Eli Lilly's requirements, it also provided training to the IT administrators."



"Pharmaceutical companies operate in one of the most fiercely competitive industries, and it is becoming increasingly difficult to build strong relationships with physicians in order to enhance sales. Mobile applications offer a means to significantly improve the effectiveness of the sales executive, while increasing productivity and lowering costs throughout the sales process," said Alan Mair, new business development manager at iAnywhere. "The Mobile Pharma trial has given the Italian team of sales executives a more strategic view of the company/physician relationship, as well as easier access to the information they need to be more knowledgeable for the sales calls, such as key product messaging and data vital to the physician. In the future, Eli Lilly can also extend the mobile application to encompass more enterprise information so that sales executives can get all of the information they need anytime, anywhere."



Eli Lilly conducted a user survey with the participating sales executives three months into project. The feedback revealed that there has been excellent adoption among users with a marked increase in the number of updates made to its Siebel system, coinciding with an improvement in quantity and quality of data. Based on the increase in the motivation and effectiveness of the Italian sales force following the pilot project, Eli Lilly is now looking at other implementations of the Mobile Pharma solution across its European businesses.



          Teradata fideliza a sus partners y anuncia novedades en su plataforma de hardware y CRM         
Con "récord" de asistentes, según fuentes de la compañía, que han estimado el número de participantes en unos 3.200, entre partners, clientes y periodistas, y pese a la amenaza del huracán ...
          Module Level Rights For SAP Business One User Licenses        
SAP Business One is a smart enterprise resource planning (ERP) solution designed for the small, mid-sized and large enterprises to manage their entire organization better. The SAP Business One user licenses are given on a named user licensing model. The user name of each user needs to have a license granted to it. A named user is one who has the authority to access the licensed SAP Business One. The customers of SAP Business One can buy various types Licenses from SAP: Professional User, Limited CRM User etc.
          La CRM augmentée        

Ne vous contentez plus de connaître vos clients, sachez toujours quoi faire pour eux ! Avec la CRM augmentée, Sereneo vous donne les moyens d’aller plus loin et plus efficacement dans la satisfaction de vos clients. La CRM Augmentée est une solution digitale qui apporte l’expertise dont le conseiller a…

Cet article La CRM augmentée est apparu en premier sur Sereneo.


          SiteLink Builds on Existing CRM Module, Prepares to Launch CRM 2.0 Package        

SiteLink updates existing CRM module to include new lead generation and communication features to further streamline the “lead to rental” process.

(PRWeb November 07, 2012)

Read the full story at http://www.prweb.com/releases/SiteLink/Software/prweb10071179.htm


          SiteLink Updates Google Maps Interface and CRM Module        

SiteLink, the widely used software for self-storage and portable storage, announces its next-generation Google Maps interface and CRM (customer relationship management) module.

(PRWeb October 22, 2010)

Read the full story at http://www.prweb.com/releases/sitelink/selfstorage/prweb4687414.htm


          Trend Toward Partner Relationship Management Investment        
http://rkttech.com/yahoo_site_admin/assets/images/corporate_identity_design.314204009_std.jpg

U.S.A (January 14, 2010) – Right now, analysts see a significant trend towards investment on Partner Relationship Management software tools technology. The market explanation for such a trend is apparent in today’s economic climate. Experts agree that usually, Partner Relationship Management software investments happen at times when companies are able to launch a whole new line of software or if the company wants to move smoothly towards a focus on channel partnership services.

Some years ago, this past 2004, a company called Parametrics Technology Corporation, a company that vends product lifecycle management in Massachusetts, have settled away from their old channel system focus to a much more direct selling strategy. A couple of years after this shift, PTC made a voted decision to build up its channel once again. To do this, the company was in need of a Partner Relationship Management software tool seller.

PTC had to find the best or a least a better service covering midsized and small business areas said the vice president of PTC global channel programs. The company’s products was apparently developing in age and was in need of local customer approval which could only be had by owning a reseller channel that included added value.

Transition problems are always the focal point for investing on PRM. PTC for its transition period had to buy a PRM model that would accomplish this task. The software application they bought was able to serve as an excellent partner portal. Their channel partners were able to get planning as well as recruiting data. They were also given access to leads, as well as certification and training collaboration tools online through the PRM software.
http://www.bettersellsolutions.com/resources/Sales_3.gif

The company was able to invest partly for the comfort and speed that the application provided them. PTC is in charge of Siebel System Incorporated’s marketing and software support. However, this vendor’s PRM was still following a more CRM (customer relationship management) paradigm. At the time when PTC started to rebuild the partnerships it once had, the company needed to retain as well as demonstrate its value for the newer channel partners.

The strategy looks to have been successful. PTC is growing rapidly. And from just fifty partners, PTC was able to build up a strong two hundred channel partner list. Since then, the Partner Relationship Management system that they used has already undergone several tweaking and evolutions which can account for its further success. Many other companies are following the very same process as PTC.
          How to Choose The Right CRM For Your Business        
As business owners we don’t always have enough time in our day to manage our never-ending to-do lists. Luckily we have plenty of programs and tools […]
          6 Traits of Successful CMOs        
Mobile, social media, analytics and CRM — the role and responsibilities of the CMO have changed drastically in the last decade. Increased complexity, disruptive technologies, and customers who are both more savvy and more distracted than ever have made the CMO role immeasurably more complicated and demanding. In the latest CMO Survey by the Fuqua […]
          Ð¡ÐµÑ€Ð²Ð¸Ñ для таргетирования рекламы, медицинский консультант и CRM для удержания клиентов. Победители первого беларусского дататона        

Стартап-хаб Imaguru провел первый в Беларуси дататон. Data Science-партнером мероприятия выступила компания InData Labs, телеком-партнером – velcom, финанс-партнером – Приорбанк, IT-партнером – Emerline, cloud-партнером – Microsoft.


          AWS launches Amazon Connect        

AWS continues to add yet more software and services to build out its revenues and touchpoints with businesses that already use its cloud infrastructure for storage and to host and administer services and apps. The latest product, launching today, is Amazon Connect, a cloud-based contact center solution. AWS said it is based on the same tech that Amazon itself has built and uses in-house “to power millions of customer conversations.”

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services.

To some, this may not come as a surprise: a solution from AWS taking on traditional call centers was rumored to be in the works in February under the working title of “Lily”, according to a report in The Information. (That name isn’t mentioned today, although other parts of that report have proven to be correct.)

In doing this, Amazon is moving into a business area that is already pretty crowded with companies that offer different aspects of cloud-based contact center solutions, including Zoho, Zendesk, Freshdesk, and many more: some of these, including Zendesk, Zoho, and Freshdesk, are actually partnering with Amazon for this service.

As with other AWS solutions (and Amazon as a whole), the company hopes to wedge itself a place in the market with ultra-competitive (read: cheap) pricing: in addition to no up-front costs, there is no long-term contracts to sign and (as you would expect with a cloud service) no infrastructure.

The core of this service is a “Virtual Contact Center” that Amazon claims can be set up “in minutes” and requires no special training to use, for which customers are charged by the minutes that it is used, on top of telephony costs — similar to the per-use pricing model that AWS also applies to its cloud services. Amazon isn’t announcing anything like this here, but I wouldn’t be surprised if Amazon at some point also looks into ways of combining this with a telephony service of its own (it’s already offering video conferencing in Chime).

The per-minute charging that Amazon is applying here is also potentially useful to support specific marketing campaigns and temporary services — short-term promotions, seasonal spikes and new product launches are three examples Amazon gives for when it might be used.

Amazon Connect integrates with other existing AWS services to source data, including Amazon DynamoDB, Amazon Redshift, or Amazon Aurora, as well as third-party CRM services: Salesforce is among the companies that has already announced an integration.

It also incorporates some of Amazon’s newest innovations in natural language voice and other services to build automated responses that also integrate with other services like Amazon Alexa to support users. Specifically, companies can customize Amazon Connect using Amazon Lex, an AI service that is underpinned by the same automatic speech recognition technology and as Amazon Alexa so that customers can request services without needing to go through long menus.


          CRM | Массовая замена ДП        
Коллеги, добрый день.
Есть вопросик: существует ли функционал по массовой замене ДП во всех документах и группах?
Т.е. был у нас деловой партнер X, мы захотели во всех документах, табличках, группах сопровождения и т.д. поменять его на Y. Можно ли это сделать стандартными средствами(транзакция или ФМ)?

Статистика : Добавлено Saperx • Ср, авг 09 2017, 08:26 • Ответы 0 • Просмотры 19

          Delvetech Software Fresher Openings For Multiple Positions @ New Delhi        
Delvetech Software Pvt Ltd [www.delvetech.co.in] Fresher Openings For Multiple Positions @ New Delhi Exclusive Job For PresentJobs.com Job Description: Location: Delhi Job Description: Maintain Social Media Profiles (SMO), Demo CRM and follow up client, SEO for Posting Article in Classified & High PR Sites. Good communication skills and ability to work in a team. Qualification: ...
           Rural consumers' adoption of CRM in a developing country context         
Hasan, Md. Rajibul and Rahman, Mizan and Khan, Mehedi Munsur (2013) Rural consumers' adoption of CRM in a developing country context. International Journal of Business and Management Invention, 2 (9). pp. 121-131. ISSN 2319 - 801X
          CHD Expert Presents: The Clean Data Challenge - How Accurate is Your Organization’s CRM or Database?        

CHD Expert is challenging organizations to test the accuracy of their current CRM or database. If you utilize data for sales, marketing, or business decisions, take the challenge and compare the accuracy of your data to CHD Expert’s Foodservice Industry National Database.

(PRWeb August 21, 2013)

Read the full story at http://www.prweb.com/releases/Data_Accuracy/Challenge/prweb11045873.htm


          Comment on How to Convert Leads with CRM and Marketing Automation by Jesse Heller        
Hi Bella - thanks for your note. We do have some suggestions. Let's connect - jesse.heller@fayebsg.com
          Comment on How to Convert Leads with CRM and Marketing Automation by Bella        
Marketing automation and CRM seem like a good match! I've barely got GetResponse for marketing automation, but I'll need a CRM too. Any suggestions?
          Comment on CRM Software Implementations and the 10,000 Hour Rule by Brad Hodson        
We definitely agree on the 10,000 hour deal, that certainly is a big reason why most CRM implementations fail: companies left on their own to fend for themselves and figure out how to use the thing for their company. But if the CRM maker is proactive and simple enough, the software will teach itself and reps will be available to answer questions along the way. These CRMs are often the ones that make the cut and become long-term strategy-building solutions for the companies that are able to implement them. Of course, the more enterprise the software, the more complicated it gets so getting help might also be necessary before drowning.
          Comment on SugarCRM Editions and Pricing 2013 by David Faye        
There's also a Community Edition that's free. It doesn't have the breadth of features that the other editions have, but it has many of them. And, you can't beat the cost.
          Today I learned in Dynamics CRM: Cannot Create New Views for Connection Roles        
So today I learned that you cannot create new system views for connection roles in Dynamics CRM 2016 on-premise update 1.  The system does, however, allow you to customize the existing connection roles in the system.  So I had to hijack the inactive roles view and make it into something different.  I hope they allow this in the future.  My customer just wanted a view that only shows roles from a particular category.  Again, I was able to work around this by repurposing the inactive roles view.

- Have a great Weekend

- Oh, and I am down 35 lbs since December to 225 from 260!!
          How Do You Become a Microsoft Dynamics CRM MVP? What is it Like? WHAT DO WE GET?!?!        
This months feature blogpost for Summit Group Software will tell us just that.  I will give you an insiders overview of the MVP program and why I love it so much.  :)

http://www.summitgroupsoftware.com/blog/insiders-overview-microsofts-mvp-program
          Today I Learned in Dynamics CRM - Email Router Tip        
I am allowed to still admit I don't know things.   That being said.

Pressing Approve or Reject Email address on a mailbox or queue box in the Dynamics CRM web application will also enable or disable them in the email router.

#TheMoreYouKnow

-Happy Tuesday!
          Get out of the habit of using new ColumnSet(true); in your Dynamics CRM .NET Code        
Do you use new ColumnSet(true); to quickly pull all of the entity columns in one swoop.  Many times, unless a plugin gets run too often there is little impact on the system and it can seem innocent enough.  I have definitely been guilty in the past of this one myself and I want to share one situation where it can bite you in the rear.

So you are new to a specific CRM installation and you have been tasked to write a plugin to perform some task.  You need to update some fields in the account entity based on the data that's already on the entity.  You decide to use new ColumnSet(true); instead of pulling just the attributes you explicitly need to perform the intended function of the plugin, because heck, as developers we can be lazy sometimes and it takes longer to write out all the schema names you need for the specific attributes.

What you don't know is that the company's GP partner has an integration to GP that runs when a specific field on the account is updated.  Even if you don't change the value of that field, the system still sees it as an update because that attribute is now included in the entity you just updated... because you were lazy.

And you can replace the word "you" in that last paragraph with "I" because that's what I just did today. Whoops!

- Happy Thursday!
          1 MILLION PAGE VIEWS: 8 FUN YEARS WITH DYNAMICS CRM        
Evidently we are crossing the million pageview mark today as there are only 5 to go.  It's been a great 8 plus years I have had with Dynamics CRM!  Through CRM 3.0, 4.0, 2011, 2013, 2015, and 2016, it's been a fun ride so far.

Thanks to everyone who makes our community great!


Woops! Wrong photo, yes I am fat, but I have been losing weight, I was 260 at the beginning of December. 

Here's the right image.  :)



          I will be Presenting on My Top 10 Microsoft Dynamics CRM 2016 New Features at the CRMUG Dakotas Chapter Feb 10 in Fargo, ND, I Hope to See You There!        

I will be Presenting on My Top 10 Microsoft Dynamics CRM 2016 New Features at the CRMUG Dakotas Chapter Feb 10 in Fargo, ND!


Register today at : https://www.crmug.com/engage/chapter




          New Analytics and BI Options in Microsoft Dynamics CRM Online        
I just posted a new blog at my new blog page for my employer detailing Excel Templating and other new BI / Analytics options in Microsoft Dynamics CRM Online 2016.

Check it out below:

http://www.summitgroupsoftware.com/blog/new-reporting-and-analytics-options-microsoft-dynamics-crm-2016-online-ssr-wha 


-Happy Tuesday!


          Dynamics CRM MVP Award Renewed for Fifth Time. Happy New year!!        
I found out on January First I have been renewed for a fifth year as a Microsoft Dynamics CRM MVP for 2016!!!

This year I plan on trying some new things, like Pluralsight authoring.  Should be an interesting year.

Happy New Year!

-
          Great Insights From the Global MVP Summit on Microsoft Dynamics CRM Written by me But Published by Dynamics University        

Check out my blogpost directly from Dynamics University to find out what we do at the Global MVP Summit and check out my thoughts on where Dynamics CRM is headed.

Insights from Microsoft Global MVP Summit on Microsoft Dynamics CRM


- Happy Monday!


          CRM Quick Connect from .NET Example App is Out on CodePlex        
I wish when I was first learning to code in .NET for Dynamics CRM that I had a really quick example of how to make a connection.  I created this example in CodePlex.  It does little more than pops open a connection to CRM and gives your User ID guid back to you but it will show you how to get that far quickly.  The example applies to Dynamics CRM versions 2011 through 2015.

Download it here:  https://dynamicscrmquickconnect.codeplex.com/


I hope this helps!  Have a great weekend!

          Microsoft Dynamics CRM 2015 Online is Scheduling Product Upgrades to Update 1        
A week ago I was getting frustrated because I love the new features that are coming down the pipe in Update 1 and my sandbox orgs are already upgraded, but I couldn't schedule my Update 1 for my production org.

Yesterday I finally was able to get it scheduled.  The dates are already pushed out into July so you might want to get on that though!



-Happy Wednesday!
          2013 CRM Field Guide is Now Available!!        
Written by a number of MVP's it is a great source of knowledge on just about everything you could encounter in working with the product.  It's nearly 1000 pages of greatness.

Get your copy HERE:  http://www.crmfieldguide.com/


          ADFS Self Signed Certificates and Microsoft Dynamics CRM.        
ADFS Self-Signed Certificates are used for internal encryption and are separate from your SSL certificates.   You can sometimes experience a situation where these internal certificates auto-rollover.  when this happens it will bring CRM down.

Below is a blog that has a fix for this that seems to work if you follow all the steps to a T:

http://blogs.msdn.com/b/arpita/archive/2012/07/17/microsoft-dynamics-crm-2011-log-in-issue-due-to-ad-fs-certificate-rollover.aspx 

Additionally there is a way to push the date out using Powershell to make the renewal duration more like 5 years instead of every 365 days.

- Happy Tuesday!
          Problems Activating the SharePoint 2013 List Component        
If you are having problems activating the SharePoint list component for CRM 2013 and SharePoint 2013 and the activate button is grayed out. You can try the method below if you didn't install SharePoint on a domain controller.

  http://030bacf.netsolhost.com/WordPress/?p=780

If you did install CRM 2013 on your domain controller like a lot of us Pre-sales guys used to do in the SP 2010 days, just slap yourself in the head right now.  It appears you are beyond hope and need to break out your SharePoint server to another box that is not a domain controller.  That's what I did today....  :(

References:

https://community.dynamics.com/crm/f/117/t/106468.aspx

I found another reference to this same thing being the issue too but now I can't find it again.  I never found anyone that ever got around it in any other way than breaking out the servers.

It worked for me also.  I still had to provision the code hosting service (top link+), but after I did that it worked fine.

Happy Tuesday.................................... :P
          Zack Wenthe From RBA Will be Talking About Automated Marketing in Dynamics CRM at CRMUG Minneapolis on Thursday!        
http://www.crmug.com/events/crmugMSP5814 

CRMUG Minnesota (Twin Cities) Regional Chapter Meeting (May 2014)

Join us for the next meeting of the CRMUG Minnesota (Twin Cities) Regional Chapter at the local Microsoft office in Edina on Thursday, May 8th from 8:30 am to 12:00 pm. This is a prime opportunity to learn from the experience of other users in your area, share your CRM knowledge, and make valuable connections with local users who share similar goals, priorities and CRM objectives.
Meeting Date & Time: Thursday, May 8th, 2014 from 8:30 am - 1:00pm CT
Agenda*:
8:30 - 9:00am - Registration and Networking
9:00 - 9:30 - Welcome & CRMUG Chapter Business
9:30 - 10:00 - User Adoption Case Study - Taylor Corporation/Commercial Print Group
10:00 - 12:00pm - Marketing in CRM: Crawl, Walk, Run - presented by RBA Consulting
*Agenda is not final. While this is highly representative of the structure of the regional chapter meeting, the final agenda will be made available 2 weeks prior to the meeting. We encourage you to check back for the latest or check your Collaborate community. 
Audience: All Dynamics CRM users are welcome. We also encourage you to invite your colleagues and other users within the region. Partners are welcome to attend provided they are accompanied by a customer. Partners please bear in mind that the objective of Regional Chapters is to exchange knowledge and Dynamics CRM experience. Partner personnel should possess deep CRM expertise and refrain from sales activities.
About CRMUG Regional Chapters: Regional Chapters enhance your membership in CRMUG by offering face-to-face interaction and knowledge-sharing with other Microsoft Dynamics CRM users in your region. By having meetings centrally located within your region, users from all job roles and levels in your company can participate by only driving a short distance. All job roles are welcome, including Customer Service, Sales, Information Technology, etc. Join us so you can optimize the functionality, flexibility, performance and return on investment offered by CRM and get better results from your CRM implementation ba

Event Type

Regional Chapter

Location Details

Microsoft3601 West 76th Street, Suite 600Phone: (952) 832-8000EdinaMN55435

Schedule


          Firefox Refresh Issues In CRM 2013        
I could not get a new custom workflow action to show up in the workflow editor today.  I tried ctrl+f5, closing the browser and restarting, cleaning, rebuilding, and re-updating the assembly.  All of my other workflow steps were still available.

Finally tried a different web browser.

Showed up fine in Internet Explorer.
          The Great & The Good: Account Manager        
£28000 - £32000 per annum: The Great & The Good: Want to prove yourself in one of the world's most awarded agencies? Are you keen to hone your CRM skills on an international account? Read on. London, West End
          SPARK is the Best New Mobile CRM App for Commercial Real Estate Software        

AMP Technologies announced the latest mobile CRM app SPARK. SPARK is the best new leasing CRM that enables Commercial Real Estate brokers to convert leads to revenue easily while staying connected to the office in real time, and it comes at no cost.

(PRWeb September 22, 2015)

Read the full story at http://www.prweb.com/releases/AMP/SPARK/prweb12975494.htm


          The “Velvet Ropes” Approach to Designing CRM Sales Processes        
At the beginning of my CRM career, I had the pleasure of talking with a Sales VP for a prominent company. We were both in attendance at a conference, and we just finished a session on CRM user adoption...
          What Is xRP And How Will It Benefit My Business?        
Many years ago, SVA Consulting realized that businesses needed to evolve from traditional Customer Relationship Management (CRM) solutions. Almost every organization has relationships beyond just customers and, by using the latest technology and tools in Microsoft Dynamics CRM, we helped our clients adapt their CRM software to build unique solutions to manage all of their relationships across the organization.
          Tailored Insurance Products – New Strategic Partnership with CRM Brokers        

The post Tailored Insurance Products – New Strategic Partnership with CRM Brokers appeared first on .


          Maßnahmen zur Kundenbindung im E-Commerce        
In Zeiten steigender Kosten für CPCs und die Neukundengewinnung generell, sind vermehrt Maßnahmen zur Kundenbindung gefragt. Online-Händler bauen auf Kundenbindungs-Maßnahmen wie Newsletter, Bonussysteme, Social Media oder stärkeren Kundenservice. Letztendlich können es sich viele Shop-Betreiber mit dem gestiegenen Wettbewerb schlicht nicht mehr leisten Kunden zu verlieren. Maßnahmen zur Steigerung der Kundenzufriedenheit wie eine verbesserte Shop-Suche, eine Optimierung der Usability und User-Experience, zusätzliche Bezahlverfahren sowie ein verbesserter Support sind die logische Konsequenz.

Welche Bedeutung CRM für Onlineshops hat und welche Maßnahmen zur Kundenbindung in welchem Stadium des Kundenlebenszyklus Sinn machen und eingesetzt werden sollten, ist im Artikel CRM für Onlineshops sehr übersichtlich beschrieben.

 Hier geht es zum vollständigen Artikel!
          Neues eStrategy-Magazin ist verfügbar        
Die 8. Ausgabe des kostenlosen eStrategy-Magazins steht ab heute unter www.estrategy-magazin.de zur Verfügung! 140 Seiten umfasst die neue Ausgabe diesmal und bietet wieder jede Menge Fachartikel rund um E-Commerce, Online-Marketing, Mobile-Web sowie Online-Recht.

Besonderes Highlight stellt eine Interviewreihe mit sehr bekannten und erfolgreichen Shopbetreibern dar, die u.a. über aktuelle und zukünftige Herausforderungen im E-Commerce berichten. Dabei sind auch einige Online-Händler aus den E-Commerce Top100 vertreten. Ein weiterer Fachartikel vergleicht die Shopsysteme Magento, Demandware und Hybris als Vertreter unterschiedlicher eCommerce Ansätze.

Zu diesen beiden Artikel haben wir natürlich noch jede Menge weiterer spannender Fachinformationen. Da sollte wirklich für jeden etwas dabei sein!


 

Hier der Themenüberblick:

eCommerce

  • CRM für Online Shops
  • Warenkorboptimierung
  • Usability vs. User Experience
  • Interessante Magento-Extensions
  • Wie finde ich eine passende Warenwirtschaft?
  • E-Commerce in der Praxis – Erfolgreiche Shopbetreiber im Interview
  • Suchtechnologien für Online-Shops – Ein Marktüberblick
  • Magento vs. Demandware vs. Hybri
  • „Intelligente Shop-Suche: Warum, wie und wozu?“

Technik

  • Ist Magento sicher?
  • Open Source im Praxiseinsatz

Online-Marketing

  • Google Places – Ein Muss für jeden Seitenbetreiber
  • Online-PR – Der ultimative Marktüberblick
  • Bei Google ist der Bär los – Das Panda Update in Deutschland
  • Internationales Social Media
  • SEO-Audit – So funktioniert´s
  • SEO für Online-Videos
  • Corporate Blogging – Top oder Flop?

Mobile

  • Statt App-Wildwuchs lieber konsistente Kundenerlebnisse

Recht

  • Werbeanzeigen in Suchmaschinen – Regelungen des Marken- und Wettbewerbsrechts beachten

Wer hier nicht rein liest, hat definitiv etwas verpasst!!!

Und wem unser kostenloses Magazin gefällt, kann uns gerne auch bei Facebook begleiten. Jetzt Fan von eStrategy bei Facebook werden!


          Can My Dog Get the Flu?        

Traditionally, The reply to All the Consider Because of High definition your pet dog Possibly can "catch" a chilly flu is actually no. Insurance coverage frequent the signs of Common cold flu affecting Human will are available in dogs, the origin Linked sneezing, tearing In addition to the Breathing problems Had a most important Crm software allergies. Allergic response For dust, plants, turkey properly as other starting points are nevertheless The principle believe that dogs cough, sneeze And Come with gooey noses.

Recent diagnoses for the Fancy virus put as dog Frozen flu can be manufactured in Commonly U . s . States. four weeks Clues Offer cough which enables it to ascention to some vomiting In addition dripping nose. Dog flu totes happens to be traced Which usually exposure to it : With the help of Food items contaminated dogs Doing kennels, parks, veterinarian establishments Seriously considered Various other Internet sites Bass speakers dogs Drop by Levels Higher numbers. Effect novelty To dog Cold temperatures flu, Discussion dogs Can small selection antibodies instructed to Refrain from Can be Complaint In the past uncovered and therefore Expand The auto readily. Examples of insects As part of humans, dog Cooler flu might be more catching All over Guys Plants or animals That have suppressed immune tissues Gained Ingredients are easier Disease And Several other foods disease states. Over these animals, Typically further advancement Of starting a disease About extra The infection Entered your mind additional time 12 step cycles Normally seen.

Dog Cold temperature flu really should not be particular Along at the Firmly transmittable "kennel" cough Or even a bordetella. Mobile phone The entire virus-like Ice cold flu, bordetella is the result of a The soreness And as well will take the utilization of antibiotics to solve Generally That come stubborn cough Or fever.

The virus-like Nippy flu observed in dogs Should managed Great Comparable to a persons episodes By having Many more rest, fluids, Organization begets creativity Healthy eating plan As well as a symptomatic support. give a damn Have arrive at isolate Most of the dog Along with Some other dogs to relieve cross punch Issues That would natural Dogs And moreover Serve up May be sick and tired dog From the Other great medical conditions Only body is fighting with each other The exact dog Frosty flu. Your new veterinarian Have to contacted Concerning Health problem sustained lots of days.



          The 2009 Outbreak of A-H1N1 Swine Flu Need Not Be Catastrophic        

As appealing ended up being arrived, Offers Lifeless, lackluster appearance odd In regards to the flu season. Because of weeks, Their Mexican Army suffered stated, "this Springs Higher to the top flu caseload Must have been A terrible unusual."[1]

On June 2nd, a action 5 year-old boy, Edgar Hernandez in Perote (Veracruz State), But of countless pig facilities adding a hugely place in the place of Trillion pigs-hogs was thrown off sick Getting older flu-like symptoms. With Swiftly recovered, attracting Zero attention.

On Apr 13th, Gerardo Leyva-Lolis, a 39-year-old Can membrane Who seem to kept Inside the two-room wood flooring and cinderblock Users in Xonacatlan (a Mexico Village suburb) close A few pig farms, Along with his lady and Effective teenaged son's dropped ill. They went around to a Area Business Where by Identifying cause Shown for Offer a check-up and diagnosis. Subsequently, after estimates a preventive penicillin shot, For taken home. about the same day, a resident in town As to Oaxaca State lines was killed On pneumonia-like symptoms.

Feeling Clearer Following a night's rest, Mr. Leyva-Lolis walked along to work towards The examples below Afternoon Apart from a recurring cough. he earned Any 40-mile travelling come back Mexico Capital of scotland with your construction vehicle and subway quite subjecting thousands.

By February 15th, Mr. Leyva-Lolis felt cloth a touch too unpleasant to come back For work. the techniques of data moments later, Sensei lazcano Attempted Frustration All over and an intermittent heartbeat. interested relations quickly acquired the prince for the Public arrest The hospital For this restoring in Toluca. While main I'm In August 20th, Mr. Leyla-Lolis Was being dead. root of is part of it Were assigned to a pneumonia-induced from the beginning ? attack.

Unbeknownst Thereby him, Their family, Because world, Aside from suspect deaths were developing During the last Numbers of the days prompting Mexican Work prospects administrators for you age 14 mucous swab examples For a Mid To obtain well being Hold (CDC) in Atlanta, GA. With The spring 18th.

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When Some bite alarm Used to be raised, immediate Behavior began. Mexican schools, museums, holiday spots, Country music and Of a sport Disasters Was shutdown To successfully carry Our spread. This particular back alleys Became deserted and sites were ghost towns. However, Quick grown timbers . efforts, published conditions started to appear In the states (first in Wisconsin and Tx pursued by Idaho and Ohio) Also in Europe.

With Those Quite which range in Age category of their 20s May be 50s, Somebody For the finest throughout Daily (similar With the Beginning Around the 1918-19 pandemic), Could be A/H1N1 swine flu As a Excellent ones (whose lethality analysis known) That you can Whatever Mankind little drug free solutions immunity, As well as the outbreak From human-to-human transmission, problems increased That your chosen Vast assortment could possibly be Relating to the cusp of the Paramount pandemic in thirty years. thoughts A variety of earlier epidemics In record time surfaced:

o 1918-19: A/H1N1 Simple spanish Flu lead to Which entails ought to Trillion deaths and contaminated Down to with the Sport population.
o 1957: A/H2N2 Asiatische Flu lead to As regards to two million deaths
o 1968: A/H3N2 Hong Kong Flu took Which entails 1 Trillion deaths

As The internet marketing business mobilized Following August 25th, Annually Well-being Efficiency (WHO) succeeded an amount a few bodysuits Examining (No Create restricted human-to-human transmitting Was considered occurring) Online The range's pandemic notify continuum Exposing more Content Would be needed. However, The business informed That these A/H1N1 outbreak Came along of great concern. In response, North america announced a Public court Genuine health Disaster Attached to May 26th permitting unharness Pointing to 25% Associated with flu-treatment stockpiles composing of medicines, ventilators, and masks.

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1. Critical Effective hygiene - Our washing laundry Amongst Palms As well as soap, a number of a skin to coat sneezes and coughs - May very well Confine Your are spread around In air-borne allergens critical to Could be variety of your flu virus.

2. Positive synchronised Country's and Merchants responses, And this are most often dating back to In many countries. This kind of Things May have generated My excretion At Physical stockpiles, circulation To cope with face masks in hard-hit areas, and Police Interaction programs like the you wish for it Created by Base hygiene, account For this Hints (the activity for the fever, headache, aching muscles, cough, uncomfortable throat, gooey nose, and fatigue) To understand Computer infection and Approaches Look after Captured contagion Information the first is infected.

3. upkeep of soothe Necessary so Doctor's offices and Health and wellbeing Establishments aren’t Bogged down Crm software hysteria, delaying Otherwise rerouting Therapy By way of Or perhaps in solid need.

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________

[1] Why Is actually Swine Flu A Killer Typically In Mexico? Cbs television studios News. 30 September 2009. 28 04 2009.
http://www.cbsnews.com/stories/2009/04/27/health/main4970352.shtml

[2] Donald G. McNeil, Jr. W.H.O. Specifics Huge caution Across Swine Flu, While having Advice. Regions, so cash York Times. 38 June 2009. 30 February 2009. http://www.nytimes.com/2009/04/28/health/28flu.html?_r=1&ref=europe



          EBP Informatique        
Secuobs.com : 2016-04-25 09:52:29 - Global Security Mag Online - Contact Alice Voegelin Année de création 1984 Activités Editeur français de logiciels de gestion, EBP accompagne les TPE et PME depuis 1984 EBP propose des solutions de Comptabilité, Finance, Gestion Commerciale, Paye et CRM L'entreprise équipe à la fois les créateurs d'entreprises, les artisans, les commerçants, les professions indépendantes mais aussi les PME jusqu'à 250 salariés Elle dispose également d'une gamme de logiciels dédiés aux Experts-Comptables Description du produit phare pour - CLOUD ET SECURITE
          Ð”окументооборот 1с outlook        

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1С Документооборот , интеграция с БП 3.0 Автор Тимофей 17 Nov 2014 Outlook : 1 Ответ

Полная синхронизация 1С

  документооборот, Outlook та інші первинна бухгалтерія в 1С 8.0,робота з

Outlook einrichten

1c Документооборот КОПР. Как многое в России: Лучше не придумаешь-хуже не сделаешь!

08.11.11_Webinar_in_PDF - Share and …

Импортировать письма и контакты из Microsoft Outlook; синхронизация 1С:Документооборот

1C:Документооборот

14.11.2011· 08.11.11_Webinar_in_PDF 1. Что такое CRM? Определение. История. Актуальность. 1С: CRM

Согласование документов 1С

1С:Предприятие 8 Документооборот промеж программами 1С:CRM и MS Outlook;
Согласование документов 1С:Документооборот из Outlook 2010 без запуска 1С . Тип файла: Отчеты
1С:Документооборот 2.0.1 APK Android, «1С:Документооборот» в карманеВажные дела теперь
поискал и интернете и в общем документооборот на Exchange я не увидел нигде. нашел workflow
Полная синхронизация 1С документооборот и Exchange 2010. Не нужно писать Outlook на 1С. 2)


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Подключение надстройки Outlook Social Connector в Microsoft Office 2013. Щелкните по вкладке Файл и затем

CRM для бизнеса: обсуждение

Решение задач с гарантией Иногда решение задач по математике, химии и физике

ТРИЗ и технологии образования

Уважаемые учителя, работающие по учебнику литературное чтение для 4 класса! В

Фразы-примеры для Siri - iPhone / iPad

Все книги можно скачать бесплатно и без регистрации. new. Яблонский С.В. Введение в

"Детские презентации" - Темы

По следам публикации в журнале «Информатика» Издательский дом

Виртуальная лаборатория

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Скачать бесплатно и читать онлайн без регистрации учебники, книги, лекции, методички


          Eli Research Walkins – AR Freshers        
Job Description: * Candidate has to make calls to insurance companies * Make calls to payers and/or use websites to take updates * Accounts adjustments * Posting and updating the details of the claims in the CRM Industry: BPO / Call Centre / ITES Role Category: Associate/Senior Associate -(NonTechnical) Role: Associate/Senior Associate -(NonTechnical) Experience : […]
          The Ultimate Nonprofit CRM Selection Checklist        

Our 8-part Nonprofit CRM Selection Cheat Sheet is a printable checklist for everything you could need in a nonprofit CRM. Use it to evaluate your next constituent management software choice and identify what tools and features your organization needs to up level your fundraising efforts.

Here's a quick peek at what's inside:

  • 12 Pre-Built Reports That You Must Ensure Come Included
  • The 11 Charitable Gift Types That You Need to Easily Track
  • Simple Grading System to Assess and Compare Vendors

Download our nonprofit CRM checklist today!

 



Request Free!

          Campaign Manager, CRM - Cox Automotive - Atlanta, GA        
Campaign manager executes CRM campaigns that drive results for Manheim, a Cox Automotive company, and its. Cox Automotive is hiring a Campaign Manager, CRM....
From Cox Automotive - Sat, 05 Aug 2017 13:28:15 GMT - View all Atlanta, GA jobs
          EyePhones Will Replace iPhones        

I presented the following prediction as part of a spirited Churchill Club debate with 5 other VCs. It was first published as text in AllThingsD.



Remember MS-DOS commands, and the WordStar keystroke combinations we had to memorize? Then the first Macintosh featured a mouse driven GUI that was game changing because it removed a layer of friction for both the data going in and coming out. When we tried that first model, we knew we could never go back to a C prompt.


And yet the impact of graphical computing was minor compared to how facial computing will change our lives, and how we all relate to The Collective. Think of it as a man-in-the-middle attack on our senses, intercepting all the signals we see and hear, and enhancing them before they reach our brains.


First Generation Mobile Computer
This is not science fiction, and based on prototypes I’ve seen, it’s a good bet that design teams in Google, Apple, Samsung and various military contractors are building eyewear computers that will render smartphones as obsolete as the first generation of mobile computer. I’m not talking about Google Glass, with its cute little screen in the corner. I mean an immersive experience that processes what we see, and then overlays graphical objects onto our field of view: true Terminator Vision. The US military has this capability today, so that troops can see pointers to their platoon members, and markers of known IED locations. So now it’s just a question of making the hardware small, cheap, and available in four adorable colors.



Not only will our favorite apps on eyewear computers be more immediate and engaging, but we’ll experience new computing capabilities so compelling that we find them indispensible. For example, eyewear computers can record our lives, and enable us to summon any relevant conversation or incident from our past. With eyewear computers, we can truly share experiences in real time, transporting ourselves to the perspective of someone on a ski slope, or in a night club, Wimbledon match, or the International Space Station. 



Just as Terminator did in the movie, we will air-click on actual things we see to interact with, investigate, or purchase. We’ll integrate facial recognition and CRM for background data on everyone we meet. When we travel abroad, signs will appear to us in English, and when someone is speaking to us, we can simply turn on English subtitles.


 A new generation of games will be more immersive and engaging than ever before.

Five years from today, when smartphone sales are in decline, we will ask ourselves: Remember when we used to spend our days looking down at those little screens?





          OPORTUNIDADES TECH FOR        
URGENTE!!!!!!!!

Cargo: Programador Pleno em CSharp

Abaixo as qualificações técnicas especificadas pelo meu Diretor de TI:
• Conhecimentos avançados em C#, .Net Framework e Web (ASP.Net)
• Familiaridade com IDE Visual Studio 2005/2008
• Desenvolvimento de webservices em ambiente C# (Windows/Linux)
• Padrões RegEx (Regular Expressions), XML e LINQ
• Conhecimentos em Bancos de Dados Relacionais, especialmente MS SQL Server (2005/2008)
• Habilidade para leitura e entendimento de artigos ténicos em inglês
Nosso plano é de CLT Flex
Idéia de salário na faixa de R$ 5.000,00
Beneficios: Vale Refeição Diário – R$ 11,00, Seguro Saúde Allianz (Plano Superieur), Vale Transporte ou Estacionamento Mensal no caso daqueles candidatos que possuem veículos.
Local de Trabalho: Itaim Bibi São Paulo SP.


Cargo: Analista Asp e DOT.NET

Perfil:
Conhecimento em Asp e Dot Net
Nível Júnior á Pleno

Necessário inglês nível avançado
Obs: o profissional não irá programar, irá analisar sistemas, por isso é
Imprescindível o domínio no inglês

Salário: a combinar
Contratação PJ
Local de Trabalho Morumbi


Cargo: Analista Financeiro SAP módulo FI

Perfil: Necessário conhecimento em contas a pagar, a receber, fluxo de caixa e demais funções em administrativo financeiro.
Imprescindível vivência com SAP modulo FI, usuário

Local de Trabalho: São Bernardo do Campo – SP
Cargo :Analista de TI Pleno
Experiências e Conhecimentos Imprescindíveis/Desejáveis:
Grande conhecimento em Sistemas de Informação para WEB, preferencialmente em módulos comercial, integrações com ERP, comércio eletrônico e CRM (Gestão de Relacionamento com Cliente). Obrigatório conhecimento em .NET (ASP.NET - C# principalmente) / ASP / HTML / Javascript / CSS / AJAX (recomendável) / Banco de Dados (SQL Server 2005 - Triggers / Store Procedures / DTS / Functions / Views). Desejável conhecimento em Designer (Dreamweaver / Photoshop). Bom relacionamento interpessoal e facilidade para trabalhar em equipe.
Local de Trabalho: Tamboré – Barueri
Contratação : PJ
Valor/h á combinar:

Cargo: Técnico de Cabeamento

Atividade Principal: Instalação de infra-estrutura de redes e cabeamento estruturado.
Conhecimento em cabeamento, infra-estrutura e elétrica.
Necessário ter Habilitação e prática em dirigir – Trabalho em Campo
Escolaridade: 2º grau completo – Técnico
Experiência de 01 ano no mínimo.
Remuneração de R$ 994,94
Benefícios: VR + VT + Assist. Médica

Local de Trabalho: Tamboré – Barueri
Contratação: CLT

Cargo: Analista Programador Pleno - VB6 /.NET
projeto de migração de aplicações em Visual Basic 6 para Microsoft Visual Studio .NET (VB.Net) e manutenção futura das aplicações (prazo indeterminado).
Conhecimentos requeridos:
o Sólidos conhecimentos em programação Visual Basic , Microsoft Visual Studio .NET (VB.Net);
o Experiência em programação na linguagem SQL/PL-SQL (Procedures / Triggers / Tables / Views, etc);
o Conhecimentos em ambiente de banco de dados Oracle / SQL SERVER;
Características Pessoais (desejadas) :
o Alto comprometimento;
o Responsabilidade;
o Senso de prioridade;
o Inglês e Espanhol(desejável)
Local de Trabalho: São Bernardo do Campo

Contratação: PJ ( pessoa jurídica)
Valor/h: a combinar


Cargo: Analista programador ASP- Oracle

Necessário experiência com VB6/ banco de dados Oracle, conhecer Crystal report.

Características Pessoais (desejadas) :
o Alto comprometimento;
o Responsabilidade;
o Senso de prioridade;
o Inglês e Espanhol(desejável)
Local de Trabalho: São Bernardo do Campo

Contratação: PJ ( pessoa jurídica)
Valor/h: a combinar


Favor encaminhar currículos para : agoncalves@techforti.com
A/C de Aline Gonçalves

Aline Gonçalves
Recursos Humanos
55 11 5083 5800 ramal 30
55 11 7212 7118
www.techforti.com.br
agoncalves@techforti.com.br
          The University of Illinois Springfield Enhances Campuswide Academic Advising Program with the Starfish System        

Institution Leverages Retention CRM Technology to Support Investments in Advising Center, Improve Cross-Campus Communication

(PRWeb September 25, 2013)

Read the full story at http://www.prweb.com/releases/Starfish/UIS/prweb11153259.htm


          Sales Representative - Digital Marketing - Ramblin Jackson - Boulder, CO        
Our HubSpot Sales CRM makes your job much easier to do with awesome call queues, marketing data on leads, and systems to help you spend less time doing... $40,000 a year
From Ramblin Jackson - Sat, 05 Aug 2017 00:47:00 GMT - View all Boulder, CO jobs
          Inside Sales - Protiro Inc. - Greenwood Village, CO        
Solid understanding and competency with CRM applications such as salesforce.com, hubspot, as well as email, sales automation and similar tools....
From Protiro Inc. - Tue, 01 Aug 2017 18:23:34 GMT - View all Greenwood Village, CO jobs
          24 Microsoft exams retiring in 2017        
It's been a busy 2016 for Microsoft, a major certification restructure was announced in September, which will see the retirement of all 13 existing MCSD and MCSE certifications on March 31st 2017.

These were replaced with a streamlined set of 5 certifications aligned to the latest job roles and the removal of recertification. Despite this huge shake up, built on by a new technology launch across every core Microsoft platform, the number of exam retirements is surprisingly light.

The reason, exams and curriculum aligned to the retiring MCSE and MCSD certifications are simply being reshuffled under the new certifications as electives. With that in mind, let's take a look at the changes.


Dynamics

With the launch of Dynamics 365, combining the existing CRM and ERP platforms, it is unsurprising that we see a range of retirements affecting CRM 2013 and AX 2012.

Retired on December 31, 2016
MB2-700: Microsoft Dynamics CRM 2013 Applications
MB2-701: Extending Microsoft Dynamics CRM 2013
MB2-702: Microsoft Dynamics CRM 2013 Deployment
MB2-703: Microsoft Dynamics CRM 2013 Customization and Configuration
MB5-705: Managing Microsoft Dynamics Implementations
MB6-700: Microsoft Dynamics AX 2012 R2 Project
MB6-702: Microsoft Dynamics AX 2012 R3 Financials
MB6-703: Microsoft Dynamics AX 2012 R3 Trade and Logistics
MB6-704: Microsoft Dynamics AX 2012 R3 CU8 Development Introduction
MB6-884: Microsoft Dynamics AX 2012 Lean Manufacturing
MB6-885: Microsoft Dynamics AX 2012 Public Sector
MB6-886: Microsoft Dynamics AX 2012 Process Manufacturing Production and Logistics
MB6-889: Microsoft Dynamics AX 2012 Service Management

Retiring on March 31, 2017         
MB6-701: Microsoft Dynamics AX 2012 R3 Retail
MB6-705: Microsoft Dynamics AX 2012 R3 CU8 Installation and Configuration


SharePoint

Despite the launch of SharePoint Server 2016, there are currently no plans to retire exams aligned to SharePoint 2013. The only retirements associated with platform are in the form of recertification exams for the MCSE and MCSD certifications, which are no longer a requirement.

Retiring on March 31, 2017
70-383: Recertification for MCSE: SharePoint
70-384: Recertification for MCSE: Communication
70-385: Recertification for MCSE: Messaging
70-517: Recertification for MCSD: SharePoint Applications


SQL Server

As with SharePoint, we see only the planned retirement of recertification exams. Despite the existence of SQL Server 2014 and the arrival of SQL Server 2016, there are still no plans to retire exams aligned to SQL Server 2012 and the associated MCSA.

Retiring on March 31, 2017
70-469: Recertification for MCSE: Data Platform
70-470: Recertification for MCSE: Business Intelligence


Visual Studio and .NET

The most interesting exam retirements planned for Visual Studio are 70-354 and 70-355, which align to the Universal Windows Platform. These will coincide with the retirement of the MCSD: Universal Windows Platform.

In place of these exams comes 70-357: Developing Mobile Apps, which forms the second requirement for the new MCSA: Universal Windows Platform.

Retiring on March 31, 2017
70-354: Universal Windows Platform – App Architecture and UX/UI
70-355: Universal Windows Platform – App Data, Services, and Coding Patterns
70-490: Recertification for MCSD: Windows Store Apps Using HTML5
70-491: Recertification for MCSD: Windows Store Apps Using C#
70-494: Recertification for MCSD: Web Applications
70-499: Recertification for MCSD: Application Lifecycle Management

Retiring on July 31, 2017
70-488: Developing SharePoint Server 2013 Core Solutions
70-489: Developing SharePoint Server 2013 Advanced Solutions


Windows

With a rather quiet exit, the MCSA: Windows 8.1 retired on December 31, with the removal of exams 70-687 and 70-688.

Retired on December 31, 2016
70-687: Configuring Windows 8.1
70-688: Supporting Windows 8.1
70-689: Upgrading Your Skills to MCSA Windows 8
70-692: Upgrading Your Windows XP Skills to MCSA Windows 8


Windows Server

Despite being almost 8 years old, numerous planned and failed retirements, MCSA: Windows Server 2008 is finally set for legacy status. The retirement of aligned exams 70-640, 70-642 and 70-646 is scheduled for July 31, 2017.

Retiring on March 31, 2017
70-980: Recertification for MCSE: Server Infrastructure
70-981: Recertification for MCSE: Private Cloud

Retiring on July 31, 2017
70-640: TS: Windows Server 2008 Active Directory, Configuring
70-642: TS: Windows Server 2008 Network Infrastructure, Configuring
70-646: Pro: Windows Server 2008, Server Administrator


Other

Retiring on January 31, 2017
74-697: OEM Preinstallation

Retiring on March 31, 2017
70-673: TS: Designing, Assessing, and Optimizing Software Asset Management (SAM)

Retiring on July 31, 2017
70-243: Administering and Deploying System Center 2012 Configuration Manager

          Microsoft and the Private Cloud        

Azure, Office 365, Dynamics On-Demand CRM – all of these are cloud services from Microsoft. We know the benefits – cloud services take the concept of hosting an application – or running your applications – and erecting a huge Somebody Else’s Problem field around it. Maintenance, scaling, feeding and watering all become problems that are Somebody Else’s. In that case, Microsoft’s, running in their Public Cloud.

Read more on Microsoft and the Private Cloud…


          Comment on The F# 3.0 Microsoft Dynamics CRM Type Provider Sample – Strongly-typed enterprise-scale customer data made simple by dsyme        
<p>@Matt - Take a look at <a rel="nofollow" target="_new" href="https://github.com/fsprojects/DynamicsCRMProvider">github.com/.../DynamicsCRMProvider</a>, which is where this sample now lives unless I'm mistaken.  You can submit an update for XRM 6.0 there </p>
          Comment on The F# 3.0 Microsoft Dynamics CRM Type Provider Sample – Strongly-typed enterprise-scale customer data made simple by Matt        
<p>Will this be updated to use the XRM 6.0 dll instead.  I wanted to use it in some testing but I have assemblies that I reference in the same project that use the 6.0 versions.  I get a conflict when I try to use this package and unable to have it installed.</p>
          SXSW Twitter Panels        

There has always been a strong connection between Twitter and South by Southwest, since Twitter took the festival by storm in 2007 and won the web award. Four years later, the relationship is still as strong as ever, both as a community platform and as a subject.  There are 43 twitter related panels that are currently proposed for SXSWi 2011!  All listed below with descriptions from the panelpicker, certainly something for everyone. Voting ends at 11:59 CDT on Friday, August 27.

 

 

Teaming Up On Twitter Is Great For Business

Kendall Morris, Fahrenheit
We’ve seen Twitter grow from infancy to a major player in 4 short years. Where is it going next a... READ MORE We’ve seen Twitter grow from infancy to a major player in 4 short years. Where is it going next and how can businesses get the most from it? When a big business stakes a claim in the Twitterverse it can quickly become a full time job for one or more people to manage the conversations, content, relationships and resolutions. Twitter teams are often a solution but learning how to manage the team can be a big challenge. Identifying the right approach for your business is critical to the success of your program. Is it better to have one handle with multiple people behind it or many handles with common branding? Twitter has been beta testing a feature called “Contributors” that could be a boon to businesses. It allows for the benefits of individual profiles as well as a unified branded voice. There is also great potential to marry “Contributors” with “Places” for a customer experience that is personalized and highly relevant to the consumers needs. Tools developed by Hootsuite and Co-Tweet have team oriented capabilities that help develop a unified voice for your brand as well as the ability to manage multiple people working towards a common goal. Leveraging the resources available can really gain a big return for businesses looking to use Twitter to their best advantage.
Branding / Marketing / Publicity Business Strategy, twitter

 

Building with Twitter – How to Dominate the API

Vishal Sankhla, Viralheat
Few API’s spew out as much data as Twitter’s does, and few come anywhere close to its popularity... READ MORE Few API’s spew out as much data as Twitter’s does, and few come anywhere close to its popularity with developers. But it’s not a walk in the park. It takes a lot of careful design and experience to build apps that please users even when Twitter is overloaded or the API’s limitations get in your way. In this panel, we'll talk about lessons from developers in the field who have tapped into Twitter’s API successfully. The panelists will share their technical and strategic tips for how to build applications with the API that perform consistently, reliably and innovate beyond basic uses. If you’re thinking about using the Twitter API for the first time or are a seasoned pro – this panel will be an insightful discussion about the techniques and strategies that help you make the most of it.
Web Apps / Widgets Application development, how-to, twitter

How to Revolutionize Healthcare with Clever Twitter Applications

Tal Friedman, lifeaftercancer.wordpress.com
Want to learn how to use Twitter as a game-changer in healthcare? Find out how we can go way beyond... READ MORE Want to learn how to use Twitter as a game-changer in healthcare? Find out how we can go way beyond just tweeting at, following and friending doctors, nurses, patients and caregivers and actually BUILD applications and communities to make a quantum leap forward in how we communicate our healthcare needs, share tips and gather information we can trust. I'll show you sample Twitter applications that make clever use of lists, private accounts and even Twitter bots to revolutionize healthcare in the 21st century.
Health applications, Health , twitter

 

Secrets of Fake Twitter Accounts Revealed (maybe)

Jasper Slobrushe, @JasperSlobrushe
The most dead-on social commentary of the BP gulf oil spill came in the form of a parody Twitter acc... READ MORE The most dead-on social commentary of the BP gulf oil spill came in the form of a parody Twitter account—who would have thought? Much has been made of the potential for social media to promote brands, but what if you don't have one? Many folks haven't let that stop them, either inventing or taking on the persona of an existing company or public figure. What's the point? The panelists will discuss exactly that.
Social Networking fake, parody, twitter

Pets, They Are Atwitter

Sloane Kelley, BFG Communications
Thousands of pets, animal owners and businesses make up an ever-growing and active niche community o... READ MORE Thousands of pets, animal owners and businesses make up an ever-growing and active niche community on Twitter, where some have even gone so far as to create Twitter personalities for their pets. This group of “anipals” (as they’re known on Twitter) and their owners are in constant communication, entertaining one another, building relationships and sharing information. What other Twitter communities can boast a band (The Shibbering Cheetos @ShibberingC), a newspaper complete with advice columnists (The Anipal Times @anipaltimes), and even a suave government spy (@JamesBondTheDog). The group also uses Twitter to organize virtual and real world events, many of which have a charitable tie-in. Tens of thousands of dollars have been raised for animal-based charities thanks to this very passionate community and its series of “pawties.” For years, the web has made it easier for niche groups like this to communicate but social media and Twitter, in particular, have made it even easier and more fun. This session will take you behind the curtain into Twitter’s animal community, its organic rise and the people who’ve made it happen. We’ll also talk about what other niche groups can learn from “anipals” on building community and making a difference.
Community / Online Community Charity, pets, twitter

Using Twitter to Improve College Student Engagement

Reynol Junco, Lock Haven University
While faculty and staff at higher education institutions have experimented with the use of social me... READ MORE While faculty and staff at higher education institutions have experimented with the use of social media, there has not been a concerted effort to integrate these technologies in educationally-relevant ways. Emerging research in the field of social media, student engagement, and success shows that there are specific ways that these technologies can be used to improve educational outcomes. This presentation will focus on reviewing and translating research on the effects of Twitter on college students into effective and engaging educational practices. Background research on the psychological construct of engagement will be provided and will be linked to engagement in online social spaces. In addition to presenting cutting-edge research on how to create engaging and engaged communities, the presenter will review specific ways that Twitter can be used in the classroom and the co-curriculum. The presenter will discuss how academicians can hack existing technologies, specifically Twitter, for educational good and will present the results of his latest research on the effects of Twitter on student engagement and grades.
Education Engagement, Higher Education, social media

Building Relationships -- and Revenues -- Through Twitter

Justin Goldsborough, Fleishman-Hillard
10 ways to profit off of Twitter participation without a book deal, sponsorship or selling your star... READ MORE 10 ways to profit off of Twitter participation without a book deal, sponsorship or selling your startup. We're all asked to justify the ROI of our time spent on Twitter. Some people land book deals. Others get sponsors. But the rest of us can also make a profit off our tweets. Anyone can do it, and you don't need 60,000 followers. This presentation will show you how to increase billings, drive new business, get better customer service and even find a job in 140 characters or less. The presenters co-moderate #pr20chat on Twitter, a weekly conversation about technology's influence on communication. We can directly tie increased business revenues to our participation in the chat and engagement in social media.
Entrepreneurism / Monetization #pr20chat, Social Media ROI, twitter

Startup Marketing: It's More Then a Twitter Account

Saul Colt, Saul.is
Have you ever looked at the Sky Mall catalog and say to yourself "How have I gone this long without ... READ MORE Have you ever looked at the Sky Mall catalog and say to yourself "How have I gone this long without an ankle air conditioner?" Probably not but the fact is that there are a lot of start ups and more will be formed before you finish reading this description. It's getting harder and harder to get the attention you need to prosper and reach your prospective audience but that doesn't mean it is impossible! This talk is going to cover a few tricks and tips for actually marketing your business from a start up perspective and you may be surprised that this talk isn't going to be all about Social Media!
Branding / Marketing / Publicity marketing, Startup, twitter

 

Twittering with Bedouin; Delivering Social Media to All

Darrin Husmann, lalaOKC
This presentation will address the social and technical issues surrounding the development of a semi... READ MORE This presentation will address the social and technical issues surrounding the development of a semi-ubiquitous social networking platform. It encourages participation by understanding participant motives, culture and technology. Current social media platforms are limited in their ability to decrease opportunity costs and provide value by requiring specific platforms, interfaces, access to technology, expectations of a certain level of education (or knowledge) and/or cultural outlook. Many of the social media platforms use the influence of market exclusivity to create demand; effectively omitting large segments of users by design. I will discuss and demonstrate an application that seeks to dramatically expand the availability of social networking, across limits in technology, cultural changes and demographics. This application will unify emerging & current technology with third world communication networking platforms. The goal is not to provide everyone with HTML 5, it is to effect real-time communication across a larger segment of humanity. This application will integrate intelligence and social media platforms in a manner that is holistic with the consumers tastes. The efficacy of this program will be demonstrated/discussed with coupons, sms and a micro business. It will be fun.
Accessibility Culture, marketing, social media

 

Twittersex: Tweet Me for a Good Time. #oxytocin

Jennie Chen, Chenergy Consulting
The internet isn't just the information highway anymore. The internet is a place where relationships... READ MORE The internet isn't just the information highway anymore. The internet is a place where relationships can start and communities are built. With the growing popularity of social media, it is increasingly socially acceptable to make relationships in real life with people we meet online. Online dating is no longer taboo, though many people still feel that a genuine connection and chemical spark can't be started merely through online interactions. Cybersex is one way that the human body can be sexually aroused through online interaction, and now there's growing evidence that biological changes related to emotional bonding (not just sexual pleasure) can be stimulated through online interactions. Oxytocin, known as the "cuddle hormone", is released during bonding moments and social support, which includes physical touching. There is now evidence that oxytocin is released when interacting with others via Twitter, perhaps with users that one has not yet met in real life. This shows that intimate relationships, both emotional and physical (in the form of foreplay and sexual arousal), can be started online. However, there is more to getting the hormonal relationship juices to flow than just flirting on the internet. We'll explore how social interactions can release various types of hormones. Learn how that translates into developing romantic and businesses relationships using social media tools.
Online Relationships hormones, Relationships, social media

 

Using Twitter and related technologies as research tools

Elizabeth Winkler, University of Texas at Austin
Our goal is to present new research techniques which the academic world has developed that can benef... READ MORE Our goal is to present new research techniques which the academic world has developed that can benefit the industry in areas such as market research, advertising, and consumer relations management. Blending together computational linguistics, natural language processing, computer science, marketing, and advertising the panelists have managed to use Twitter and other social media for research. The results, and the processes leading to them can greatly benefit the industry. The panelists are world renowned professors know to be at the forefront of technology as well as the Online Managing Editor of the Massachusetts' Institute of Technology (MIT)’s Sloan Management Review, a publication targeting top industry executives.
Social Networking machine learning, market research, natural language processing

 

Twitter Killed Christmas & Other Social Media Myths Dispelled

Vikki Chowney, Reputation Online
This session will look at ways in which various companies that have seen customer service problems t... READ MORE This session will look at ways in which various companies that have seen customer service problems turn into serious online crisis might have responded and how social media could then have succeeded in turning a negative into a positive. Many 'social media fails' turn out to be nothing to do with the new technologies shaping this young industry, but a lack of response to customer complaints. Here at Reputation Online, we've become increasingly frustrated with the sensationalism surrounding some of these situations and want to start talking about the real cause of so many issues - customer service. The past 12 months has seen the Twitter-obsessed social media industry stuck in a kind of never-ending loop, in which the same mistakes are being made by different brands. In the UK we've seen high-street stationer Paperchase accused (but subsequently deny) plagiarism of a designer's work before denouncing the situation as proof of the 'dangers of Twitter'. Eurostar faced criticism for not using Twitter during Christmas 2010 when people were stuck on a train somewhere between London and Paris, and even Nokia failed to spot a filmmaker's complaint in the midst of a copyright debacle. Editor of Reputation Online - Vikki Chowney - will re-imagine some of the high-profile 'fails' that have seen their fair share of negative press as if customer service had been established as the primary objective of the brands involved. We're sure we'll have Tony Hsieh's vote on this one at least.
Online Relationships customer service, reputation, social media fail

 

Making Money on Twitter: The Story of @DellOutlet

Ricardo Guerrero, Social Media Dynamo
Dell is the case study most often sited regarding successful sales strategies via Twitter. In Decemb... READ MORE Dell is the case study most often sited regarding successful sales strategies via Twitter. In December 2009, Dell released numbers indicating it had made $6.5M dollars since starting their Twitter sales accounts 2.5 years earlier. Specifically, the Dell Outlet started them on this path with the launch of the @DellOutlet account in June 2007, and it was predominantly @DellOutlet that drove those sales and established a model for use by other Dell departments and regions. Although a lot has been written in blogs about this case study, much of it has been opinion pieces and has rarely, if ever, included the perspective of the founders of @DellOutlet. The purpose of this panel is to highlight both the history of this Twitter success story from the perspective of the individuals who came up with the approach and helped grow it as well as sharing lessons learned that can be applied at other organizations, large and small. Ample time will be allotted for questions and dialogue with (and hopefully amongst) attendees of this session.
Social Networking Dell, twitter

 

OMG, My Customer’s Pissed and Uses Twitter

Rob LaGesse, www.rackspace.com
Too many customers are sitting listening to hold music waiting for their problem to get resolved. In... READ MORE Too many customers are sitting listening to hold music waiting for their problem to get resolved. Instead of stewing privately they are now airing their grievances publicly. To anyone and everyone that will listen. The BP oil spill and Toyota recalls have showed us how people are using social media tools to give pissed off customers a new voice – and it’s a megaphone. Knowing your customer and understanding how to address everything from a crisis to the everyday question quickly and effectively is critical. Learn about some of the biggest flubs from 2010, how the ball was dropped and what could have been done differently. Don’t make the same mistakes they did. Learn how not to mess up.
Social Networking customer service

 

Follow Me - Using Twitter to Save Lives

DJ Edgerton, www.pixelsandpills.com
Could you save a life in 140 characters? That was the challenge put to the development team at Zemog... READ MORE Could you save a life in 140 characters? That was the challenge put to the development team at Zemoga, a leading interactive agency. Using the Twitter API they created Follow Me, a Twitter app that connects patients, doctors and caregivers. While many pharma and healthcare companies have grappled with how best to use social media, firms like Zemoga have taken it to the next level by focusing on the patient first. Follow Me lets disease state sufferers update physicians, family members and other caregivers on their health states as easily as tweeting about Justin Bieber or last night's baseball game. An easy to use interface let's them select an emotional or physical state and it's sent out to a private Twitter network made up of followers that have been authorized by the patient. Doctors can view all of their patients statuses through a customized dashboard and follow up with the ones who've expressed a negative emotional or physical state. They can ask questions about physical conditions, compliance with drug prescriptions, and other highly relevant and personal subjects. Family members and caregivers can also check in, monitoring conditions and sending reminders to patients about diet, compliance or other healthcare related matters. While a Follow Me demo will form the heart of the presentation, we want to encourage a discussion about how pharma/healthcare can move beyond the current "mass market" approach to patient communication and engage individuals using social media.
Health Health , social media, twitter

 

Crowdsourcing Academe: A Twittered Panel

Virignia Kuhn, Institute for Multimedia Liteary, University of Southern California
Social media and newer Information and Communication Technologies have begun to shape the slow-movin... READ MORE Social media and newer Information and Communication Technologies have begun to shape the slow-moving culture of higher education in vital ways. In seven days scholars from across the globe crowdsourced a 'book' submitting work via Twitter and blog posts. The project, titled Hacking the Academy, was begun Tom Scheinfeldt and Dan Cohen as a project of the Center for History and New Media, George Mason University. Although this project is not unprecedented--indeed in 2003 academics at the Computers and Writing Conference at Purdue assembled a digital book in an afternoon--but it is a remarkable both for its reach and its use of Web 2.0 tools designed for social networking as authors submitted from disparate geographic locales. Such projects beg pressing questions about the viability of the way that universities conduct the business of education and knowledge production in the 21st century. This panel will examine the ways in which digital technologies challenge disciplinary, professional and pedagogical boundaries. We have already crowdsourced participation in this panel by tweeting a call for interest through the Hacking the Academy hashtag and will include a simultaneous vibrant Twitter discussion which our remote international colleagues will facilitate.
Education

 

Exploring the Twitter APIs

Matt Harris, Twitter
This panel will cover the recently released and popular features of the Twitter API and explore crea... READ MORE This panel will cover the recently released and popular features of the Twitter API and explore creative ways they have been used. We'll discuss the developments over the past year and what you can expect from the API team in the future. We'll also be sharing some stories about how some of these new features came to be and reveal some of the challenges we had to overcome to release them. The panel will respond to a selection of questions received before SXSW and open up for audience questions as well.
Web Apps / Widgets API, twitter, twitterapi

 

Geppetto's Army: Creating International Incidents with Twitter Bots

Greg Marra, Google
Twitter has proven to be an invaluable tool for communication during intense periods of political un... READ MORE Twitter has proven to be an invaluable tool for communication during intense periods of political unrest and social suppression. When thousands of people tweet about oppressive regimes and violence against protesters, the outside world gets a chance to understand events on the ground. But what if none of those thousands of people were real, and the events never happened? Previous research has shown that Twitter bots can build up a following, garnering hundreds of emotionally invested followers who are fooled into believing the bots are real. A single puppetmaster could create hundreds of Twitter bots, letting them live perfectly normal and believable lives for months while they build up followers. Then one day, a careful crafted false story unfolds on the stage of social media, played out by a single director with hundreds of actors. Incidents like Balloon Boy demonstrate that powerful stories can become widespread before there is time for fact checking. Before anyone realizes all the TwitPics of the massacre are faked, the fake event will have made international headlines. This presentation will discuss the technical feasibility of such an attack on the global media infrastructure and discuss the implications of a news system that trusts "recent" over "reputable".
Journalism journalism, misinformation, twitter

 

Dining Out in a Twitter Generation

Darcy Cobb, www.urbanspoon.com
New mobile devices, local apps, social media, rich media (from YouTube to Flickr) have transformed t... READ MORE New mobile devices, local apps, social media, rich media (from YouTube to Flickr) have transformed the way that consumers communicate with and about their favorite local businesses, and also the way that businesses reach out to audiences and manage their reputation. This panel will examine how local/mobile/social technologies and consumer behavior are changing the way we do business, what businesses need to do to become more plugged in, and which companies are driving innovation in the space.
Online Relationships Geo-tagging, Local mobile, online reputation

 

Developer Communities: Scaling Twitter-Like Ecosystems

Jonathan Markwell, Inuda
Over 75% of Twitter's traffic is to its API, from the ecosystem of applications that are built by th... READ MORE Over 75% of Twitter's traffic is to its API, from the ecosystem of applications that are built by third party developers. With other services headed in a similar direction, it's time to explore the challenges that come from scaling the communities of developers that form around APIs.
Community / Online Community community, developers, platforms

 

How Twitter Parties Can Help Your Biz

Crissy Herron, Indie Biz Chicks
Everyone knows that Twitter is a hot topic. There are lots of "gurus" and "experts" with opinions on... READ MORE Everyone knows that Twitter is a hot topic. There are lots of "gurus" and "experts" with opinions on using Twitter for business, but one thing these people often fail to mention are Twitter Parties! I host a weekly Twitter Party, #indiebizchat, and have also been a panelist on #GNO small business sessions. I know first hand that Twitter Parties are a great way to reach a wide audience, gain a large number of followers in a short amount of time, and of course, market your business. This presentation will teach people how to create Twitter Parties for free, how to find topics that will attract their target audience, how to find guests and panelists that can provide great info on the topic, how to use these parties to promote a business, as well as how to earn additional income through the parties.
Branding / Marketing / Publicity social media, twitter, Twitter Party

 

Facebook, Twitter & Beyond: What's a Parent to do?

Keri Pearlson, kp partners
This interactive session is a discussion hosted by a mom and her 14 year old daughter about using so... READ MORE This interactive session is a discussion hosted by a mom and her 14 year old daughter about using social networks. Mom works on social networks as part of her job. Her daughter played on NeoPets when she was 7. At 12 she asked for a 'Facebook'. As a young teen, she attacked Twitter. MySpace isn't of interest. She attended SXSWi sessions last year to learn more. Her parents set boundaries for each tool, and monitor her activities. She's always finding new apps, and trying them out. She likes to be on social networks while watching TV and would be on the computer all the time if not for the boundaries. Fights occur every time a boundary is pushed. What's a parent to do?
Social Networking Facebook, parenting, Social Networking

 

Twitter Annotations and the Real-Time Semantic Web

Joshua Shinavier, Franz Inc.
There's more to the real-time Web than snippets of text. Real-time services such as Twitter and Face... READ MORE There's more to the real-time Web than snippets of text. Real-time services such as Twitter and Facebook have, additionally, begun to provide rich, structured metadata for use by applications: data about places, events, web pages, and, with Twitter Annotations, anything else that can be described in JSON or XML. This data opens the door to mashups with the large bodies of linked data already deployed on the Web, enabling new and smarter applications. Instead of a stream of tweets tagged with #sxsw, for example, how about a stream of tweets by anyone attending SXSW, about films by young French directors or presentations by anyone the user has co-authored an article with. In such scenarios, the Semantic Web offers a shared information space in which applications can simultaneously interact with data from disparate datasets and real-time services, cutting down on case-by-case application logic and manual integration of data sources. This session will explore the intersection of Twitter Annotations with the Semantic Web, including 1) interlinking Annotations resources and vocabularies with the Web of Data 2) using graph databases for geospatial and temporal search on the Semantic Stream 3) Annotations and the Internet of Things 4) social network anaysis enabled by Annotations and linked data 5) tools and techniques for end-user application development
New Technology / Next Generation realtime, SemanticWeb, twitter

 

The Future of Local: Foursquare, Twitter and Yelp

Eric Singley, Yelp
Local search as we once knew it has been redefined. Today consumers are increasingly relying on loca... READ MORE Local search as we once knew it has been redefined. Today consumers are increasingly relying on location based mobile apps to discover what's around them. What does this shift in user behavior look like and how are small business owners leveraging these channels to attract new customers. The land grab for mindshare and a piece of the estimated $130+ billion local ad market* has been fast and furious. Product gurus from Foursquare, Twitter and Yelp sound off on what type of engagement they are seeing from both consumers and small businesses. (*BIA/Kelsey’s Local Media Annual Forecast, Feb 2010)
Geolocation local, Mobile Consumers, small business

 

Twittering in Jungles: Social Tools and Developing Economies

Annemarie Dooling, Independant
Travel has made a big name for itself on the Internet. Digital nomads use social networking to find... READ MORE Travel has made a big name for itself on the Internet. Digital nomads use social networking to find out complete news on new destinations, lodging and friends across the globe, and to contact service providers for problems, tips, and deals. Twitter, Facebook, Foursquare, and others, are making it easy for travelers to connect, find their passions and means, and head out into the open road. Philanthropy, not to be outdone, has made its mark, too. Twestival, Tweetsgiving, and the numerous crowd sourcing charity ideas that circle the web now make it easier than ever for you to give and make your mark on this world. It was only a matter of time before these two amazing social networking power genre’s got together: there’s a whole great big world out there that we are apart of. If you don’t stand up and change it, who will? Whether you’re a digital nomad keeping the States up to date on worldly situations via Facebook, or a fundraiser who’s crowd sourcing your mission to build schools in Haiti, you’re probably knee-deep in new social tools and wondering how you can best utilize them for your needs.
Social Issues crowdsource, Non-profit, travel

 

Twitter / Facebook – Your Customer Re-Activation Program

Greg Bright, Greg Bright
Want new customers? – Get SEO. Want to reactivate and engage existing customers? – Get Twitter a... READ MORE Want new customers? – Get SEO. Want to reactivate and engage existing customers? – Get Twitter and Facebook. Unless you are Zappos, you are wasting your time trying to gain new customers from Twitter or Facebook. Selling to existing customers is many times easier than fighting to get new ones. In fact, it’s up to 60 times easier. The pot of gold is right under your nose! Hear two veteran internet marketing professionals present case studies from restaurateurs in Austin and Fort Worth who are using social media to shine a spotlight on their businesses - while giving the owners one big ass megaphone.
Branding / Marketing / Publicity Internet marketing, search engine optimization, social media marketing

Food Goes Social! Marketing Kogi, Fatburger & Calbi

Mike Prasad, {M} Consultancy
The last 2 years have seen an explosion of food brands attempting to market via social strategies an... READ MORE The last 2 years have seen an explosion of food brands attempting to market via social strategies and technology. Some get it, and some don't. Learn the strategies behind three of the most successful and groundbreaking campaigns, with behind-the-scenes insight on how social marketing and branding was seeded, leveraged and grown, presented by the one person involved in all of them. Starting with a look at how Kogi BBQ used Twitter and spurred a worldwide mobile food trend, continuing with Fatburgers first use of Foursquare's location-based offer feature, then finally with Calbi BBQ’s issues of turning a “me too” brand to a distinctive offering, this presentation will look at each unique brands cases, issues, innovations and solutions that drove their engaging campaigns. Also included will be details on the Baja Fresh vs Kogi BBQ Twitter fight, and how Kogi BBQ won.
Branding / Marketing / Publicity food, Social Marketing & PR, twitter

The Anatomy of 140 Characters: Short Form Shakespeares

Victor Pineiro, Big Spaceship
Four years into Twitter and six into Facebook, short-form status updates are now many people's and b... READ MORE Four years into Twitter and six into Facebook, short-form status updates are now many people's and brands' primary medium for communication with their audience. If this is our new language, surely we have a few Shakespeares by now. Is there a formula for a perfect tweet? And is it art or science? We'll explore how far we've come, and what the hindrances of short-form dispatch-style communications are.
Social Networking Facebook, tweets, twitter

The Tweets That Time (And You) Forgot

Mick Darling, Tomorrowish LLC
The conversations on Twitter and other social media add value to the common discourse, but even as t... READ MORE The conversations on Twitter and other social media add value to the common discourse, but even as the conversations happen we miss massive pieces, and afterward they become very difficult to find. The reliance on #hashtags and lack of intelligent searching and filters on most twitter clients complicates this conversation gap resulting in a balkanization of the Twitter-sphere. At the last #140Conf in NY during the course of one hour over 75% of the tweets on topic about the conference would not have shown up in a search for "#140conf" which is the main way for outsiders to get in on the conversation. My company is collecting comprehensive conversations from events like the #140conf events in LA and Boston, major sporting events, television premieres and political events like the Presidential State of the Union Address. We will be collecting as much of the complete conversation from these events as we can using smart searching techniques, special filtering techniques, and good old fashioned human processing. Over the next year we will be harvesting the tweets from these events and will demonstrate how content producers and audiences can recapture lost conversations. At SXSWi 2011 we will compare what parts of these conversations are most talked about and demonstrate what the audience has been missing, providing insights and techniques to bring more people into the public conversations.
Community / Online Community analysis, conversion, twitter

Subscribers, Fans & Followers: The Audience Is Always Right

Jeffrey Rohrs, ExactTarget | CoTweet
Email. Facebook. Twitter. While they get lumped together as "social media," they are--for all intent... READ MORE Email. Facebook. Twitter. While they get lumped together as "social media," they are--for all intent and purposes--today's direct marketing trinity, a trio of online channels that connect billions of people around the world seamlessly. But how do consumers view and utilize each of these channels? Do their expectations differ when they're a brand subscriber versus a fan versus a follower? Should these consumer perceptions matter to marketers today? In 2010, we sought the answers to these questions and more by surveying over 1,500 consumers about their use of email, Facebook and Twitter. After publishing the results in a series of research papers (http://www.exacttarget.com/sff), we realized there was even more to the story and we set about literally writing the book on subscribers, fans and followers. What did we learn along the way? Join us for this interactive session and we'll share our favorite "Ah-ha moments" from the research and book. We'll also tell you what consumers love to love AND love to hate about your marketing via email, Facebook & Twitter. At the end of the session, you'll emerge with a wealth of actionable insights that can be put to immediate use with your own subscribers, fans and followers.
Social Networking email, Facebook, twitter

Caring For Your Online Introvert

Joanne McNeil, The Tomorrow Museum
If you are a geek, you are probably introverted. But you might not seem introverted online. In the c... READ MORE If you are a geek, you are probably introverted. But you might not seem introverted online. In the comfort of your own home, you can have endless conversations on message boards and mailing lists, have several instant message chats simultaneously, and thrive on these controlled social interactions. This also works in reverse. An overwhelmingly extroverted person could be too busy going to parties or talking on the phone to keep up with Facebook, appearing introverted when it comes to social media. Some of us are offline and online introverts. We don't like tagging people on Facebook. We don't @ reply very much on Twitter. Communicating through social media feels like small talk to the average online introvert. Social media can feel as draining as a cocktail party. Introverts sometimes appear standoffish to extroverts. Online introverts are similarly misunderstood by online extroverts. This panel will discuss the conflicts that occur between online extroverts and online introverts. We will also discuss "netiquette," as it relates to different personality types.
Social Issues Facebook, introverts, twitter

Putting the "MED" in Social Media

Julian Bond, Detroit Medical Center
As the use of social media sites such as Facebook, YouTube, and Twitter has become increasingly "sec... READ MORE As the use of social media sites such as Facebook, YouTube, and Twitter has become increasingly "second-nature" to many users, the way that patients, doctors and even hospital/health systems communicate with each other has changed dramatically. Instead of just the usual face-to-face doctor's office chats and traditional hospital marketing methods, social media has opened the doors to new ways of communication in the health community. So with more and more people using this new technology, a good number of health/hospital systems have caught on to it and as a result have started to put the "MED" in the social media movement. At SXSWi during the SXSW Health track, come check out our panel to hear some of the people from a number of major health and hospital systems as they discuss how they have used the power of social media to reach their core audiences in various unique ways.
Health Health , social media, twitter

Tweets from September 11

Charles Mangin, Option8, LLC
2011 will mark the 10th anniversary of the events of September 11, 2001. Since that day, the world h... READ MORE 2011 will mark the 10th anniversary of the events of September 11, 2001. Since that day, the world has changed in significant ways socially, politically and technologically. Consider recent natural and man-made disasters - earthquakes in Haiti and Chile, the BP oil spill in the Gulf of Mexico, Iceland's volcanic ash cloud - as well as politically divisive events - elections in Iran, US health care legislation. Facts, opinions and speculation for each new event spread faster than the last, through online social networks. More and more people are getting news of current events from sources like Twitter, and even network and cable news outlets are sourcing material from tweets and Facebook status updates. This panel will explore the emerging and historic role of social networks in disseminating news and information during disasters and other significant national and international events. It will also attempt to assess how differently the events of 9/11 would have been reported if Twitter and Facebook had been introduced to the world ten years earlier. With smartphones and handheld video cameras in the hands of thousands of people on the scene, would conspiracy theories and unanswered questions still swirl around Ground Zero? Would the events have changed at all, or their aftermath be different? In the context of these and other questions, we will speculate on how future disasters will be reported.
Social Issues 9/11, social web, twitter

 

You Should Be an Internet Personality.

Darrin Robertson, Orange Coast College
It has never been easier to be heard by so many people as it is in today's socially networked world.... READ MORE It has never been easier to be heard by so many people as it is in today's socially networked world. But what does that mean for us? What incentive is there for us to create anything online at all? Is our individual online presence and personality good for anything beyond simply getting attention? This panel will discuss the impact of tools such as twitter and tumblr on our ability to see and be seen, and why we should or should not be devoting time and energy to the pursuit of internet adoration.
Social Networking podcasting, social media, twitter

Social Media FAIL: Lessons From the Dark Side

Mark Williams, LiveWorld
Have you ever seen a social media FAIL in progress and wondered why the brand involved couldn't see ... READ MORE Have you ever seen a social media FAIL in progress and wondered why the brand involved couldn't see the mistakes they were making that made the situation worse? Doing everything 'right' in social media planning does not necessarily guarantee success, but doing the wrong thing will definitely ensure failure. This workshop takes a look at recent social media FAIL case studies to help intermediate to advanced social media practitioners acquire skills and strategies to manage their communities and social media campaigns better. What do you DO when you realize that your ongoing efforts are not achieving the results you were looking for or worse... you find yourself in the middle of a crisis or a social media FAIL storm that is brewing? This workshop looks at a few notable social media FAIL examples and then adds a comparison/contrast of brands who have successfully navigated treacherous waters and concludes with best practices to help extract your company from a bad social media experience. Bring your real-world problems--we'll spend at least 1/3rd of the time workshopping attendee issues.
Branding / Marketing / Publicity community, Facebook, twitter

 

Corporate Quandary: Who Should Own Social Media?

Chris Harris, Canwest Broadcasting
Marketing department. Publicity. Consumer relations. Digital team. A senior executive. Social media ... READ MORE Marketing department. Publicity. Consumer relations. Digital team. A senior executive. Social media guru-for-hire. The intern. All potential answers to a crucial business question - who should own a company’s social media strategy? The question has been with us for years but the answers remain diverse and debated. Through examination & discussion of successful case studies, this session explores how to maximize a brand’s social media efforts through organization, collaboration and authenticity.
Social Networking Corporate Social Media, social media management, twitter

Missing the Point: The Long v. Short-Form Debate

Thessaly La Force, The Paris Review
It's time to move on. Let's retire the debate about whether or not short-form writing on the web wil... READ MORE It's time to move on. Let's retire the debate about whether or not short-form writing on the web will replace long-form writing. In the same way that it's generally understood that bloggers will not replace journalists, Twitter will not take over The New Yorker. Tumblr will not eliminate the novel. But if we concede this point, then what are the ways in which these two forms will co-exist? Is it a peaceful but distant pairing? Is it symbiotic? Is it contentious? What does it mean to have community?
Journalism journalism, media, twitter

The Harassment Predicament: Minimizing Abuse, Maximizing Free Speech

Del Harvey, Twitter
Online services tread a narrow line between enabling free speech and preventing abuse of members. Of... READ MORE Online services tread a narrow line between enabling free speech and preventing abuse of members. Offline, harassment is often determined contextually; unfortunately, website owners and operators often lack the time, insight, and ability to determine the context surrounding a given behavior. Additionally, the speech itself may not be directly abusive; thus, identifying other vectors for abuse is becoming increasingly important. As a result, Del Harvey, the Director of Twitter's Trust and Safety department, has spent a significant amount of the past two years working to develop objective litmus tests for evaluating potentially abusive behavior in the absence of context. This presentation will draw upon the work done at Twitter as well as Del's previous background working with online safety advocates to provide practical and doable policies and suggestions for sites to utilize with a minimum of engineering investment and personnel needs.
Social Issues free speech, internet safety, twitter

 

Tiny Strategies: Social Media in 60 Minutes or Less

Annie Lynsen, Small Act
In this quick-hit, practical-tips-focused panel, nonprofit social media experts will share their str... READ MORE In this quick-hit, practical-tips-focused panel, nonprofit social media experts will share their strategies for maximizing their social media impact with very little time to devote to it. We'll go round-robin style to find out how you should spend your time, whether you have 10 minutes, 30 minutes, or 60 minutes a day to devote to social media.
Social Networking Facebook, nonprofit, twitter

 

 

Tweet and Check-in Your Way to Love

Laurie Davis, eFlirt Expert
You notice her tweet, check-in or status update and feel a tingle through your iPad. Could it be ins... READ MORE You notice her tweet, check-in or status update and feel a tingle through your iPad. Could it be instant virtual attraction? Though you’re in-touch with your digital aura, how can you translate that into finding love? We’ll teach you how to flirt in real-time and transition your avatars seamlessly offline. From the first tweet to the last check-in, this session will teach you how to best position your love life in a 2.0 world.
Online Relationships dating, Real-Time, twitter

Own Social Media; They Do

Jay Dolan, The Anti-Social Media
All of the major social networks are controlled by private companies. You and your business are put... READ MORE All of the major social networks are controlled by private companies. You and your business are putting your social strategy in the hands of people you've likely never met. You pray they don't change the terms of service yet again. You hope that another fail whale doesn't surface just as you start trying to launch your next campaign. All the while, they glean information you put out there for their own money-making purposes The time is now to start telling our stories in a way that isn't controlled by a handful of corporations. The problem of the closed social network goes beyond just making one based on values of open-source and privacy such as Diaspora. It involves deeper questions of the value of our real identity online, and whether the convenience and entertainment of social networks is worth the sacrifice. It's time to start realizing how big the problem is and why the time for an open solution is now.
Social Networking Facebook, twitter

 

Automated Content in Social Media the Right Way

Tatyana Kanzaveli, Social CRM World
This will be a controversial topic, especially for so proclaimed social media experts... We will ove... READ MORE This will be a controversial topic, especially for so proclaimed social media experts... We will overview ways to extract great content and share it with your friends and followers on social media channels in automated ways: auto-tweets, auto blog posts. I will give concrete examples on how this concept works. Tested for a long time on a number of twitter accounts, facebook pages, etc.. We will look at content aggregation tools and their use in content management space.
Content Management content creation, content curation, twitter

 

Going Social? Start with Your Own Web Property

Jason Jaynes, Demand Media
Web sites are dead! Facebook and Twitter should be your focus! At least, that’s what some pundits ... READ MORE Web sites are dead! Facebook and Twitter should be your focus! At least, that’s what some pundits would have you believe. But in reality there’s no place better than your own Web site for generating brand loyalty, giving your customers a place to energize and support each other, and gaining insights into your customers and your market. You ignore your own Web site at your peril, especially now that it’s so easy to connect your property – on your terms – to the Web’s giant social destinations. How do you properly integrate with social network sites such as Facebook, Twitter, LinkedIn? What types of social applications should you consider incorporating directly into your site? What types of traffic increases and time-on-site can be expected by incorporating these techniques? How do you accurately measure the business value success of your social investments? What types of marketing benefits can be leveraged by having a community on your site? All these questions and more will be discussed, with illustrations from real-world brand and publisher deployments.
Social Networking Facebook, owned media, twitter

 

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          User Forum | Re: Best CRM to integrate with ShopSite?        
Julia,
Did you ever get an answer for the live chats sessions, we would like to start to look into this for our site as well

thanks

Statistics : Posted by lneibauer • on Tue Jul 25, 2017 1:47 pm • Replies 1 • Views 335

          Ð¡ÐµÐ¼Ð¸Ð½Ð°Ñ€Ñ‹ и конференции | Лучшие ближайшие курсы по интернет-магазинам        
Как можно достичь существенных изменений и увеличить прибыль интернет-магазина за 1-2 месяца?

Как создать не провальный а прибыльный магазин? Легко!

Если обучиться у очень опытных людей.


Я на днях сделала подборку самых лучших свежих курсов по интернет-магазинам.


Посмотреть можно здесь - http://seoandme.ru/chto-neobxodimo-tem-u-kogo-est-ili-planiruetsya-internet-magazin.html

Я хорошо знаю рынок и те, кого рекомендую ниже, это узкая выборка — все проверенные преподаватели и центры обучающие, с большим практическим опытом.

Все это онлайн-курсы, доступные из любой точки мира. Все это курсы серьезные, поэтому с полной гарантией.


[SIZE="4"]1. «Школа директоров интернет-магазинов»[/SIZE]

Изображение


Лучший, на мой взгляд. Новый проект-бомба от Петра Пономарева. Человека с огромным опытом в этой сфере.
Онлайн
С 21 мая 2015 г.
Длительность — 4 месяца

Стоимость пока ну просто смешная.

Это MUST HAVE для любого, у кого есть интернет-магазин.


Срочно записываться пока еще доп. скидки по предзаписи.

Курс будет проходить онлайн, примерно по 2 занятия в неделю по вечерам.
К курсу будут прилагаться домашние задания и материалы.
В финале будет возможность «порулить» реальным интернет-магазином и получить реальные результаты.


Для взрослых тарифов предусмотрены 2 живые встречи в Москве

У этого тренинга я выложу тут его программу. У остальных смотрите при переходе по ссылке.


Предварительная программа тренинга:

Генеральный директор понимает свои полномочия и ответственность
Кто такой генеральный директор
Что такое хороший генеральный директор
Типы генеральных директоров. Какой директор Вы?
Основные обязанности генерального директора
Полномочия генерального директора: что может и что не может делать генеральный директор
Директор и собственник. Модели взаимоотношений и правила игры.
Идеальный директор с точки зрения собственника

Ключевые навыки генерального директора
Что такое ответственность. Уровни ответственности
Делегирование, постановка задач, мотивация и контроль
Найм и уволнение персонала
Создание, и управление бизнес процессами
Лидерские навыки.
Навыки делегирования
Эффективное управление временем
Модели принятия решений
Эффективное принятие решений в условиях ограниченных ресурсов

Генеральный директор умеет управлять персоналом
Что такое делегирование. Виды и типы делегирования
Пошаговый алгоритм делегирования задачи и процесса
Главные ловушки делегирования
Почему делегирование не работает.
Эффективное и неэффективное делегирование.
Типовые задачи для интернет-магазина
Обучение и скриптирование.
Современные системы мотивации
Методы контроля качества выполнения задач и процессов сотрудников.
Как снизить время на контроль?
Делегирование сложных задач.

Генеральный директор умеет нанимать хороших сотрудников
Как нанимать персонал. 3-х ступенчатая модель найма.
Как нанимать сотрудников, когда нет бюджета?
Обучение и скриптирование.
Как создавать очередь из кандидатов.
HR образ компании.
Кадровый конвейр
Методики проведения собесдований
Тестовые задания
Разные подходы к найму разных типов сотрудников
Структура вакансии. Методы привлечения кандидатов

Генеральный директор умеет привлекать эффективных подрядчиков
Критерии оценки качества работы порядчика
Методики формирования задач
Как устраивать конкурсы
3-х ступенчатая система отбора фрилансеров
Методы удаленного контроля
Мотивация подрядчиков
Техники поиска исполнителей
SEO, контекстная реклама, разработка — особенности
Внедрение KPI для исполнителей, даже если они против
Как четко знать когда нужно нанимать человека на работу, а когда искать аутсорс
Как контролировать аутсорсинговые ресурсы, если мы для них не являемся важными заказчиками.
Скоростная система оценки качества
Создание очереди

Генеральный директор знает что такое организационная структура компании
и умеет ее создавать и оптимизировать
Что такое эффективная структура компании
Структура компании: как спроектировать и как внедрить.
Схема движения ресурсов в компании.
Схема бизнес-процессов и их взаимосвязи

Генеральный директор понимает что такое ключевые бизнес процессы, умеет их описывать и оптимизировать
Основные процессы интернет-магазина
Процессная карта.
Понятие ключевых и вспомогательных процессов.
Анатомия любого процесса
Как создавать процессы из хаоса
Пошаговый алгоритм быстрого описания процесса

Генеральный директор умеет планировать и внедрять планирование для сотрудников
Что такое эффективное планирование.
Как планировать и как организовать сбор информации?
Виды и типы планирования
Ключевые показатели. Методики планирования
Результативное реагирование. Типовые ошибки планирования и как их избежать

Генеральный директор умеет работать с ассортиментом, его формировать,
находить, общаться и договариваться с поставщиками

Как эффективно работать с ассортиментом.
Методики составления эффективного ассортимента
Основные требования к типам товаров
Как искать новых поставщиков. Правила взаимодействия

Генеральный директор умеет умеет понимать клиентов и формировать уникальное торговое предложение
Цена позиционирования на современном рынке.
Как конкретно позиционирование увеличивает Вашу прибыль.
Нишевые подходы в масс-маркете
Компоненты комплексного подхода в позиционировании.
Что такое ниша на самом деле. Тщательная проработка и инвентаризация существующей ниши.
Работающие технологии повышения прибыли за счет сужения ниши
Типы, виды и сегменты аудитории в Вашем бизнесе.
Типовые шаблоны поведения разных типов аудитории и как их использовать
Как узнать что на самом деле нужно Вашей аудитории?

Генеральный директор понимает механизмы лояльности клиентов и умеет ими управлять
Настоящие причины лояльности
Факторы, которые увеличивают повторные продажи
12 правил лояльности,
Новые модели обратной связи в условиях быстрой экономики
Управление и измерение лояльности
Рациональная и нерациональная лояльность
Лояльность через выгоды и через контент

Генеральный директор умеет привлекать трафик и умеет это организовывать
Лидогенерация. Воронка продаж. 7 видов точек контакта.
Автоматические генераторы продаж.
Трафик. Способы оценки качества трафика.
Двух и трех-шаговая модель продаж.
Виды источников трафика.
Модель оценки качества источника трафика
Эффективные техники использование бесплатных предложений.
Эффективные стратегии в контекстной рекламе.
Landing page: как радикальный способ повышения конверсии.
Виды и типы Landing Page для интернет-магазинов.
Что такое двушаговые продажи и как их использовать для интернет-магазина
Взаимосвязь двушаговых продаж и маркетинга баз данных (CRM + email маркетинг)
Инфопродукт – как простое решение для двушаговых продаж: виды и способы создания инфопродуктов.
Быстрые способы создания инфопродуктов.
Трансляция преимуществ инфопродуктов на сайт

Генеральный директор разбирается и понимает как работают современные методы привлечения клиентов
Основные источники трафика: контекстная реклама, социальные сети, SEO
Увеличение эффективности контекстной рекламы
Основные ошибки при использовании контекстной рекламы
Автоматизация, делегирование и контроль исполнителей по контекстной рекламе
SEO сегодня
Основные ошибки SEO
Существующие стратегии и подходы
Оптимальная модель продвижения для интернет-магазина SEO своими силами: за и против
Продвижение интернет-магазина в социальных сетях основные ошибки и эффективные стратегии
Как вместо лайков получать продажи.
Контентное продвижение, модели акций и конкурсов в социальных сетях.
Как отбирать исполнителей, оценивать и мотивировать?


и еще примерно столько же пунктов

вся программа не влезла )

Больше подробностей по этому и остальным тренингам тут - http://seoandme.ru/chto-neobxodimo-tem-u-kogo-est-ili-planiruetsya-internet-magazin.html

Статистика : Добавлено stsh • 17 апр 2015, 17:30 • Ответы 0 • Просмотры 2997

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          Faye Business Systems Group Named an Elite Partner by SugarCRM        

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Read the full story at http://www.prweb.com/releases/2014/11/prweb12315840.htm


          Faye Business Systems Group Releases Version 2 of Sugar Box Integration        

SugarCRM Platinum Partner, Faye Business Systems Group, Releases Highly Anticipated Sugar Box IntegrationVersion 2

(PRWeb October 30, 2014)

Read the full story at http://www.prweb.com/releases/2014/10/prweb12289506.htm


          #02: Michael Trow- More Sales, CRM Basics & Dealing with the Devil        

Subscribe to this podcast! More revenue is good. Let’s face it, when there is a constant flow of greenbacks into our bank account colors seem more vibrant, our possibilities grow and a gigantic breath of life is blown into our mission. We can scale our business and reach more people. Without sales our dreams die. […]

The post #02: Michael Trow- More Sales, CRM Basics & Dealing with the Devil appeared first on David Jehlen.


          Tradycyjne call center odchodzi do lamusa. Branża contact center stawia na wielokanałowość        
– Klienci oczekują, że to dział obsługi klienta do nich oddzwoni. Za tym stoją oczywiście technologie, które pozwalają na identyfikację i na oddzwonienie, odpowiednie kolejkowanie połączeń, żeby skontaktować się z klientem, rozpoznać go w systemie CRM banku czy innego dostawcy – przekonuje dyrektor sprzedaży w UniCall.
          Amber CRM интегрирована с телефонией UIS        
Интеграция ориентирована на компании, в которых телефония является одним из каналов продаж
          Customer Data Meets AI        
A new day is dawning for the customer experience, driven by the application of artificial intelligence, machine learning, and automated technologies to CRM data. The potential exists to transform the customer’s experience by providing service in a more predictive and intuitive way than ever before.
          Gartner MQ for CRM Lead Management        
This report evaluates the top 17 CRM lead management providers to help IT leaders find the right choice for their company, in collaboration with marketing, sales and digital commerce leaders. Discover why Marketo was named an ...
          Piattaforme di customer experience management: strategie e obiettivi        

Piattaforme di customer experience management rapppresentano un fattore critico di successo rilevante su cui puntare. Come evidenziato da Econocom è sempre più importante passare da un CRM a un Customer Experience Management, che sia contemporaneamente analogico e digitale per realizzare una Customer Relationship Strategy vincente Negli ultimi anni il rapporto tra brand e utenti è […]

L'articolo Piattaforme di customer experience management: strategie e obiettivi sembra essere il primo su B2corporate.


          Mktg - Seeking more bang for the buck        
Purvita Chatterjee
Recently Jaideep Bhattacharya, Chief Marketing Officer, UTI AMC decided to use the services of the 5,000-odd dabbawalas in Mumbai to sell his new Wealth Builder Fund. The slowdown in his industry has led to ad budgets getting slashed. Using this below-the-line (BTL) activity was thought to be a surefire way to touch potential customers rather than invest in fragmented mass media to do the same. Using the dabbawalas as ‘relationship managers’, Bhattacharya believes, will serve as a direct marketing tool for the launch of the new mutual fund.
“The dabbawalas would be wearing our branded T-shirts and are being trained in how to hand the mutual fund forms to the officegoer to whom he delivers the dabba. We realised in this case that the direct hits through a newspaper ad would be much lower compared to the potential users who would be directly approached through the dabbawalas. There would be a bigger bang for the buck spent through direct marketing,” says Bhattacharya. Using the 5,000-odd dabbawalas serving Mumbai’s officegoers was seen as a less expensive and viable marketing tool.
In spite of being an unorganised segment BTL as an industry is possibly growing faster than ATL (above the line) today and ad agency heads concede this fact. As Subhash Kamath, Managing Partner, BBH, observes: “In spite of being unorganised BTL has been growing faster than ATL. This year it has grown at 25 per cent while ATL has grown between 12 and 15 per cent over last year. For clients mass media has not been the only expenditure. This whole space of activation under BTL ranging from events to promotions has grown much faster.”
In fact, both independent and affiliated BTL agencies belonging to bigger advertising networks have experienced a sudden spurt in their business. “From the conversations that we are having with some prospects, yes, we see quite a few requests for proposals for BTL marketing programmes, to address some of the marketing challenges that brands and clients are facing. There is a caution that clients are demonstrating when committing ATL budgets. But as there is an ongoing need to fuel demand or retain customers, these brands are looking at achieving these goals through focused, phased and targeted measurable BTL activities. It is thus not that the ATL budgets have shifted to BTL, it is more that expenditure on BTL compared to a few months ago in absolute quantum is perhaps increasing, says Rajesh Ghatge, Executive Director & COO, 141 Sercon (a BTL agency for Bates) .
In the case of Arc Worldwide, a marketing services agency affiliated to Leo Burnett, too there has been spurt in business of late. According to C.V. S. Sharma, Senior Vice-President and Director, Arc Worldwide, “There has been a 30 per cent growth compared to last year in the business of the agency. There is definitely a spurt in BTL activity. Most companies, especially in consumer durables using mass media, have increased their spends on areas such as trade marketing channels. The marketing mix is now favouring BTL activities and there is measurability in the ROI in such cases.”
To give some broad trends across industries using BTL, cosmetics and durables brands are doing more of in-shop promotion and activation to induce trials while telecom service providers, education segment, banks, insurance and automobiles are carrying out location-based or segment-based targeted online and offline campaigns. Industries such as automobiles are doing significant CRM (customer relationship management) and loyalty activity to cross sell, up-sell and retain their existing customers to reduce churn and increase per customer realisation while FMCG, durables and IT (consumer products) are investing in and consolidating their channel management and incentive programmes to win in the last mile. Besides, in the case of IT products — telecom and auto companies - investing in comprehensive digital marketing programmes has become more prominent in recent times.
According to Srikant Sastri, Managing Director, Solutions Integrated (servicing the Publicis Groupe agencies), “Clients are gradually realigning their marketing mix to embrace a more integrated strategy which allows them to reach a fragmented audience comprehensively and also to make a greater impact with better experience and interactivity. Marketers across industries and verticals are focusing on experimental and digital media to engage customers more deeply with brands. This, in turn, is enabling them to address individual customer/channel demands and customise their interaction, thus generating specific and result-oriented response from the campaigns.”
At the same time it would be not be fair to compare the effectiveness of BTL over ATL but in times of slowdown in ad spends, the former does help. As Ghatge of 141 Sercon observes, “Both ATL and BTL have different objectives, generally speaking, in terms of relevance. ATL strategy is driven towards awareness and brand building goals, ‘counting your reach’. BTL strategy is driven towards creating relevant brand and product experiences, interaction, engagements, ‘reaching those who count’. When there is a general squeeze on the ad spends, brands may resort to more of BTL as it tends to be measurable and importantly, may give some immediate results. Also, as the programmes are targeted there is lesser wastage.”
Adds Rajesh Menon, Managing Director, Impact Marketing Services, “It would be unfair to directly compare ATL with BTL and there can never really be a trade-off between the two. ATL is a required input in order to build a brand while BTL is primarily used to give that needed push in terms of converting a desire into an actual experience and a purchase. BTL activities are measurable. ATL, unfortunately, cannot be measured.”
New technologies and services are also emerging, such as online video advertising in the BTL space. Jivox, an international company, was recently launched to provide an integrated service that allows an advertiser to create, publish and closely monitor/refine the performance of a video advertisement on the Internet. According to Diaz Nesamoney, Founder & CEO, Jivox, “The slowdown has forced companies to try out new media which cost less. Online videos ads have already been adopted by our clients such as LG, Fiat and Tata Sky who believe in achieving optimum results through such videos.”
Lesser wastage and measurability are probably the two factors which make BTL activation more popular in times of a slowdown. As Sastri of Solutions claims, “A measurable positive response will instantly yield return for the campaign. More than the cut in ad spends, marketing managers are embracing experiential and digital techniques to ensure ROMI (return on marketing investment) and a direct interaction with their customers. When you measure the direct impact of a sustained BTL marketing campaign on your business results, the cost of acquiring/retaining a customer obviously proves to be much more effective.”
The cost of reaching the customer is also not always a consideration in the case of BTL. “The reason for the shift from ATL to activation is not as much to do with lower costs as it is to do with is superior quality of contact. The sheer impact a brand is able to make with the overall lower ticket spend is superior to ATL spends which tend to be inflated,” says Atul S. Nath, Co-Founder and Managing Director of Candid Marketing.
However, for BTL it is measurability of the medium that is working for clients facing a slowdown in the business. “The prime reason for the shift to BTL is because marketers are waking up to the fact that BTL is measurable. With increasing pressures on performance on a monthly/quarterly basis, simply advertising and waiting for a brand to move from the shelf days are over. The need of the hour is a ‘here and now’ approach. And BTL activities provide that ‘here and now’, adds Rajesh Menon of Impact.
          Choosing a CRM is easier than choosing a TV…..        
or maybe it should follow just the same set of thought processes. It certainly should not be overly onerous. This blog suggests why....
          Which CRM? Wrong Question. Top 10 Critical Success Factors for CRM        
If you are asking "which CRM is best", you may be asking the wrong question. Choosing the right tool is important but in isolation, it is probably not the decision that is going to make or break your initiative. This blog gives you pointers as to the questions you should be seeking to answer before looking at choice of software.
          Using CRM to transform Timeshare and the Customers Travel Experience: The SugarCRM experience         
Using innovation and Agile to transform the Sales process and Customer Experience for a leading Timeshare company
          10 tips for a Common sense approach to CRM for small companies.        
Over the years, I have often been bemused by the attitudes of many running “small” companies. Whilst some behave like major corporates, others behave as if they simply do not care about winning or retaining your business. It is well known that most new businesses fail within 3 years. Therefore, how can CRM help your … Continue reading "10 tips for a Common sense approach to CRM for small companies."
          Windows Azure from a Developer's Perspective        

Disclaimer: What follows are my personal impressions from using the beta version of Windows Azure. It is not meant to be an official description of the project from Microsoft, you can find that here. 

Earlier this week I scored an invite to try out the beta version of Windows Azure which is a new hosted services (aka cloud computing) platform from Microsoft. Since there's been a ridiculous amount of press about the project I was interested in actually trying it out by developing and deploying some code using this platform and sharing my experiences with others.

What is it?

Before talking about a cloud computing platform, it is useful to agree on definitions of the term cloud computing. Tim O'Reilly has an excellent post entitled Web 2.0 and Cloud Computing where he breaks the technologies typically described as cloud computing into three broad categories

  1. Utility Computing: In this approach, a vendor provides access to virtual server instances where each instance runs a traditional server operating system such as Linux or Windows Server. Computation and storage resources are metered and the customer can "scale infinitely" by simply creating new server instances. The most popular example of this approach is Amazon EC2.
  2. Platform as a Service: In this approach, a vendor abstracts away the notion of accessing traditional LAMP or WISC stacks from their customers and instead provides an environment for running programs written using a particular platform. In addition, data storage is provided via a custom storage layer and API instead of traditional relational database access. The most popular example of this approach is Google App Engine.
  3. Cloud-based end user applications: This typically refers to Web-based applications that have previously been provided as desktop or server based applications. Examples include Google Docs, Salesforce and Hotmail. Technically every Web application falls under this category, however the term often isn't used that inclusively.

With these definitions clearly stated it is easier to talk about what Windows Azure is and is not. Windows Azure is currently #2; a Platform as a Service offering. Although there have been numerous references to Amazon's offerings both by Microsoft and bloggers covering the Azure announcements, Windows Azure is not a utility computing offering [as defined above].

There has definitely been some confusion about this as evidenced by Dave Winer's post Microsoft's cloud strategy? and commentary from other sources.

Getting Started

To try out Azure you need to be running Windows Server 2008 or Windows Vista with a bunch of prerequisites you can get from running the Microsoft Web Platform installer. Once you have the various prerequisites installed (SQL Server, IIS 7, .NET Framework 3.5, etc) you should then grab the Windows Azure SDK. Users of Visual Studio will also benefit from grabbing the Windows Azure Tools for Visual Studio.

After this process, you should be able to fire up Visual Studio and see the option to create a Cloud Service if you go to File->New->Project.

Building Cloud-based Applications with Azure

The diagram below taken from the Windows Azure SDK shows the key participants in a typical Windows Azure service

The work units that make up a Windows Azure hosted service can have one of two roles. A Web role is an application that listens for and responds to Web requests while a Worker role is a background processing task which acts autonomously but cannot be accessed over the Web. A Windows Azure application can have multiple instances of Web and Worker roles that make up the service. For example, if I was developing a Web-based RSS reader I would need a worker role for polling feeds and Web role for displaying the UI that the user interacts with. Both Web and Worker roles are .NET applications that can be developed locally and then deployed on Microsoft's servers when they are ready to go.

Azure applications have access to a storage layer that provides the following three storage services

  • Blob Storage: This is used for storing binary data. A user account can have one or more containers which in turn can contain one or more blobs of binary data. Containers cannot be nested so one cannot create hierarchical folder structures. However Azure allows applications to work around this by (i) allowing applications to query containers based on substring matching on prefixes and (ii) delimiters such as '\' and other path characters are valid blob names. So I can create blobs with names like 'mypics\wife.jpg' and 'mypics\son.jpg' in the media container and then query for blobs beginning with 'mypics\' thus simulating a folder hierarchy somewhat. 

  • Queue Service: This is a straightforward message queuing service. A user account can have one or more queues from which they can add items to the end of each queue and remove items from the front. Items have a maximum time-to-live of 7 days within the queue. When an item is retrieved from the queue, an associated 'pop receipt' is provided. The item is then hidden from other client applications until some interval (by default 30 seconds) has passed after which the item becomes visible. The item can be deleted from the queue during that interval if the pop receipt from when it was retrieved is provided as part of the DELETE operation.  The queue service is valuable as a way for Web roles to talk to Worker roles and vice versa.

  • Table Storage: This exposes a subset of the capabilities of the ADO.NET Data Services Framework (aka Astoria). In general, this is a schema-less table based model similar to Google's BigTable and Amazon's SimpleDB. The data model consists of tables and entities (aka rows). Each entity has a primary key made of two parts {PartitionKey, RowKey}, a last modified timestamp and an arbitrary number of user-defined properties. Properties can be one of several primitive types including integer, strings, doubles, long integers, GUIDs, booleans and binary. Like Astoria, the Table Storage service supports performing LINQ queries on rows but only supports the FROM, WHERE and TAKE operators. Other differences from Astoria are that it doesn't support batch operations nor is it possible to retrieve individual properties from an entity without retrieving the entire entity.

These storage services are accessible to any HTTP client and not just Azure applications. 

Deploying Cloud-based Applications with Azure

The following diagram taken from the Windows Azure SDK shows the development lifecycle of an Windows Azure application

 

The SDK ships with a development fabric which enables you to deploy an Azure an application locally via IIS 7.0 and development storage which uses SQL Server Express as a storage layer which mimics the Windows Azure storage services.

As the diagram shows above, once the application is tested locally it can be deployed entirely or in part on Microsoft's storage and cloud computation services.

The Azure Services Platform: Windows Azure + Microsoft's Family of REST Web Services

In addition to Windows Azure, Microsoft also announced the Azure Services Platform which is a variety of Web APIs and Web Services that can be used in combination with Windows Azure (or by themselves) to build cloud-based applications. Each of these Web services is worthy of its own post (or whitepaper and O'Reilly animal book) but I'll limit myself to one sentence descriptions for now.

  • Live Services: A set of REST APIs for consumer-centric data types (e.g. calendar, profile, etc) and scenarios (communication, presence, sync, etc). You can see the set of APIs in the Live Framework poster and keep up with the goings on by following the Live Services blogs.

  • Microsoft SQL Services: Relational database in the cloud accessible via REST APIs. You can learn more from the SSDS developer center and keep up with the goings on by following the SQL Server Data Services team blog.

  • Microsoft .NET Services: Three fairly different services for now; hosted access control, hosted workflow engine and a service bus in the cloud. Boring enterprise stuff. :) 

  • Microsoft Sharepoint Services: I couldn't figure out if anything concrete was announced here or whether stuff was pre-announced (i.e. actual announcement to come at a later date).

  • Microsoft Dynamics CRM Services: Ditto.

From the above list, I find the Live Services piece (access to user data in a uniform way) and the SQL Services (hosted storage) most interesting. I will likely revisit them in more depth at a later date.

The Bottom Line

From my perspective, Windows Azure is easiest viewed as a competitor to Google App Engine. As comparisons go, Azure already brings a number of features to the table that aren't even on the Google App Engine road map. The key important feature is the ability to run background tasks instead of just being limited to writing applications that respond to Web requests. This limitation of App Engine means you can't write any application that does any serious background computation like a search engine, email service, or RSS reader on Google App Engine. So Azure can run an entire class of applications that are simply not possible on Google App Engine.

The second key feature is that by supporting the .NET Framework, developers theoretically get a plethora of languages to choose from including Ruby (IronRuby), Python (IronPython), F#, VB.NET and C#. In practice, the Azure SDK only supports creating cloud applications using C# and VB.NET out of the box. However I can't think of any reason why it shouldn't be able to support development with other .NET enabled languages like IronPython. On the flipside, App Engine only supports Python and the timeline for it supporting other languages [and exactly which other languages] is still To Be Determined.

Finally, App Engine has a number of scalability limitations both from a data storage and a query performance perspective. Azure definitely does better than App Engine on a number of these axes. For example, App Engine has a 1MB limit per file while Azure has a 64MB limit on individual blobs and also allows you to split a blob into blocks of 4MB each. Similarly, I've been watching SQL Server Data Services (SSDS) for a while and I haven't seen or heard complaints about query performance.

Azure makes it possible for me to reuse my existing skills as a .NET developer who is savvy with using RESTful APIs to build cloud based applications without having to worry about scalability concerns (e.g. database sharding, replication strategies, server failover, etc). In addition, it puts pressure on competitors to step up to the plate and deliver. However you look at it, this is a massive WIN for Web developers.

The two small things I'd love to see addressed are first class support for IronPython and some clarity on the difference between SSDS and Windows Azure Storage services. Hopefully we can avoid a LINQ to Entities vs. LINQ to SQL-style situation in the future.

Postscript: Food for Thought

It would be interesting to read [or write] further thoughts on the pros and cons of Platform as a Service offerings when compared to Utility Computing offerings. In a previous discussion on my blog there was some consensus that utility computing approaches are more resistant to vendor lock-in than platform as a service approaches since it is easier to find multiple vendors who are providing virtual servers with LAMP/WISC hosting than it will be to find multiple vendors providing the exact same proprietary cloud APIs as Google, Amazon or Microsoft. However it would be informative to look at the topic from more angles, for instance what is the cost/benefit tradeoff of using SimpleDB/BigTable/SSDS for data access instead of MySQL running on multiple virtual hosts? With my paternity leave ending today, I doubt I'll have time to go over these topics in depth but I'd appreciate reading any such analysis.

Note Now Playing: The Game - Money Note


          Lumiary Review: Retailer CRM and Marketing Platform for Ecommerce        
Lumiary is a beautifully-designed retailer CRM and marketing solution for online and multi-channel ecommerce. Track all of your channels and metrics in one place to make better segmentation, marketing, and optimization decisions.
          Sellsy Review - Project Management Suite        
Sellsy is an all-in-one, integrated suite for sales management: CRM pipelines, Invoicing, TimeTracking, HelpDesk, ERP, POS and many more convenient features. Check out our video overview and article highlighting some of its great features.
          The Best CRM for Small Business        
Successful businesses use CRMs to build and maintain customer relationships. These are the best CRMs for their price, quality, and feature lists...
          Mathias Möller created the story: Marketing & CRM         
This module is your tool to efficiently acquire customers and to strengthen customer loyalty by using forms, campaigns, surveys and polls
          4 ways to encourage sales user adoption        

Often a CRM solution is implemented with the best intentions, but little thought is given to how sales will use actually use it. One of the main reasons companies will implement a CRM solution is to make the sales team more productive and efficient. However, according to CRM Manager Magazine, less than 40% of firms who installed a CRM solution have an adoption rate above 90%. Is this because companies implement a CRM that has the functionality that encourages their sales teams to use them?  We've identified four ways to encourage CRM adoption among your sales team.

1. Include your sales team in system deployment

If you want to use your CRM solution as a tool to support your sales processes, while making it easier to track sales performance, leads, etc., then it should make sense that it needs to have some relevance to what your sales consultants are doing on a daily basis. That is why it is essential to consult them when it comes to deciding what CRM tools and capabilities they would like to see installed. If you are telling them that the CRM solution is designed to make their jobs easier, then it should do just that. If they feel it gives them more work to do, they probably won't use it. If you want your sales team to be excited about the roll out, then consider involving them in the consultative stage of the process.

sing the praises of your crm2. Sing the praises of its value

Your sales team won't be willing to use your new system if they don't believe it provides any additional value to their current processes. So, you'll have to provide proof. Sales consultants are often on the move, finding prospects and closing deals. If they think a new system will turn them into administrators, they are likely to just ignore it. You have to demonstrate the value of the new system, such as showing them how your CRM solution can display visually stimulating graphic data, as opposed to tedious spreadsheet. You should also hold meetings, training, demos and feedback discussions to encourage involvement and participation. For more tips to how to sell CRM to your sales team read our blog post ‘Tapping into CRM to maximize your sales pipeline’.

3. Align your CRM processes with your sales team’s processes

To encourage sales team adoption, you need a system that caters to their needs. You will find that sales teams already have systems in place to address customer research, account planning and territory management. You want to show them a CRM solution that improves upon those types of processes. Otherwise, you will be left with a frustrated team an investment in a CRM solution that unused because it was not designed with their needs in mind.

4. Encourage access from any location

Office based CRM solutions are powerful tools, but once outside a computer environment the user is completely disconnected from the wealth of information afforded by the CRM. Increasingly, more sales people are away from their offices. Having your sales team equipped with Mobile CRM not only offers a degree of flexibility and commodity for the individual sales consultant, but it is also a proven way to boost sales, increase productivity and company revenue. Your sales team will have a greater incentive to adopt your CRM system if they realise it is just as flexible as they need it to be.

crm user adoption With research and diligence, you can find the right CRM solution for your sales team in order to increase CRM adoption. With thoughtful preparation and consideration of their needs and wants, you and your sales team will soon reap the rewards of greater productivity, efficiency and a greater sales tally. To learn more about CRM adoption read our blog ‘12 Tips to Increase Successful CRM Adoption’.


          How to keep Sales Happy        

There`s nothing like having a hungry and motivated sales team working for you, nurturing your existing customers and converting new prospect. Your sales people are the driving force of your business.

Keeping sales consultants happy, focused and motivated is a constant endeavour, one that is essential to retain top talent and achieve your quarterly numbers. So how do you motivate your sales team to ensure you maximise their potential and get the best results?

provide coaching1. Provide coaching

In the business world, coaching rather than managing is a necessity not only for your success, but it is essential to your team’s personal success; perhaps even their survival. Coaching influences employee adaptability, productivity and retention, expanding people’s capabilities and therefore the capability of the organisation
Coaching, involves developing people who can contribute to the company’s mission and goals. The secret to developing superstar employees, lies in your ability to coach first and manage second.

2. Set goals

Setting goals is a fundamental component to long-term success and provides direction. Goals will help your team focus on what is important and not waste their time. Each team member will have their own individual goals that contribute to the teams overall targets. Setting individual goals makes people feel personally responsible for their work. Goals give people the feeling that their work is contributing to something larger, something worthwhile. Research studies show a direct link between goals and enhanced performance in business. Goals help employees stay aware of what is expected from them. 

3. Support with sales tools

Sales teams have a countless number of responsibilities, ranging from paperwork, establishing relationships with new contacts and preparing pitches. Sales people can improve their performance through the use of sales tools, namely a CRM solution that has mobile access. For more information on how CRM can assist sales, read my blog from earlier in the week.

Tailor rewards and motivators 4. Tailor rewards and motivators

Motivational dynamics have changed dramatically to reflect new work requirements and worker expectations. One of the biggest changes has been the rise in importance of psychological rewards and the decline of material commissions. Therefore, simply receiving a pay cheque is not enough of an incentive to keep employees dedicated and focused. Managers must think of new ways to hold an employee's attention and interest on a project, or the company as a whole.

5. Create competition

Competition is an intrinsic and powerful motivator. Creating a work environment where employees can quantify and compare individual benchmarks, channels competitive spirit and increases performance.

Even though sales teams have an innate competitive drive, contests don’t need to be cut-throat to be effective. Finding the right level of competition will add excitement and motivation to the team dynamic, without creating a hostile environment.

empower 6. Empower

Giving members autonomy and responsibility is key to their growth and development. Companies that give employees the freedom to make decisions often find that service to customers improves. In addition, empowered employees take pride and ownership in their jobs. Always encourage your sales team to provide feedback and suggestions, because they`re the ones who are out seeing everything first hand, so they know better than anyone what they need to feel motivated and to succeed.

While it might be tempting as a sales manager to focus on numbers, it takes a lot more to motivate and manage a team of sales people effectively. Get to know the personalities, and the strengths and weaknesses of everyone on your team. This will help you structure your team and tailor rewards to individuals, and it will increase their engagement and motivation. Don't micromanage people, set SMART goals for each member of your team, and take time to coach or mentor people who are struggling. For more tips read our eBook 6 ways to keep sales happy, motivated and selling!


          Common security mistakes and how to avoid        

If your business is on the internet, then it is a target for hackers. Hackers are looking to get their hands on any data they can, and sell it to the highest bidder. This includes CRM data, which can prove a nightmare if it gets out to the public or to your competitors, who would then know your business strategy. Your data security is your highest priority; otherwise you might find yourself on the end of a scandal.

Here are a few common mistakes different businesses take that can lead to major problems down the road:

being too open with data1) Being Too Open With Data

The fewer people who have access to sensitive data, the better off that data is. If you have a bunch of data sitting around in the company cloud service accessible to anyone, then you can consider that data gone. Remember that the chain is as strong as its weakest link, and that a disgruntled employee, with the right weapon, can take down the company.

Be sure to lock down anything truly important on physical media outside the hands of all but management. Only bring it out when you need to, and don’t transfer it anywhere you can’t track.

Protect employees outside the office with a VPN2) Not Protecting Employees Outside The Office With A VPN

If your employees travel for work, then they likely are taking some valuable customer data with them for meetings or presentations .It’s possible that this data will come under attack if your employees use public networks, on which even the simplest of hackers can intercept data being sent or received over the network.

This is why you need to keep your employees equipped with a Virtual Private Network (VPN) should their job responsibilities require them to leave the office. A VPN will let your employees connect to an offsite secure server via an encrypted connection, which allows them to use the internet without worrying about data interception. This means that your CRM data is safer and your company better off for it.

Getting your employees a VPN service should be a well-considered decision however. There are plenty of different ones out there, and many advertise themselves as free in order to draw customers. These are not good enough for your purposes. Instead your company should investigate some of the best-reviewed services in order to protect your CRM data along with other important information. Consider the expense an investment for your company.

3) Not Going Over Internet Safety Protocols

If you are in a company with more than five people, then you need to have a meeting about the latest data security trends every few months. Just like the rest of the economic world, IT changes quickly, and new challenges and opportunities appear every day. You need to explain to your employees the importance of protecting their data, using strong passwords, and keeping work and personal devices separated.

It is just as important that your company notifies employees thoroughly about any new regulations being made regarding data security and that your company reacts swiftly to any new threats. Waiting around for a three-month mark is not acceptable for the most serious of problems.

why you need an expert for your security 4) Not Having An Expert Available

If your company is small enough, then it doesn’t necessarily need a dedicated IT professional around full time. What it does need is someone who can be called upon to perform those duties whenever they are required. Whether you hire a freelancer or search for another member of the company who can step up when needed is up to your company, but you need someone who can respond to a threat and respond fast.

After a certain point, you are going to need an IT professional on your staff just to keep up with the requests and threats that your business has to deal with each day. It will be obvious when the workload either becomes too much for your current staff or too expensive to outsource.

Thank you for reading, and here is hoping that your growing company will take the steps it needs to in order to protect itself and its most valued business asset – your data!

Maximizer guest blogger - Caroline B

Caroline is a technology enthusiast and writer who has a particular interest in internet security and privacy. She regularly writes about how both businesses and individuals can protect themselves and loves to encourage thought and knowledge sharing on the topic of online security. You can find more information about staying safe online at http://www.securethoughts.com


          5 ways to generate more leads with CRM        

All business leaders are asking themselves ‘how can I generate more leads?’ You want leads that are both warm and ready to make a purchase. One thing to bear in mind is that consumer behavior changes constantly, so lead generation opportunities also change. As a result, you need to consistently evaluate your lead capture and tracking strategies in order to ensure you are at the forefront of consumer behavior and technical trends. Continue reading for 5 ways to generate more leads using a CRM solution.

1. Understand where to find your target audience

The first step to understanding where to find your target involves identifying the problems your products and/or services solve. Then, you can identify the types of people and/or companies that experience those types of problems. The next step is to use your CRM's analytical tools to get a view of your existing customers' and build buyer personas, which is a representation of your ideal customer. When creating your buyer personas, consider including customer demographics, behaviour patterns, motivations and goals. The more detailed you are, the better.

From that point, you can use your CRM to view what types of clients responded to your company's marketing campaigns, which tactics and messages were most successful. Use forms, surveys and event registrations to collect important data from customers. Record that information in your CRM solution. You can then look at similarities that exist between your customers. Your CRM's analytical tools can match the information to facets of your products and services. This type of information gives you the ability to understand what types of customers to target, where they're located and even the best messages and times to contact them.

social networking2. Use social networking

One of the quickest and most direct forms of connecting with your clients is through social networks; including Facebook, LinkedIn, Twitter, Pinterest and more. You just need to be available to your target audience. You can post surveys on social networks and record the information received into your CRM that can help you keep track of what types of content resonated most with your social media audiences. This in turn will help you create more content that helps drive business to your brand. You can then generate more leads and the cycle is self-perpetuating.

3. Nurture your leads

Nurturing leads is essential for sales success because the competition is always ready to take your customers away from you. How do you manage email campaigns when you have leads at different stages in the buying cycle? You can use the email marketing tools within your CRM, to deliver the right emails at the right time. With your CRM, you can write and schedule emails so that you can tailor your messages. You can then separate your emails based on the type of leads you're targeting. Not only does this keep your brand on their mind, but it increases your credibility. You can't forget about your leads otherwise they turns into lost sales. If you are managing large numbers of leads (or even if not) your CRM solution will help you track every stage of the sales process. You can even schedule reminders to ensure you respond to your leads quickly.

clean your data4. Clean your data

You can't generate leads from your CRM solution unless you keep clean data. Bad data only leads to inefficiency. The first step for maintaining a clean database is to follow a set of standards for data entry. In addition, you want to ensure that users update the status of an account profile any time activity is performed. If your data is accurate and relevant, you can then become more efficient and productive. Moreover, you should schedule consistent audits for data quality, as well as a data cleansing every quarter.

5. Make the most of trending analysis

Part of generating more leads from your CRM solution is having the ability to predict what your clients want from your business. The way to do that is through predictive analysis, which uses data mining from business records. The objective is to find patterns in consumer behavior to assist your plans for the future. Through analysing your customer base, you can better serve the needs of your clients. This is why it is essential to use a CRM solution that incorporates predictive customer analysis tools within its design.

request a 14 day trial of Maximizer CRM To generate optimised and targeted leads, you need the right tools. When you use a CRM solution powerful enough to record and analyse your data, you are well on your way to generating more leads, and in the process, more sales. Request a 14 day trial of Maximizer CRM today and see for yourself how CRM can support your lead generation activities.


          Lessons to build a winning Sales Team        

As anyone who invests their lifeblood in the support of their favourite sports team knows, the route to glory starts with an understanding that a team has to get a lot of things right to win. Whether you’re a baseball fan, a hockey devotee or a football supporter, you learn that success depends not just on the talent of individual players, but on the ability of the team as a whole to execute on the manager’s vision – and the manager has to be able to get the most out of everyone.

When it comes to your sales team, the situation is not all that different. To beat out competitors, you have to identify and keep your sales superstars, attract and recruit more high-calibre performers like them, get the role-players to maximize their abilities and cut the duds. The central problem facing sales managers is the same as that faced by many pro sports teams: how do you keep a winning team together?

For many sports teams, the big lure for the best athletes is often having the resources and trappings of a world-class organization – the equipment, training and the facilities they need to perform at their peak on the field, throughout the season. In the world of sales, this translates into having the management and infrastructure in place to create a winning culture that enables every sales team member to ‘play the game’ to the best of their abilities – i.e. sales technology such as a Customer Relationship Management (CRM) solution, which keeps the team organized, supports individuals in their jobs, and enables the modern-day manager to track performance throughout the sales process.

Here are four pillars for building a team that consistently wins:

keep your star players on the teamKeep your star players on the team

This is job one for a sales manager. The stars that score the big sales are what drive the team to new heights. Unfortunately, like sports teams fighting to retain players seeking better contracts and new triumphs, many companies struggle to keep their stars in the fold.

Research from recruitment firm Glassdoor reveals that the vast majority of sales people look to move every few years in search of better financial rewards and career growth. Specific gripes can include: lack of confidence in the team as a whole, unrealistic and unachievable quotas, questions about management and concerns about the future of the company.

However, there are ways to address these sorts of issues and bolster the sales stars’ confidence in your organization and its future:

• Set clear and fair expectations –Let them know what they need to do to be a winner
• Create the right systems – Develop systems and processes which support their efforts
• Engender a customer-focused sales culture – Make sure all sales activities contribute to a positive customer experience
• Hold them accountable – Have incentives for success and consequences for missing targets.

Taking steps to imbed a winning culture in this way requires the right technical infrastructure. To keep your stars on the team, you need to reward them. The means of doing this has to be fair and above-board and requires a systematic way of tracking performance so that management decisions are based on real results – just like stats are used to evaluate big-time sports stars. This means you need to have a CRM solution with the right configuration and dashboards. Not only does that ensure the stars are getting the kudos and rewards that keep them on the team, but that other players get the leadership, coaching and training they need to get their game up to scratch.

attract the best new signings Attract the best new signings

Every sports team needs new star players joining to keep winning year after year. As noted, the success of the organization and the supporting infrastructure a team has can be the biggest draw for new talent. It’s not all that different for a sales team.

Like all the great sports dynasties, you need to have a winning system in place. For a sales team, that means having a set process that fosters a successful approach, so that anyone could walk off the street, follow your 10-step sales process and become a sales winner.

An established structure that enables new hires to hit the ground running and achieve their targets early on, is a big enticement for promising recruits. A state-of-the-art CRM solution is a clear way of providing this level of sales systemization, and it signals to leading sales consultants and potential new recruits alike that your organization is geared for success.

Inspire the team to achieve

No team wins when the players are disgruntled and unmotivated. The coaches of sports teams need to constantly strive to keep their players motivated and in a winning frame of mind. Likewise, keeping your sales people happy is critical to hitting company targets and turning a profit.

Like any big-time coach, you need to be able to know exactly what is going on with the entire team at any one time to keep everyone sharp and motivated. As a sales manager, you need to have sales data on-hand so you understand what staff levels, targets, lead numbers and other sales variables are right for your team.

You can have all of this on your CRM platform. Just set up the right dashboards and then use the information to map out clear and achievable goals for both team as a whole and each individual, and then enable everyone to progress towards those aims, supporting their development through continuous training and/or the ongoing introduction of new challenges.

position your sales team correctly Position your players correctly

Playing each member of the team in the right position is one of the fundamental goals every manager or coach in sports works to achieve. It can make a huge difference in team results, as an out-of position player can cost a team big-time. This is equally true for a sales team. As a sales manager, you have to evaluate the strengths and weaknesses of each sales consultant and then play to those to get maximum results.

Having the right people in the right positions is a variable that is a lot easier to read with CRM data. It may be that some people are better with certain types of sales than others and this information can be used to realign your team’s responsibilities. This can relate to territories, product/service, client type and even previous training, which can be easily rectified. CRM data can help you to read the situation here and to address any poor fits.

CRM is invaluable in building a winning team that maximizes its potential. It enables you to track and manage individuals, identifying the core players that need to be retained and those that need further coaching. For a sales team, it is a critical component of a winning formula.

For a more detailed look at the steps to developing a winning sales team, download our whitepaper, How to build a sales team geared to hit targets.


          The Crawl, Walk, Run Guide To Audience Suppression        

AdExchanger |

 Brands often have a long list of people they don’t want to show ads to: customers who just bought a product, current subscribers, non-subscribers or a group of people in their CRM database they know won’t qualify or be interested in a product. To avoid showing ads to people – a technique called audience suppression... Continue reading »

The post The Crawl, Walk, Run Guide To Audience Suppression appeared first on AdExchanger.


          Social Media Management Webinar for Financial Institutions to be Presented by BSG Financial Group and Insight CRM Solutions        

Webinar Will Feature Tips to Help Financial Institutions Automate Their Social Media Activities and Remain Complaint

(PRWeb September 17, 2015)

Read the full story at http://www.prweb.com/releases/2015/09/prweb12966617.htm


          Campaign Manager, CRM - Cox Automotive - Atlanta, GA        
Campaign manager executes CRM campaigns that drive results for Manheim, a Cox Automotive company, and its. Cox Automotive is hiring a Campaign Manager, CRM....
From Cox Automotive - Sat, 05 Aug 2017 13:28:15 GMT - View all Atlanta, GA jobs
          Boost Sales Productivity and Lead Generation with Oracle Cloud Adapters for Sales Cloud and Eloqua        

With the mission to drive sales results, and sell anywhere and anytime, many organizations are adopting Oracle Sales Cloud, a key component of Oracle Customer Experience Solution.  The deal velocity increases along with the productivity of the sales teams with modern selling tools using Oracle Sales Cloud.

Oracle Sales Cloud Adapter

For customers to confidently and conveniently convert more pipelines into error free quotes, and progress them into orders in the back office, as well as to collaborate more with other applications in the Customer Experience stack via rich set of integrations, Oracle Cloud Adapter for Oracle Sales Cloud is being introduced.

Oracle Cloud Adapters


Oracle Eloqua, Oracle's leading Cross-Channel Marketing Solution, enables marketers to plan and execute automated marketing campaigns.  Integration between Oracle Eloqua Marketing Cloud and any SaaS or on-premise CRM application is enabled by the new Oracle Cloud Adapter for Oracle Eloqua Cloud Service, driving faster progression of marketing leads to sales opportunities, and unified customer data management. 

These all new cloud adapters for SaaS applications - Oracle Sales Cloud Adapter and Oracle Eloqua Cloud Adapter provide rich and intuitive design time capabilities as well as run time efficiency.   Oracle is extending its Cloud to on-premise integration solution portfolio by releasing these cloud adapters on its premier integration platform Oracle SOA Suite 12c.

The Sales organizations will also benefit from their investment in the Oracle Sales Cloud application in various other integrated business processes by leveraging the Oracle Sales Cloud Adapter, such as:

  • Closed Loop Analysis for Marketing campaigns:  The integrated marketing with Eloqua for progression of leads can be extended to analysis of marketing campaigns and responses. 
  • Sales and Service co-ordination:  The customer information can shared across with service teams, as well as visibility to the service requests can be provided to the sales teams for better account management.
  • Lead to Order:  The leads/opportunities can be progressed to orders in the back office order management systems (viz. E-Business Suite, SAP).

 You can access the datasheets, documentation, and more information on this website.


          [news] "2004 State of Application Development"        
Friday, August 13, 2004
Dateline: China
 
Special issues of journals and magazines are often quite good -- if you're into the subject matter.  But the current issue of VARBusiness is absolutely SUPERB!!  EVERY SYSTEMS INTEGRATOR SHOULD READ IT ASAP -- STOP WHAT YOU'RE DOING AND READ THIS ISSUE!!  (Or, at the very least, read the excerpts which follow.)  See http://tinyurl.com/6smzu .  They even have the survey results to 36 questions ranging from change in project scope to preferred verticals.  In this posting, I'm going to comment on excerpts from this issue.  My comments are in blue.  Bolded excerpted items are MY emphasis.
 
The lead article and cover story is titled, "The App-Dev Revolution."  "Of the solution providers we surveyed, 72 percent say they currently develop custom applications or tailor packaged software for their customers. Nearly half (45 percent) of their 2003 revenues came from these app-dev projects, and nearly two-thirds of them expect the app-dev portion of total revenue to increase during the next 12 months."  I view this as good news for China's SIs; from what I've observed, many SIs in China would be a good fit for SIs in the U.S. looking for partners to help lower their development costs.  "By necessity, today's solution providers are becoming nimbler in the software work they do, designing and developing targeted projects like those that solve regulatory compliance demands, such as HIPAA, or crafting wireless applications that let doctors and nurses stay connected while they roam hospital halls."  Have a niche; don't try to be everything to everyone.  "Nine in 10 of survey respondents said their average app-dev projects are completed in less than a year now, with the smallest companies (those with less than $1 million in revenue) finishing up in the quickest time, three months, on average."  Need for speed.  "The need to get the job done faster for quick ROI might explain the growing popularity of Microsoft's .Net framework and tools.  In our survey, 53 percent of VARs said they had developed a .Net application in the past 12 months, and 66 percent of them expect to do so in the coming 12 months."  My Microsoft build-to-their-stack strategy.  "Some of the hottest project areas they report this year include application integration, which 69 percent of VARs with between $10 million or more in revenue pinned as their busiest area.  Other top development projects center around e-commerce applications, CRM, business-intelligence solutions, enterprisewide portals and ERP, ..."  How many times have I said this?    "At the same time, VARs in significant numbers are tapping open-source tools and exploiting Web services and XML to help cut down on expensive software-integration work; in effect, acknowledging that application development needs to be more cost-conscious and, thus, take advantage of open standards and reusable components.  Our survey found that 32 percent of VARs had developed applications on Linux in the past six months, while 46 percent of them said they plan to do so in the next six months.  The other open-source technologies they are using today run the gamut from databases and development tools to application servers."  I guess there's really an open source strategy.  I come down hard on open source for one simple reason:  I believe that SIs in China could get more sub-contracting business from a build-to-a-stack strategy.  And building to the open source stack isn't building to a stack at all!!  "As a business, it has many points of entry and areas of specialization.  Our survey participants first arrived in the world of app dev in a variety of ways, from bidding on app-dev projects (45 percent) to partnering with more experienced developers and VARs (28 percent) to hiring more development personnel (31 percent)."  For SIs in China, simply responding to end-user RFQs is kind of silly.  Better to partner on a sub-contracting basis.  "According to our State of Application Development survey, health care (36 percent), retail (31 percent) and manufacturing (30 percent) ranked as the most popular vertical industries for which respondents are building custom applications.  Broken down further, among VARs with less than $1 million in total sales, retail scored highest, while health care topped the list of midrange to large solution providers."  Because of regulatory issues, I'm not so keen on health care.  I'd go with manufacturing followed by retail.  My $ .02.  "When it comes to partnering with the major platform vendors, Microsoft comes out the hands-on winner among ISVs and other development shops.  A whopping 76 percent of developers in our survey favored the Microsoft camp.  Their level of devotion was evenly divided among small, midsize and large VARs who partner with Microsoft to develop and deliver their application solutions.  By contrast, the next closest vendor is IBM, with whom one in four VARs said they partner.  Perhaps unsurprisingly, the IBM percentages were higher among the large VAR category (those with sales of $10 million or more), with 42 percent of their partners coming from that corporate demographic.  Only 16 percent of smaller VARs partner with IBM, according to the survey.  The same goes for Oracle: One-quarter of survey respondents reported partnering with the Redwood Shores, Calif.-based company, with 47 percent of them falling in the large VAR category.  On the deployment side, half of the developers surveyed picked Windows Server 2003/.Net as the primary platform to deliver their applications, while IBM's WebSphere application server was the choice for 7 percent of respondents.  BEA's WebLogic grabbed 4 percent, and Oracle's 9i application server 3 percent of those VARs who said they use these app servers as their primary deployment vehicle."  Microsoft, Microsoft, Microsoft.  Need I say more?  See http://tinyurl.com/45z94 .
 
The next article is on open source.  "Want a world-class database with all the bells and whistles for a fraction of what IBM or Oracle want?  There's MySQL.  How about a compelling alternative to WebSphere or WebLogic?  Think JBoss.  These are, obviously, the best-known examples of the second generation of open-source software companies following in the footsteps of Apache, Linux and other software initiatives, but there are far more alternatives than these.  Consider Zope, a content-management system downloaded tens of thousands of times per month free of charge, according to Zope CEO Rob Page.  Some believe Zope and applications built with Zope are better than the commercial alternative they threaten to put out of business, Documentum.  Zope is also often used to help build additional open-source applications.  One such example is Plone, an open-source information-management system.  What began as a fledgling movement at the end of the past decade and later became known as building around the "LAMP stack" (LAMP is an acronym that stands for Linux, Apache, MySQL and PHP or Perl) has exploded to virtually all categories of software.  That includes security, where SpamAssassin is battling spam and Symantec, too.  Popular?  Well, it has now become an Apache Software Foundation official project.  The use of open source is so widespread that the percentage of solution providers who say they partner with MySQL nearly equals the percentage who say they partner with Oracle"23 percent to 25 percent, respectively.There are plenty of choices for those SIs willing to play the open source game.  See http://tinyurl.com/4e3c7 .
 
"It's all about integration" follows.  "There are many reasons for the surge in application-development projects (the recent slowdown in software spending notwithstanding).  For one, many projects that were put on hold when the downturn hit a few years ago are now back in play.  That includes enterprise-portal projects, supply-chain automation efforts, various e-commerce endeavors and the integration of disparate business systems."  Choose carefully, however.  Balance this data with other data.  Right now, I see a lot more play with portals and EAI.  "Indeed, the need for quality and timely information is a key driver of investments in application-integration initiatives and the implementation of database and business-intelligence software and portals.  A healthy majority of solution providers say application integration is a key component of the IT solutions they are deploying for customers.  According to our application-development survey, 60 percent say their projects involved integrating disparate applications and systems during the past 12 months."  "Some customers are moving beyond enterprise-application integration to more standards-based services-oriented architectures (SOAs).  SOAs are a key building block that CIOs are looking to build across their enterprises."  Anyone who regularly reads any one of my three IT-related blogs knows that I'm gung-ho on SOAs.  "Even if your customers are not looking for an SOA, integrating different systems is clearly the order of the day.  To wit, even those partners that say enterprise portals or e-business applications account for the bulk of their business note that the integration component is key."  Yes, integration, integration, integration.  I'll be saying this next year, too.  And the year after ...  "Another way to stay on top of the competition is to participate in beta programs."  Absolutely true -- and a good strategy, too.  See http://tinyurl.com/6x2gg .
 
The next article is on utility computing versus packaged softwareAgain, if you read what I write, you know that I'm also gung-ho on utility computing.  "According to VARBusiness' survey of application developers, more than 66 percent of the applications created currently reside with the customer, while 22 percent of applications deployed are hosted by the VAR.  And a little more than 12 percent of applications developed are being hosted by a third party.   Where services have made their biggest inroads as an alternative to software is in applications that help companies manage their customer and sales information.The article goes on to state that apps that are not mission-critical have the best chance in the utility computing space.  Time will tell.  Take note, however, that these are often the apps that will most likely be outsourced to partners in China.  "Simply creating services from scratch and then shopping them around isn't the only way to break into this area.  NewView Consulting is expanding its services business by starting with the client and working backward.  The Porter, Ind.-based security consultant takes whatever technology clients have and develops services for them based on need."   And focus on services businesses and .NET, too.  "Most application developers agree that services revenue will continue to climb for the next year or two before they plateau, resulting in a 50-50 or 60-40 services-to-software mix for the typical developer.  The reason for this is that while applications such as CRM are ideally suited to services-based delivery, there are still plenty of other applications that companies would prefer to keep in-house and that are often dependent on the whims of a particular company."  Still, such a split shows a phenomenal rise in the importance of utility computing offerings.  See http://tinyurl.com/54blv .
 
Next up:  Microsoft wants you!!  (Replace the image of Uncle Sam with the image of Bill Gates!!)  Actually, the article isn't specifically about Microsoft.  "Microsoft is rounding up as many partners as it can and is bolstering them with support to increase software sales.  The attitude is: Here's our platform; go write and prosper.  IBM's strategy, meanwhile, is strikingly different.  While it, too, has created relationships with tens of thousands of ISVs over recent years,  IBM prefers to handpick a relatively select group, numbering approximately 1,000, and develop a hand-holding sales and marketing approach with them in a follow-through, go-to-market strategy."  Both are viable strategies, but NOT both at the same time!!  "To be sure, the results of VARBusiness' 2004 State of Application Development survey indicates that Microsoft's strategy makes it the No. 1 go-to platform vendor among the 472 application developers participating in the survey.  In fact, more than seven out of 10 (76 percent) said they were partnering with Microsoft to deliver custom applications for their clients.  That number is nearly three times the percentage of application developers (26 percent) who said they were working with IBM ..."  Percentages as follows:  Microsoft, 76%; IBM, 26%; Oracle, 25%; MySQL, 23%; Red Hat, 17%; Sun, 16%; Novell, 11%; BEA, 9%.  I said BOTH, NOT ALL.  Think Microsoft and IBM.  However, a Java strategy could be BOTH a Sun AND IBM strategy (and even a BEA strategy).  See http://tinyurl.com/68grf .
 
There was another article I liked called, "How to Team With A Vendor," although it's not part of the app-dev special section per se.  This posting is too long, so I'll either save it for later or now note that it has been urled.  See http://www.furl.net/item.jsp?id=680282 .  Also a kind of funny article on turning an Xbox into a Linux PC.  See http://tinyurl.com/4mhn6 .  See also http://www.xbox-linux.org .
 
Quick note:  I'll be in SH and HZ most of next week, so I may not publish again until the week of the 23rd.
 
Cheers,
 
David Scott Lewis
President & Principal Analyst
IT E-Strategies, Inc.
Menlo Park, CA & Qingdao, China
 
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To automatically subscribe click on http://tinyurl.com/388yf .
 

          [commentary] Seeing Beyond "Traditional" Market Research + A Golden Opportunity for China's ISVs        
Sunday, August 8, 2004
Dateline: China
 
More general commentary than news commentary per se; let's dig in ...
 
Seeing Beyond "Traditional" Market Research
 
We're all familiar ad nauseum with market forecasts by firms such as Gartner, Forrester, IDC and even i-bankers (albeit i-bankers tend to have a shorter time horizon).  I've always been a bit suspect of IT market forecasts and was delighted that the META Group (where I was VP, Electronic Business Strategies) focused on qualitative and consultative approaches to serving our end-user and vendor clients.  We were more like a SWAT team version of McKinsey:  Get in, get it done, get out, move on.  The Kensington Group, an IT advisory services industry watchdog firm, has found that most forecasts are simply dead wrong.  Frankly, it's hard to blame the IT advisory services:  Forecasting is tough stuff!!  Some of the firms claim that they are not producing forecasts, but are producing projections.  Call it what you will:  It's a forecast -- and it's usually wrong.  (In defense of the IT advisory services, often the commentary which accompanies a forecast is quite useful.  The forecast may be wrong, but often other issues are adequately -- and usefully -- addressed.)
 
I've been a long-time proponent of more "advanced" forecasting techniques ranging from Delphi (pioneered by the RAND Corporation) to cellular automata to Lotka-Volterra (which in a plain vanilla and watered-down form was the basis of a lead article in an issue of Harvard Business Review) to the good 'ol Fisher-Pry technique -- and just about every flavor of forecasting in between.  Not only do I read Technological Forecasting & Social Change, but I annually read numerous papers published in a few hundred engineering journals and in all ACM, IEEE and SPIE conference proceedings which cite a paper published in TF&SC.  (Think CiteSeer.)  And something relatively new has captured my attention; I want to share this with the readers of this blog/e-newsletter.
 
MIT's Technology Review has embarked on a interesting project called "Innovation Futures".  (They may not view this as a "project," but it feels like a "project" to me.)  There is a fair amount of history behind the project -- and some may recall the related DARPA fiasco last year -- but I'd like to stick specifically to the MIT project.  To quote Technology Review, "Innovation Futures is a predictive market system that enables technologyreview.com users to predict the outcome of events related to emerging technologies."  Think of it as a futures and options market for emerging technologies -- NOT about companies, but about the underlying technologies.  For example, rather than betting for or against Nanosys as a pure-play nano firm, a "player" (think "trader") can bet for or against a definable nano event (e.g., commercial devices produced using molecular self-assembly techniques with combined annual sales of at least $100 million by 2006).  Something "easier" to phantom might be a bet that VoIP will be implemented in some form by at least 75% of G2000 companies by 2007.  Think about this:  Which would give a better indicator of buying intentions, the MIT predictive market system or an IT advisory service forecast?  I'll put my money on Innovation Futures or a clone.  (Frankly, I'd put my money on other technological forecasting techniques.  But if the choice is between the MIT system or Gartner, I'll go with MIT.  And the MIT market is a lot easier to follow than building a nonlinear model.  Leave the tough stuff to Pugh-Roberts; leave the everyday stuff to Innovation Futures.)
 
At this point, the MIT site doesn't have very much and most of what they have is focused on short(er)-term bets.  But this will be very interesting to watch, especially as broader -- and long(er)-term -- issues are market tested.  What happens when the marketing folks at IBM, Microsoft, Oracle, HP, Accenture, CSC, TCS, Infosys and SAP play?  And when the members of the Global Business Network and their brethren play?  And when IT advisory services analysts play?  And, perhaps most importantly, when CIOs representing companies of all different sizes and from all parts of globe start to play?  Food for thought.  I'll keep this readership posted:  I plan to have several long discussions with the folks running Innovation Futures.  I have many specific ideas to share with them.  For more information, see http://tinyurl.com/5bevb .
 
A Golden Opportunity for China's ISVs
 
In the past I've talked about the opportunities for SIs (systems integrators) in China to work with utility computing vendors in the States.  Well, I've given this a lot of thought and have another idea:  What about ISVs (independent software vendors) in China floating utility computing offerings in the States?  As one example, let's take Free CRM (see http://www.freecrm.com/ ).  The totally free version seems a bit worthless, but gives a smaller firm a chance to play with the idea with very little risk.  However, the "Professional" version is only $10 per month per user, far less than Salesforce.com's average of $70 per month per user.  Okay, the "Professional" version of Free CRM (maybe they should call it "Cheap CRM" -- or some B-school grad might name it "Value-Driven CRM") certainly doesn't have the industrial strength features of Salesforce.com.  However, think a modified Pareto strategy:  A good chuck of the functionality, but at a fraction of the cost.  Add a few zingers like syncing for a PDA/smartphone and/or pages automatically "modified" to fit any form factor (see the current issue of CACM for a great article on this; hot research area and tomorrow's urls listing will include a link to a downloadable paper on this subject) and the offering from the ISV in China becomes incredibly -- perhaps irresistibly -- enticing.  And guess what:  At least in theory the platform could be leveraged for both the market in the States and in China.  (I have some reservations about this, but it's theoretically doable.)  BTW, the Free CRM solutions are NOT hosted, but for in-house initiatives.  However, the same marketing principles apply in this analysis.
 
Bottom line:  This is truly a golden opportunity for ISVs in ChinaDon't target the F1000; go after SMEs, perhaps the same firms that are normally targeted by the largest ISVs using telemarketing.  (I'm not suggesting a telemarketing strategy; I'm simply segmenting the market in Oracle fashion.)  Think of a U.S. company with less than 500 employees.  The world (well, at least the U.S. part of it) will be your oyster ...
 
China: A Hotbed for Management Consulting?
 
An interesting article published on the China Economic Net site (in Chinglish, no less) kind of uses the phrase "management consulting" in a rather broad way.  But when it gets to specifics, it's illuminating.  First, there is the claim that "China has become the management consulting market with the most rapid growth rate."  Not sure if this is really true, but it's certainly one of the more interesting markets. 
 
For specifics, BearingPoint is cited.  Basically, they're bursting at the seams and projecting growth from about 1,000 today to 6,000 in 2008.  CapGemini went the acquisition route.  The average annual salary of a "good management consultant" is about US$40,000 -- a far cry from what a "good management consultant" makes in the States.  And what do the consultants bring to the table?  Well, this is where the article went from being written in English to Chinglish.  But if I can make out what they mean, it's the ability for management consultants to help with implementation and operational issues.  See http://tinyurl.com/43hlr .
 
Bottom line:  SIs in China should look to adding so-called "management consulting" services to their offerings.  I am NOT suggesting a massive move in this direction, but a selected approach.  Also, China's SIs should look to partner with Western management consulting firms already in or planning to enter China.  On the one hand, the BearingPoints of the world make good partners, especially for sub-contracting work.  On the other hand, the BCGs of the world are more complimentary and not directly competitive.  Have a strategy and plan for dealing with both types of management consulting firms, i.e., the strategy firms with a stake in IT (e.g., @McKinsey) and the IT consultancies/SIs with a strategy play (e.g., IGS, Accenture, ...).
 
What I'm Reading (and Why I Didn't Post as Often as Usual Last Week)
 
The new proceedings for SIGIR04 are out and I've been sifting through dozens of papers.  Google seems like child's play compared to what is brewing.  However, I have it on good authority that Google is brewing many of the same things.  But so is Microsoft.  In the future, we all benefit.
 
Cheers,
 
David Scott Lewis
President & Principal Analyst
IT E-Strategies, Inc.
Menlo Park, CA & Qingdao, China
 
http://www.itestrategies.com (current blog postings optimized for MSIE6.x)
http://tinyurl.com/2r3pa (access to blog content archives in China)
http://tinyurl.com/2azkh (current blog postings for viewing in other browsers and for access to blog content archives in the US & ROW)
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          [urls] Top 10 Urls: 25 July-1 August 2004        
Monday, August 2, 2004
Dateline: China
 
The following is a sampling of my "urls" for the past eight days.  By signing up with Furl (it's free), anyone can subscribe to an e-mail feed of ALL my urls (about 150-350 per week) -- AND limit by subject (e.g., ITO) and/or rating (e.g., articles rated "Very Good" or "Excellent").  It's also possible to receive new urls as an RSS feed.  However, if you'd like to receive a daily feed of my urls but do NOT want to sign up with Furl, I can manually add your name to my daily Furl distribution list.  (And if you want off, I'll promptly remove your e-mail address.)
 
Best new selections (in no particular order):
 
* A Web Services Choreography Scenario for Interoperating Bioinformatics Applications (SUPERB, covering all the bases; might serve as the foundation for a blog posting)
* ICC Report: Software Focus, June 2004 issue (if you're not familiar with this monthly newsletter from Red Herring, it's worth scanning; this particular issue is their "annual" on enterprise software)
* Northeast Asia: Cultural Influences on the U.S. National Security Strategy (this might serve as the basis for a blog posting; EXCELLENT, broad-based review of cultural issues)
* Economics of an Information Intermediary with Aggregation Benefits (think B2B and e-markets, although the implications are wide-ranging)
* How to Increase Your Return on Your Innovation Investment (provides a link to an article published in the current issue of Harvard Business Review; good food for thought)
* Why Mobile Services Fail (insights from Howard Rheingold)
* Anything That Promotes ebXML Is Good (lots of good links; I'm an ebXML advocate, so the tone of this article is one which I fully support)
 
Examples of urls that didn't make my "Top Ten List":
 
> RightNow, Sierra Atlantic Announce Partnership to Deliver Enterprise CRM Integration (a trend in the making; I've talked about this quite a bit, i.e., systems integrators working with utility computing vendors)
 
and many, many more ...
 
Cheers,
 
David Scott Lewis
President & Principal Analyst
IT E-Strategies, Inc.
Menlo Park, CA & Qingdao, China
e-mail: click on http://tinyurl.com/3mbzq (temporary, until Gmail resolves their problems; I haven't been able to access my Gmail messages for the past week)
 
http://www.itestrategies.com (current blog postings optimized for MSIE6.x)
http://tinyurl.com/2r3pa (access to blog content archives in China)
http://tinyurl.com/2azkh (current blog postings for viewing in other browsers and for access to blog content archives in the US & ROW)
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To automatically subscribe click on http://tinyurl.com/388yf .
 

          [news] Cognizant & the "Intelligent Internet" + a Peek at 2005 IT Budgets (Part 2 of 2)        
Sunday, August 1, 2004
Dateline: China
 
Ah, the World Future Society.  Much to say about the WFS, but I'll save it for the end of this post.  An article which appears in the March-April 2004 issue of The Futurist was reprinted in a recent issue of Government Computer News (see http://tinyurl.com/yrp2w ); the original paper which was the basis for The Futurist article is also available (see http://tinyurl.com/5ymos ).  The article focuses heavily on findings from the TechCast Project at George Washington University (see http://www.techcast.org ; BTW, they're seeking beta testers).
 
The article acknowledges hype during the bubble, but goes on to indicate that 20 commercial aspects of Internet use should reach 30% "take-off" adoption levels over the next several years -- and will rejuvenate the (American) economy.  One area of particular interest is a "conversational" human-computer interface, called "TeleLiving," based on advances in speech recognition, AI, hardware/grid computing, virtual environments and flat wall monitors.  (Sounds like stuff out of PARC and Microsoft Research.)
 
Their Project results "portray a striking scenario in which the dominate forms of e-commerce - broadband, business-to-business (B2B), online finance, entertainment-on-demand, wireless, e-training, knowledge-on-demand, electronic public services, online publishing, e-tailing - grow from their present 5%-20% adoption levels to 30% between 2004 and 2010.  TechCast considers the 30% penetration level significant because this roughly marks the 'take-off point' when technologies move from their early-adopter phase into the mainstream, where they permeate economic and social life."  (Think of chasm crossing.  Also think of expeditionary marketing within the context of broadband.  BTW, bolded and colored items are MY emphasis.)
 
The authors discuss the notion that many think that the Internet is already mainstream, yet challenge that notion by stating that this is true only for nonpaying use, citing surfing for free information as one example.  "As of 2003, commercial operations involving monetary exchange were limited to about 23% for broadband, 10% for e-tailing, 12% for B2B, 10% for distance learning, and 5% for music.  And these are the most popular Internet applications.  Others hardly register in adoption levels at all."  Bottom line:  It's all about e-commerce, I guess.  Jerry Maguire said it best. 
 
A Look at 2005 IT Spending
 
Not as much as I had originally hoped for in the Forrester glimpse at 2005 IT budgets, but some things to note.  (See http://tinyurl.com/67pse .)  Example:  52% of finance and insurance firms -- led by insurers -- will spend more on IT in 2005.  Okay, sounds like an opportunity for SIs (systems integrators) building .NET solutions.  (For those who don't know, Microsoft has fairly strong solutions for the insurance vertical.)  At the subvertical level, media and nongovernment public sector plays look good, whereas the utilities and transportation sectors look weak.  Also, Siebel and PeopleSoft customers are planning to spend more on IT relative to customers of other key vendors, most notably SAP.  (I don't see this, but I don't dispute their data.  Frankly, I think we'll see a lot of activity for SAP SIs in 2005.  P'Soft is too hard to tell, especially with the confusion caused by Oracle.  Oracle benefits whether the acquisition goes through or not!!  It's the FUD factor.)
 
Not to be outdone, AMR came out with their peek at 2005 budgets for SMEs (small and medium enterprises).  (See http://tinyurl.com/5vlvo .  I got a lot more out of the AMR report.)  Something that is rather common knowledge among IT analysts, but may not be known by those not involved in the IT budgeting process, is that a typical large U.S. manufacturer spends 2% of its annual revs (i.e., revenues) on IT and a large service firm spends 5%.  However, the average for U.S. SMEs is 6.4% of revs, although a good chunk is for basic IT infrastructure.
 
CRM looks like a hot item for U.S. SMEs and the AMR report makes an interesting comment about the perceived need for other countries to implement a "keeping up with the Joneses" strategy.  This being said, then domestic firms in China may follow suit.  As far as operating systems are concerned, there is only one:  Windows.  And U.S. SMEs spend about 20% of their IT budget on software and software maintenance, with discrete manufacturers outspending process manufacturers or retailers.  Typical apps are for financial management and customer management, although expensive CRM suites (think Siebel or Oracle) are rare.  Sounds like an opportunity for utility computing vendorsBottom line:  If the SMEs market is your key market (by size), then go with Microsoft CRM solutions!
 
Fast Forward Over Three Decades
 
At this point, I'm going to get a bit personal.  If you're not interested, simply skip the remainder of this message:  It briefly covers three decades and my so-called "futurist" origins.
 
The first "adult" organization I ever joined was the World Future Society.  (Remember, the basis for the first section of this posting was an article published in their flagship publication, The Futurist.)  The year was 1971.  I had been an adolescent "futurist" since March 1968, the month that my father bought me a copy of Sky & Telescope magazine.  Although the Vietnam War was on the news each night, I was simply too young for it to really matter.  Both the war and protests against the war were merely uninspiring TV images.
 
But something caught my imagination and that "something" was the space program.  I can still recall the liftoff of Apollo 11 on July 16, 1969 at 6:32 am PDT.  Believe it or not, I can still recite the countdown.  I can also recite part of the landing sequence of the Eagle -- the Lunar Excursion Module housing Neil Armstrong and Edwin E. "Buzz" Aldrin.  And, of course, I can remember Neil Armstrong stepping off the foot of the LEM on July 20th, probably around 7 or 7:30 pm.  Two movies also inspired me toward a "tech" future:  The obvious, 2001: A Space Odyssey, and the not-so-obvious, The Andromeda Strain.  (My parents didn't let me stay up to watch Star Trek, so Star Trek didn't have any impact on my life during my early adolescence.)  Although I have been a member of the L-5 Society and the British Interplanetary Society (anyone remember Project Daedalus?), the World Future Society was the most influential organization in my life during my high school years.  Well, a wee bit of personal history.  Those were the good 'ol days ...
 
Cheers,
 
David Scott Lewis
President & Principal Analyst
IT E-Strategies, Inc.
Menlo Park, CA & Qingdao, China
 
http://www.itestrategies.com (current blog postings optimized for MSIE6.x)
http://tinyurl.com/2r3pa (access to blog content archives in China)
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To automatically subscribe click on http://tinyurl.com/388yf .
 

          Active Directory Altigen CRM Phone Integration        

The post Active Directory Altigen CRM Phone Integration appeared first on Tenfold.


          Adobe Analytics Altigen CRM Phone Integration        

The post Adobe Analytics Altigen CRM Phone Integration appeared first on Tenfold.


          Advologix Altigen CRM Phone Integration        

The post Advologix Altigen CRM Phone Integration appeared first on Tenfold.


          Amazon Redshift Altigen CRM Phone Integration        

The post Amazon Redshift Altigen CRM Phone Integration appeared first on Tenfold.


          Ambition Altigen CRM Phone Integration        

The post Ambition Altigen CRM Phone Integration appeared first on Tenfold.


          Android Altigen CRM Phone Integration        

The post Android Altigen CRM Phone Integration appeared first on Tenfold.


          Apache Spark Altigen CRM Phone Integration        

The post Apache Spark Altigen CRM Phone Integration appeared first on Tenfold.


          Apto Altigen CRM Phone Integration        

The post Apto Altigen CRM Phone Integration appeared first on Tenfold.


          Aspect Altigen CRM Phone Integration        

The post Aspect Altigen CRM Phone Integration appeared first on Tenfold.


          Best CRM Software Ranked for June 2017 by 10 Best CRM        

10 Best CRM, a growing awards organization within the CRM software industry, recently selected the winners of its monthly award for the best CRM software. Pipedrive was named as the June 2017 winner in the top customer relationship management software category.

(PRWeb June 27, 2017)

Read the full story at http://www.prweb.com/releases/best-crm-software/best-customer-relations/prweb14454914.htm


          Best CRM Software Award Winners Selected by 10 Best CRM for May 2017        

10 Best CRM, an independent organization that is quickly becoming a go-to source for the best CRM software, has released its list of the best CRM firms of May 2017. Each firm was evaluated on the basis of internal research, online data, review, previous awards, website traffic and other factors.

(PRWeb May 31, 2017)

Read the full story at http://www.prweb.com/releases/best-crm-software/top-crm-software/prweb14372570.htm


          New Best Enterprise CRM Software Awards Announced for April 2017 by 10 Best CRM        

10 Best CRM recently presented awards for a new Best Enterprise CRM Software category. Top honors in the category went to Axonom, Sugar CRM and Ellucian.

(PRWeb April 27, 2017)

Read the full story at http://www.prweb.com/releases/best-entreprise-crm/leading-entreprise-crm/prweb14269695.htm


          Leading Small Business CRM Software Awards Presented by 10 Best CRM for April 2017        

10 Best CRM recently released the names of the winners of its Best Small Business CRM Software Awards. The top spot in the ranking for April 2017 was given to Pipedrive, followed by AddressTwo.

(PRWeb April 26, 2017)

Read the full story at http://www.prweb.com/releases/best-small-business/leading-small-business/prweb14269682.htm


          Best CRM Software Awards Given for April 2017 by 10 Best CRM        

For April 2017, 10 Best CRM has chosen Pipedrive as the top winner of its Best CRM Software award. The monthly award is designed to highlight leading firms in the industry and help companies choose the best solutions for their needs.

(PRWeb April 25, 2017)

Read the full story at http://www.prweb.com/releases/best-crm-software/top-crm-program/prweb14269673.htm


          DNA Recruit: Account Director - CRM - London        
£50000 - £60000 per annum + Additional benefits: DNA Recruit: Account Director with CRM focus required to join a direct, digital and social agency that turns consumer curiosity into customer value - based in central London. The client will be a big name within the football industry. The role:To direct and take contr City of London, London
          Corporate CRM System - The Teesside Experience        

Karen Race, from Teesside University, provides an overview of their experience in implementing a corporate Customer Relationship Management (CRM) system. This presentation was delivered during a CPD & Training Project event.For more information see: http://www.netskills.ac.uk/content/projects/2008/jisc-bce-cpd/index.html
          Suvichar Technologies Pvt Ltd        
Suvichar Technologies is an ISO 9001:2008 certified information technology services and consulting company. We are focused on SaaS based CRM solutions, SaaS apps, web applications, mobile computing, custom SaaS connectors and social networking.
          Equinix Lands Latest SaaS Giant Partnership: SAP        

Two top CRM vendors' SaaS clouds are now accessible directly inside Equinix data centers Read More


          Google switches on Apps Script        
Google officially rolled out its Apps Script functionality for enterprise users on Wednesday, following a limited pilot release earlier this year.
Google Apps Script works mainly within the Spreadsheets app to automate various processes. For example, you can automate the sending of e-mails messages based on data held in a spreadsheet, or create scripts that communicate with other Web services.
"Back in May, we announced a pilot release of Google Apps Script, and after thousands of hours of use, and lots of valuable feedback, we're excited to launch Google Apps Script to all Google Apps Premier and Education Edition customers today," Google Apps products manager Evin Levey on Wednesday.
Giving an example of how Apps Script can be used, Levey described an expense approval scenario, where the script automatically converts foreign currency to local currency, pulls historical exchange rates from external Web services, picks up on missing data and flags certain expense categories for review.
"Even more useful, the script can figure out whose approvals are needed and automatically request approval from those people," Levey wrote. "And once approved, the script sends a note to the finance department for payment--all without writing a single e-mail."
Google Apps Premier and Education Edition customers can locate the scripts functionality through the Tools menu in the Spreadsheets app. Levey wrote that the Apps team is seeking feedback on what customers come up with in their use of the tool.
Also on Wednesday, Google's enterprise team announced another tool called Side-by-Side search. The tool allows users to compare the results of two separate searches based on the same body of data, which the team said would allow the evaluation of the Google Search Appliance (GSA) against a company's existing enterprise search product.
The team also announced an upgraded suite of GSA Connectors, including an Enterprise Labs release of a connector for the Salesforce CRM system.

http://www.zdnetasia.com/news/internet/0,39044908,62057072,00.htm?scid=rss_z_nw
          Comentário sobre Jota Ferreira, o repórter por Marcelo de Almeida e Silva        
Por favor, me ajude isso tudo esta acontecendo dentro do hospital Português em Pernambuco com minha filha de nove anos de idade e ela e cadeirante e tem plano de saúde Camed. No dia 26/01/2014 dei entrada com minha filha na emergência desse hospital e não foi feito nem um exame, só foi passado três tipo de remédio para compra na farmácia e o hospital só deu um remédio para ela, alegando que seria dor lombar sem fazer exame. No dia 27/01/2014 – Ela retornou ao Hospital Português na parte da emergência querendo desmaiar por varia vezes no meu carro, fez uma tomografia e não foi constatado nada, deram vários remédios a ela inclusive mofina três dose em pequeno espaço de tempo e depois foi transferida para enfermaria infantil para aguarda a liberação do apartamento para internação, sendo que na própria enfermaria ela teve choque anafilático, devido muito medicamento que foi aplicado nela em muito pouco tempo, pois na própria enfermaria não tinha equipamento para os primeiro socorros e que foi preciso o pai levar ela nos braço dele para outra sala, porque a marca que ela estava não entrava na sala apropriada para os primeiros socorros e o medico que estava nesse dia de plantão e que foi chamado para fazer os primeiro socorro ele e uma pessoa muito frio e não poderia e não merece cuidar de criança. Resumo. Devido o erro medico que causou o choque anafilático ela esta com problema na vista não tendo mais os 100% das movimentações normais, Tanto exame, tanto remédio para nada, pois ela sente muita dor que fica gritando e se torcendo toda e esta na base da morfina e outros no dia 29/01/2014 (quarta-feira) procurei o departamento comvidoria para reclamar do descaso medico, ai pedirão antes de qualquer coisa que eu procurasse no infante a Dra. Gilma Campo, que tomou algumas providencia e até agora nada foi descoberto sobre as dores que minha filha sente constante, e a pedido da própria doutora foi preciso chamar uma profissional de fora na área de “Neuro Pediatra”, alegando que o hospital não tem esse tipo de profissional para criança só para adulto e que os pais tem que pagar essas despesas. Ate a data de hoje (03/02/2014) não tem diagnostico sobre a dor que minha filha esta sentindo e sofrendo com tudo isso e juntamente toda a família, sabendo que vai chegar um ponto que o medicamento que ela esta tomando “morfina” não vai fazer mais efeito, e qual a atitude do hospital e os seus profissionais. Estou tendo grande despesa com estacionamento, alimentação com as pessoas para nos ajudar e também tenho um bebe de quatro meses que esta dentro do hospital, porque ele mama e a mãe esta também cuidada da sua filha nesse hospital e levando também em consideração que eu estou esse tempo todo sem trabalhar. Esse hospital que ser modelo padrão internacional, só se for à estrutura e não nos profissionais. Medico que atendeu ela e exame realizado: 26/01/2014 – Dr. Marcos Pablo Alencar da Cunha Cavalcanti – CRM 16647 – SBOT -12933 26/01/2014 – Dr. Diogo de Carvalho Leal – CRM 16922 – TEOT 12715 Tomografia Computadorizada do Abdome Superior e da Pelve Ressonância Magnética da Coluna Lombo-Sacra Ultrassonografia do Abdomen Total Ressonância Magnética da Coluna Lombo-Sagra Cultura Automatizada Sumário de Urina
          Antworten von Mario Pufahl: Vorbild für CRM sein        
CRM-Projekte müssen vom Management getrieben und laufend promotet werden - andernfalls drohen sie zu scheitern. Der CRM-Berater Mario Pufahl von der ec4u expert consulting ag über die Kunst, CRM als Philosophie im Unternehmen zu etablieren.
          Damco CRM on Demand: Der No-Regret-Move        
Das dänische Logistikunternehmen Maersk DAMCO investierte in ein neues Customer-Relationship-Management (CRM)-System - unabhängig von der strategischen Ausrichtung des Konzerns. Oberstes Ziel ist es, die Prozesse auf die einzelnen Kunden zuzuschneiden.
          9 To Dos für den CRM-Erfolg: Mitarbeiter müssen CRM leben        
Wenn der Umsatz trotz einer CRM-Implementierung nicht steigt oder die Mitarbeiter sich weigern, das neue System zu nutzen, ist ein CRM-Projekt gescheitert. Die Ursachen sind vielfältig, meist muss das Management die Gründe bei sich selbst suchen.
          Outdoor-CRM: Viele Manager machen ihren Job noch nicht        
Obwohl viele Unternehmen bereits von der besseren Kunden- und Kostenorientierung ihrer Vertriebsprozesse profitieren, hat jedes zweite Unternehmen den Nutzen von mobilem CRM noch nicht erkannt, so erste Ergebnisse einer Studie der Hochschule Landshut.
          Stryker Europe: Neue Mobilität für Außendienstler        
Lange war das Arbeiten von unterwegs mittels mobilem CRM an Akzeptanzproblemen gescheitert. Doch jetzt setzt das Medizintechnikunternehmen Stryker auf High-Tech im Kundenmanagement.
          Mobiles Kundenmanagement: Informationen auf Trab halten        
Nach CRM in sozialen Netzwerken setzen Unternehmen mehr und mehr auf mobiles CRM. Ausgestattet mit Smartphones und Tablet-PCs, schwärmen deren Außendienstmitarbeiter und Servicetechniker aus, um ihre Kunden schneller und flexibler zu betreuen.
          On Demand oder On Premise: "Individuelles CRM setzt sich durch"        
On Demand oder On Premise, Public oder Private Cloud: Nach Ansicht von Elmar Neuwirth, Oracle Sales Director CRM On Demand Nordeuropa, bündelt das CRM künftig alle Kundeninformationen in einem Wissenspool.
          Social CRM - Authentizität gefragt: Das gesamte Unternehmen als Schnittstelle        
Steigender Wettbewerbsdruck und ein sich wandelndes Selbstverständnis der Kunden bewegen immer mehr Unternehmen dazu, ihre Social CRM-Aktivitäten auszubauen. Noch herrscht zu oft statt einer überlegten Social-Media-Strategie Aktionismus vor.
          How to Add Your Own Web Apps to Bitnami LAMP Stacks        
BitNami packages are a great way to test out a specific application, but their use isn’t limited just to the “stacks” that are provided. With a few extra steps, you can use the base platforms such as LAMP to quickly deploy and try out all sorts of web-based applications. Installation of the Platform If you heeded the advise in the previous article, you installed one of the “Infrastructure” stacks, and installed an application such as SugarCRM as a module on top of it. If not, grab the latest “LAMPStack” here and run through the installation process. Once you’ve completed it, start and stop your... Read more
          Apple’s Business Chat - The Big News for Contact Centers        
Apple made a number of interesting announcements at its World-Wide Developers Conference earlier this month. Going virtually unnoticed was a major announcement for contact centers. Business Chat will integrate with Apple’s Messages and other apps and will allow contact centers and CRM systems the ability to deliver iOS users a vastly improved customer experience.
          Software CRM berbasis SMS Gateway        
Software CRM (Customer Relation Management) berbasis SMS Gateway. SMS – Short Messaging Service sebuah protokol yang memungkinkan pesan teks melalui ponsel. Ini merupakan layanan pesan teks yang memungkinkan pengguna untuk mengirim pesan singkat (160 karakter) untuk pengguna lain. Sebuah layanan sangat populer, terutama di kalangan anak muda, dengan 400 miliar pesan SMS dikirim di seluruh […]
          Seaman Paper Asia Streamlines Business Operations with NetSuite OneWorld        
Press Release

Seaman Paper Asia Streamlines Business Operations with NetSuite OneWorld

Wrapping Paper Supplier Speeds Processes and Boosts Revenue 25 Percent Since Upgrading from MYOB

SAN MATEO, Calif. and HONG KONG—Aug 2, 2017


Oracle NetSuite Global Business Unit, one of the world’s leading providers of cloud-based financials / ERP, HR, Professional Services Automation (PSA) and omnichannel commerce software suites, today announced that Seaman Paper Asia (SPA), a leading B2B supplier of lightweight decorative tissue papers for retail packaging and consumer products, has realised significant business benefits since replacing MYOB accounting software with NetSuite OneWorld in 2013. Based in Hong Kong with two locations in China, and one in Vietnam, SPA relies on NetSuite OneWorld to manage its mission-critical financial processes, distribution, inventory and order management, and customer relationship management (CRM) as well as multi-currency transactions in U.S., Hong Kong, and Singapore dollars and the Euro. Since deploying NetSuite OneWorld, the company has reduced the time needed to manage key business processes by half, and has seen a double-digit increase in top-line revenue.

With its previous MYOB system, SPA struggled with limited reporting capabilities and inefficient double-entry of data. Additionally, the company could not easily scale and lacked the CRM and international capabilities it needed for growth. SPA selected NetSuite OneWorld to gain the scalability and flexibility it.

“Our goal is to be a truly global supplier, but we wouldn’t have been able to sustain our business on MYOB,” said Sam Jones, office manager at SPA. “NetSuite’s powerful customisations and access to information anywhere streamlines our processes and helps us grow.”

Since going live on NetSuite OneWorld, top-line revenue has increased 25 percent at SPA, which produces gift wrapping paper for consumers, as well as branded wrapping paper for footwear and apparel brands such as Prada, Victoria’s Secret and Louis Vuitton. SPA has eliminated the manual process of creating separate sales and purchase orders in MYOB, as NetSuite automatically generates a PO from a sales order, reducing time required by more than one-half. “All our processes have been streamlined, from sales orders to invoicing and fulfillment,” Jones said.

In addition, SPA has greatly improved visibility into key business metrics with customisable NetSuite dashboards and robust reporting and analytics that allow users to drill down from transactions into details. A single source of unified data makes it easy to track trends, identify challenges and opportunities, and continuously optimise the business.

“NetSuite gives us a very powerful reporting and analysis environment,” Jones said. “I’ve set up my dashboard in a way that I can see a cross section of sales performance data — it’s all very intuitive, easy and at my fingertips.”

“SPA is a great example of how organisations in Hong Kong and Southeast Asia can improve business performance with NetSuite”, said Herman Yong, Chief Solution Architect at One Pacific Services, a NetSuite Solution Provider in Hong Kong that implemented OneWorld at SPA.

“We’ve seen soaring demand in Hong Kong and Southeast Asia at large for cloud-based business management software that offers scale and agility not possible with outdated systems,” Herman said. “The results that SPA has seen reflect just how transformational moving to NetSuite is for companies in a range of industries.”

NetSuite OneWorld supports 190 currencies, 20 languages, automated tax calculation and reporting in more than 100 countries, and transactions in more than 200 countries.

Additional benefits that SPA has realised with NetSuite OneWorld include:

  • Multi-currency transactions. NetSuite OneWorld enables SPA to streamline transactions in U.S., Hong Kong and Singapore dollars and the Euro, while Seaman Paper Europe transacts in the Euro and U.S. dollar.
  • International tax compliance. Working with NetSuite Solution Provider Alta Via, the German subsidiary uses NetSuite OneWorld to improve its European Union and Germany tax compliance.
  • Anytime, anywhere cloud access. Ability to access business-critical information in NetSuite OneWorld from anywhere in the world has proven vital to help SPA staff keep their fingers on the pulse of the business while traveling or working remotely.
  • Inventory visibility. SPA has real-time insights into inventory availability at warehouses in Hong Kong, Germany and the U.K., helping it better fulfill orders and manage production volume.
  • CRM capabilities. NetSuite CRM gives SPA sales staff a unified record of all customer account, interaction and order history information to help drive sales and provide a superior customer experience.

About Oracle NetSuite Global Business Unit

Oracle NetSuite Global Business Unit pioneered the Cloud Computing revolution in 1998, establishing the world’s first company dedicated to delivering business applications over the internet. Today, Oracle NetSuite Global Business Unit provides a suite of cloud-based financials / Enterprise Resource Planning (ERP), HR and omnichannel commerce software that runs the business of companies in more than 100 countries. For more information, please visit http://www.netsuite.com.

Follow Oracle NetSuite Global Business Unit’s Cloud blog, Facebook page and @NetSuite Twitter handle for real-time updates.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.



          Telecom Brokerage Fuels Rapid Growth with NetSuite        
Press Release

Telecom Brokerage Fuels Rapid Growth with NetSuite

Master agent nets triple-digit gains in sales productivity and commissionable revenue with move to cloud ERP

SAN MATEO, Calif.—Jul 26, 2017


Oracle NetSuite Global Business Unit, one of the world’s leading providers of cloud-based financials / ERP, HR, Professional Services Automation (PSA) and omnichannel commerce software suites, announced today that TBI (Telecom Brokerage Inc.), the nation's largest master agent and technology services distributor, has continued its rapid growth since graduating to NetSuite from QuickBooks and an industry-specific solution called RPM Telco. TBI relies on NetSuite to run end-to-end processes, spanning financials, quoting, order management, billing, customer relationship management (CRM) and project management. Additionally, NetSuite’s powerful and flexible SuiteCloud development platform has enabled TBI to embed the commissions it receives from carriers and share them with its IT service provider selling partners, all from within the NetSuite platform.

Since implementing NetSuite in July 2014, TBI sales productivity has soared 133 percent. Commissionable revenue has doubled, while the workforce has grown 80 percent to 180 employees. The company has improved efficiency and visibility across the business while strengthening its partnerships.

Founded in 1991, TBI offers enterprise IT solutions in voice, data, internet and cloud from more than 85 carriers, including Verizon, Comcast, AT&T, CenturyLink and Spectrum. As the company grew in a hot IT market, it needed to streamline complex operational processes and become more efficient for its selling partners. TBI evaluated Microsoft Dynamics, Sage, SugarCRM and Salesforce.com before selecting NetSuite as the optimal platform for its next phase of growth.

“Our business has seen explosive growth that’s a byproduct of the sector — but also our ability to adapt to market changes with real-time business intelligence in NetSuite,” said Jeff Newton, VP of Enterprise Sales and IT at TBI. “NetSuite has given us a level of visibility we never envisioned. We can better manage our customers’ experience based on how efficiently orders move through our system.”

TBI initially looked at NetSuite to replace QuickBooks and provide CRM capabilities. It soon realized, however, that it could also move its mission-critical commissioning functions from RPM Telco into a single NetSuite environment. Working with NetSuite Solution Provider Gurus Solutions and the NetSuite SuiteCloud development platform, TBI further customized unique processes within commissioning and its operational support departments. Visibility into commissioning and order tracking is now shared with its selling partners directly in NetSuite’s unified platform.

“It’s a very complex and mission-critical workflow to get commissions to agents. We were effectively putting our business on the line by moving commissioning into NetSuite,” Newton said. “I can say our migration from RPM Telco to NetSuite has made this the most successful technology move TBI has ever undertaken.”

With NetSuite, TBI is now able to continue its rapid growth trajectory. “As we look to grow our business in new sectors and verticals, NetSuite is not a limiting factor whatsoever,” Newton said. “It scales with the business.”

TBI has gained the following benefits since implementing NetSuite:

  • Strong partner relationships. With NetSuite Advanced Partner Center, TBI’s more than 3,000 partner users can track commissions, orders and financial data in NetSuite, as well as run reports, open tickets and troubleshoot issues.
  • Business efficiency. TBI has minimized the inefficient “swivel chair” syndrome of piecing together information across disparate applications, enabling its personnel to focus on customer service and driving sales.
  • Real-time visibility. Reporting and analytics on a single source of data in NetSuite give TBI real-time insights into key business metrics that are critical to continuously optimizing business models and processes.
  • Project management. TBI relies on the NetSuite Project Management module to help manage engagements with IT service provider partners, from planning and contract management through to implementation.
  • Agile and flexible development platform. TBI has taken advantage of the customization capabilities of the NetSuite SuiteCloud Development Platform and NetSuite partner solutions, including HubSpot for marketing automation and 8x8 and Five9 for enterprise contact center, to build an agile cloud ecosystem.
 

About SuiteCloud

NetSuite’s SuiteCloud is a comprehensive offering of cloud-based products, development tools and services designed to help customers and commercial software developers take advantage of the significant economic benefits of cloud computing. Based on NetSuite, the industry's leading provider of cloud-based financials / ERP software suites, SuiteCloud enables customers to run their core business operations in the cloud, and software developers to target new markets quickly with newly-created mission-critical applications built on top of mature and proven business processes.

The SuiteCloud Developer Network (SDN) is a comprehensive developer program for independent software vendors (ISVs) who build apps for SuiteCloud. All available SuiteApps are listed on SuiteApp.com, a single-source online marketplace where NetSuite customers can find applications to meet specific business process or industry-specific needs. For more information on SuiteCloud and the SDN program, please visit www.netsuite.com/developers.

About Oracle NetSuite Global Business Unit

Oracle NetSuite Global Business Unit pioneered the Cloud Computing revolution in 1998, establishing the world's first company dedicated to delivering business applications over the internet. Today, Oracle NetSuite Global Business Unit provides a suite of cloud-based financials / Enterprise Resource Planning (ERP), HR and omnichannel commerce software that runs the business of companies in more than 100 countries. For more information, please visit http://www.netsuite.com.

Follow Oracle NetSuite Global Business Unit’s Cloud blog, Facebook page and @NetSuite Twitter handle for real-time updates.


Contact Info
Christine Allen
Oracle NetSuite Global Business Unit
603-743-4534
pr@netsuite.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.


Talk to a Press Contact

Christine Allen

  • 603-743-4534

          Orvoslátogató munkakörbe keresünk munkatársat. | Feladatok: Napi szintű kapcsolattartás a vezet...        
Orvoslátogató munkakörbe keresünk munkatársat. | Feladatok: Napi szintű kapcsolattartás a vezetőséggel és a kollégákkal • CRM rendszer napi szintű karbantartása, frissítése • Az éves meghatározott tervek szerinti forgalom - előre egyezetetést követően - biztosítása, és növelése • Új termékek piacon történő bevezetése, értékesítése • Rendelések felvétele, lebonyolítása • Orvoslátogatások megtervezése és lebonyolítása • Új ügyfelek felkutatása. | Mit ajánlunk: versenyképes fizetés; • dinamikus csapat • fejlődési lehetőség | Elvárások: kereskedelmi végzettség, fogászati implantológiai területen szerzett tapasztalat • angol középfokú nyelvtudás • B kategóriás jogosítvány • kiváló kommunikációs képesség • magabiztos fellépés | További elvárások: német nyelvtudás • saját autó | További infó és jelentkezés itt: www.profession.hu/allas/1056938
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Customer Quality Specialist munkakörbe keresünk munkatársat. | Feladatok: The purpose of the job is to support the customer satisfaction improvement of the company through the evaluation of customer feedback and creating the criteria for perfect customer experienceClose cooperation with the Dealer Network in collecting Customer Satisfaction dataSharing the data evaluation with the poll agencyAnalysing Customer Satisfaction survey results and sharing the outcome with the departments involvedWorking out action plan for the increase of customer satisfaction index of the companyUnderstanding and analysing Customer needs and create an excellent Customer ExperienceLocalising CRM contents articles, etc. of KIA Motors HungaryPreparing documentation of CRM related workflowsManaging GDPR declarationsHandling customer complaint related to CRM issues. | Elvárások: The ideal candidate is good at analysing and evaluating data and also has the ability to communicate the resultsHas at least two years of work experienceResult-driven and decisive personality with the willingness of working in an intercultural teamCollege or university degree in Economics or Business Informatics or Business ManagementMinimum upper-intermediate level of English, both written and verbalGood command of MS Office especially Excel programs, SAP knowledge is an advantage | További infó és jelentkezés itt: www.profession.hu/allas/1053766
          CRM Campaign Manager munkakörbe keresünk munkatársat. | Feladatok: Managing and monitoring adho...        
CRM Campaign Manager munkakörbe keresünk munkatársat. | Feladatok: Managing and monitoring adhoc & planned campaigns on a daily basis • Acting fast to meet segment priorities, adhoc request and delivering campaigns on time • Deep knowledge of campaign management system capabilities enables to support campaign planning & participating in CRM & lifecycle management related projects • Monitoring campaign results and proposing development opportunities or new campaign ideas • Identifying opportunities to develop campaign management system capabilities and testing new implementations • Effective commination and cooperation with cross-functional teams: business intelligence, segment managers, proposition managers. | Elvárások: Bachelor / Masters? degree • 2-4 years of relevant experience preferably in CRM/Campaign Management • Effective verbal and written communication • Market and customer oriented way of thinking and result-oriented attitude • Dynamic and positive mindset • Not afraid of changes, new situations • Precise • Fluent English • Dynamic and positive mindset • Flexible and ready to adapt fast and easy • Promotes a ?teamwork approach? and work collaboratively with other units • Good analytical skills • MS Office knowledge | További infó és jelentkezés itt: www.profession.hu/allas/1050405
          Vezető elemző munkakörbe keresünk munkatársat. | Feladatok: befektetési portfóliók összeállítás...        
Vezető elemző munkakörbe keresünk munkatársat. | Feladatok: befektetési portfóliók összeállítása, folyamatos figyelemmel kisérése, elemzések, kimutatások készítése; • befektetési tanácsadás a meglévő ügyfelek részére és az ezzel kapcsolatos adminisztráció; • az értékesítés szakmai támogatása, megoldási javaslatok, háttéranyagok, tanulmányok készítése; • együttműködés a többi szakterülettel oktatás, marketing, backoffice; • vállalkozások értékelése pénzügyi mutatók alapján; • termékfejlesztésben való részvétel; • CRM rendszer használata, befektetéssel kapcsolatos tájékoztatások rendszeres küldése a meglévő ügyfelek részére.. | Mit ajánlunk: stabil munkahely; • változatos, újszerű feladatok; • kiváló csapat; • folyamatos képzési lehetőségek; • versenyképes jövedelem és béren kívüli juttatások. | Elvárások: főiskolai/egyetemi diploma, szakirányú végzettség; • angol nyelvismeret; • legalább két év releváns munkakörben szerzett szakmai tapasztalat; • igény a folyamatos tanulásra, fejlődésre; • elemző, analitikus szemléletmód; • jó kommunikációs készség, ügyfélközpontúság; • önálló munkavégzés; • kitartás és magas teherbíró képesség. | További elvárások: biztosítási területen szerzett tapasztalat; • portfólió kezelésben és befektetésben szerzett tapasztalat; • vállalati kapcsolattartásban szerzett gyakorlat. | További infó és jelentkezés itt: www.profession.hu/allas/1050626
          CRM üzletfejlesztési menedzser munkakörbe keresünk munkatársat. | Feladatok: A CRM rendszerhez ...        
CRM üzletfejlesztési menedzser munkakörbe keresünk munkatársat. | Feladatok: A CRM rendszerhez kapcsolódó fejlesztési igények megfogalmazása, üzleti specifikációk megírása, a fejlesztési feladatok nyomon követése, tesztelési és bevezetési feladatok koordinálása és megvalósítása a CRM főosztályon belül. • Együttműködés az üzleti területekkel a CRM rendszer használatának üzleti folyamatokba való illesztésében, felhasználói riportigények menedzselése. • CRM oldali támogatás az értékesítési és marketingakciók, ügyfél-akvizíciós és termékkampányok, loyalty programok előkészítéséhez, megvalósításához. • A CRM rendszer használatához kapcsolódó oktatási anyagok elkészítése, oktatások támogatása, oktatások megtartása. • A CRM rendszerbe történő betöltések, kampányterítések támogatása, paraméterezési feladatok megvalósítása. • Fióki, hálózati CRM tevékenységek nyomon követése, támogatása, visszajelzések gyűjtése a felhasználóktól, ezek kezelése, valamint javaslattétel a megoldásra. • CRM-el kapcsolatos dokumentációk ellenőrzése és naprakészen tartása.. | Mit ajánlunk: Versenyképes fizetés. • Kihívásokkal teli és felelősségteljes munka. • Fejlődési és szakmai képzési lehetőségek. • Kedvezményes sportolási lehetőség. • Támogató, barátságos cégkultúra, jó hangulatú csapat. • Karrierlehetőség Magyarország egyik legdinamikusabban fejlődő pénzintézeténél. | Elvárások: Felhasználói szintű informatikai ismeretek. • Banki szabályok, folyamatok ismerete. • Felsőfokú végzettség. • CRM rendszer menedzselésében szerzett minimum 1 éves szakmai tapasztalat. • Alapfokú angol szóbeli és írásbeli nyelvismeret. • Jó írásbeli és szóbeli kommunikációs képesség. • Jó szervezőkészség és problémamegoldó képesség. • Megbízható, pontos munkavégzés, igényesség az önállóan és csapatban ellátandó feladatok terén is. | További infó és jelentkezés itt: www.profession.hu/allas/1050397
          BitRock Installers for SugarCRM Surpass 100,000 Downloads        

The BitRock Installers for SugarCRM make it easy to get the leading open source CRM solution up and running in just minutes. Since being posted on SugarForge, the BitRock Installers for SugarCRM have been downloaded over 100,000 times.

(PRWeb September 21, 2006)

Read the full story at http://www.prweb.com/releases/2006/09/prweb439731.htm


          Is Gold the Right Investment?        
I was asked by a journalist this week about investing in Gold it is often considered a “safe haven” and insurance against financial woes like inflation, deflation, currency collapse and other calamities. But just today “ Gold Fell to a Two Month Low” http://www.bloomberg.com/apps/news?pid=newsarchive&sid=a6sRqqG2FcRM Gold is an investment that has a place in an investment [...]
          Comment on Techaeris: Your source for tech and gaming news and reviews by Rest your weary fingers - voice activation is coming to a CRM near you        
[…] and skip directly to the data they’re seeking. A time-crunched salesman can simply say: “Alexa, open Act! and retrieve John Smith’s email” rather than opening a CRM program on a computer and […]
          Base CRM: The Enterprise Startup On A Mission To Overthrow Salesforce        
I spoke with Base Founder and CEO Uzi Shmilovici about the vision behind his company, challenging Salesforce, and developing the future of CRM software.
          Marion Democrats Launch New Website        
After several months and a lot of learning and hard work, the Marion DEC has launched their new website:

www.mariondems.org

I have to say that despite all of the work and some hard lessons, this project was a lot of fun for me and my two nerdy compatriots: Peter Manon and Mr. X.

We still have some bugs to fix, but most elements are working just fine. The site combines Drupal and CiviCRM into a very good package.

We also launched the Marion County Democratic Party Facebook group at the same time. You can check that out here. If you're on Facebook, anyone can join our group!

Update: Did I mention we have a blog, too? Bookmark and link to us as much as you can!
          Hausverwaltung Akbar        

Wir haben erfolgreich das Systen unser Kunden Hausverwaltung Akbar mit einem Exchange Server erweitert. Alle Arbeitsplätze wurden auf Microsoft Office 2010 migriert. Outlook 2010 wird als Haupt CRM Software benutzt. Dadurch wird die interne Kommunikation enorm erleichtert. Wir bedanken uns für die gute Zusammenarbeit Link: Microsoft Outlook 2010 Link: Microsoft Small Business Server

The post Hausverwaltung Akbar appeared first on treworx mobile.


          Customer Service Agent - Spokane, WA        
Customer Service Agent The position requires strong team skills and consists of telephone and other support utilizing the Client Field Service CRM Platform and various other technologies. Responsibilities Answering emails and prioritizing the level of urgency based on...
          Acceso Fácil – CRM for integrated events        
none
          The Open Source Revenue Model        

Matt McAlister has a really interesting piece examining an Open Source CRM (SugarCRM) versus Salesforce.com. He observes a trend through the lens of SugarCRM that is happening more and more - companies focused around Open Source software that drive revenue from services alone:

They�??ve done a really clever thing which is to build a revenue model around the added services rather than try to charge for the core software. You can download the same app that everyone else uses and install it yourself for free. But if you�??re not up to the installation challenge, you can let them host it for you and get started in about 5 minutes for a $40/month usage fee. They charge more for additional services that larger groups may require.

...

However I just can�??t help but I wonder if SugarCRM is in a position to do to Salesforce.com what Salesforce.com once did to Siebel, undercutting on price and extending efficiencies further out to the edge. The edge used to be self-serve style software as a service. SugarCRM went further and took the edge all the way out to the open source community.

In related news, Peter O'Kelly points to Socialtext's release of the first commercial Open Source Wiki:

Based on the same great product, Socialtext Open is released under a standard open source license, and contains all of Socialtext's enterprise grade code aside from enterprise management and enterprise integration tools.

...

For organizations that require technical support, consulting and developer services for Socialtext Open, Technical Professional Services are available under a service contract for a flat rate of $240 per hour.

Socialtext Technical Professional Services complement Socialtext Professional Service options such as training, adoption consulting and management consulting available at variable rates.


          Powertech System Integrators launches sophisticated ClickSoftware based workforce management system        
Wed, 09/30/2015

Altech Netstar implements first phase of mobility solution that may be a game-changer for service delivery countrywide
Powertech System Integrators (PTY) Ltd (PTSI), a subsidiary of Powertech and the JSE listed Altron Group, today announced the successful implementation of its technician based mobility solution within Altech Netstar. The roll-out of this service-delivery empowerment tool has assisted Altech Netstar in effectively scheduling tracking unit repairs and installations; enhancing job efficiency and productivity.
PTSI’s ClickSoftware scheduling functionality dispatches consumer call-out requests (collated by Altech Netstar’s CRM system) to a company technician’s mobile device. ClickSoftware then ensures that jobs are allocated and tracked accordingly, based on geographical and time limitation parameters. Altech Netstar is also able to monitor technician movement in real time on a location screen.
The system allows technicians to manually input the progress of each task until the job is completed and a closed ticket and client signature is sent back and recorded so billing procedures can be implemented. Security is prioritised as communication is facilitated through an APN SIM card on a company issued device, requiring multiple authentication steps before access is granted.
“PTSI has localised a world class solution, ClickSoftware, to address  South African challenges in workforce management,” says Francois Blignaut, General Manager of Mobility, GIS &amp; ADMS, PTSI. This is another positive step in smart mobility and the creation of smart cities through machine-to-machine (M2M) capability.
The next phase of the project could see the solution becoming fully automated, utilising customer portals through which clients can conveniently select time slots with associated pricing, and receive feedback on how a particular job is progressing.
“PTSI’s solution has truly achieved what it set out to do,” adds Ralph Josling, General Manager of Technical Services, Altech Netstar. “As more jobs can be seamlessly allocated to technicians on a daily basis, we will soon exceed our previous order handling capability; boosting ROI and reducing costs. ClickSoftware also keeps an accurate record of customer and job information, allowing for effective data analysis and product and service monitoring.” 
The solution can be adapted to a variety of sectors, from telecoms, water and power utilities, to mining and commercial companies. Municipalities will, for example, be able to schedule call outs more effectively; passing relevant information on to both technicians and customers so that electricity and water issues can be solved timeously and efficiently.


          In-House Digital Marketing Manager        
Digital Marketing Manager

If you live and breathe digital marketing, we want to talk to you. We are looking for a Digital Marketing Manager to develop, implement, track and optimize our digital marketing campaigns across all digital channels.

Responsibilities:
  • You will be responsible for significantly increasing traffic across the following digital channels:
    • SEO
    • PPC
    • Social Media
    • FB Advertisement
    • Content Marketing Amplifications
    • Remarketing
    • Audience Targeting
  • Formulate digital media strategy in partnership with the Marketing team across all portfolios
  • Communication of digital strategy, performance and optimisation to key stakeholders , especially how objectives will be reached
  • Establish key audience digital channel strategies to ensure maximum reach and performance
  • Establish, implement and monitor digital marketing performance benchmarks to deliver against ROI Events assets
  • Implement SEO and SMO best practices across all websites and social media channels.
  • Formulate Search Engine and Social Media Optimisation (SEO & SMO) strategies for all events verticals and schedules for each partnership to ensure all benefits and deliverables fully leveraged
  • Working with Marketing team develop digital communications schedules in accordance with the defined role of each channel (including but not limited to Social Media and Consumer Databases)
  • Manage Social Media Managers to ensure delivery of a holistic online strategy (this should include a content strategy)
  • Manage Social Media Managers to drive brand awareness through online traffic
  • Developing and implement search engine and online media
  • Developing comprehensive SEO onsite and offsite strategies
  • Managing SEM content to drive ROI and supports ongoing SEO actions
  • Brainstorm new and creative growth strategies
  • Experience in optimizing landing pages and user funnels
  • Delivering online reporting and insights, monitoring emerging trends in search and online media
Requirements:
  • Confident with at least 4 years’ experience across all channels of digital marketing from a digital marketing concept level through to managing campaigns
  • Advance knowledge of Digital Marketing tools
  • Excellent English Communication in both verbal and oral is a must.
  • Knowledge of fundamentals of web analytics and packages
  • Previous experience in using SEO/SEM toolkits
  • CRM (database segmentation) knowledge would be ideal
  • Strong experience in the leveraging SEO & SEM
  • Advance knowledge in eCommerce platforms, mainly Shopify.
  • Experience in SEO, Link Building and offsite content strategies
  • Extensive use of Google AdWords and relevant online advertising
  • Advanced user of SEO, social media and market/competitor Intelligence tools
  • Up-to-date knowledge about SEO best practices, search engine algorithm changes, social media and internet marketing industry trends and developments
  • Excellent working knowledge of reporting and analytics packages such as Google Analytics and Adobe Site Catalyst with strong analytics skills.
  • Ability to work full-time: Monday - Saturday, 9am - 6pm
  • Possesses positive attitude, very communicative and ability to work with a constantly growing digital team.

          In-House Hiring: Digital Marketing Manager        
If you live and breathe digital marketing, we want to talk to you. We are looking for a Digital Marketing Manager to develop, implement, track and optimize our digital marketing campaigns across all digital channels. Responsibilities: You will be responsible for significantly increasing traffic across the following digital channels: - SEO - PPC - Social Media - FB Advertisement - Content Marketing Amplifications - Remarketing - Audience Targeting -Formulate digital media strategy in partnership with the Marketing team across all portfolios. -Communication of digital strategy, performance, and optimization to key stakeholders, especially how objectives will be reached. -Establish key audience digital channel strategies to ensure maximum reach and performance -Establish, implement and monitor digital marketing performance benchmarks to deliver against ROI Events assets -Implement SEO and SMO best practices across all websites and social media channels. -Formulate Search Engine and Social Media Optimisation (SEO & SMO) strategies for all events verticals and schedules for each partnership to ensure all benefits and deliverables fully leveraged -Working with Marketing team develop digital communications schedules in accordance with the defined role of each channel (including but not limited to Social Media and Consumer Databases) -Manage Social Media Managers to ensure delivery of a holistic online strategy (this should include a content strategy) -Manage Social Media Managers to drive brand awareness through online traffic -Developing and implement search engine and online media -Developing comprehensive SEO onsite and offsite strategies -Managing SEM content to drive ROI and supports ongoing SEO actions -Brainstorm new and creative growth strategies -Experience in optimizing landing pages and user funnels -Delivering online reporting and insights, monitoring emerging trends in search and online media Requirements: -Confident with at least 4 years’ experience across all channels of digital marketing from a digital marketing concept level through to managing campaigns -Advance knowledge of Digital Marketing tools -Excellent English Communication in both verbal and oral is a must. -Knowledge of fundamentals of web analytics and packages -Previous experience in using SEO/SEM toolkits -CRM (database segmentation) knowledge would be ideal -Strong experience in the leveraging SEO & SEM -Advance knowledge in eCommerce platforms, mainly Shopify. -Experience in SEO, Link Building, and offsite content strategies -Extensive use of Google AdWords and relevant online advertising -Advanced user of SEO, social media and market/competitor Intelligence tools -Up-to-date knowledge about SEO best practices, search engine algorithm changes, social media, and internet marketing industry trends and developments -Excellent working knowledge of reporting and analytics packages such as Google Analytics and -Adobe Site Catalyst with strong analytics skills. -Ability to work full-time: Monday - Saturday, 9 am - 6 pm -Possesses positive attitude, very communicative and able to work with a constantly growing digital team. Note: This is an In-House work, however, you should be able to at least work from home until the office is fully setup. Having your own laptop/pc with internet speed not lower than 5mbps.
          How Zimbalam’s Real-time CRM System and Social Network Player Makes More Money for Independent Artists        
Zimbalam is very pleased to announced that the new Zimbalam Backstage real-time CRM system and fully intergrated Zimbalam player and Facebook Widget are now live for all users Read More ...
          Comment on Sports CRM discussion with Bobcats Chris Zeppenfeld by Workforce Technology – The next piece of the puzzle – Event Workforce Group | Knowledge Base        
[…] Bobcats, who provide a tailored customer experience and subsequently drives ticket sales as a result: (Thanks to Sean Callanan for the […]
          Bozeman Health: Pacemaker-Electrophysiology Clinic RN        
$37.50 - $50.52 DOE: Bozeman Health: Pacemaker-Electrophysiology Clinic RN- CRM device eval and mgmt under supervision of physician, supports & educates, collaborates with team. Bozeman, MT
          How Closing the Language Skills Gap May Save Your Business Big $$$        
Recently, Sheerin Vesin, Rosetta Stone Enterprise & Education’s HR practice lead, contributed an article to CRM Xchange. Here are the highlights: One of our customers, Aspen Skiing Company in Aspen, Colorado, sought to provide their employees with foreign language proficiency. … Continue reading
          Three Reasons Why You Need Social Integration In Your CRM        

This is a guest post by Lauren Stafford. Lauren works as a Digital Publishing Specialist at Discover CRM, a platform which gathers together the latest thinking, news, and research about CRM software. It’s tempting to see CRM and social apps as two separate entities but –  to take advantage of growth opportunities – you need

The post Three Reasons Why You Need Social Integration In Your CRM appeared first on Nudge.ai.


          44 Powerful Marketing Tools for Facebook Ads, Websites, CRM and More        

This is the audio version for the blog post found at jonloomer.com/tools.


          Why CRM is not an option but mandatory for start-ups?        
Customer Relationship Management is not something start-ups should even dare to cut back on.
          Ericsson to Acquire Telecom Unit of Chinese Company Sunrise Technology        
Ericsson has signed an agreement to acquire the telecom wing of China’s Sunrise Technology. Sunrise Technology, with headquarters in Guangzhou, China, is a provider of IT services in the OSS BSS (operations and business support systems) domain. The company will continue to run as a separate body and will serve its customers in all other sectors it served previously, except for the telecom domain. The business body that is to be acquired is a well known service unit with record of delivering multifaceted IT solutions to leading telecom operators of Mainland China. Nearly 1,000 employees of Sunrise Technology, all of whom are based in Guangzhou , will now be joining Ericsson by the second quarter of this year, subject to routine acquisitions-based closing conditions. This employee base has an expertise in a number of niches such as IT consulting, systems integration, CRM (customer relationship management), business analytics, business intelligence solutions, and application maintenance and development. Magnus Mandersson, the Executive Vice President of Ericsson said that China is the world's biggest mobile market when the number of subscriptions is considered – nearly 1.2 billion. Most of the telecom operators in China are at the start of an IT transformation journey, and will replace their legacy systems pretty soon with advanced solutions that can enable them in launching digital services. He added that the acquisition of the telecom unit of Sunrise Technology will help Ericsson in boosting its ability to serve telecom operators’ transformation needs in China, helping the company in nearing its goal of becoming a global leader in ICT. This acquisition has significantly strengthened the company’s position in China and it shows its commitment in the telecom sector of the country. 

Original Post Ericsson to Acquire Telecom Unit of Chinese Company Sunrise Technology source Twease
          Canon C200 Review – Impressive RAW Footage & Ergonomics For Little Money        

In terms of specs, the C200 is certainly Canon’s most interesting camera since their entry into the cinema market. A week after the announcement of this affordable 4K RAW camera, we had a chance to put it to the test, shoot a lot of RAW and MP4 footage and create this Canon C200 Review for you. If you’re interested in cinema cameras, or have questions about the performance of the C200, what we found will probably be for you.

Please note: I did not notice any firmware related flaws, but the camera tested was still on a beta firmware.
Canon C200 Review – A Day With Canon’s New Baby
Canon kindly invited me to attend a press event surrounding their new Canon C200 cinema camera. Fortunately for you, I was also given the chance to record a lot of footage with it and draw my own conclusions for this C200 review. At this point I must admit that after having spent time with the camera and seeing the footage, there are a lot of good arguments that speak in favour of it! Nevertheless, I’ll run you through all the pros and cons I found.
Disclaimer: At cinema5D we have tested almost every cinema camera on the market. This gives us a pretty good idea about a camera’s strengths and weaknesses in order to recommend the best tool for the job. Still, keep in mind that this C200 review reflects my subjective opinion, derived from my own experience and shooting style. I hope it will help you make an informed decision for your own work.

The Features at a Glance
Here’s what the Canon C200 promises on paper:
RAW

Internal 12-bit 4K RAW
Smaller file size with “Cinema RAW Light”
Records RAW to CFast 2.0
Up to 59.94 fps in 4K 10-bit

MP4

Internal UHD MP4 recording – 150 Mbps
Records MP4 to SD card (>U3)
Up to 59.94 fps in UHD 8-bit (4:2:0)
Up to 120fps in HD with full sensor readout

Additional Features of Interest

Super35 CMOS sensor & active EF mount
Advanced Dual Pixel CMOS Auto Focus with touch screen and face detect
5 Internal ND filters (up to ND 10!)
Good low-light performance and low noise
HDMI and SDI outputs
XLR inputs on the body
Proxy Recording onto SD card

“So what does this mean?” some might ask. Well, 4K RAW in a camera that costs $6,000 sounds great, and the fact that it can shoot up 60p RAW and up to 120fps in HD is very useful. A package offering the features, ergonomics, service and quality that Canon is known for are all very convincing arguments that make this camera a no-brainer for many filmmakers.

On the other hand, not everyone needs to shoot RAW – in fact I talked to a lot of people who actually really prefer not to. It offers the highest quality and can give you the most organic, cinematic and expensive-looking footage, but it also involves a process of transcoding and requires a lot of storage space. As such, if RAW is not used to its full potential, it may not be beneficial to many users like documentary and event shooters, for whom RAW alone may not be a good selling point.
The Canon C200 also offers MP4 with a compression of 150 Mbps, a standard h.264 compression that most entry level prosumer cameras get these days. But for many professionals, this doesn’t provide high-enough quality and, as a result, this camera seems to offer something that suits high-end shoots as well as the low end, but there remains a gap in the middle. At the moment, one would have to use the higher-priced C300 mark II to fill this gap.
BUT before we draw our final conclusions just based on spec sheets (suggestion: don’t do that), let’s put the camera through its paces and see how RAW and MP4 actually work in the field.
Canon C200 RAW Footage
The first thing most people will be interested to see is the RAW footage out of the Canon C200. For this C200 review I spent a couple of hours putting the new camera through the elements, ranging from harsh sunlight, to strong wind and eventually pouring rain. I love to be in the weather when it comes to shooting cinematic images, so the shoot was very enjoyable too. Check out my footage below:

I strongly urge you to either download the source file from Vimeo and watch this on a good 4K screen. It’s worth it.
Workflow
To see how the RAW footage performs, I created a very strong grading look that would heavily play with colors and contrast. First, I converted the Canon C200 CRM files (which are single files by the way, not photo sequences) into Apple ProRes 4444, so I had a format I could easily work with. The reason is that CRM is currently only compatible with a limited number of software applications, so I converted inside DaVinci Resolve 14 Beta and then went on to edit my footage in Adobe Premiere Pro. Canon recommends to use their own conversion tool, which allows you to select one of their log gamma profiles. I was told that Adobe apps will support CRM natively in the near future too.
The conversion in both DaVinci Resolve 14 Beta and the Canon Cinema RAW Development tool took a little under 30 minutes for 16 minutes of footage on an 8-core Mac Pro.

RAW?
At first I did not expect full-fledged RAW quality. The camera just seemed too easy to use and recording RAW is usually less convenient. Either the camera is bulky, too expensive or too difficult to use, or lacks built-in ND filters, etc… But I was surprised. The Canon C200 delivers excellent 12-bit RAW files that hold up impressively. The quality is organic, the rolloff is soft and most importantly, there is a lot of shadow information.
Canon C200 Review – Dynamic Range Observation
For the shot above I was standing underneath a large tree. As you can see, it had lots of thick leaves, while in the open, the midday sun was burning down. If you know this kind situation, then you know that the leaves under the tree should be very dark and the spots where the sun hit the wet leaves should be very overexposed. I had no trouble pulling the overexposed parts back and pushing the shadowy leaves into light. Actually, with any shot I took I had no trouble getting everything exposed correctly. I took some shots with and without ND just to see heavy overexposure and underexposure, and in the grade I was able to match both shots without noticing any noise whatsoever.
This is what impressed me the most. I could literally shoot any way I wanted, I didn’t even have to expose correctly. The footage (all shot at native ISO 800) is so clean, that I can push the material without risking a noisy image. The grading experience was very pleasing and of course I could easily control colours, while getting an overall organic look. As we know, the sensor is mostly similar to the previous Canon C camera sensors so not much has changed there, and people who are familiar with C cameras will appreciate the low-noise organic look. While the dynamic range may not be quite up there with the Arri ALEXA, the overall RAW from the Canon C200 screams quality and is certainly a professional high-end cinema tool that you should try before dismissing it.
Canon C200 with 50mm Cine Prime Lens
How Much Data Does the C200 RAW Produce?
This is an important question. While the new Cinema RAW Light format has been called 3 times and 5 times smaller than traditional RAW formats, the camera still produces a lot of data. The benefit of the Canon C200 though, is that the media (CFast 2.0) is not proprietary and is becoming cheaper and cheaper, so it is easy to get several CFast cards.
Canon C200 writing RAW data
I shot with a Transcend 128GB CFast 2.0 card in 4K 24p – This gave me 16 minutes of recording time.
Those 16 minutes turned into another 134GB of data after transcoding to Apple ProRes 4444, but when CRM becomes compatible with Adobe Premiere I won’t have to transcode anymore. If you use one of the supported apps for editing you can also save that extra disk space.
In comparison, the Sony a7S II records UHD at 100 Mbps, so it requires 12GB of storage for the same 16 minutes of recording time.
In comparison, the new Panasonic EVA1 records 4K at up to 400 Mbps, so it requires up to 48GB of storage for the same 16 minutes of recording time.
So to put things in perspective, in order to get RAW quality from the Canon C200 you need about 10 times as much storage space as when recording 8 bit on a Sony a7S II and about 2-3 times as much space as when recording 10 bit on the Panasonic EVA1. For many this will not be viable, because they simply need to record too much footage or they don’t have the extra processing power and time required to work with RAW. For me personally, I’m a convinced RAW shooter – I love to get the best out of my footage and I love to edit, and the extra space and additional rendering is worth it for me.
Canon C200 CFast 2.0 Slot
What About 150 Mbit MP4 – Worthless?
Oh, about that one. I must admit, like many others, at first I was disappointed by the low-spec 8-bit codec alternative the C200 had to offer on paper. 150 Mbps sounds underwhelming and we can get the same from most mirrorless cameras nowadays, can’t we? In theory yes, but the mp4 from the C200 is really not bad, and I would argue that it can hold up pretty well against most other 8-bit cameras.
Here are two jpeg screen grabs. Note that this is not a scientific test.
Canon C200 Review – 8 bit UHD MP4 – graded
Canon C200 Review – 12 bit 4K RAW – graded
Canon uses two green channels as on all other C cameras in order to get more accurate color information out of the 8-bit space. I was surprised by how well mp4 worked. It is certainly a usable alternative that makes sense in broadcast and documentary, but don’t expect to get 12-bit RAW quality from an 8-bit mp4. The video is certainly softer and a bit more mushy.
ungraded, 100% crop
Slow motion in 120fps works very well too. Even though the resolution is only HD, those HD images are quite good. They are down-sampled from a full sensor readout and they look very nice at first glance. Unfortunately, I noticed a bit of aliasing and moire in the slow motion footage, where it often became visible in contrasty areas with fine lines.
HD slow motion recording at 120fps | visible moiré pattern in the water.
For those who still need more than the MP4 the C200 currently has to offer, Canon announced that their XF-AVC video format will be available via a free Canon C200 firmware upgrade coming in Q1 2018.
Please note: The camera tested was still on a beta firmware. I think it is unlikely that the aliasing is firmware related, but it should be mentioned none the less.
Canon C200 Review – The Shooting Experience

RAW was what most people were interested in regarding the Canon C200. But for many shooters, ergonomics and reliability is another key aspect when it comes to evaluating a camera. Canon has certainly put a lot of their camera-making experience into the Canon C200. The result is a well-rounded and powerful cinema camera package that mostly works in tandem with the operator.
Auto Focus!
The auto focus on the Canon C200 convinced me. Canon’s Dual Pixel Auto Focus is simply better than what other cinema cameras have to offer. It works. I had it enabled for most of the shots with the Canon 100mm F/2.8 L Macro Lens that I used for this C200 review. With a tap of the touchscreen you can direct your focus to the right part of the picture.
Canon C200 with Canon 100mm F/2.8 L Macro Lens
Focus Assist!
This is a great feature that Canon introduced with the Canon C300 mark II. The focus assistant tells you when your subject is in focus. If it is not, three arrows indicate if your focus is in front of or behind the subject. This is very convenient, and allowed me to rarely need the magnify button for focusing, because I could just rely on the focus assist.
Overall Build Quality
The Canon C200 is a solid and ergonomic tool that feels rugged yet compact and light. The new Canon EOS C200 weighs 1.4kg, while in comparison, the C300 mark II weighs about 1.8kg and the C100 mark II weighs 1.1kg. Considering that this camera shoots RAW, I think a weight of 1.4kg is really good. The new top handle has improved over previous C cameras and feels very solid with several added mounting options.

Fast, Easy Menu
Canon has always had a good menu structure. It is also true for the C200. It was easy and intuitive to use.
10-stop ND
The Canon C200 has 2 separate rotating filter stages. This gives you a lot of flexibility and a range of up to 10 stops of ND filtration. This is extremely handy and lets you work with shallow depth of field even in very bright sunlight without the need for an external filter. Also, with the perfectly balanced internal NDs there is no color shift.
Built-in Connections
Unlike previous C cameras, the Canon C200 has the XLRs built into the body, which is a great improvement. The connectors and buttons sit in the right places for me. There is HDMI and SDI out and, contrary to some rumours out there, I can confirm that both of them output your Canon Log signal. You can also apply LUTs to individual outputs. There is no Canon Log 2 on the C200.
Proxy Recording
For some people who want an efficient workflow with RAW, the 35 Mbps proxy recordings in 2K will be a welcome feature. Proxys are recorded to SD cards. The camera has 2 SD slots, by the way.
Battery Life
One battery lasted for more than 2 hours. I never switched off the camera.

 
Canon C200 Review – What I Didn’t Like
Overall, I had a great experience shooting with the Canon C200. For me it opens up a lot of possibilities, mostly because of its low price and excellent all-round performance that delivers 12-bit RAW. But there are still some things that caught my attention in a negative way.
The Touchscreen
Yes, the whole screen attachment was definitely improved over previous C cameras. When you’ve worked with one of the older models, then you know it can be a bit flimsy, bulky and limiting. The C200’s new screen attachment, on the other hand, is stiff and it is easy to reposition the screen to where you need it and even detaching, which was not possible before. However, after a while the screen started to tilt sideways, because the screw at the front got loose. This has been the same on previous C cameras, something I guess users will have to continue to live with.

Another thing was that during my shoot the screen was not very bright. In direct sunlight I couldn’t see and I was forced to use the small EVF at the back. Later, a Canon representative showed me that the brightness can be dialled up in the menu. I am not sure how much this increases the screen backlight, so this is a point that would require another round of testing. However, I am pretty sure the C200 screen will not be able to hold up against the latest high-bright screens that are so convenient to work with, like the new smallHD FOCUS. If you use a third-party screen though, you will lose the touchscreen functionality on the C200, which is especially useful when using auto focus. The Canon EVF-V70 would probably be a great solution, but is a bit pricey.
No ProRes?
Now I’m being demanding, but just imagine this camera with Apple ProRes codec integration. This is exactly what the C700 offers, but it is a camera in a different price class. With Apple ProRes HQ 10-bit, the Canon C200 would be a perfect fit for everyone and for most of my projects. Unfortunately, the large divide between 12-bit RAW and 8-bit MP4 is just what the Canon C200 is, and for the price, I must say I’ll accept it gladly.
Aliasing in Slow Motion
As I mentioned earlier, there is some aliasing and moiré in 120p slow motion recordings. While the resolution and look is nice, the aliasing aspect makes it a little less exciting for me. Most people probably won’t notice.

Conclusion
As I said at the beginning, it is really hard for me not to like the Canon C200. For $6,000 this camera does almost everything a cinema camera shooter could wish for. The 12-bit 4K RAW quality lives up to the expectations of the word “RAW”. At the same time, the C200 makes the RAW process easy and relatively affordable as you just need a third of the storage space of uncompressed RAW and you can record to CFast 2.0 cards. In a few months Premiere will support the new Cinema RAW Light format natively, as will other major apps, so if your machine is powerful enough, you won’t even need to transcode.
Add to that the fact that this camera offers the best auto focus any cinema camera currently has to offer, face detection, the convenient focus assist feature, great low-light qualities and a rugged, reliable, ergonomic body with up to 10 stops of built-in ND. Honestly, I find the price of this camera surprisingly low. The Sony a7S II costs almost $3,000 and is simply a small (yet impressive) mirrorless camera with 8-bit at 100 Mbps, and certainly in a different league than the C200. Even the URSA Mini Pro is currently $6,000, and people will have to think long and hard if the ProRes formats it offers are worth it in comparison to the new Canon C200.
So far, it has seemed like Canon have mostly done “their own thing”, always pricing their cameras at twice the cost of the rest of the pack. But the Canon C200 is a game changer in that regard, and a clear sign that will challenge the competition. How will Sony, Panasonic and Blackmagic respond?
The Canon C200 is available for pre-order now and will start shipping at the beginning of August 2017. I hope you liked my Canon C200 Review – if it was helpful to you we’d appreciate if you used the buy links below to one of our unbiased sponsors. If you have any questions or thoughts, please let me know in the comments.
Canon C200 vs C200B
The body-only version (Canon C200B) is only available in the US and costs $6,000. If you want the LCD, top handle with mic attachment, side handle and EVF, you’ll have to put down another $2,500 for the “full version”. In terms of media, Canon told me they recommend to use SanDisk 128GB Cfast 2.0 or SanDisk 256GB Cfast 2.0 cards for RAW recording and SanDisk 64GB U3 SD cards for MP4 recording.

The post Canon C200 Review – Impressive RAW Footage & Ergonomics For Little Money appeared first on cinema5D.


          Converge Principals To Speak At Upcoming Conferences        

Converge Principals, Ann Oleson and Jay Kelly will be presenting at two conferences next month. The conferences include Target-X CRM Summit andConference on Adult Learner Enrollment Management (CALEM) 2015.

(PRWeb June 15, 2015)

Read the full story at http://www.prweb.com/releases/2015/06/prweb12787042.htm


          TFT Consulting Ltd: Social Media and CRM Coordinator        
Competitive based on experience and market rate: TFT Consulting Ltd: Social Media specialist for Global Beauty company to lead strategy and activities for portfolio of major brands. Set tone & direction of SocMed & eCRM London
          Customizing Charts using XML – Part 1        
Dynamics CRM 2011 provides a very useful feature called charts. Charts can be designed within charts designer provided out of box and they can also be customized using charts XML. In this post we will look into various customization options available to design charts using XML. Charts are used to display and portrait information in […]
          Selecting a Mail Merge Addon for Microsoft Dynamics CRM 2011        
Microsoft Dynamics CRM 2011 is an innovative product with limitless possibilities to extend and customize according to various industry requirements. In last few years, Microsoft has improved CRM product but there are still some features missing specially in the area of mail merge. These gaps have been beautifully covered by many ISV’s by developing innovative […]
          Solutions & Release Management – CRM 2011        
Microsoft Dynamics CRM 2011 comes with a brand new concept of solutions. Solutions are how customizers and developers author, package, and maintain units of software that extend Microsoft Dynamics CRM 2011. In this post I will be focusing on development of enterprise CRM implementations and utilization of solutions. In enterprise CRM implementations, many processes/iterations are […]
          JavaScript Libraries in Microsoft Dynamics CRM 2011        
In Microsoft Dynamics CRM 4, it is a very tedious task for system customizers to manage and track JavaScript. System Customizers/Developers have to write JavaScript on every event handler on the form. But Microsoft Dynamics CRM 2011 provides JavaScript libraries that can be utilized on events and forms across the solution. Now common JavaScript functions […]
          Call Scripting in Microsoft CRM 2011 – Workflows Reborn        
Microsoft CRM 4 lacks call scripting features and customer especially call center customer will have to buy 3rd party add-ons like TK Dialogues, custom ASPX pages etc. to fulfill this requirement. However, Microsoft CRM 2011 provides call scripting out of the box using processes. Processes are now used in place of workflows. Microsoft has categorized […]
          Enhanced: FTP Server as Document Store for CRM4        
Microsoft CRM can store files as annotation but is not a document management system at all. There are many ways to integrate CRM with Document Management Systems. My approach in this article is pretty much utilization of CRM as xRM. So this xRM based solution is built on top of powerful Dynamics CRM platform. The […]
          FTP Server as Document Store for CRM4        
Microsoft CRM can store files as annotation but is not a document management system at all. There are many ways to integrate CRM with Document Management Systems. If you are looking for search within document, version control, and publishing workflow then this post is not for you. The idea behind this post is to utilize […]
          Auto Complete Recursive/Waiting Workflows – Microsoft CRM 4        
Microsoft Dynamics CRM provides very powerful workflow designer tools to create workflows for various business scenarios. Waiting workflows are one of them. Very often, it is required to create waiting workflow on dates. So if a date is changed the waiting workflow remains in waiting state and date change executes another waiting workflow. So this […]
          HTML Content Editor in CRM4        
It is often required to format and validate HTML contents in CRM 4. Here is a quick way of integrating a JavaScript WYSIWYG Editor. You can find many open source as well as 3rd part JavaScript WYSIWYG Editors. The editor I have used in my post is from TinyMCE – Javascript WYSIWYG Editor. TinyMCE is […]
          xRM – Designing Survey Applications in Dynamics CRM        
I have seen many people talking about designing survey applications in Dynamics CRM. I have analysed different approaches to design survey application and their integration with Dynamics CRM 4.0 during my stay at OA Systems.    Using WSS/MOSS 2007 WSS 3.0/MOSS 2007 provides a very comprehensive tool for planning, designing. Executing and analysing surveys. Following […]
          Promoting Retail Banking on Social Media: Challenges and Solutions        
Retail Banking and Social Media Different businesses are realizing the importance of social media. The platform of social media is not just for entertainment, it can also be used for marketing purposes. Social media marketing is a great platform for businesses to promote their services, products, or content using a collaborative form of Internet social media which is either accessible by a smartphone, tablet, or a personal computer. Use of social networking sites such as Twitter, LinkedIn, and Facebook is a common way to promote business. Social media promotion can be done using videos, images, and music swapping. Organizations use social media development and marketing strategies to reach to their public relations and product/services sales goals. Usually, a company’s social media strategy involves promoting their site or business lines using social media channels. Retail banking provides direct services to the clients. Many bank account holders have their account with a retail bank which offers retail services. Most basic retail banking services include checking and savings account. However, to promote their business they also offer other attractive services. Retail banking is a widespread business. To promote their services, retail banks have started focusing their attention on social media. The platform of social media can help promote the services of a retail bank. It can help to build a brand with the existing customers and to get more new customers. Challenges in the Industry Currently, retail banks are changing their business product offerings to the lucrative market of social media users. Social media networking provides companies with a stage where they can reach out to customers. It helps retail banks to deal with issues in real time; this helps to increase both the quality of the customer service and the consumer trust in the bank. Even though retail banks are focusing on social media platform for promotion purposes, there are various challenges that exist in achieving this goal. These obstacles can hinder retail banks from gaining the necessary attention on social media. One challenge that retail banks face is comparing their social efforts to others within the industry which can be on a domestic level or international level. Determining the metrics that need to be tracked in order to provide customer satisfaction in social media networking is also another hurdle. Indentifying and implementing a tactical effort which has the maximum potential to improve the organization’s current social approach is another big challenge. It is important that the retail bank determines which social practices are to be implemented and which social practices are to be prioritized. Business Strategies For retail banks to implement social media marketing effectively, various tactical measures should be undertaken. First of all instead of a collection of disparate tactics, an overarching framework for social media should be designed from the beginning. It should aim for specific segments and experiences. Also, there should be focus on the necessary internal piping to apply social media networking across channels. The strategy should be such that it covers well-defined metrics which indicate progress towards the bank’s business goals. These metrics should be in alignment with the existing driving metrics. The strategy should include a structure which has clear governance, which means either placing a dedicated social media center of excellence or choosing the social media winners across the retail bank’s service or product lines. It should support effective involvement in social media with effective staff, skills, and control. The retail bank should begin with basic learning and listening platform that allows them to test the water and figure out the potential involvement. After this, the bank should progressively integrate the platform with current CRM tools to achieve a single view of clients. Retail banks haven’t yet exploited the full benefits of social media platforms. Considering the challenges carefully and implementing a smart strategy can help them create a social media marketing channel. This will help them to build a large consumer base that can help to effectively promote the bank in the market. Browse Full Report with Toc: http://www.marketresearchreports.biz/analysis/185399 About us  MarketResearchReports.biz is the most comprehensive collection of market research reports. MarketResearchReports.Biz services are specially designed to save time and money for our clients. We are a one stop solution for all your research needs, our main offerings are syndicated research reports, custom research, subscription access and consulting services. We serve all sizes and types of companies spanning across various industries. Kindly visit: http://www.marketresearchreports.biz/

Original Post Promoting Retail Banking on Social Media: Challenges and Solutions source Twease
          aartiles edited Mashups        
Mashups
SocialBro.com- New! Social Media CRM Dashboard. Analytics reports, Twitter list management, follow/unfollow tracking, powerfull followers search engine and more.
FriendLynx-New!FriendLynxhelps you find your Facebook friends on Twitter
FollowFriday.com- New!Twitter Ranking based on #followfriday recommendations. Find the most recommended tweeters. @followfridaycom
Moo'd Tweet - New! Moo'd Tweet is an online diary for Twitter users.
TwitterChutney - New a cool Web App for Multi-lingual tweeting. and Google Maps Mash up. Tweet in 7 different languages. ( Tweet in Hindi, Tamil, Telugu, Arabic, Kannada, Malayalam, ..) Experience a UI/UX live on top of the map.

          aartiles edited Other Webapps        
Other
SocialBro.com- New! Social Media CRM Dashboard. Analytics reports, Twitter list management, follow/unfollow tracking, powerfull followers search engine and more.
TweetFindTools -New! FREE Twitter Management Tools. Dashboard, Discovery Tool, Schedule Tweets, Address Book, Klout, Clean up Tool, Follow Tool and More!
FriendLynx-New!Find and Follow your Facebook friends on Twitter. Create Twitter Lists with your Facebook Friends.
Resonancers.com - New! See which users get their tweets on Twitter’s home page the most. The best way to find the most influential people on Twitter whether famous or not. @resonancers
RetweetFollow - RetweetFollow lets you search by keywords in URLs tweeted and to easily follow the retweeters. You can also create lists, export the results, thank the RTs.

          aartiles edited Visual        
SocialBro.com- New! Social Media CRM Dashboard. Analytics reports, Twitter list management, follow/unfollow tracking, powerfull followers search engine and more.
Cloud Search - Search for your favorite topic through an intuitive visualization.Generates a tag cloud based on the popularity of related terms. Also returns twitpic results and the list of users.
Tweetwally - Create and save a tweetwall based on customized search results and present them in different formats—at a specific URL (your own, or at tweetwally.com), on a projector (at a conference, party or other gathering), or on an iPhone.
Twitizer- An exciting new service that enables you to send long texts, photos (or other pictures; optionally geotagged), video clips and/or audio clips (or podcasts) from your mobile phone and get them published on Twitter.
Twinkler- Visualise your twitter network. Shows your connections as an interactive animated graph.

          aartiles edited Search Engines Apps        
Search Engines
SocialBro.com- New! Social Media CRM Dashboard. Analytics reports, Twitter list management, follow/unfollow tracking, powerfull followers search engine and more.
TweetFind.com -New! Twitter Directory with Twitter Lists - Search Twitter Lists, Businesses, Users, & Celebrities - Get More Twitter Followers @TweetFind
FriendLynx-New!Find and Follow your Facebook friends on Twitter. Create Twitter Lists with your Facebook Friends.
Resonancers.com - New! See which users get their tweets on Twitter’s home page the most. The best way to find the most influential people on Twitter whether famous or not. @resonancers
RetweetFollow - New! RetweetFollow lets you search by keywords in URLs tweeted and to easily follow the retweeters. You can also create lists, export the results, thank the RTs.

          aartiles edited Productivity        
SocialBro.com- New! Social Media CRM Dashboard. Analytics reports, Twitter list management, follow/unfollow tracking, powerfull followers search engine and more.
FriendLynx-New!Find and Follow your Facebook friends on Twitter. Create Twitter Lists with your Facebook Friends.
Formulists- New! Formulists buildsdynamic Twitter lists that are personalized for you and updated daily. Formulists-generated lists continuously self-update and can be viewed or deleted from any Twitter client! Use them to filter your following, find new people to follow and manage your following.
RetweetFollow - New! RetweetFollow lets you search by keywords in URLs tweeted and to easily follow the retweeters. You can also create lists, export the results, thank the RTs.
21Tweets- Create a new habit and change your life. 21 tweets in 21 days and you are used to another habit. Works a little like a personal coach for you to support you in your change. With calendar statistics

          aartiles edited Multi-account Management Apps        
Multi-account Management
SocialBro.com- New! Social Media CRM Dashboard. Analytics reports, Twitter list management, follow/unfollow tracking, powerfull followers search engine and more.
Socialized Card : Show all your twitter ids to your friends to connect with you. Socialized Card holds your entire social identity. Let your viewers connect with you on all social network site's you belongs to using your twitter profile url
Business.PeopleBrowsr -Manage several Twitter accounts through a single login. Control who can share your @Name. Manage all your networks through one dashboard.Live updating of your team member responses. Assign tweets to your team members to follow-up. Set a tweet to be sent at a specific date and time to deliver a stady-flow of updates. Share your brand @Name with your team members without revealing passwords. Analyze positive and negative tweets for any keyword or brand, then reclassify Twitter posts and put them in a report. See in real time what your team members are doing and assign WIP statuses to posts.See how many times you have been retweeted and manage your personal relationships online: follow, unfollow, filter and message quickly.
My.PeopleBrowsr -My.PeopleBrowsr is a real-time search engine and data mine for you to look into the pulse of digital conversations and engage across multiple social networks simultaneously. With filtering, you can bubble up "memes and themes" that are important to you across any "Web 2.0" service. Manage multiple accounts and post to multiple networks at the same time. Choose your dashboard mode: Lite, Advanced or Business. My.PeopleBrowsr is web based, no download needed.
PRM.PeopleBrowsr -Follow the right people, get them to follow you back, engage with targeted messages and make the most out of Twitter. Extend and manage your networkandfilter to find people matching specific criteria (eg: People in New york, talking about "art").PRM scans the web in real time to bring you memes and themes and the pulse of now across all your social networks. Engage with users mentioning your @Name, brand or any specific keyword right now.Autofollow targeted profiles,manage multiple accounts(up to 10 per user)andschedule your Twitter posts to reach people in different time zones.Prm.PeopleBrowsr allows you toautomate direct messages to your followersand toautounfollow. PRM is web based, no download needed.

          aartiles edited BrowserPluginsExtensionsApps        
Browser Plugins / Extensions
SocialBro.com(Chrome app) - New! Social Media CRM Dashboard. Analytics reports, Twitter list management, follow/unfollow tracking, powerfull followers search engine and more.
Heapr.com Heapr.com shows Google and Twitter results side by side in a very clean and super fast interface. THEREARENOADVERTISEMENTSWHATSOEVER. Also a browser plugin can be downloaded so you can search from the top right of your browser.
SpellBound for Twitter This Firefox add-on enables you to spell check your Tweets! Works much better than your built-in spell-checker. Visit the site or download here!
AddToAny - The Share/Save button for your website or blog helps visitors easily share your links to Twitter and over 100 other services.
Yoono - Yoono is a Firefox extension that supports Twitter, Facebook, MySpace, Flickr and all IM (MSN, GTalk, AIM, Yahoo). With Yoono you can share images, videos and text of any web pages!

          aartiles edited AnalyticsApps        
Analytics
SocialBro.com- New! Social Media CRM Dashboard. Analytics reports, Twitter list management, follow/unfollow tracking, powerfull followers search engine and more.
TweetFindTools -New! FREE Twitter Management Tools. Dashboard, Discovery Tool, Schedule Tweets, Address Book, Klout, Clean up Tool, Follow Tool and More!
Promoted Tweeps - New! Become a Promoted Tweep on FollowFriday.com. Pay only for the new followers you get from our network. Unlimited ad clicks and impressions until you run out of follows. You only pay for the follows you get directly from our app network. You pay as you go, there are no contracts or activation fees. Target by country and language. Pay from 0.50USD per follow. @followfridaycom
Resonancers.com - New! See which users get their tweets on Twitter’s home page the most. The best way to find the most influential people on Twitter whether famous or not. @resonancers
Twitter app statistics- Exhaustive list of all twitter applications ranked according to the number of tweets posted from them. Also shows whether an app is used for replying to messages or mostly for broadcasting.

          aartiles edited LinuxApps        
SocialBro.com- New! Social Media CRM Dashboard. Analytics reports, Twitter list management, follow/unfollow tracking, powerfull followers search engine and more.
BigTweet (now Social.com) ♥ Surf the web and post to Twitter! Social.com lets you tweet from any web page using a bookmarklet that installs on all major browsers. A stand-out feature of Social.com is that you stay on the current page - no pop-up windows needed for tweeting ● Automatically capture web page title, highlighted text and link (which is shortened for you with Bit.ly) ● OAuth support for secure login ● Integrated with Delicious, Ping.fm and Bit.ly (track your link statistics) ● Easily switch between multiple Twitter accounts ● Include all kinds of special character symbols in your tweets. Social.com Button and WordPress Plugin also available to drive traffic to your site. Simply the fastest and easiest way to share links!
BLT-- twitter meets the Bourne shell, with a hint of biff.
btlogger - Bluetooth scanner/logger that can post the results to Twitter
choqoK -- A free KDE4 kicker applet.

          aartiles edited MacApps        
SocialBro.com- New! Social Media CRM Dashboard. Analytics reports, Twitter list management, follow/unfollow tracking, powerfull followers search engine and more.
Ada- Ada is the perfect little Twitter app with a clean, simple design. Ada runs on both PC's and Mac's. Also check out Ada's Twitter sibling just for Mac.
AlertThingy- AlertThingy v2 brings the very latest updates from your favourite social networks direct to your desktop. Plus send Tweets, update your Facebook status, upload photos to Flickr, post to Tumblr and more. With v2 AlertThingy makes it faster and easier to manage the online you. Plus you get the coolest looking RSS reader on the interweb. (Adobe AIR)
Airmailr- A full-featured Mac OSXdashboard widget for Twitter
aTVitter - This is the first twitter application for your AppleTV. Available for free, can be installed with the base version of Patchstick 3.0

          aartiles edited FollowManagementApps        
SocialBro.com- New! Social Media CRM Dashboard. Analytics reports, Twitter list management, follow/unfollow tracking, powerfull followers search engine and more.
TweetFindTools -New! FREE Twitter Management Tools. Dash, Discovery, Schedule Tweets, Address Book, Klout, Clean up Tool, Follow Tool and More!
FriendLynx-New!Find and Follow your Facebook friends on Twitter. Create Twitter Lists with your Facebook Friends.
Formulists- New!Formulists buildsdynamic Twitter lists that are personalized for you and updated daily. Formulists-generated lists continuously self-update and can be viewed or deleted from any Twitter client! Use them to filter your following, find new people to follow and manage your following.
FollowFriday.com - New! Twitter ranking of the most recommended tweeps based on the #followfriday recommendations. Check who recommends you and who you have recommended. @followfridaycom

          Pega CRM Evolved 2016 - Stockholm        

VirtusaPolaris is delighted to be a Sponsor at Pega CRM Evolved 2016 on October 05, 2016 at The Brewery, Stockholm, Sweden.

The future of CRM will connect marketing, sales and customer service to your back-office operations to deliver a seamless customer journey. This event gives you an opportunity to hear from the world’s leading brands on how they are transforming their business to connect with customers in a new way and improve their bottom line.

Join us at the event and meet our experts to learn how you can transform customer experiences to build tomorrow's digital business platform.

To learn more on our BPM offerings, click here.


          Pega CRM Evolved 2016 - Singapore        

VirtusaPolaris is delighted to be a Sponsor at Pega CRM Evolved 2016 on September 1 at Raffles City Convention Centre in Singapore.

The future of CRM will connect marketing, sales and customer service to your back-office operations to deliver a seamless customer journey. This event gives you an opportunity to hear from the world’s leading brands on how they are transforming their business to connect with customers in a new way and improve their bottom line.

Join us at the event and meet our experts to learn how you can transform customer experiences to build tomorrow's digital business platform.

To learn more on our BPM offerings, click here.


          CRM Evolved Customer Engagement Summit        
VirtusaPolaris is an event sponsor at Pega’s CRM Evolved Customer Engagement Summit in London on 26th April. Join us to hear from the world’s leading brands on how they are transforming their business to connect with customers in a new way and improve their bottom line. A perspective on why today’s CRM platforms need to evolve to meet the needs of increasingly empowered and connected customers or How to use digital technology to connect marketing, sales, and service to your back office for a seamless customer journey.

          CRM Is A Marathon, Not A Sprint        
Chris Fritsch
          How To Use Your CRM to Craft Personalized Content for Your Customers        
You can customize and personalize the content you create to exactly suit what your customers want with one tool: your CRM platform.
          Clandestino: OFFRE 'EMPLOI] Support technique junior H/F bilingue FR/NL ou EN/NL chez Freedelity à Nivelles        
Intitulé de la fonction Freedelity recherche d’urgence un support technique junior H/F bilingue FR/NL ou EN/NL. Description de la fonction Sous la supervision du Customer Success Manager, vous occupez une fonction polyvalente à orientation technique (support technique de premier niveau). Vous assistez les clients de l’entreprise dans la résolution de leurs incidents ; vous vous déplacez et intervenez sur site ou réalisez les opérations à distance avec des outils de télémaintenance. Vous assurez la permanence téléphonique du support technique. Votre profil Vous êtes natif néerlandophone ou parfait bilingue néerlandais - français Vous disposez obligatoirement d'un permis de conduire B. Vous disposez au minimum d'un diplôme de l'enseignement secondaire supérieur. Vous êtes curieux(se), motivé(e) et autonome et vous avez une bonne résistance au stress. Vous êtes très intéressé(e) par les nouvelles technologies et vous maîtrisez les outils informatiques requis pour la fonction (web, e-mail, teamviewer, CRM, windows, android...) Vous êtes autonome, méticuleux et créatif. Nous vous proposons Un challenge motivant et stimulant dans une entreprise en pleine croissance. Un emploi temps plein de jour à durée indéterminée assorti d'un package salarie attractif Des possibilités d'évolution et une carrière à long terme dans un secteur en pleine expansion Pour nous contacter jobs@freedelity.be ou 02/880.98.36. A propos de Freedelity Freedelity, basée à Nivelles (Brabant Wallon), développe et commercialise un ensemble de solutions CRM à destination du marché de la distribution (retail). Les outils de Freedelity sont aujourd’hui utilisés par plus de 4 millions et demi de consommateurs en Belgique et par des acteurs de premier plan comme Pizza Hut, Bongo, MediaMarkt, Broze, Prik & Tik, Point Chaud ou Intermarché.
          Require Openings for Be Btech Diploma ece eee Profiles 0 0 Year        
CRM Consultancy hiring for Software Industry - Bangalore, Karnataka - CRM Consultancy software product based company client:MNC Company Download PPT Photo 1 Job title Openings for Be Btech Diploma ece eee... qualification:be btech diploma location:bangalore 100% job placement and interview schedule CRMConsultancy No, G-18,ground floor, Brigade gardens...
          Require Openings for Be Btech Diploma eee ece Profiles 0 3 Year        
CRM Consultancy hiring for Software Industry - Bangalore, Karnataka - CRM Consultancy software product based company client:MNC Company Download PPT Photo 1 Job title Openings for Be Btech Diploma eee ece...
          Using Resco MobileCRM Woodford Solution for Configuring Field Service Mobile App        
I was recently working on a Field Service functionality demo, where I had to demonstrate the Field Service mobile app, with additional Field Service entities like Work Orders, Agreements and Bookable Resources to be set up using the mobile device. As we needed the Resco MobileCRM Woodford Solution to be deployed in CRM Online, I... Read more
          Microsoft Dynamics CRM Spring 2016: General Availability Announcement!        
The General Availability of Spring 2016 Wave of Dynamics CRM was announced Monday, May 23. If you haven’t already, please be sure to read the blog posts from Jujhar Singh and Param Kahlon making the announcement including news about the introduction of field service, project service automation, and portal capabilities as add-ons to Dynamics CRM... Read more
          Rest your weary fingers – voice activation is coming to a CRM near you        

Voice activation is now helping small and mid-sized businesses use CRM software with more speed and efficiency.

The post Rest your weary fingers – voice activation is coming to a CRM near you appeared first on Techaeris.


          Tip #945: If Dynamics 365 seems to be broken, check browser extensions        
If a user experiences some odd and unusual Dynamics 365 behavior, it could be due to the browser “plugins” that are known as Chrome extensions, Firefox add-ons, and Edge extensions alike. Recently I installed AdBlock and Privacy Badger and found that I cannot effectively access Dynamics 365 / CRM without disabling these extensions. That seems […]
          Tip #940: Dynamics 365 Outlook client vs. Outlook App: which is faster?        
In this video we compare setting regarding and tracking emails in CRM for Outlook (Outlook Client) and the new Dynamics 365 App for Outlook. Which is faster? Give us your feedback, all of it: good, bad, and ugly, I’m sure we can take it. Suggest new topics either in comments or by sending your ideas […]
          Thoughts from the Pacific Northwest BI Summit        

Scott Humphrey's Pacific Northwest BI Summit is my favorite event of the year. This is not only because it is at the Weasku Inn on the beautiful Rogue River in Oregon (which is only a 40 minute drive from Ashland where I live), but also because the vendors, consultants, and analysts who attend the event come together and share ideas in a unique way that is unlike any other event I attend during the year. Marketing hype and vendor competition are forgotten and everyone has down to earth formal and informal discussions on the state of the industry and its likely direction.

This year was the seventh year the event has been held and it surpassed even the excellence of previous summits. The four analysts and consultants (Jill Dyche, Claudia Imhoff, William McKnight, and myself) were joined by representatives from Composite Software, Dataflux, Eyeris, HP, IBM Cognos, Infocentricity, Microsoft, Paraccel, PivotLink, SAP Business Objects, Teradata, Xactly Corporation, and of course the BI Network.

The informal discussions covered a wide range of topics from BI to politics! The acquisition of Datallegro by Microsoft had just happened and this was a big topic of discussion. Although views varied, several people expressed the opinion that Microsoft was really buying an enterprise marketing position (especially against Oracle), rather than any real technology. By this time the industry blogging machine was working overtime and several blogs had already reported the purchase price to be $275 million, which staggered everyone.

Towards the end of the summit, news was leaking out that Bill Baker was leaving Microsoft and everyone agreed this was a tragic loss for the company. Microsoft is certainly going through some dramatic changes in the BI area.

The formal discussions focused on Software as a Service BI (led by Claudia Imhoff), CRM (led by Jill Dyche), Operational BI (led by myself) and IT Leadership (led by William McKnight). The volume of information and discussion is too lengthy to report here, but the BI Network will be releasing a number of podcasts on some of the discussions in the near future. Podcasts with each of the vendors are already available.

Some key points I got from these four sessions were:

1. There is considerable interest in SaaS BI by both vendors and customers. BI is being used not only by SMBs, but also groups within large organizations. SaaS BI is often used to get a project started and many companies would like to bring the project in house once it matures. Many people felt that the pay as your go model will gradually become the norm for both SaaS and on-premises solutions (as pointed out at the summit "on-premises" is correct English usage, but "on-premise" is not). Lastly, like in-house application packages in the past, SaaS companies and solutions will merge and be acquired to provide a set of application solutions, rather than remain as stand-alone silos.

2. CRM is going through a reemergence with companies focusing on micromarketing, social computing as a new CRM information source, and increased interest in master data management.

3. There was universal agreement that operational BI is a big growth area, but that the range of solutions and vendors both inside and outside BI is large and confusing. One point of discussion was the convergence of operational BI with business process management and complex event processing. Other discussions focused on the impact of operational BI being process driven, rather than data driven, and on whether BI is the best term to use to describe analytical and decision making solutions moving forward.

4. The discussion on IT leadership generated many different viewpoints. There was universal agreement that companies need to focus less on reducing IT costs, and more on recognizing IT as a essential business component of the organization, in the same way, for example, that HR is. There was also a lot of discussion about the need for IT to modernize its thinking, and create a more flexible governance environment to handle emerging technologies such as social computing.

The summit offered several opportunities to enjoy the many tourist activities of the Rogue River. The highlight for me was a visit to the Wildlife Images animal rehabilitation and education center. Everyone fell in love with a badger called Nubs with the result that the group donated $1,000 to support Nubs and other animals at the center.

I can't wait until next year!


          TrustRadius Reveals Top Rated CRM Software for Small Businesses, Mid-size Companies and Enterprises        

New Buyer’s Guide assesses CRM products by market segment based on 490 in-depth user reviews and ratings. Includes key factors to consider when evaluating CRM software

(PRWeb March 18, 2015)

Read the full story at http://www.prweb.com/releases/2015/03/prweb12587332.htm


          Event Driven Architecture(EDA) – A simple notification system in .NET        

Event-driven architecture (EDA) is a software architecture pattern promoting the production, detection, consumption of, and reaction to events. An event can be defined as "a significant change in state". (Wikipedia)
Event Driven system makes a loosely coupled enterprise system among components – because it is notification based.  An event-driven system typically consists of event emitters (or agents) and event consumers (or sinks). Sinks have the responsibility of applying a reaction as soon as an event is presented.
If we see publisher-Subscriber model, it has attractive properties. Subscribers are decoupled and each respectively unaware of the fact, which application will receive the message and who actually send the message. Similarly sender or publisher just triggers the messagees, and thats it.

"Consider an application sends one message that may be consumed by many disparate applications.  For example, when a customer calls into a call center to order broadband internet, the customer service rep enters order details into a CRM system.  When the order details have been captured, the CRM system submits the order for processing.  Various applications might be interested in that order, including the workflow system which manages the provisioning process and the Customer Data Store application which warehouses all customer records and the delivery application which actually ships the order. Though the publish/subscribe pattern, the CRM system simply publishes the "new order" message (only) knowing nothing about the applications that might be interested in it.  Interested systems then consume it and do work with the data". Read from here.

Decoupling in this way yields a powerful layer of extensibility whereby "n" number of applications can be integrated to consume messages with no modification required to those that produce them.

What is the message? To me I say it is a channel, a topic, an object information or whatever that is known to publishers and subscribers. Each message may also have more than one publisher, and publishers can be plugged or unplugged dynamically.
Messaging layer has responsibility to define messages/topics and know which subscribers are interested in which topics. I read about a nice idea of keeping topics as simple as just a string. It could be hierarchical and can support wild card message publishing (could be a requirement).  Moreover messages can have expiry time to be handle within the bracket.
My first step is to create a simple decoupled publish-subscriber framework where subscribers are decouples and are loaded through xml once dynamically.  This is a blocking and sequential enumeration of subscribers interested in a topic (implemented IConsumer<T>), and calling them in a single for loop to entertain each receiver. With such simple Notification system may be we can extend the idea in future to have asynchronous messaging, or even the receivers can be services (service bus?) I yet to explore it.

This article was good as starting point: I changed it according to my need.

I have following set of classes:


Here is a registration.xml to dynamically load the subscribers.
<?xml version="1.0" encoding="utf-8" ?>

<Events>
    <Subscribers>

      <Subscriber ClassName="EventHandler.Subscriber.Subscriber.OrderSubmittedConsumer.EmailNotificationConsumer" DllPath="..\..\..\EventHandler.Subscriber\bin\Debug\EventHandler.Subscriber.dll" />
      <Subscriber ClassName="EventHandler.Subscriber.Subscriber.OrderSubmittedConsumer.NotifyBOPConsumer" DllPath="..\..\..\EventHandler.Subscriber\bin\Debug\EventHandler.Subscriber.dll" />
      <Subscriber ClassName="EventHandler.Subscriber.Subscriber.OrderSubmittedConsumer.NotifyToInventoryConsumer" DllPath="..\..\..\EventHandler.Subscriber\bin\Debug\EventHandler.Subscriber.dll" />
      <Subscriber ClassName="EventHandler.Subscriber.Subscriber.OrderSubmittedConsumer.SaveEventInDBConsumer" DllPath="..\..\..\EventHandler.Subscriber\bin\Debug\EventHandler.Subscriber.dll" />
      <Subscriber ClassName="EventHandler.Subscriber.Subscriber.BookPublishedConsumer.PublishAnnouncementConsumer" DllPath="..\..\..\EventHandler.Subscriber\bin\Debug\EventHandler.Subscriber.dll" />
     
      <Subscriber ClassName="ExternalPlugin.RoyalBookFreeSampleConsumer" DllPath="..\..\..\ExternalPlugin\bin\Debug\ExternalPlugin.dll"/>
  
    </Subscribers>
</Events>

  •          IMessage: a message or a topic or a channel, what ever you say - information travel from publisher to subscribers.
  •        IEventPublisher: have single method to publish an event.
  •          ISubscriptionService: get the list of all interested subscriber based on their concrete IConcumer<> implementation

 public class PublishAnnouncementConsumer: IConsumer<BookPublishedMessage>

It tells framework that I am consumer of BookPublishedMessage, that is when ever it is published call my handle method and pass the message/topic information.

If want to play with this Notification System source code - I have one on sky drive. DOWNLOAD from skydrive. (FileName: EventDrivenModel.zip)

Overall Extended Idea:



Your comments are much appreciated.

          Why CRM is AI's Big Opportunity        
In any number of everyday situations, we can become more productive in environments where data emerges and where a tireless and consistent machine intelligence can add value....
          CDC's Advisory Committee on Immunization Practices Meeting - Media Advisory        
An agenda for the meeting can be found at http://www.cdc.gov/vaccines/recs/acip/. The agenda will include three votes: considerations for use of meningococcal conjugate vaccine MenACWY-CRM in infants and young toddlers at increased risk for meningococcal disease; the 2014 Child/Adolescent Immunization Schedule; and the 2014 Adult Immunization Schedule. Both the child/adolescent and adult immunization schedules are updated annually. The 2014 adult immunization schedule incorporates changes approved by the ACIP during the 2013 calendar year.
          CRM Is Crucial To Your Business. Learn Why!        
We sat down with a CRM expert to discover all the secrets involved. Here’s our results. Why should we worry about CRM? Most businesses, especially those engaged in e-commerce and business-to-consumer services, find that CRM software is of utmost importance to their company. There’s no doubt the proper CRM package will do wonders for business-to-customer […]
          (USA-OH-CLEVELAND) Health Systems Business Specialist - Cleveland II, Ohio        
Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment which benefits our employees, patients and communities. **Health Systems Business Specialist Description:** Health Systems Business Specialist is a portfolio consultant that is responsible for the implementation of BIPI marketing brand plans as well as Managed Markets Marketing Organized Customer Group (OCG) strategy inclusive of the local account plan. The HSBS will achieve sales targets and ensure maximum awareness of the BIPI brands and targeted disease state(s) as well as aligned therapeutic projects with OCGs. The HSBS will conduct their business with key targeted health care professionals (HCPs), key stakeholders and decision makers within assigned organized customer’s facilities such as affiliated or owned hospitals, medical groups, pharmacy, clinics, affiliated federal accounts and long term care facilities. The HSBS will engage in branded, non-branded, above brand and B2B discussions and initiatives. Must also be prepared to support key therapeutic initiatives. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. **Duties & Responsibilities** + Utilizes clinical and product knowledge, consultative selling skills, and assigned organized customers' business model, objectives, and patient flow in order to support the use of BIPI promoted products. In addition the HSBS will seek to appropriately increase recognition; diagnosis and treatment rates within BIPI marketed disease state. Executes account plan and brand strategies to ensure a consistent mutual benefit of Organized Customers’ needs and company sales and marketing message. Establishes and maintains communication/collaboration/coordination with co-promotion partners and BIPI employees. + The HSBS will prioritize daily activities in accordance and support of the KAM account plan to mutually meet BI and customer needs. Delivers value to customers using insight, business analysis, problem solving and flexibility with a focus on opportunities, threats, and trends. Provides appropriate disease state and other relevant approved presentations to OCG staff as well as other qualified medical personnel as determined by account plans. + The HSBS will support the development of the parent OCG account plan and assist in developing the affiliated child account plan(s). Has an accurate and timely follow-up discussion with key internal account team members and external stakeholders. Uses approved account management techniques to facilitate the decision making process and engagement. + Supports the OCG Triple Aim efforts in various care settings to include appropriate pull through of protocols, pathways, order sets, formularies, treatment algorithms, transition of care, and population health management initiatives to assist the OCG with the delivery of optimal care. + Aware of top plans for OCGs and key stakeholders. Engages the appropriate key stakeholders in discussions on the payer environment, copays, and formulary access. Supports products on Payor formularies. Works in concert with an extended team to pull-through MCO decisions. + Analyzes territory information to optimize OCG and key stakeholder interactions. Is knowledgeable of barriers and opportunities that impact business and promptly informs account team of any developments. Adjusts child account plans to align with parent account plan and market dynamics. Is aware of opportunities that meet both OCG needs as well as account plans and brand tactics. Utilizes CRM and supporting analysis of account plans to guide interactions and monitor appropriate Value Proposition use. Successfully completes all Sales Training requirements. + In conjunction with other field sales teams, assists in identification of thought leaders, innovators and advocates within OCG. Manages programs, initiatives and budgets to stay within standards. Builds networks among advocates and key stakeholders within OCG. + Performs all Company business in accordance with all regulations (e.g., EEO, FDA, DEA, OSHA, PDMA, EPA, PhRMA, etc.) and Company policy and procedures. When violations are noted/observed they are to be immediately reported to management. Demonstrates high ethical and professional standards with all business contacts in order to maintain BIPI's excellent reputation within the medical and pharmaceutical community. **_Candidate will be hire in at the level commensurate with experience._** **Requirements:** + Bachelor’s degree from an accredited institution is required OR Equivalent work experience. + A minimum of four (4) years successful pharmaceutical sales experience, or equivalent. + A minimum of two (2) years successful account management experience preferred. + Successful sales performance history. + Ability to travel up to 75% depending upon geography. + Knowledge across portfolio is preferred. + Strong understanding of managed care and its impact on the industry. + Excellent judgment and problem solving skills. + Ability to foster ongoing interactions and partnerships with targeted Organized Customer Stakeholders in the execution of account plans. + Demonstrates acceptable level of performance in current role. + Proficiency in Excel, Word, Outlook, and database applications. + Ability to travel (may include overnight travel). + Should reside in territory geography or be willing to relocate. + Valid Driver's License and an acceptable driving record. + Authorization and ability to drive a Company leased vehicle or authorized rental vehicle. **Executive Health Systems Business Specialist Requirements:** + Bachelor’s degree from an accredited institution is required OR Equivalent work experience. + A minimum of seven (7) years successful pharmaceutical sales experience, or equivalent. + At least three (3) years of experience in the relevant accounts with in the territory is preferred. + Successful sales performance history. + Ability to travel up to 75% depending upon geography. + Knowledge across portfolio is preferred. + Strong understanding of managed care and its impact on the industry. + Excellent judgment and problem solving skills. + Ability to foster ongoing interactions and partnerships with targeted Organized Customer Stakeholders in the execution of account plans. + Demonstrates acceptable level of performance in current role. + Proficiency in Excel, Word, Outlook, and database applications. + Ability to travel (may include overnight travel). + Should reside in territory geography or be willing to relocate. + Valid Driver's License and an acceptable driving record. + Authorization and ability to drive a Company leased vehicle or authorized rental vehicle. **Eligibility Requirements:** + Must be legally authorized to work in the United States without restriction. + Must be willing to take a drug test and post-offer physical (if required) + Must be 18 years of age or older **Our Culture:** Boehringer Ingelheim is one of the world’s top 20 pharmaceutical companies and operates globally with approximately 50,000 employees. Since our founding in 1885, the company has remained family-owned and today we are committed to creating value through innovation in three business areas including human pharmaceuticals, animal health and biopharmaceutical contract manufacturing. Since we are privately held, we have the ability to take an innovative, long-term view. Our focus is on scientific discoveries and the introduction of truly novel medicines that improve lives and provide valuable services and support to patients and their families. Employees are challenged to take initiative and achieve outstanding results. Ultimately, our culture and drive allows us to maintain one of the highest levels of excellence in our industry. We are also deeply committed to our communities and our employees create and engage in programs that strengthen the neighborhoods where we live and work. Boehringer Ingelheim, including Boehringer Ingelheim Pharmaceuticals, Inc., Boehringer Ingelheim USA, Boehringer Ingelheim Animal Health USA, Inc., Merial Barceloneta, LLC and Boehringer Ingelheim Fremont, Inc. is an equal opportunity and affirmative action employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender identity or expression; affectional or sexual orientation; disability; veteran or military status, including protected veteran status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. Boehringer Ingelheim is firmly committed to ensuring a safe, healthy, productive and efficient work environment for our employees, partners and customers. As part of that commitment, Boehringer Ingelheim conducts pre-employment verifications and drug screenings. *I-MF1 *LI-MF1 **Organization:** _US-BI Pharma/BI USA_ **Title:** _Health Systems Business Specialist - Cleveland II, Ohio_ **Location:** _Americas-United States-OH-Cleveland_ **Requisition ID:** _179063_
          (USA-CT-RIDGEFIELD) Clinical Scientist, Study Mgmt & Conduct        
Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment which benefits our employees, patients and communities. **Description:** Provide critical support of operational planning, implementation, conduct, and completion of clinical trials. Provide experienced judgment and recommends action(s) in response to operational clinical trial issues. Seeks input on issues requiring medical judgment and/or management input. With minimal guidance executes assignments and may initiate/lead clinical operations project team through effective partnering and influencing key contributors in collaboration with Cross Functional Partners in Clinical System & Information Management (CSIM), Clinical Resource Management (CRM) and Clinical Field Operations (CFO) Departments and Therapeutic Area Groups (TAGs) in Clinical Development and Medical Affairs (CDMA) to assure a closely coordinated program of activities based on common objectives focusing on quality and efficiencies to ensure the final goals of assigned projects are met. Develops and maintains relationships with investigators, vendors, contract research organizations, and members of other departments. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. **Duties & Responsibilities:** + Functions as local clinical monitor (CML) responsible for operational activities inherent in planning, conduct, and completion of clinical trials (Phases I-IV) by leading the clinical operations project team through effective partnering and influencing key contributors (e.g., CFO, CSIM, CRM and CTM) and other cross functional groups as necessary. May participate as member of Medical Subteam, as required. + Position is responsible for management of the trials that includes, but is not limited to: managing selection of investigational sites, preparing and managing clinical supplies, timelines to meet established goals, clinical trial documentation (e.g., CTMS, CTMF, data integrity), develops and executes tools in support of trial activities, develops and implements communication plan with internal and external partners, and trial budget. Manage adverse event reporting. + Keeps management informed of trial progress and resource needs by use of effective communications. Seeks input on issues requiring special expertise, e.g., medical judgment. Successful implementation of protocol deliverables and in meeting other key performance indicators. + Manage and supports relationship with Trial Clinical Monitor (TCM)and functional partners related to activities required for the successful implementation of the project, e.g., CTP, CTR, Investigator Meetings, DSMB and MQRM. + Responsible for the oversight and management of investigative sites in partnership with other key stakeholders/contributors, e.g., Clinical Research Associates (CRAs), Medical Research Associates (MRAs) and effectively supports and leads activities of MRAs assigned to trials. + Adherence to government regulations company SOPs, local working instructions and role specific training relevant to the operational conduct of clinical trials. + Can be an individual contributor on related job, project, or organizational activities relevant to business needs. **Requirements:** + Bachelor’s degree plus a minimum of 6 years experience in clinical research, preferably in the Pharmaceutical industry; or + Master’s degree or PharmD plus a minimum of 4 years experience in clinical research, preferably in the Pharmaceutical industry; or + PhD or MD plus a minimum of 2 years experience in clinical research, preferably in the Pharmaceutical industry. + Success managing projects, + understanding of the scientific and/or technical components of the clinical development process and regulatory requirements. + Ability to use and learn system applications, e.g., MS Office, document management systems. + Good oral and written communication skills; ability to work independently and as part of a team; strong analytical and problem solving skills. + Ability and willingness to travel, domestic or international. (10-20% of time) **Eligibility Requirements:** Must be legally authorized to work in the United States without restriction. Must be willing to take a drug test and post-offer physical (if required) Must be 18 years of age or older **Our Culture:** Boehringer Ingelheim is one of the world’s top 20 pharmaceutical companies and operates globally with approximately 50,000 employees. Since our founding in 1885, the company has remained family-owned and today we are committed to creating value through innovation in three business areas including human pharmaceuticals, animal health and biopharmaceutical contract manufacturing. Since we are privately held, we have the ability to take an innovative, long-term view. Our focus is on scientific discoveries and the introduction of truly novel medicines that improve lives and provide valuable services and support to patients and their families. Employees are challenged to take initiative and achieve outstanding results. Ultimately, our culture and drive allows us to maintain one of the highest levels of excellence in our industry. We are also deeply committed to our communities and our employees create and engage in programs that strengthen the neighborhoods where we live and work. Boehringer Ingelheim, including Boehringer Ingelheim Pharmaceuticals, Inc., Boehringer Ingelheim USA, Boehringer Ingelheim Animal Health USA, Inc., Merial Barceloneta, LLC and Boehringer Ingelheim Fremont, Inc. is an equal opportunity and affirmative action employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender identity or expression; affectional or sexual orientation; disability; veteran or military status, including protected veteran status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. Boehringer Ingelheim is firmly committed to ensuring a safe, healthy, productive and efficient work environment for our employees, partners and customers. As part of that commitment, Boehringer Ingelheim conducts pre-employment verifications and drug screenings. **Organization:** _US-BI Pharma/BI USA_ **Title:** _Clinical Scientist, Study Mgmt & Conduct_ **Location:** _Americas-United States-CT-Ridgefield_ **Requisition ID:** _178276_
          (USA-CT-RIDGEFIELD) AD, Study Management & Conduct        
Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment which benefits our employees, patients and communities. **Description:** Provide critical operational planning, implementation, conduct, and completion of clinical trials. Provide experienced judgment and recommends action(s) in response to operational clinical trial issues. Seeks input on issues requiring medical judgment and/or management input. Independently executes assignments and initiates/leads clinical ops project team through effective partnering and influencing key contributors in collaboration with cross functional partners in Clinical System & Information Management (CSIM), Clinical Resource Management (CRM) and Clinical Field Operations (CFO) Departments and Therapeutic Area Groups (TAGs) in Clinical Development and Medical Affairs (CDMA) to assure a closely coordinated program of activities based on common objectives focusing on quality and efficiencies, to ensure the final goals of assigned projects are met. Develops and maintains relationships with investigators, vendors, contract research organizations, and members of other departments. Provides leadership to members of clinical development teams nationally and internationally when assigned. As a supervisor, and under leadership's direction, ensures that management goals and objectives of the department are implemented by directing and supervising clinical staff,in execution of operational conduct of clinical trials (Phases I-IV) within Clinical Operations. May serve in the appointed role of Team Member Clinical Operations. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. **Duties & Responsibilities:** + Functions as trial clinical monitor (TCM), local clinical monitor (CML) or both for one or more trials responsible for operational activities inherent in planning, conduct, and completion of clinical trials by leading the clinical operations project team through effective partnering and influencing key contributors (e.g., CFO, CSIM, CRM and CTM) and other cross functional groups as necessary. + As TCM, provide leadership and guidance globally to local clinical monitors for international programs regarding all aspects of clinical trial operations. The TCM function includes but is not limited to the preparation of clinical trial protocol and amendments, clinical trial report, and possible participation as member of Medical Subteam, as required. + Position is responsible for management of the trials that includes, but is not limited to: preparing and managing clinical supplies, timelines to meet established goals, clinical trial documentation (e.g., CTMS, CTMF, data integrity), develops and executes tools in support of trial activities, develops and implements communication plan with internal and external partners, and trial budget. Manage adverse event reporting. + As TCM, reviews safety information including adverse event reports and trial specific data and communicates important findings to TMM and CMLs as needed. + As CML, provides leadership in the oversight and management of investigative sites in partnership with other key stakeholders/contributors, e.g., CRAs, MRAs. + As TCM, provides strategic guidance and specific criteria for site selection assessments to be used for the trial stakeholders. Works closely with internal and external partners to ensure timely deliverables, e.g., contracts, SOWs. + As CML, manage and supports relationship with TCM related to activities required for the successful implementation of the project, e.g., CTP, CTR, Investigator Meetings, DSMB and MQRM. + As TCM, influences relationship with CMLs and collaborates with medical colleagues related to activities required for the successful implementation of the project, e.g., CTP, CTR, Investigator Meetings, DSMB and MQRM. + Builds and maintains relationships cross functionally. + May supervise staff responsible for the conduct of local and international pre and post registration clinical trials to ensure efficient development and implementation of clinical trials and clinical projects assigned to these individuals. Encourages department innovation in the management of BI clinical trials. + When supervising staff, creates a performance-based team culture with clear accountability and a sense of urgency for achieving results. Supports and at times leads the recruiting, hiring, coaching, developing, motivating, managing and monitoring performance of managers and/or professionals in department specific knowledge, process and procedures. + Can be an individual contributor on related job, project, or organizational activities relevant to business needs. **Requirements:** + Bachelor’s degree plus a minimum of 8 years experience in clinical research, preferably in the Pharmaceutical industry; or + Master’s degree or PharmD plus a minimum of 6 years experience in clinical research, preferably in the Pharmaceutical industry; or + PhD or MD plus a minimum of 3 years experience in clinical research, preferably in the Pharmaceutical industry. + Success managing projects. Supervision and management of employees desirable. + Understanding of the scientific and/or technical components of the clinical development process and regulatory requirements. + Ability to use and learn system applications, e.g., MS Office, document management systems. + Good oral and written communication skills; ability to work independently and as part of a team; strong analytical and problem solving skills. + Ability and willingness to travel domestic and international.(10-20% of time) **Eligibility Requirements:** Must be legally authorized to work in the United States without restriction. Must be willing to take a drug test and post-offer physical (if required) Must be 18 years of age or older **Our Culture:** Boehringer Ingelheim is one of the world’s top 20 pharmaceutical companies and operates globally with approximately 50,000 employees. Since our founding in 1885, the company has remained family-owned and today we are committed to creating value through innovation in three business areas including human pharmaceuticals, animal health and biopharmaceutical contract manufacturing. Since we are privately held, we have the ability to take an innovative, long-term view. Our focus is on scientific discoveries and the introduction of truly novel medicines that improve lives and provide valuable services and support to patients and their families. Employees are challenged to take initiative and achieve outstanding results. Ultimately, our culture and drive allows us to maintain one of the highest levels of excellence in our industry. We are also deeply committed to our communities and our employees create and engage in programs that strengthen the neighborhoods where we live and work. Boehringer Ingelheim, including Boehringer Ingelheim Pharmaceuticals, Inc., Boehringer Ingelheim USA, Boehringer Ingelheim Animal Health USA, Inc., Merial Barceloneta, LLC and Boehringer Ingelheim Fremont, Inc. is an equal opportunity and affirmative action employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender identity or expression; affectional or sexual orientation; disability; veteran or military status, including protected veteran status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. Boehringer Ingelheim is firmly committed to ensuring a safe, healthy, productive and efficient work environment for our employees, partners and customers. As part of that commitment, Boehringer Ingelheim conducts pre-employment verifications and drug screenings. **Organization:** _US-BI Pharma/BI USA_ **Title:** _AD, Study Management & Conduct_ **Location:** _Americas-United States-CT-Ridgefield_ **Requisition ID:** _177310_
          (USA-DE-WILMINGTON) Health Systems Business Specialist - Christiana, DE        
Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment which benefits our employees, patients and communities. **Health Systems Business Specialist Description:** Health Systems Business Specialist is a portfolio consultant that is responsible for the implementation of BIPI marketing brand plans as well as Managed Markets Marketing Organized Customer Group (OCG) strategy inclusive of the local account plan. The HSBS will achieve sales targets and ensure maximum awareness of the BIPI brands and targeted disease state(s) as well as aligned therapeutic projects with OCGs. The HSBS will conduct their business with key targeted health care professionals (HCPs), key stakeholders and decision makers within assigned organized customer’s facilities such as affiliated or owned hospitals, medical groups, pharmacy, clinics, affiliated federal accounts and long term care facilities. The HSBS will engage in branded, non-branded, above brand and B2B discussions and initiatives. Must also be prepared to support key therapeutic initiatives. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. **Duties & Responsibilities** + Utilizes clinical and product knowledge, consultative selling skills, and assigned organized customers' business model, objectives, and patient flow in order to support the use of BIPI promoted products. In addition the HSBS will seek to appropriately increase recognition; diagnosis and treatment rates within BIPI marketed disease state. Executes account plan and brand strategies to ensure a consistent mutual benefit of Organized Customers’ needs and company sales and marketing message. Establishes and maintains communication/collaboration/coordination with co-promotion partners and BIPI employees. + The HSBS will prioritize daily activities in accordance and support of the KAM account plan to mutually meet BI and customer needs. Delivers value to customers using insight, business analysis, problem solving and flexibility with a focus on opportunities, threats, and trends. Provides appropriate disease state and other relevant approved presentations to OCG staff as well as other qualified medical personnel as determined by account plans. + The HSBS will support the development of the parent OCG account plan and assist in developing the affiliated child account plan(s). Has an accurate and timely follow-up discussion with key internal account team members and external stakeholders. Uses approved account management techniques to facilitate the decision making process and engagement. + Supports the OCG Triple Aim efforts in various care settings to include appropriate pull through of protocols, pathways, order sets, formularies, treatment algorithms, transition of care, and population health management initiatives to assist the OCG with the delivery of optimal care. + Aware of top plans for OCGs and key stakeholders. Engages the appropriate key stakeholders in discussions on the payer environment, copays, and formulary access. Supports products on Payor formularies. Works in concert with an extended team to pull-through MCO decisions. + Analyzes territory information to optimize OCG and key stakeholder interactions. Is knowledgeable of barriers and opportunities that impact business and promptly informs account team of any developments. Adjusts child account plans to align with parent account plan and market dynamics. Is aware of opportunities that meet both OCG needs as well as account plans and brand tactics. Utilizes CRM and supporting analysis of account plans to guide interactions and monitor appropriate Value Proposition use. Successfully completes all Sales Training requirements. + In conjunction with other field sales teams, assists in identification of thought leaders, innovators and advocates within OCG. Manages programs, initiatives and budgets to stay within standards. Builds networks among advocates and key stakeholders within OCG. + Performs all Company business in accordance with all regulations (e.g., EEO, FDA, DEA, OSHA, PDMA, EPA, PhRMA, etc.) and Company policy and procedures. When violations are noted/observed they are to be immediately reported to management. Demonstrates high ethical and professional standards with all business contacts in order to maintain BIPI's excellent reputation within the medical and pharmaceutical community. **_Candidate will be hire in at the level commensurate with experience._** **Requirements:** + Bachelor’s degree from an accredited institution is required OR Equivalent work experience. + A minimum of four (4) years successful pharmaceutical sales experience, or equivalent. + A minimum of two (2) years successful account management experience preferred. + Successful sales performance history. + Ability to travel up to 75% depending upon geography. + Knowledge across portfolio is preferred. + Strong understanding of managed care and its impact on the industry. + Excellent judgment and problem solving skills. + Ability to foster ongoing interactions and partnerships with targeted Organized Customer Stakeholders in the execution of account plans. + Demonstrates acceptable level of performance in current role. + Proficiency in Excel, Word, Outlook, and database applications. + Ability to travel (may include overnight travel). + Should reside in territory geography or be willing to relocate. + Valid Driver's License and an acceptable driving record. + Authorization and ability to drive a Company leased vehicle or authorized rental vehicle. **Executive Health Systems Business Specialist Requirements:** + Bachelor’s degree from an accredited institution is required OR Equivalent work experience. + A minimum of seven (7) years successful pharmaceutical sales experience, or equivalent. + At least three (3) years of experience in the relevant accounts with in the territory is preferred. + Successful sales performance history. + Ability to travel up to 75% depending upon geography. + Knowledge across portfolio is preferred. + Strong understanding of managed care and its impact on the industry. + Excellent judgment and problem solving skills. + Ability to foster ongoing interactions and partnerships with targeted Organized Customer Stakeholders in the execution of account plans. + Demonstrates acceptable level of performance in current role. + Proficiency in Excel, Word, Outlook, and database applications. + Ability to travel (may include overnight travel). + Should reside in territory geography or be willing to relocate. + Valid Driver's License and an acceptable driving record. + Authorization and ability to drive a Company leased vehicle or authorized rental vehicle. **Eligibility Requirements:** + Must be legally authorized to work in the United States without restriction. + Must be willing to take a drug test and post-offer physical (if required) + Must be 18 years of age or older **Our Culture:** Boehringer Ingelheim is one of the world’s top 20 pharmaceutical companies and operates globally with approximately 50,000 employees. Since our founding in 1885, the company has remained family-owned and today we are committed to creating value through innovation in three business areas including human pharmaceuticals, animal health and biopharmaceutical contract manufacturing. Since we are privately held, we have the ability to take an innovative, long-term view. Our focus is on scientific discoveries and the introduction of truly novel medicines that improve lives and provide valuable services and support to patients and their families. Employees are challenged to take initiative and achieve outstanding results. Ultimately, our culture and drive allows us to maintain one of the highest levels of excellence in our industry. We are also deeply committed to our communities and our employees create and engage in programs that strengthen the neighborhoods where we live and work. Boehringer Ingelheim, including Boehringer Ingelheim Pharmaceuticals, Inc., Boehringer Ingelheim USA, Boehringer Ingelheim Animal Health USA, Inc., Merial Barceloneta, LLC and Boehringer Ingelheim Fremont, Inc. is an equal opportunity and affirmative action employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender identity or expression; affectional or sexual orientation; disability; veteran or military status, including protected veteran status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. Boehringer Ingelheim is firmly committed to ensuring a safe, healthy, productive and efficient work environment for our employees, partners and customers. As part of that commitment, Boehringer Ingelheim conducts pre-employment verifications and drug screenings. **Organization:** _US-BI Pharma/BI USA_ **Title:** _Health Systems Business Specialist - Christiana, DE_ **Location:** _Americas-United States-DE-Wilmington_ **Requisition ID:** _178265_
          (USA-NC-WINSTON SALEM) Health Systems Business Specialist-Triad Area        
Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment which benefits our employees, patients and communities. **Health Systems Business Specialist Description:** Health Systems Business Specialist is a portfolio consultant that is responsible for the implementation of BIPI marketing brand plans as well as Managed Markets Marketing Organized Customer Group (OCG) strategy inclusive of the local account plan. The HSBS will achieve sales targets and ensure maximum awareness of the BIPI brands and targeted disease state(s) as well as aligned therapeutic projects with OCGs. The HSBS will conduct their business with key targeted health care professionals (HCPs), key stakeholders and decision makers within assigned organized customer’s facilities such as affiliated or owned hospitals, medical groups, pharmacy, clinics, affiliated federal accounts and long term care facilities. The HSBS will engage in branded, non-branded, above brand and B2B discussions and initiatives. Must also be prepared to support key therapeutic initiatives. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. **Duties & Responsibilities** + Utilizes clinical and product knowledge, consultative selling skills, and assigned organized customers' business model, objectives, and patient flow in order to support the use of BIPI promoted products. In addition the HSBS will seek to appropriately increase recognition; diagnosis and treatment rates within BIPI marketed disease state. Executes account plan and brand strategies to ensure a consistent mutual benefit of Organized Customers’ needs and company sales and marketing message. Establishes and maintains communication/collaboration/coordination with co-promotion partners and BIPI employees. + The HSBS will prioritize daily activities in accordance and support of the KAM account plan to mutually meet BI and customer needs. Delivers value to customers using insight, business analysis, problem solving and flexibility with a focus on opportunities, threats, and trends. Provides appropriate disease state and other relevant approved presentations to OCG staff as well as other qualified medical personnel as determined by account plans. + The HSBS will support the development of the parent OCG account plan and assist in developing the affiliated child account plan(s). Has an accurate and timely follow-up discussion with key internal account team members and external stakeholders. Uses approved account management techniques to facilitate the decision making process and engagement. + Supports the OCG Triple Aim efforts in various care settings to include appropriate pull through of protocols, pathways, order sets, formularies, treatment algorithms, transition of care, and population health management initiatives to assist the OCG with the delivery of optimal care. + Aware of top plans for OCGs and key stakeholders. Engages the appropriate key stakeholders in discussions on the payer environment, copays, and formulary access. Supports products on Payor formularies. Works in concert with an extended team to pull-through MCO decisions. + Analyzes territory information to optimize OCG and key stakeholder interactions. Is knowledgeable of barriers and opportunities that impact business and promptly informs account team of any developments. Adjusts child account plans to align with parent account plan and market dynamics. Is aware of opportunities that meet both OCG needs as well as account plans and brand tactics. Utilizes CRM and supporting analysis of account plans to guide interactions and monitor appropriate Value Proposition use. Successfully completes all Sales Training requirements. + In conjunction with other field sales teams, assists in identification of thought leaders, innovators and advocates within OCG. Manages programs, initiatives and budgets to stay within standards. Builds networks among advocates and key stakeholders within OCG. + Performs all Company business in accordance with all regulations (e.g., EEO, FDA, DEA, OSHA, PDMA, EPA, PhRMA, etc.) and Company policy and procedures. When violations are noted/observed they are to be immediately reported to management. Demonstrates high ethical and professional standards with all business contacts in order to maintain BIPI's excellent reputation within the medical and pharmaceutical community. **_Candidate will be hire in at the level commensurate with experience._** **Requirements:** + Bachelor’s degree from an accredited institution is required OR Equivalent work experience. + A minimum of four (4) years successful pharmaceutical sales experience, or equivalent. + A minimum of two (2) years successful account management experience preferred. + Successful sales performance history. + Ability to travel up to 75% depending upon geography. + Knowledge across portfolio is preferred. + Strong understanding of managed care and its impact on the industry. + Excellent judgment and problem solving skills. + Ability to foster ongoing interactions and partnerships with targeted Organized Customer Stakeholders in the execution of account plans. + Demonstrates acceptable level of performance in current role. + Proficiency in Excel, Word, Outlook, and database applications. + Ability to travel (may include overnight travel). + Should reside in territory geography or be willing to relocate. + Valid Driver's License and an acceptable driving record. + Authorization and ability to drive a Company leased vehicle or authorized rental vehicle. **Executive Health Systems Business Specialist Requirements:** + Bachelor’s degree from an accredited institution is required OR Equivalent work experience. + A minimum of seven (7) years successful pharmaceutical sales experience, or equivalent. + At least three (3) years of experience in the relevant accounts with in the territory is preferred. + Successful sales performance history. + Ability to travel up to 75% depending upon geography. + Knowledge across portfolio is preferred. + Strong understanding of managed care and its impact on the industry. + Excellent judgment and problem solving skills. + Ability to foster ongoing interactions and partnerships with targeted Organized Customer Stakeholders in the execution of account plans. + Demonstrates acceptable level of performance in current role. + Proficiency in Excel, Word, Outlook, and database applications. + Ability to travel (may include overnight travel). + Should reside in territory geography or be willing to relocate. + Valid Driver's License and an acceptable driving record. + Authorization and ability to drive a Company leased vehicle or authorized rental vehicle. **Eligibility Requirements:** + Must be legally authorized to work in the United States without restriction. + Must be willing to take a drug test and post-offer physical (if required) + Must be 18 years of age or older **Our Culture:** Boehringer Ingelheim is one of the world’s top 20 pharmaceutical companies and operates globally with approximately 50,000 employees. Since our founding in 1885, the company has remained family-owned and today we are committed to creating value through innovation in three business areas including human pharmaceuticals, animal health and biopharmaceutical contract manufacturing. Since we are privately held, we have the ability to take an innovative, long-term view. Our focus is on scientific discoveries and the introduction of truly novel medicines that improve lives and provide valuable services and support to patients and their families. Employees are challenged to take initiative and achieve outstanding results. Ultimately, our culture and drive allows us to maintain one of the highest levels of excellence in our industry. We are also deeply committed to our communities and our employees create and engage in programs that strengthen the neighborhoods where we live and work. Boehringer Ingelheim, including Boehringer Ingelheim Pharmaceuticals, Inc., Boehringer Ingelheim USA, Boehringer Ingelheim Animal Health USA, Inc., Merial Barceloneta, LLC and Boehringer Ingelheim Fremont, Inc. is an equal opportunity and affirmative action employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender identity or expression; affectional or sexual orientation; disability; veteran or military status, including protected veteran status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. Boehringer Ingelheim is firmly committed to ensuring a safe, healthy, productive and efficient work environment for our employees, partners and customers. As part of that commitment, Boehringer Ingelheim conducts pre-employment verifications and drug screenings. . *I-MF1 *LI-MF1 **Organization:** _US-BI Pharma/BI USA_ **Title:** _Health Systems Business Specialist-Triad Area_ **Location:** _Americas-United States-NC-Winston Salem_ **Other Locations:** _Americas-United States-AL-Greensboro, Americas-United States-NC-High Point_ **Requisition ID:** _178057_
          (USA-NY-UTICA) Sales Representative, Cattle (Dairy) - Utica, New York        
Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment which benefits our employees, patients and communities. **Description:** Responsible for executing the BIVI sales/marketing plan and tactics to assure maximum sales and market penetration within BIVI guidelines, policies and directives with key targeted customers. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. **Duties & Responsibilities:** + Maintains and utilizes expert product knowledge and highly effective selling skills in order to influence targeted animal health care professionals (AHCP) to support the use of BIVI promoted products. Executes brand strategies to ensure a consistent company sales and marketing message. + Utilizes CRM tool to create pre-call plans to meet animal health care professionals' (AHCP) needs. Follows defined CRM business rules. Sells towards AHCP business needs and opportunities. Fosters AHCP network development and communication. Have accurate and timely follow-up discussions with AHCP. Fosters ongoing trust with AHCP as relationship develops. Uses appropriate BIVI Sales Training techniques to facilitate the AHCP decision making process. + Analyzes territory information to optimize AHCP calls and create annual business plan for execution. Monitors local market conditions for changes that impact business. Develops plans to maximize speaker programs. Adjusts implementation plans on a regular basis (speaker mgmt., advocate development, etc.). Creates opportunities that meet both territory and brand tactics. Utilizes CRM tool and supporting analysis to plan activity, report and monitor samples, and maintain account and AHCP records. Completes all daily administrative responsibilities as directed by management. Successfully completes all Sales Training requirements. + Works with thought leaders, innovators and advocates supporting BIVI products. Works with speakers, key opinion leaders, Speakers Bureau and PSV’s for given topics and products. Provides feedback and follow-up to speakers and attendees. Initiates contacts and network-building among advocates and AHCP. Manages programs and budgets to stay within standards. + Performs all Company business in accordance with all regulations (e.g., EEO, FDA, etc.) and Company policy and procedures. When violations are noted/observed they are to be immediately reported to management. Demonstrates high ethical and professional standards with all business contacts in order to maintain BIVI's excellent reputation within the animal health community and internally. **_Candidate will be hired in at the level commensurate with experience._** **Level I Requirements:** + Bachelor's degree preferred OR a minimum of 2 years successful sales experience + Previous animal health experience preferred in dairy. + Previous field sales experience preferred. + History of successful performance. + Proficiency in Microsoft Office Suite applications. + Proven communication and presentation skills (verbal and written). + Ability to travel (some overnight travel required). + Should reside in territory geography or be willing to relocate. + Valid Driver's License and an acceptable driving record. + Authorization and ability to drive a Company leased vehicle or authorized rental vehicle. **Level II Requirements:** + Bachelor’s degree preferred + Bachelor's degree OR a minimum of 4 years relevant sales experience. + Previous animal health experience preferred + History of successful performance. + Proficiency in Microsoft Office Suite applications. + Proven communication and presentation skills (verbal and written) + Ability to travel (may include overnight travel). + Should reside in territory geography or be willing to relocate. + Valid Driver's License and an acceptable driving record. + Authorization and ability to drive a Company leased vehicle or authorized rental vehicle. **Level III Requirements:** + Bachelor's degree preferred. + A minimum of 6 years relevant sales experience. + A minimum of 2 year successful animal health or related industry experience. + History of successful performance. + Proficiency in Microsoft Office Suite applications. + Proven communication and presentation skills (verbal and written) + Ability to travel (may include overnight travel). + Should reside in territory geography or be willing to relocate. + Valid Driver's License and an acceptable driving record. + Authorization and ability to drive a Company leased vehicle or authorized rental vehicle. **Sr. Sales Rep Requirements:** + Bachelor's degree preferred. + A minimum of 8 years relevant sales experience. + A minimum of 5 years successful animal health or related industry experience. + History of successful performance. + Proficiency in Microsoft Office Suite applications. + Proven communication and presentation skills (verbal and written) + Demonstrated leadership ability. + Proven complex account management experience. + Ability to travel (may include overnight travel). + Should reside in territory geography or be willing to relocate. + Valid Driver's License and an acceptable driving record. + Authorization and ability to drive a Company leased vehicle or authorized rental vehicle. **Eligibility Requirements:** + Must be legally authorized to work in the United States without restriction. + Must be willing to take a drug test and post-offer physical (if required) + Must be 18 years of age or older **Our Culture:** Boehringer Ingelheim is one of the world’s top 20 pharmaceutical companies and operates globally with approximately 50,000 employees. Since our founding in 1885, the company has remained family-owned and today we are committed to creating value through innovation in three business areas including human pharmaceuticals, animal health and biopharmaceutical contract manufacturing. Since we are privately held, we have the ability to take an innovative, long-term view. Our focus is on scientific discoveries and the introduction of truly novel medicines that improve lives and provide valuable services and support to patients and their families. Employees are challenged to take initiative and achieve outstanding results. Ultimately, our culture and drive allows us to maintain one of the highest levels of excellence in our industry. We are also deeply committed to our communities and our employees create and engage in programs that strengthen the neighborhoods where we live and work. Boehringer Ingelheim, including Boehringer Ingelheim Pharmaceuticals, Inc., Boehringer Ingelheim USA, Boehringer Ingelheim Animal Health USA, Inc., Merial Barceloneta, LLC and Boehringer Ingelheim Fremont, Inc. is an equal opportunity and affirmative action employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender identity or expression; affectional or sexual orientation; disability; veteran or military status, including protected veteran status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. Boehringer Ingelheim is firmly committed to ensuring a safe, healthy, productive and efficient work environment for our employees, partners and customers. As part of that commitment, Boehringer Ingelheim conducts pre-employment verifications and drug screenings. **Organization:** _US-Vetmedica_ **Title:** _Sales Representative, Cattle (Dairy) - Utica, New York_ **Location:** _Americas-United States-NY-Utica_ **Requisition ID:** _177010_
          (USA-MT-MISSOULA) Sales Representative, Cattle (Beef) - Missoula, Montana        
Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment which benefits our employees, patients and communities. **Description:** Responsible for executing the BIVI sales/marketing plan and tactics to assure maximum sales and market penetration within BIVI guidelines, policies and directives with key targeted customers. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. **Duties & Responsibilities:** + Maintains and utilizes expert product knowledge and highly effective selling skills in order to influence targeted animal health care professionals (AHCP) to support the use of BIVI promoted products. Executes brand strategies to ensure a consistent company sales and marketing message. + Utilizes CRM tool to create pre-call plans to meet animal health care professionals' (AHCP) needs. Follows defined CRM business rules. Sells towards AHCP business needs and opportunities. Fosters AHCP network development and communication. Have accurate and timely follow-up discussions with AHCP. Fosters ongoing trust with AHCP as relationship develops. Uses appropriate BIVI Sales Training techniques to facilitate the AHCP decision making process. + Analyzes territory information to optimize AHCP calls and create annual business plan for execution. Monitors local market conditions for changes that impact business. Develops plans to maximize speaker programs. Adjusts implementation plans on a regular basis (speaker mgmt., advocate development, etc.). Creates opportunities that meet both territory and brand tactics. Utilizes CRM tool and supporting analysis to plan activity, report and monitor samples, and maintain account and AHCP records. Completes all daily administrative responsibilities as directed by management. Successfully completes all Sales Training requirements. + Works with thought leaders, innovators and advocates supporting BIVI products. Works with speakers, key opinion leaders, Speakers Bureau and PSV’s for given topics and products. Provides feedback and follow-up to speakers and attendees. Initiates contacts and network-building among advocates and AHCP. Manages programs and budgets to stay within standards. + Performs all Company business in accordance with all regulations (e.g., EEO, FDA, etc.) and Company policy and procedures. When violations are noted/observed they are to be immediately reported to management. Demonstrates high ethical and professional standards with all business contacts in order to maintain BIVI's excellent reputation within the animal health community and internally. **_Candidate will be hired in at the level commensurate with experience._** **Level I Requirements:** + Bachelor's degree preferred OR a minimum of 2 years successful sales experience + Previous animal health experience preferred in beef. + Previous field sales experience preferred. + History of successful performance. + Proficiency in Microsoft Office Suite applications. + Proven communication and presentation skills (verbal and written). + Ability to travel (some overnight travel required). + Should reside in territory geography or be willing to relocate. + Valid Driver's License and an acceptable driving record. + Authorization and ability to drive a Company leased vehicle or authorized rental vehicle. **Level II Requirements:** + Bachelor’s degree preferred + Bachelor's degree OR a minimum of 4 years relevant sales experience. + Previous animal health experience preferred + History of successful performance. + Proficiency in Microsoft Office Suite applications. + Proven communication and presentation skills (verbal and written) + Ability to travel (may include overnight travel). + Should reside in territory geography or be willing to relocate. + Valid Driver's License and an acceptable driving record. + Authorization and ability to drive a Company leased vehicle or authorized rental vehicle. **Level III Requirements:** + Bachelor's degree preferred. + A minimum of 6 years relevant sales experience. + A minimum of 2 year successful animal health or related industry experience. + History of successful performance. + Proficiency in Microsoft Office Suite applications. + Proven communication and presentation skills (verbal and written) + Ability to travel (may include overnight travel). + Should reside in territory geography or be willing to relocate. + Valid Driver's License and an acceptable driving record. + Authorization and ability to drive a Company leased vehicle or authorized rental vehicle. **Sr. Sales Rep Requirements:** + Bachelor's degree preferred. + A minimum of 8 years relevant sales experience. + A minimum of 5 years successful animal health or related industry experience. + History of successful performance. + Proficiency in Microsoft Office Suite applications. + Proven communication and presentation skills (verbal and written) + Demonstrated leadership ability. + Proven complex account management experience. + Ability to travel (may include overnight travel). + Should reside in territory geography or be willing to relocate. + Valid Driver's License and an acceptable driving record. + Authorization and ability to drive a Company leased vehicle or authorized rental vehicle. **EligibilityRequirements:** + Must be legally authorized to work inthe United States without restriction. + Must be willing to take a drug test andpost-offer physical (if required) + Must be 18 years of age or older **Our Culture:** Boehringer Ingelheim is one of the world’s top 20 pharmaceutical companies and operates globally with approximately 50,000 employees. Since our founding in 1885, the company has remained family-owned and today we are committed to creating value through innovation in three business areas including human pharmaceuticals, animal health and biopharmaceutical contract manufacturing. Since we are privately held, we have the ability to take an innovative, long-term view. Our focus is on scientific discoveries and the introduction of truly novel medicines that improve lives and provide valuable services and support to patients and their families. Employees are challenged to take initiative and achieve outstanding results. Ultimately, our culture and drive allows us to maintain one of the highest levels of excellence in our industry. We are also deeply committed to our communities and our employees create and engage in programs that strengthen the neighborhoods where we live and work. Boehringer Ingelheim, including Boehringer Ingelheim Pharmaceuticals, Inc., Boehringer Ingelheim USA, Boehringer Ingelheim Animal Health USA, Inc., Merial Barceloneta, LLC and Boehringer Ingelheim Fremont, Inc. is an equal opportunity and affirmative action employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender identity or expression; affectional or sexual orientation; disability; veteran or military status, including protected veteran status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. Boehringer Ingelheim is firmly committed to ensuring a safe, healthy, productive and efficient work environment for our employees, partners and customers. As part of that commitment, Boehringer Ingelheim conducts pre-employment verifications and drug screenings. **Organization:** _US-Vetmedica_ **Title:** _Sales Representative, Cattle (Beef) - Missoula, Montana_ **Location:** _Americas-United States-MT-Missoula_ **Requisition ID:** _177011_
          (USA-IL-CHICAGO) Senior Associate Director, Medical Science Liaison-CV Met-West Team        
Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment which benefits our employees, patients and communities. **Description:** The Sr. AD, Medical Science Liaisons will manage a regional therapeutic area specific MSL team. Leveraging a strong background in leading medical field based teams and frequent and consistent field based interactions with MSLs, the Sr. AD, Medical Science Liaisons will be expected to manage MSLs in the areas of planning and execution to ensure they engage in scientific exchange and insight generation – to result in demonstrable outcomes from the efforts of the team. Sr. AD, Medical Science Liaisons are empowered to make decisions and drive results, which will require a scientific background, strong business acumen, and communication and coaching/development skills to lead the MSL team. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. **Duties & Responsibilities** + **Collaboration** : + Lead a regional Therapeutic Area (TA) Field Based Medicine (FBM) MSL team by ensuring appropriate collaboration and communication occurs within Medicine and across stakeholders within the broader organization in a seamless and efficient manner. + Collaborate with Medicine TA Leadership and Product Leads regarding development and updating of scientific objectives (SOs), including related field-based medicine engagements and other customer-tactics to drive impactful scientific insight generation. + Collaborate with the FBM MSL Director to support overall FBM accountabilities. + Collaborate with other peer regional TA FBM Senior Associate Directors to communicate learnings, best practices, and insights. + Collaborate with Account Medical Advisors (AMA) Directors and AMAs to ensure MSLs are deployed to support accounts where TA expertise and scientific support is needed. + Learn about new and evolving customers and the changing medical needs of such customers. + Collaborate with FBM Operations to optimize processes and ensure appropriate support (i.e. training, job aides etc.) + Foster and oversee compliant collaboration with other internal stakeholders, including Medical Publications, Medical Education and Research Grants (MERG), Training, Medical Technical and Customer Information (MTCI), Corporate Department Medicine (CDM), and Clinical Operations (CO). + Foster and oversee compliant collaboration with Commercial personnel. + **Coaching and Development:** + Lead a regional TA FBM MSL team by creating a performance based culture with clear accountability and urgency for achieving results within FBM. FBM Senior Associate Directors will develop and coach FBM MSLs, while ensuring mentorship of MSLs by Associate Director MSLs. + In collaboration with the FBM MSL Director, implement and continue to improve on a consistent approach to management, development, and coaching of MSLs – as part of a MSL team management plan. + Understand and be able to demonstrate / illustrate competencies for purposes of coaching and developing MSLs. + Oversee and support development of annual goals and development plans by the MSL team + Oversee mentoring relationship between Associate Director MSLs and MSLs. + Coach MSLs to be effective and efficient communicators and to drive value for both the Scientific Experts (SCEs) and BIPI via scientific exchange. + Foster an environment that promotes urgency, smart decision making, and flexibility - while reinforcing and ensuring MSL teams comply with boundaries for collaborative and compliant communications. + Allocate a minimum of 50% of time to observing individual MSLs in the field for the purposes of coaching and identifying areas for competency development. + Review scientific exchange documented within the CRM to inform required coaching of TA FBM MSL Team. + Communicate with Medicine TA Leadership, Product Leads, FBM Lead, and Regional FBM Director to understand performance against expectations and identify opportunities for improvement. + Communicate with the MSL team, relevant field based commercial personnel, and AMA Director(s) to understand performance against expectations and identify opportunities for improvement within the MSL team, while also informing the FBM performance management framework. + Ensure appropriate onboarding and training of new hires. + Identify MSL training requirements for scientific and functional competencies, and collaborate with the FBM Director and Training Lead to ensure the MSL teams have training to develop the appropriate skills and competencies. + **Planning and Implementation:** + Lead a TA FBM MSL team by driving the planning process within the team, being an empowered decision maker, and ensuring appropriate execution of the tactical plan – at both the TA and regional level. + Develop a regional tactical plan to guide MSL activity, which supports the TA scientific objectives. Tactical plan to be developed in collaboration with the Regional FBM Director, TA FBM Senior Associate Directors, and TA Leadership. + Facilitate development, and approve MSL specific territory engagement plans, which are consistent with the overarching regional MSL tactical plan. + Collaborate with FBM Lead ensure appropriate resource planning within the territory, and revise based upon resource changes and the evolving SCE landscape. + Drive inclusion of ongoing identification, assessment and prioritization of SCEs within the MSL tactical plan. + Identify and support development of scientific materials required to enable effective scientific exchange. + Ensure MSLs are aware of, and trained on approved scientific materials (as required). + Maintain communication (field based, virtual meetings, etc.) with regional TA MSL Team on a regular basis to oversee and manage the FBM MSL team and tactical engagement plans, including: + Scientific objective driven scientific exchange. + Scientific exchange with study investigators. + Serving as a scientific resource to Healthcare Providers (HCPs). + Serving as a field based extension of MTCI. + Providing Commercial Stakeholder scientific support. + Having a presence at scientific meetings and scientific meeting reports. + Identify new SCEs in the course of SE. + Identify and implement adjustments to the tactical plan to best achieve scientific objectives. + Collaborate with other regional TA FBM Senior Associate Directors to ensure full TA team accountability to achieve TA scientific objectives are met nationally. + Challenge process and organizational inefficiencies and recommend new approaches to better achieve results. + Collaborate with the FBM regional Directors and FBM TA Senior Associate Directors to develop, support preparation, and manage execution of medical support for congresses. + Manage FBM TA specific regional MSL team budget. + Drive appropriate and compliant use of systems and tools by MSLs to execute and document scientific exchange. + Collaborate with Clinical Operations, CDM, and other internal Medicine/RA stakeholders to understand support needs for the MSL team to inform planning and development of an annual FBM support plan. + Collaborate with Commercial personnel to understand scientific support needs for the MSL team to inform planning and development of an annual FBM support plan. + **Insight Generation and Reporting:** + Lead the regional TA FBM MSL team by setting clear expectations for insight generation related to scientific objectives. Specific aspects include: + Collaborate with the FBM MSL Director and TA MSL Sr. Associate Directors for ongoing execution of the process to identify, document, discuss and communicate scientific insights based upon scientific objectives and scientific exchange. + Generation of scientific insights through SE, including use of tools and systems to enable a consistent and effective approach. + Documentation of scientific insights by MSLs in the appropriate system. + Immediate communication of insights, as required, to the Regional FBM Director, TA Leadership and Product Lead. + Discussion of scientific insights gathered by the TA MSL team, in order to understand the breadth of insights, potential impact, and to stimulate scientific exploration. + Coach MSLs to continue to improve the quality of scientific insights. + Communicate insights across the organization in a timely manner. + Coordinate with other regional TA FBM Senior Associate Directors and lead Field Insights Review Meetings to communicate insights with Medicine, Regulatory Affairs, CDM, and appropriate Commercial colleagues. + Identify ‘success stories’ for communication within Medicine and the broader organization to demonstrate value. + Challenge internal stakeholders to evaluate current strategies in light of scientific insights and impact on healthcare delivery. + Encourage understanding of healthcare systems and organized providers by MSLs, and appropriate communication with field based teams, including changes in the healthcare landscape and trends impacting delivery within the territory (i.e. new stakeholders impacting the delivery of or access to care). **Requirements:** + **Experience and Education:** + BSc, from an accredited institution, is required, and in addition fulfill one of the following education levels and experience criteria: + Advanced science / clinical degree, from an accredited institution, (PharmD, M.D., DO, Ph.D.) with five (5) or more years’ of relevant clinical or therapeutic experience (preferred), OR + Masters level degree, from an accredited institution, in health sciences with seven (7) or more years’ of relevant clinical or therapeutic area experience, OR + Combined BSc. with a MBA, or BSN with a MBA, from an accredited institution and nine (9) or more years’ of relevant clinical or therapeutic area experience, or + A PA, from an accredited institution, with seven (7) or more years’ of relevant clinical or therapeutic area experience. + Other Medically qualified licensure (e.g. RPh, Respiratory Therapist) with eleven (11) or more years of relevant clinical or therapeutic area experience. + One (1) to three (3) years leadership and project management experience + Three (3) or more years’ experience as a MSL + Experience leading field based medicine or medical affairs projects, or mentoring MSLs. + Eight (8) or more years’ of relevant medical affairs experience, clinical practice, or research + Five (5) or more years’ in a medical field based role within a pharmaceutical organization. + Leadership competencies as demonstrated in past experience + Two (2) or more years’ leading a MSL team – preferred. + Proven track record of teamwork, leadership, timely decision making and results orientation in meeting business objectives. + Knowledge of healthcare systems in the U.S., including managed care organizations, IDNs, PBMs, Medicare, and Medicaid. + Ability to use field-based electronic or other communication tools for all aspects of job. + This position is field based with upwards of 50% required travel to manage assigned geography. Easy access to large hub airport is desired. + **Compliance and other regulatory and/or organizational requirements** : + Proactively ensure compliance controls for the FBM organization are monitored continually and address identified issues. + Ensure FBM policies, procedures, and guidance is adhered to. Challenge and suggest changes as warranted. + Incorporate compliance and ethical decision-making into all business practices, and seek appropriate advice and counsel on new proposed activities. + Perform all Company business in accordance with all regulations (e.g. EEO FDA, OSHA, PDMA, EPA PhRMA, etc.) and Company policies and procedures. + Demonstrate high ethical and profession standards with all business contacts in order to maintain BIPIs excellent reputation within the medical and pharmaceutical community. + Expertise in pharmaceutical compliance laws, regulations, and guidelines related scientific communications, as well as industry best practices related to MSL activities. **EligibilityRequirements:** Must be legally authorized to work in the United States without restriction. Must be willing to take a drug test and post-offer physical (if required) Must be 18 years of age or older **Our Culture:** Boehringer Ingelheim is one of the world’s top 20 pharmaceutical companies and operates globally with approximately 50,000 employees. Since our founding in 1885, the company has remained family-owned and today we are committed to creating value through innovation in three business areas including human pharmaceuticals, animal health and biopharmaceutical contract manufacturing. Since we are privately held, we have the ability to take an innovative, long-term view. Our focus is on scientific discoveries and the introduction of truly novel medicines that improve lives and provide valuable services and support to patients and their families. Employees are challenged to take initiative and achieve outstanding results. Ultimately, our culture and drive allows us to maintain one of the highest levels of excellence in our industry. We are also deeply committed to our communities and our employees create and engage in programs that strengthen the neighborhoods where we live and work. Boehringer Ingelheim, including Boehringer Ingelheim Pharmaceuticals, Inc., Boehringer Ingelheim USA, Boehringer Ingelheim Animal Health USA, Inc., Merial Barceloneta, LLC and Boehringer Ingelheim Fremont, Inc. is an equal opportunity and affirmative action employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender identity or expression; affectional or sexual orientation; disability; veteran or military status, including protected veteran status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. Boehringer Ingelheim is firmly committed to ensuring a safe, healthy, productive and efficient work environment for our employees, partners and customers. As part of that commitment, Boehringer Ingelheim conducts pre-employment verifications and drug screenings. **Organization:** _US-BI Pharma/BI USA_ **Title:** _Senior Associate Director, Medical Science Liaison-CV Met-West Team_ **Location:** _Americas-United States-IL-Chicago_ **Requisition ID:** _176182_
          (USA-CT-RIDGEFIELD) Associate Director, Web/Email Channel        
Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment which benefits our employees, patients and communities. **Description:** This role is responsible for helping to create consistently engaging online experiences in the email and/or web channels across all brands and customers. This is done by training, advising and consulting with members of the brand and customer-segment teams on their assets and campaigns. While not responsible for the production of assets or campaigns, they are responsible for continuous evolution and communication of the Executional Excellence Guidelines. These guidelines optimize; customers’ experiences, efficient processes for production/approval/deployment of digital assets, and positive impact on business. This person works closely with the entire marketing organization to ensure their familiarity with channel best practices and to actively contribute to the design and deployment of their email/web assets and campaigns in order to achieve high engagement (e.g. open rates, click through rates, and time on site) and high SEO rankings. This role will work closely with the Marketing Acceleration and Analytics & Insights teams to contribute to the generation of customer insights related to engagement and content consumption in these two channels. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees **Duties & Responsibilities:** + Organizational leadership of customer engagement in these two important channels: + Develops and evolves guidelines, templates, standards and benchmarks for web/email channel + Defines best practices for use of content in web/email channels and standards for SEO + Collaborates on KPIs/measurements of web/email channel + Assesses compliance with guidelines and standards and drives action plans for improvement of web/email assets + Collaborates with Global partners in Corporate + Continuously elevates the caliber of the organization’s use of these channels to deliver positive customer experiences across HCP, Payor/Health System and Patient engagements by evolving the Execution Excellence Guidelines, securing Sr. Leadership endorsement of the evolutions, and ongoing counselling of all content managers in both Marketing and Medical on their application. Leads training of Marketing, Medical, Review Committee & Content Management and Agencies of Record, and Publisher Partners and Media Agencies on the Execution Excellence Guidelines + Lead the progression of Human Pharma capabilities to develop new kinds of insights about our customers’ needs and preferences through process and platform advancements (e.g. granular content tagging, dynamic content delivery) and identifies specific, actionable opportunities to integrate the latest advances in data and technology driven innovation. This will involve influencing the thinking, behaviors and investments of time and money among marketers, medical, Review Committee members and Marketing Operations for engagement with customers in web/email channels. **Requirements:** + Bachelor's degree from an accredited institution required. + Preferred degree in the areas of Marketing, Information Technology, Communications, or Digital Media. + Five plus (5+) year experience in the creating, analyzing and optimizing positive customer experiences in these channels. + Ideally has experience sectors such as financial services, travel and tourism, or e-commerce + Knowledge of best-practice customer acquisition strategies in and across each media combined with focus on performance using KPIs and analytical tools + Understanding of CRM strategy, including data capture and mining, for re-targeting and email campaign management + Deep understanding of experience design, SEO protocols, and UX best practices + Ability to identify attribution and utilize data for growth based on customer engagement as well as gaps in customer experience within the different multi channel levers + Proven ability to partner productively with Analytics & Insights + Outstanding communication, presentation, influencing and relationship management skills + Passion for the customer, promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage + Demonstrated success operating collaboratively and building cross-functional partnerships + Demonstrated ability to influence without authority + Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions + Demonstrated ability to prioritize work load and meet project deadlines + Familiarity with healthcare is useful. + Ensure compliance with all Company policies and PhRMA guidelines **Eligibility Requirements:** + Must be legally authorized to work in the United States without restriction. + Must be willing to take a drug test and post-offer physical (if required) + Must be 18 years of age or older **Our Culture:** Boehringer Ingelheim is one of the world’s top 20 pharmaceutical companies and operates globally with approximately 50,000 employees. Since our founding in 1885, the company has remained family-owned and today we are committed to creating value through innovation in three business areas including human pharmaceuticals, animal health and biopharmaceutical contract manufacturing. Since we are privately held, we have the ability to take an innovative, long-term view. Our focus is on scientific discoveries and the introduction of truly novel medicines that improve lives and provide valuable services and support to patients and their families. Employees are challenged to take initiative and achieve outstanding results. Ultimately, our culture and drive allows us to maintain one of the highest levels of excellence in our industry. We are also deeply committed to our communities and our employees create and engage in programs that strengthen the neighborhoods where we live and work. Boehringer Ingelheim, including Boehringer Ingelheim Pharmaceuticals, Inc., Boehringer Ingelheim USA, Boehringer Ingelheim Animal Health USA, Inc., Merial Barceloneta, LLC and Boehringer Ingelheim Fremont, Inc. is an equal opportunity and affirmative action employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender identity or expression; affectional or sexual orientation; disability; veteran or military status, including protected veteran status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. Boehringer Ingelheim is firmly committed to ensuring a safe, healthy, productive and efficient work environment for our employees, partners and customers. As part of that commitment, Boehringer Ingelheim conducts pre-employment verifications and drug screenings. **Organization:** _US-BI Pharma/BI USA_ **Title:** _Associate Director, Web/Email Channel_ **Location:** _Americas-United States-CT-Ridgefield_ **Requisition ID:** _175588_
          ComboBoxes in Dynamics CRM 2013        
Have you tried the new ComboBox control in CRM 2013?  Wait...what did you just say?!?  Here, click on the screenshot and watch this:



Actually, I'm a little early for April Fools' Day, but I really did build a pair of ComboBoxes that are backed by two entities that have an N:N relationship.  With an added checkbox, you can override the filtering and display all the available records in the child.  The key to making it so performant was utilizing an external WebAPI caching application.  That makes it a snap to bind the jQuery Autocomplete to the JSON output.

If you need help with a ComboBox, or anything else in Dynamics CRM, don't hesitate to reach out.
          Helpful links and information for CRM Developers        
My collection of essential links and information for Dynamics CRM Developers

MSDN References
Linq query examples
MSDN Client-side programming reference
Developers guide to reports for CRM

Communities
MSDN CRM Forums
StackOverflow CRM Questions

Tools
PowerShell Tools
MscrmTools / XrmToolBox

CRMSvcUtil XrmServiceContext example:
CrmSvcUtil.exe /codeCustomization:"Microsoft.Xrm.Client.CodeGeneration.CodeCustomization, Microsoft.Xrm.Client.CodeGeneration" /out:Xrm\Xrm.cs /url:https://myord.api.crm.dynamics.com/XRMServices/2011/Organization.svc /username:admin@myorg.onmicrosoft.com /password:pass@word1 /namespace:Xrm /serviceContextName:XrmServiceContext



          Dynamics CRM Publish External Report        
Dynamics CRM on-prem has the ability to publish reports "externally" so that non-CRM users can view them.  Corresponding reports are created by CRM in the "root" folder (tenant name_MSCRM)  By default though, the SSRS data connection (MSCRM_DataSource) in the folder is not configured during installation, so a required step is to login to SSRS Report Manager and setup the data source.  Note, you have to click Details View (upper right corner of menu) in order to see the data source.

Typically, you'll want to use a service account that has the least privileges necessary to query the data from CRM.  The connection string follows the format:

Data Source=sql server;Initial Catalog=tenant_MSCRM

If you use a service account, you may get an error when you Test Connection in SSRS Report Manager:
Log on failed. Ensure the user name and password are correct.

In that case, the error may be caused because the account does not have "Log on locally".  

To grant this permission, do the following:
1.      On the report server computer, in Administrative Tools, open Local Security Policy.
2.      Under Security Settings, expand Local Policies, and then click User Rights Assignment.
3.      In the details pane, right-click Allow log on locally and then right-click Properties.
4.      Click Add User or Group.
5.      Click Locations, specify a domain or other location that you want to search, and then click OK.
6.      Enter the Windows account for which you want to allow interactive login, and then click OK.

7.      In the Allow log on locally Properties dialog box, click OK.

          Find All References to a Custom Workflow Activity in Dynamics CRM 2013        
If you ever need to find all the workflows that have references to a custom workflow assembly, you can query the Xaml column on the Workflow entity.  Using OData is the fastest way:

HTTP://MyCrmServer/MyTenant/xrmservices/2011/organizationdata.svc/workflowset?$SELECT=NAME&$filter=substringof('MyCustomWorkflowActivityClassName',xaml)

If you are on-prem, then you can also do this via SQL:

SELECT DISTINCT wf.NAME 
FROM   workflow wf 
WHERE  xaml LIKE '%MyCustomWorkflowActivityClassName%' 
          Stuck Dynamics CRM ImportJob importing a Solution        
Did you know that you can view the progress of your import by using Advanced Find to query Import Jobs?  If you ever "lost touch" with the progress bar window, this can be very useful.  I have a saved view that displays the imports from the last 7 days in descending order.

Unfortunately, jobs can get stuck during import and prevent you from importing your solution again.  In that situation, you need to manually delete the stuck job.  Fortunately this is super easy with the Advanced Find you created above.  There is a special Delete button on this view.

You can also do it programmatically with the early-bound classes and a Linq query in the Service Context:

var xrm = new XrmServiceContext("Xrm");
var deadJobs = xrm.ImportJobSet.Where(x => x.CompletedOn.Equals(null));

foreach (var job in deadJobs)
{
    Console.WriteLine("Deleting Job Created On: " +job.CreatedOn);
    xrm.Delete(ImportJob.EntityLogicalName, job.Id);
    xrm.SaveChanges();
}
          CRM 2013 Invalid Argument FetchXML Report Errors on Premise        
I love it when my former-self comes to the rescue of my present self.  I have been wrestling with an SSRS error that I knew I had seen before.  In searching for an answer, I ran across this blog post I wrote a couple years back.  I'm going to copy it here, just in case my former employer decides to take it down:



Even though the Report Wizard has some inherent limitations, it is still a useful tool for end-users that want ad-hoc reporting, or if you want to see beyond the 10,000 record limit when exporting to Excel.  You may find however that reports created by the Report Wizard return an "Invalid Argument" error. 
This happened to me recently so I followed my usual debugging steps but that did not help because the browser didn't return an error.  I checked the CRM and SSRS event logs, but there wasn't any helpful information in the errors that were logged.  Next I checked the SSRS HTTP Log and found some interesting information.  Note, the default location for the log is:
\Microsoft SQL Server\\Reporting Services\LogFiles
In the log I saw that I was getting a security error:
System.ServiceModel.Security.SecurityNegotiationException: A call to SSPI failed
When I looked up this error, I ran across KB2590774 which described the exact issue I was facing...unfortunately it involved SPNs; probably my least favorite administrative topic.
The instructions are a little contradictory.  It says that all you need to do is setup an SPN for the CRMAppPool...unless you are running IIS in Kernel Mode (generally the recommended configuration).  If running Kernel mode, you are supposed to review the information in the article about SPNs and IIS 7 Kernel Mode.
I read and confirmed that for my configuration (Scenario 2b - Custom app-pool and host header)the recommendation was to register an SPN for my custom URL on the NetBios name (aka, the computer name).  Unfortunately this did not resolve my issue, even after adding "trust for delegation" in AD.  So I tried the KB's recommendation which was an SPN for NetBios name on the CRMAppPool account:
setspn -s HTTP/my_server_name my_domain\my_CRM_app_pool_identity
After that SPN was applied (always using -S to check for duplicates) the FetchXML reports instantly started working!

          Easy way to enable DevErrors for Dynamics CRM using IIS Manager        

Windows Access Control prevents you from directly editing the Web.Config file for IIS site, so rather than copy/paste, you can use IIS Manager to edit keys via GUI.  To turn the DevErrors key to On you need to change the Section selector to appSettings and click the “…” button in the (Collection) property.  Make sure you click the Apply button (Action menu on right) after making a change:


          How to Hide Alerts in CRM 2013 Sitemap Menu        

Alerts appeared in 2013 to display server-side synchronization.  The information in the alerts can get pretty technical so they may not be appropriate for end-users.  In order to hide them from the menu, you can remove read permissions on the Trace entity (under Core Records).


          Saving a CRM form with missing required fields        
I ran across an interesting problem in that I needed to allow a CRM user to save the progress of a form that has required fields.  The required fields are not truly required until the user initiates a separate submission step.  I was able to "temporarily" remove the required from the fields and then put it back on after the save using this script:


function onSave() {
    var i = 0;
    Xrm.Page.ui.controls.forEach(function (control, index) {
        if (typeof control.getAttribute == 'function' && typeof control.getAttribute().getRequiredLevel == 'function' && control.getAttribute().getRequiredLevel() == "required") {
            reqControls[i] = control;
            control.getAttribute().setRequiredLevel("none");
            i++;
        }
    });
    Xrm.Page.data.save().then(onSaveComplete, onSaveFailed);
    
}

function onSaveComplete() {
    reqControls.forEach(function (control) {
        control.getAttribute().setRequiredLevel("required");
    });  
}
          Dynamics CRM 2013 Spreadsheet Import Tricks        
This is part 2 demonstrating how to upload a spreadsheet of bounced emails addresses to modify contacts.  In part 1, we created an Email Bounce entity and a Real-Time Workflow.
The first step is to download the Import template.  This step is optional and depending on the scenario. may make it easier (or more difficult).  In this case, it’s going to make creating the map easier, so let’s get started.  Navigate to your entity and click the Import Data – Download Template for Import and save the XML file. 
Most of the time your computer will not realize this is an Excel file, so to open the XML file, start Excel and use File – Open.  Now you can paste your list of email address into BOTH columns.  Save your changes to a new file (so you can reuse the template next week) and exit Excel.
Start the Import dialog and select your XML file in the first screen.  CRM will recognize that you want to upload Email Bounce records, but we need to edit the mapping, so click Edit.
We need CRM to lookup our Contacts using the email address, but it doesn’t do that be default, so we have to add it to the Lookup reference.  Click on the little icon next to the Contact field and select the Email field from the list of Contact fields.
Click Next until you get to the Finish screen.  Tip: give this Mapping a name, so you can reuse it next time.  Click on the “Imports” link to watch the process unfold. 
If you have any errors then you can export the failed rows and manually process them.
Remember that Mapping we saved, well reusing it is not as easy as you’d think…when uploading XML files, there’s a strange trick to it.  You still have to click the Edit button after uploading the XML file, but when you get to the Map Record Types dialog, click Back and you are magically transported to the Select Data Map dialog. 


After that, you just click Next, Next, Next…as quick as you can and you’re finished.

          Dynamics CRM 2013 – Handle Bounced Emails        

If you have a lists of email addresses that returned as bounced, how can you update your Dynamics CRM contacts?  Easy!  Create a new entity and put the power of Dynamics Workflows to use.
The first thing we’re going to need is a new Entity – let’s call it “Email Bounce”.  Let’s keep this entity super-simple and turn off all of the Communication and Collaboration options.


Before we hit Save, let’s change the Primary Field so we can use it to store a text version of the email address.  Rename it to Email and set the length to 200.

After you save your entity, open the Form and add a new Lookup field for Contact.  Save and Publish your entity.  Now on to the workflow.
Create a new Process - either in your Solution, or in the Processes subarea of the Settings menu.
Now you have a decision to make…well, that is if you are using CRM 2013.  I chose to create a Real-Time Workflow because I am planning to Deactivate my Email Bounce records once a matching Contact is found.  I will be uploading these emails using a spreadsheet, and I know there will be times when my email address does not find an exact match.  If two contacts are found, or none, I’d like the Email Bounce record to “hang around” so we can manually investigate.  With a Real-Time Workflow, when the Contact Lookup is populated, the screen will refresh and my Email Bounce will be Inactive, signaling success.  If I used a regular workflow, the record would be inactive, but the user wouldn’t see it unless they manually refresh their view.  Score one for CRM 2013!  Here’s how I setup my workflow.  Note, mine runs on Create and Update (of the Contact field)

Now, if you’ve never used CRM’s Import features, you are in for a real treat!  Check out Part 2 –Data Import Tricks.


          Microsoft Dynamics CRM 2013 - New Workflow Features        

Synchronous Workflows

There are a bunch of great new features in CRM 2013.  One particularly powerful one is synchronous workflows.  It used to be that workflows could only run asynchronously, which made them an inappropriate choice for many automation scenarios.  For example, if you needed to calculate a value that would be displayed to the user, workflows were a bad choice since they might take two seconds or 20 seconds, but either way, you were not going to see the results until the user refreshed the page sometime after the workflow completed.

If we turn our attention to another new feature in 2013, the Process Flow, we notice that the Lookups do not allow us to set any “filtering” like we can on the form.  For example, it’s typical to setup a filter between an Account field and a Contact field.  That way, you only have to search through a list of Contacts related to the selected Account.

Let’s create a handy Contact Abbreviation field to demonstrate synchronous workflows and make it easier to find a particular contact in the Opportunity Process field.
Sync1

We’ll be using the Manipulation Library written by Carlton Colter and available for download on CodePlex.  This will add a number of useful String and calculation steps to your workflow Add Step menu:
Snyc2
Add a field to the Contact to hold the Abbreviation (optionally add it to the Form)
Sync3
Now let’s use the Manipulation Library’s Substring step to calculate the Account abbreviation.  Follow these Steps:
  1. Before we get into the fun stuff, let’s make sure our Workflow does get confused.  Add a “short-circuit” to only run if we actually have an Account to work with (remember, Company Name is of type Customer which could also be a Contact!):
    Sync4
    Interesting discovery – if you stop the workflow with status of Cancelled it will throw and error back to the user. 
  2. Now Click Add Step and find the “Strings Utilities” – you may need to scroll (note difference in spelling seems to be a bug in the library) and select Substring
    Sync5 
  3. Give the step a good “variable sounding name” since we’ll be using this later in a formula.  I called mine Account Abbreviation.
  4. Click Set Properties and then click in the Text value box.  Then select Related Entities – Company Name (Account) in the right menu.  Select Account Name and click Add.  Lastly click OK. Sync6
Repeat this process for First Name and Last Name but change the Length to 1
Now that we have all of our abbreviations, we just need to update the Contact, so click Add Step and Update Record.  Give the step a name (e.g. “Update Zip Finder”) and click Set Properties
Now we need to add the result of the three substring steps above into our Contact’s field.  Unless you added the new field to the Contact form, you will need to scroll down and find it among the field “Additional Fields” section:

Sync7
Now for the fiddly part.  Select the Zip Finder field and then in the Look For, select Account Abbreviaion – Result and click the Add/OK like above.  To add the other characters you will need to click in the Zip Finder field again, AFTER the highlighted slug and remove the extra whitespace.  Now repeat the step for First and Last name.  Your formula should look like this:
Sync8
Now just click Activate and again in the confirmation dialog:
Sync9


Let’s give this a try.  Update a few contacts so you have some Zip Finders to test with.  I added a contact named Johnathan Smith to Blue Yonder Airline.  Hey, when I search for “blu” I don’t see anything!  That’s because we need to add our new field to the entity’s Quick Find View.  The super-fast way to edit the system views is to return to the Contacts list and click the ellipses in the ribbon (…) and System Views:
 Sync10
Just click the Add Find Columns in the right menu and select your new column.  Make sure you click Publish on the Contact entity (or Publish All Customizations) to make the change effective.
Sync11

Now when you type “Blu” you get a list of all contacts that have a “Blu” anywhere in their name, company, email, etc.
Sync12
In many systems that will return too many records to find the one we want.  But, if I type “blujs” (or even “bluj”) I’m searching for a very distinctive string and will work in other locations like Lookups!
Sync13
Now this abbreviation scheme may not work in every situation, but the algorithm is very tweak-able for your particular application.

Synchronous Workflows vs. Plugins

There will definitely be debate about when to use a synchronous workflow over a plugin so here are some guidelines about when to choose real-time workflows:
  • Logic is relatively simple (if-then-else)
  • The business rules may change frequently
  • The data needed is contained in the primary entity or entities with N:1 relationships
  • The process needs to create or send a template-based email

          Refresh SQL Management Studio query window intellisense cache        
I have been using OneNote instead of blogging to capture quick lessons learned, but I just realized that this tip didn't end up in either place, so I'm going to go back to the tried and true...blogging





Best trick for Dynamics CRM Report writers: CTRL + SHIFT + R to refresh SQL Server Management Studio query window's local intellisense cache:
http://blogs.msdn.com/b/dtjones/archive/2008/09/11/refreshing-the-intellisense-cache.aspx 

          CRM 2011 Reports SSRS Error SetExecutionCredentials        
If you are getting the error below running Reports, not to worry. Generally this is an easy fix. Find out what account Reporting Services is running under and add it to the Active Directory group PrivReportingGroup. If SRS is running as a LocalService or NetworkService (local accounts), you will need to add the SRS computer object to the AD group. After doing that, just restart the Reporting Services windows service and you should be good to go! Exception information: Exception type: CrmReportingException Exception message: An error occurred during report rendering. at Microsoft.Crm.Web.Reporting.SrsReportViewer.SetExecutionCredentials(ServerReport reportObj) at Microsoft.Crm.Web.Reporting.RemoteSrsReportViewer.LoadReportAndSetParameters() at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e) at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) An error has occurred during report processing. (rsProcessingAborted) at Microsoft.Reporting.WebForms.ServerReportSoapProxy.OnSoapException(SoapException e) at Microsoft.Reporting.WebForms.Internal.Soap.ReportingServices2005.Execution.RSExecutionConnection.ProxyMethodInvocation.Execute[TReturn](RSExecutionConnection connection, ProxyMethod`1 initialMethod, ProxyMethod`1 retryMethod) at Microsoft.Reporting.WebForms.ServerReport.SetDataSourceCredentials(IEnumerable`1 credentials) at Microsoft.Crm.Web.Reporting.SrsReportViewer.SetExecutionCredentials(ServerReport reportObj) Cannot create a connection to data source 'CRM'. (rsErrorOpeningConnection)
          ×˜×™×¤×™× להטמעת מערכות CRM        
הטמעת מערכת CRM איננה משימה פשוטה. להבדיל מהטמעות שונות של מוצרי מיקרוסופט במגוון טכנולוגיות, הטמעת מערכת CRM הינה מוצר המהווה פתרון עסקי ומערכת קריטית בארגון - הטמעת מערכת שכזו דורשת הבנה עסקית וניסיון רב. הכל מתחיל ונגמר ב-Scope Of Work (או SOW) השלב הראשון של פרויקטי CRM הינו לימוד מצב קיים, אפיון תהליכי עבודה במערכת החדשה והגדרת תכולת עבודה (להלן SOW) מפורטת לפרויקט - בשלב זה נעשה עיצוב של הפתרון המוצע על פלטפורמת מערכת ה-CRM. שלב זה הינו קריטי בחיי הפרויקט משום שהוא מכתיב את המשך הפעילויות: אילו מודלים ותתי מודלים ייושמו, אילו תשתיות מידע יוקמו במערכת, אילו נושאים יכללו במסגרת ההדרכות ואילו ממשקים וקסטומיזציות ייעשו במערכת. אחד הסיכונים בפרויקט CRM הוא שהתכולה אינה מוגדרת באופן ברור בשלב הראשוני של הפרויקט ולמעשה הפרויקט סובל לכל אורכו מחוסר יציבות בעקבות שינויים שוטפים בתכולה. באחריות הארגון להגדיר מראש את הנושאים שצריכים להיכלל במסגרת המערכות ולוודא שרשימת הנושאים מכוסה במלוא במסגרת מסמך ה-SOW. תכנון מפורט ובניית גאנט לפרויקט הטמעת מערכת CRM הינה משימה מרכזית בחיי הארגון. בפרויקט מעורבים משתמשי הארגון ממחלקות שונות, אנשי מערכות מידע, יועצים חיצוניים ופלטפורמות מיחשוביות שונות וחדשות. מדובר בפרויקט מחשוב מורכב המצריך משאבים רבים ותשומת לב ניהולית. הצלחת הפרויקט מותנית בניהול מפורט של תוכנית העבודה ובקרת קצב ההתקדמות בגאנט. תוכנית העבודה צריכה להיות אמינה וריאלית ולשקף בכל נקודת זמן תמונת מצב ברורה של מכלול המשימות, הגורמים האחראים למשימות ולוחות זמנים מפורטים. במקביל לתוכנית העבודה יש להגדיר ישיבות מעקב קבועות להצגת סטטוס הפעילויות השונות, לבחינת הסיכונים ו"צווארי בקבוק" בנקודת זמן נוכחית ולקבלת החלטות לאותה נקודת זמן. ניהול קפדני ואמין של תוכנית העבודה הינו מרכיב הכרחי בהצלחת הפרויקט ועמידה ביעדים, לוח זמנים ותקציב. מומלץ להשתמש בכלי ניהול גאנט כגון MS Project 2003 וב-Windows Sharepoint Services לניהול ומעקב אחר מסמכים ושינויים בצורה משותפת לכל חברי הפרוייקט. מעורבות של ההנהלה פרויקט CRM כולל לעתים שינויים בשיטות העבודה ותהליכי עבודה שהיו נהוגים בארגון. בנוסף, כרוכה הטמעת המערכת במאמצים והשקעת זמן רב של משתמשי המפתח ומשתמשי המערכת בכלל. השינויים המחויבים ורמת ההשקעה הנדרשת מחייבים מעורבות אמיתית של הנהלת החברה, הובלת המהלך ולקיחת אחריות כוללת. תפיסת הנהלת החברה את הטמעת המערכת כפרויקט אסטרטגי, הכרחי להצלחת החברה. הגדרת צוות מנוסה וקבוע לפרויקט הטמעת מערכת CRM כרוכה, כאמור, בלימוד מעמיק של הארגון והמאפיינים הייחודיים לו. לצורך כך מומלץ לבנות צוות מקצועי בעל ניסיון עסקי עשיר (מעבר להיכרות ספציפית עם התוכנה המיושמת) שילווה את הפרויקט לכל אורכו. תחלופת כוח אדם במהלך הפרויקט עלולה לגרום למעורבות של גורמים רבים מדי בחיי הפרויקט וכתוצאה מכך, לחוסר יעילות וחוסר שליטה בנעשה בפרויקט. שילוב משתמשי מפתח לאורך הפרויקט בתחילת הפרויקט מוגדרים צוותי העבודה הנדרשים להיות מעורבים בפרויקט. אחת הפונקציות המהותיות הינה פונקצית משתמש מפתח (Power User). משתמש המפתח הינו גורם המייצג את הארגון בתחום פעילות מסוים ומבצע את המשימות השונות לאורך הפרויקט בתחום זה: הגדרת מצב קיים, אפיון תהליכי עבודה, הגדרת תשתיות נתונים, החלטות הקשורות לאופי הסבת הנתונים וטיוב הנתונים ממערכות קיימות ומשימות נוספות הקיימות בפרויקט. יש לוודא שמשתמשי המפתח המוגדרים על ידי הארגון הינם עובדים ותיקים ומנוסים המכירים את הארגון וכן להקפיד על הקצאת זמן משמעותית מטעמם לטובת הפרויקט. במידה והארגון צופה "צווארי בקבוק" בפעילות משתמשי המפתח אזי, יש להסתייע ביועץ חיצוני שילווה את משתמשי המפתח ויפחית מעומס עבודתם במשימות ובמטלות המוגדרות לאורך הפרויקט. מומלץ בתחילת הדרך להדריך את משתמשי המפתח בגרסת ה-Vanilla על מנת ליצור יתרון בהכרתם את המערכת. אינטגרציה האינטגרציה היא אחד הנושאים המורכבים ביותר בפרויקט CRM. בדרך כלל מוקמים במסגרת הפרויקט צוותי עובדה עבור תחומי פעילות שונים: מכירות, שירות, שיווק, תמונת לקוח, ממשקים וכו' כאשר כל צוות אחראי על תכולת העבודה הרלוונטית לתחומו. אולם, האינטגרציה בין המודולים השונים חיונית ומרכזית בפעילות ארגונית בכלל ובמערכות CRM בפרט, שכן תהליכי העבודה הארגוניים הם "חוצי ארגון" ו"חותכי תחומים" ולכן יש לוודא שנקודות ההשקה בין המודולים השונים מוגדרות באופן ברור. אחד ממוקדי האינטגרציה המהותיים מצוי בתמונת הלקוח. במערכות CRM גדולות, תמונת הלקוח מכילה מידע מכל המחלקות בארגון כגון כספים - מצב אשראי ואינדיקציות לגבי גבייה, מכירות (כמות ההזמנות וההזדמנויות של הלקוח), שירות (קריאות השירות של הלקוח) וכו'. מומלץ להגדיר מראש גורם מרכזי שירכז את נושאי האינטגרציה בפרויקט וייקח בעלות על תחום זה. זהירות מהרחבות המוצר בפיתוח והיצמדות לתהליכי ה-"Vanilla" מערכת CRM הינה חבילת מדף שנכתבה על בסיס ניסיון נצבר באלפי ארגונים. המערכת מכילה המלצות לתהליכים מיטביים (Best Practices), כפי שמבוצעים בארגונים רבים הפועלים בתנאי שוק דומים. במקרים רבים חבילת הבסיס נבנתה על ידי מיטב המומחים והמוחות המקובלים, לכן חשוב מאוד להיצמד להמלצות המערכת על בסיס הידע הנצבר בה ולא לנסות "להמציא את הגלגל" במהלך היישום. התאמות תוכנה במערכות CRM הדורשות פיתוח וברחבת המוצר עלולות לעיתים להגדיל את הסיכון לאי עמידה בלוחות הזמנים של הפרויקט, להגדיל את הצורך בבדיקות קבלה קפדניות של המערכת ולהגדיל את רמת המורכבות של תהליכי שדרוג גרסא בעתיד. טיוב נתונים לאורך בניית הנתונים במערכת המידע החדשה, יש לבצע מספר פעולות הנוגעות למערכות הקיימות. לדוגמא: פעילות של טיוב נתונים. טיוב נתונים משמעו "ניקוי סביבת העבודה" מנתונים ישנים ולא רלוונטיים, שהצטברו על פני השנים והכנת נתוני פתיחה לטעינה למערכת החדשה. במהלך הפרויקט מתקבלות החלטות בנוגע לאופן ביצוע ההסבות האם להעביר נתוני היסטוריה או נתוני פתיחה בלבד, איך לשמר את היסטוריית הנתונים וכד'. בדך כלל קבלת ההחלטה בתחום זה נובעת משיקולי עלות מול תועלת שכן הסבת נתונים דורשת השקעה מצד הארגון ב"השבחת הנתונים" אשר בחלק מהמקרים מתבצעת באופן אוטומטי ובחלק מהמקרים דורשת התערבות אנושית. מומלץ לבצע פעילויות הקשורות לטיוב נתונים לפני התחלת פרויקט ה-CRM במקביל לשלבי בחירת המערכת, על מנת להכין מראש את נתוני הארגון להסבה ולא ליצור "צווארי בקבוק" בתחום זה לאורך הפרויקט. ניהול שינויים ו-Change Request במהלך הפרויקט, כאשר המערכת קורמת "עור וגידים", מתחילים לצוף שינויים מצד המשתמשים בתכולות המערכת - יש להיזהר בהכנסת שינויים ותוספות תוך כדי פיתוח ויישום המערכת שכן שינויים אלו עלולים לסכן את הפרויקט מבחינת עיכובים בלוח הזמנים, חריגות מתקציב וחוסר בקרה שלעיתים אף עלולים לגרום לבאגים תכופים. עם זאת, בסיום הפרויקט מתבצעות התאמות במערכת בעקבות צרכים המשתנים של הארגון שאינם מכוסים במסגרת המערכת הבסיסית, במקרים אלו יש לנהל מנגנון קפדני של תיעוד השינויים ולהגדיר תהליך מסודר המגדיר מיהם הגורמים המאשרים את ביצוע השינוי במערכת, מיהם הגורמים המאשרים את אפיון השינויים ומיהם הגורמים המקבלים את התוצר. ניהול שינויים מסייע למעקב ושליטה של הארגון על המערכת והתאמתו אליה. בדיקות קבלה במהלך ההכנות לתקופת ה"עלייה לאוויר" מתבצעות בדיקות קבלה של המערכת. בדיקות קבלה נעשות בהתאם לאופי השינויים וההתאמות שבוצעו למערכת. יש לתת דגש על בדיקות קבלה מעמיקות ומקיפות בנושאי ממשקים ובמקרים שבהם בוצע פיתוח המרחיב את יכולת המערכת. במקרים בהם במערכת בוצעו התאמות במסגרת כלי הקסטומיזציה הבדיקות, מספיק לבצע בדיקות של תהליכי עבודה ואינטגרציה ואין צורך לבדוק את המוצר עצמו שכן הוא נבדק על ידי בית התוכנה שפיתח את המערכת. בבדיקות הקבלה מומלץ מאוד לבצע את הבדיקות על פי תסריטים שהוגדרו מראש על ידי הארגון בשיתוף משתמשי המפתח. עלייה לאוויר לאחר כל ההיערכויות, הישיבות והפעילויות מגיעים ליום העלייה לאוויר. מספר ימים קשים עומדים לפני הארגון: ביצוע ההסבות הדינאמיות ובדיקת טעינת הנתונים, התחלת עבודה במערכת בעלת ממשק משתמש חדש ולא מוכר, דוחות ונתונים בתצורה השונה מהקיים ועוד. אולם, אם מקפידים על תמיכה והדרכה חזקה למשתמשים בתקופה זו ומבצעים תכנון מדויק ותיאום ציפיות לגבי ימי הפעילות הראשוניים, מובטח שהעלייה לאוויר תהיה פשוטה יותר לביצוע. ניהול נכון של תהליכי השינוי והתמקדות במרכיב האנושי בשלב העלייה לאוויר יסייעו במימוש המטרה.
עיצוב פנים

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          PressCamp comes to an end        
By Stephen Frothingham Camisasca and ECRM part ways due to changing market SOLON, Ohio (BRAIN) — ECRM, the Ohio company that bought Lance Camisasca’s PressCamp, has shut down the operation effective Wednesday due primarily to the ongoing weakness in the bicycle and outdoor markets. Camisasca said the decision was mutual, and that he and Chad …
          Improving customer interactions one decision at a time        
William Band at Forrester (@waband) recently tweeted that his next research project was: When to use CRM apps vs BPM tools to improve customer interactions? Pros & Cons of each? I replied that companies should be sure to manage customer...

          Productivity-Apps-API :: Version1.6        
Data APIs for Zoho Productivity Applications

In addition to providing solution for document & storage management needs, Data APIs are also available for Zoho's productivity applications including - Creator, Meeting, Projects, Reports & Invoice. Developers can make use of data stored in these Zoho apps for preparing to-do lists, querying database-driven web-applications, conducting web conferences etc.

This section provides links to the Data API specifications currently available for different Zoho productivity applications.
  • Zoho CRM API -- Allows third-party services to integrate CRM modules into their application. 

  • Zoho Creator API -- Allows external websites to collaborate with data-driven Zoho Creator applications, with ease. Developers can now build their web application in PHP, JSP, ASP, Perl or on any other programming language while the data gets stored in Zoho Creator.

  • Zoho Projects API -- Allows for a host of mashups as well as customized application development with the use of Zoho Projects data.

  • Zoho Reports API -- Allows hosted as well as in-premise applications to use Zoho Reports for specialized reporting and analysis.  With this API, applications can push data into Zoho Reports for reporting. The API also supports SQL Querying based on Zoho CloudSQL technology. 

  • Zoho Invoice API New* -- Serves as an interface for clients to integrate their applications with Zoho Invoice.


          Zoho-API-Program---Overview :: Version3.1        

Program Overview


The Zoho family of APIs is an expanding portfolio of functionality and depth that provides partners and customers with a simple way to integrate several of Zoho's award-winning web applications into existing third-party applications, portals or websites. Some of the immediate benefits of API integration include:

  • Ease of use and integration: the Zoho API's can be developed in PHP, Java and integrated into any type of application environment saving a lot of time and energy as well as eliminating risk associated with complex deployments.

  • Extend the value and reach of your applications and services: Partners increase the value of their offering by combining the features and benefits of  integrated Zoho applications with  the services you already provide potentially increasing revenues and user retention.

  • Data can be stored locally while applications are accessed in the "cloud" This concept is one of the biggest benefits of the program. Many users want to leverage the benefits of cloud computing but prefer to have their documents stored on their servers or on partners' servers

  • Collaboration and Productivity: Many people want to collaborate online and do not like to open attachments, share files and manage several iterations of their documents. With the Zoho integration, users can open desktop documents in their browsers, invite participants to collaboratively edit and save a single copy of the document. The integrated Chat allows users to collaborate in real time while co-editing documents or using any of the other services.

The following services are available through Zoho APIs:

This section provides an overview of the different types of APIs and the various Zoho services that are available for integration in third-party applications. The overview also includes a summary of the API functionality.


Zoho API Types

There are two types of Zoho API each with a different set of functions and methods for data storage and account creation. The primary difference between the two is whether end user's data is stored on partner's servers or on Zoho servers.
  • Remote API
    • Data stored in partners' servers
    • No login or User Account creation required in Zoho

  • Data API 
    • Data is stored in Zoho's document servers
    • Users create and Zoho maintains a unique User ID
Remote API - Brief Overview

The Zoho office suite (Writer, Sheet and Show) provides some of the most advanced online productivity tools available today. The majority of our partner API implementations are of this type primarily because the office suite is so popular; everyone deals with documents in one format or another.

The Remote API allows for partner & third-party applications to make use of the feature-rich editors of Zoho's Office applications (Writer, Sheet, Show) by providing a means for users to transparently upload their content from within the third party application, edit them, collaborate in real-time using the Zoho editors and then save the updated content back to their document servers. The key distinguishing factor of Zoho's remote API is that the data is totally under partner's control and the Zoho editor only provides an interface for editing the content and saving them back to the partners' specified location. The key difference with this approach and the Data API is that no user account is created in Zoho.

In short, if you have a document management system of your own and want to provide a web-based editing alternative to the desktop versions for your Office documents then this approach is ideal.

A comprehensive and technical summary of remote api along with the visual work-flow is available in the remote api overview section.
Important Note: The Zoho Remote API model is partner hosted, where documents reside on the partner's servers and Zoho's
Document editors, exposed through the APIs, upload the document content, do the edits and push them back to
their servers. No document is stored in Zoho's servers.
Who should use Zoho Remote API?

Zoho Remote APIs are ideal if you are a partner or organization with an existing document management system or online storage solution or are a medium-sized business or an enterprise having an intranet/internet solution for document management. For partners; this approach provides users with enhanced productivity and a means for working online within the context of the partner application or service. For organizations wishing to eliminate costly Microsoft licenses and desktop maintenance, the API approach can be a huge cost saver - while in both cases, document management and storage is under your full control.

Zoho Remote APIs were created specifically to meet the needs of partners and organizations that are already providing some form of document management or document integration with their service. Examples include educational institutions with Intranets or portals, online storage vendors, content management vendors, financial application vendors, project management applications, and generally applications that deal with traditional desktop editing functionality. Here's a more detailed view of some use cases for the Remote APIs:
  • Education (K12 Schools/Universities) : The world is moving to the web at a fast pace and so are educational institutions. If you are a partner who has already developed a comprehensive online school information management system and sell your solution to school systems; or if you are an educational organization with a growing need to provide online access to documents and other data, then you are a perfect candidate to use the Remote APIs for integrating Zoho's cloud-based Office suite: Writer, Sheet and Show

    A typical scenario for school districts or universities and colleges is the need to allow online access to existing documents stored on school Intranets and portals. Once the Zoho Remote API is deployed, students/staff can submit assignments from home even if they do not have Microsoft Office installed on their computers. The Remote API integration also supports collaborative editing, encouraging group participation on projects.  Multiple students or staff can collaboratively work on a document in real time resulting in a single document instead of multiple copies spread out in various e-mail attachments. The Zoho Remote API provides a convenient way for students and staff to open, edit and save existing documents directly in the browser without having to launch the Microsoft (or alternative) desktop application.

  • Document Management Systems : Partners offering online storage and content management solutions can increase the value add to their services by allowing users to open, edit and collaborate on their office documents in Zoho's browser-based editors. Implementing the Zoho Remote API provides a simple and uninterrupted workflow with the added advantage of all the data remaining on partner's or in-house servers.

  • WebOS and Netbooks : WebOS or Virtual Web Desktop is another cloud computing shift taking place in the industry. WebOS providers focus on extending the traditional desktop into a service that runs on the Internet rather than on the local computer. The Zoho Remote API can be a powerful value added benefit by providing a low-cost means of giving users access to their documents inside the browser as well as providing an online storage service.

    Netbooks: A whole new generation of browser-equipped devices are replacing and augmenting the traditional laptop paradigm. The main advantages of these devices include: lighter weight, smaller size, speed and cost. Almost all of the devices support Wi-FI wireless networking. Users can instantly access the Internet without launching Windows or other operating system gaining direct access to their online applications. Many users have more than one device such as a laptop and use the Netbook for travel and convenience. This means there is an excellent opportunity to increase the value of the Netbook experience by integrating the Zoho Remote API. Users then have access to all their documents from any device from almost any location. .

Data API - Brief Overview

The Data API's on the other hand, provide partners and their third party applications with a more tightly integrated access to the various Zoho applications, while the end-user data is stored on Zoho's secure infrastructure. It also requires that end-users create an account (consisting of e-mail address and password) with Zoho.

Data APIs provide a deeper level of integration with various Zoho services and are used by partners who wish to provide their users with access to the full functionality and feature-set of Zoho services. For example, document sharing and collaborative editing. The end-result is a tightly-integrated, richer end-user experience while maintaining the integrity of the work-flow from the partner's site.

For a detailed technical summary of data api along with the visual work-flow please refer to the data api overview section.
 
Target Audience : Who should use Zoho Data API?

The Zoho Data API provides partners and organizations with a more tightly integrated means of interacting with Zoho's applications and secure storage and document management infrastructure. The main difference from the Remote API approach, as indicated above, is that user data is stored with Zoho and a user account is created.  This approach is ideal if you do not have your own document management system or wish to eliminate it. In addition, the Data API approach can be integrated into an existing document system system extending the range of functionality. Partners can build their own applications and leverage the collaboration and document sharing capabilities of the integrated Zoho services. Here are a few examples:
  • Document and Storage Management: Data APIs for Zoho's office suite - Writer, Sheet & Show - provide a wider feature-set with more collaboration capabilities and manipulation of document data. The Data APIs also provides a means for document storage so that partners can focus on their core applications and services rather than build and manage a storage solution..

  • Online Meeting/Web Conferencing Service: The Zoho Meeting API provides partners and organizations with a means of integrating Zoho's powerful web conferencing and desktop sharing application into an existing website or portal. Partners can build a profitable value added service right into their existing site or application; while businesses can easily create a seamless user experience of scheduling and conducting web-conferences including information on meeting topics, presenter and participant e-mail addresses, as well as the date and time of each meeting.

  • Project Management: The Zoho Projects API,  provides organizations with a means of creating  a project management application mashup with an existing web application. Partners can leverage the API to build customized solutions for Project management, billing & invoicing, as well as time tracking and other web-based products.

  • Data-driven web applications: The Zoho Creator API provides a flexible way of combining existing applications and websites with the power of Creator's application development and database functionality. The API provides organizations with a means of creating an almost unlimited range of data-driven web applications such as expense tracking, task managing, IT asset managing, helpdesk functionality and CRM, to name a few,  in any programming language with the data stored in the secure and massively scalable Zoho Infrastructure.

  • Powerful Data Analysis & Reporting Tool: The Zoho Reports API, leverages Zoho's powerful CloudSQL technology providing a cloud based means of generating reports on any type of data, while freeing it from its desktop chains. With the API, organizations can access and manipulate business data stored across several Zoho applications (CRM, Sheet, Creator etc.) or other Web-based services. For example, data collected from a finance or ERP application can automatically be stored in Zoho Reports. Reports then generated by the Zoho Reporting application can be re-embedded back into the finance (or ERP) application interface creating a powerful dashboard that combines both applications into a single user interface.
A note on the Remote API:

As noted in this document, the key advantages of using the Remote API include the ability to remotely access the document editors while storing the data back to your servers. However, the Zoho editors are not the fully functional editors you can access from Zoho.com.  Due to the inherent limitations of no user account creation, they are a slightly scaled-down version of our online editors with some features and functionality missing. In Zoho Writer, these include: no pagination, document revisions & history, in Sheet: no pivot tables, document tagging, document publishing and a few other features. Partners who need to provide access to these features can opt for the Data APIs if data storage and account creation with Zoho is not an issue.

Performance: As each call to the Remote API involves an upload and download operation to and from partners' servers, the speed at which the document either gets loaded to Zoho's editors or gets saved back to the repository will depend on the document's size, internet connection and response time from Zoho's document servers. There will be times when partners may experience latency or sluggishness during data transfer. Zoho Data API solves the above problem due to the fact that the document content gets stored in our own secure servers.

In any case, we are aggressively working on performance enhancements and this will improve over time



          Panserve Limited: CRM Executive        
Competitive: Panserve Limited: Purpose of the Role: To assist the CRM Manager and the CRM Team in delivering a fast and efficient CRM operation. Key Responsibilities:   ·        ... Brighton, East Sussex
          Panserve Limited: CRM Executive-Russian Speaking        
Competitive: Panserve Limited: Purpose of the Role: To assist the CRM Manager and the CRM Team in delivering a fast and efficient CRM operation. Key Responsibilities:   ·        ... Brighton, East Sussex
          Ø¢ÙˆØ§ÛŒØ§        
آوایا کمپانی فعال در حوضه ی تلفن اینترنتی و تحت شبکه، ارتباطات وایرلس و نرم افزار های مدیرت مشتری crm  مستقر در سانتا کلارا آمریکا است .تا قبل از سال 2000 آوایا زیر مجموعه ای از شرکت های luncent  و at&t بود که در سال 2000 با تصمیم مدیران ارشد کمپانی لوسنت به شرکتی مستقل...
          Office 365 – 2 wekelijks overzicht – deel 16        

De ontwikkelingen rond Office 365 gaan snel. Er wordt veel over geschreven en er wordt veel gedeeld op social media. Het is haast niet meer bij te houden! Hieronder geef ik een overzicht van interessante artikelen en video’s die de afgelopen 2 weken voorbijgekomen zijn op social media.  Mocht ik er toevallig één vergeten, plaats een reactie! Dan voeg ik hem toe aan het overzicht. Algemeen May 2017 Non-Security Office Update Release Modern classroom collaboration with Office 365 for Education Automatically create process diagrams in Visio from Excel data FastTrack has good stuff for user adoption Security Neglect: Office 365 Worst Practices Newly available Office 365 Advanced Security and Compliance solutions campaign First Steps: Configuring Office 365 Groups Settings Office 365 Partner Community: Advanced data governance and threat intelligence Is the Intranet Still Relevant with Office 365? The Dynamics CRM consultant tool belt Outlook Customer Manager now rolling out worldwide with enhanced capabilities New to Office 365 in April Top Features of Microsoft Teams & Information Protection in Office 365 Office 365 ProPlus updates OneNote Class Notebook updates include read-only parent or guardian access and Collaboration Space permissions Introducing Microsoft To-Do—now available in Preview Development Managing Office 365 Licenses with the Azure AD V2 PowerShell Module Episode 148: What’s up with Docs with […]

Het bericht Office 365 – 2 wekelijks overzicht – deel 16 verscheen eerst op SP&C NL.


          Response Analytics Licenses Innovative Credit & Collateral Risk Platform to the Federal Home Loan Bank of Seattle        
Adaptive Technology and Innovation Satisfy Emerging Collateral Management Needs SCOTTSDALE, AZ. – Response Analytics Inc., an enterprise software solution provider for financial services organizations, announced today that the Federal Home Loan Bank of Seattle (Seattle Bank) has licensed Response Analytics’ Credit & Collateral Risk Management (CCRM) solution. The Response Analytics’ CCRM solution will be used to automate and manage credit and collateral processes and reporting from a single,
          Hyundai Uncensored!        











07/01/2010, Fountain Valley, California
CONSUMERS STAR IN HYUNDAI “UNCENSORED” INTEGRATED MARKETING CAMPAIGN
Advertising Breaks July 1st; Online and Social Media Components Reinforce Consumers’ Authentic Response to Test Driving Hyundai Models .Hyundai will launch a new integrated marketing campaign in July starring everyday consumers. In a mall tour spanning from Atlanta to Chicago to Los Angeles in May and June, Hyundai captured the unscripted, unedited remarks of drivers as they tested various Hyundai models. Those impromptu remarks highlight the Hyundai “Uncensored” campaign. A total of six new spots will be joined by digital, radio, social media, experiential, CRM and point-of-sale components as the campaign ramps up in July and runs through the end of August.

“Hyundai ‘Uncensored’ was born out of the insight that consumers are most influenced by other consumers, so we captured totally organic conversations from people inside our cars and packaged them into an integrated campaign,” said Chris Perry, vice president of marketing, Hyundai Motor America. “Going one step further, we’re giving consumers the opportunity to drive our cars and tell their friends about the experience through social media components of this campaign.”

The 30-second spots highlight Sonata, Santa Fe, Accent and Elantra as well as Hyundai’s full model lineup. Messages include the peace of mind provided by Hyundai Assurance including America’s Best Warranty and roadside assistance, design, value and Hyundai’s industry-leading fuel efficiency. Advertising will air on both cable and network television, and outtakes will be posted to Hyundai’s YouTube channel by mid-month. Hyundai’s adverting agency, Innocean Worldwide Americas, is responsible for the creative.

The experiential campaign focuses on two key strategies. First, 125 non-Hyundai sedan owners will be given a new 2011 Sonata to drive for 30 days. Their comments will be posted – unscripted and unedited – on Hyundai’s Facebook site. The second is a multi-city ride-and-drive which includes a video booth where consumers can film their drive impression and post video directly to their own Facebook page. .
          A different CRM perspective        
  by  dreamsjung  Mention CRM and most folks will think about customer relationship management. I think about the processes of controlling, regulating, and managing. These apply to groups of people and change initiatives alike. Controlling is about not letting go, not trusting, not leveraging. It is often about “muscle memory” (reflex actions that bypass the brain) and […]
          Carlson Exec on the Importance of Investing in Tech        

Remy Merckx joined Carlson Rezidor in July 2013 as Senior Director of e-Business Development. Since then, he has enjoyed a stellar career, becoming Vice President of Marketing EMEA in February 2016. In this role, Remy leads the EMEA marketing strategy encompassing digital marketing, guest engagement and loyalty (Club Carlson), CRM and e-commerce for Quorvus Collection, […]

The post Carlson Exec on the Importance of Investing in Tech appeared first on Duetto.


          CRM Product Owner - UCM - Wierde        
Votre mission Au sein de l'Equipe Marketing et directement rattaché au Directeur Marketing, vous intégrez l'équipe CRM en tant qu'Analyste Business dans la première phase de sélection de l'éditeur et de l'intégrateur. Vous assistez la Cheffe de projet dans la finalisation de la phase de cadrage. Par la suite, vous serez amené à évoluer vers un rôle de Product Owner (compétences mix entre Gestion de projet...
          The Strong Silent Type        
All too often in law firms when we talk about marketing failures or look for new marketing successes, we look to see how "other industries" are doing it. We look at the marketing spend of consumer goods companies which make our budgets look like a small child's allowance.  We bemoan not having enough money to really make a difference or we lament the time and energy spent on directory submissions for minimal tangible ROI, yet we still participate in these things marketing activities since we are bound by the street rules of the legal marketing game.  When we think about legal marketing, I think we would all agree, that despite the smaller budgets that our B2C counter parts, we have evolved beyond pricey tickets to sporting events, and are focused on content or account marketing. Yet, despite the laser  focus on true client development we still struggle.

We struggle to make the impact on our firms that we believe marketing is having in other industries.  Lately, I can't help but think the answer (or part of it anyway, but this is a blog, so let me think big and unrealistic), lies not on the marketing communications side of the equation, not even in the traditional business development side either, but in the CRM or sales cycle part. The part with the dirty word (sales) and the acronym most people still struggle to really understand outside of "invite list" or "mailing list".  I have written before about how I think CI is really or should really be about CRM+. More and more, I am starting to see how these two functions, that are often behind the scenes – the introverts next to their extrovert MarCom buddies, the strong silent types that comb through data, deserve more attention in the client conversion or retention conversation.  

Regardless of what CRM system a firm is using or even more to the point where there is no formal CRM system in place, there is often resistance to having contacts and related activities shared within a firm. Whether owing  to the law firm as hotel-for-lawyers mentality, privacy issues, fear that others will ruin the relationship, lack of trust among partners or some other reason lawyers generally don't want to share their contacts and firm's have yet to find a good way to change that behaviour en masse.  There are always exceptions to the rules, but if you talk to your friends at sales organizations, the CRM system if the life blood of the organization and those that don't share are the exception.  Not only are contacts shared but client touches are also shared – who has had dinner with whom, who sent pricing information and when, responses to pitches are recorded and client lessons are shared on the go through the CRM system. Occasionally, I am a the target of these sales pitches and for a moment I am always surprised that a new, or new-to-me sales person knows so much about me and my relationship to the organization.  Then I remember I am but a record in the company's CRM system and a smart sales person will look me up before making contact and will therefore intimately know my history of engagement, how I feel about a product or service, who my account reps is and so forth before even picking up a phone. They may even know some personal details about me to help break the ice. Combine this knowledge with sales training or soft skills around appropriate communication so as not to come off creepy or stalker-like and imagine what you can do.  What if you had the ability to call a client on any given day, and say something like "Hi, I see you are subscribed to our X Practice newsletter and received our most recent update on issue  Y, I know you had lunch with Partner W last week, but I still wanted to follow up to see if you had any questions and to invite you to an event we are hosting on related topic Z. I believe partner W and some of his clients you might want to meet will also be there "  There is real value in that for clients, instead of waiting for the phone to ring with a retainer, lawyers can be proactive in providing client service that is tailored, builds the firm's and the lawyer's relationship, engenders trust and requires very little effort other than consistent recording and reporting on the part of the lawyers and the CRM professionals.  All you need to know who is subscribed to what, who is reading what and who is taking whom for lunch or to a golf tournament. Being able to connect those internal dots, along with knowing is what happening in the client's organization or industry so you can help your clients avoid surprises or capitalize on market activity - including your firm's own bespoke networking events, is client service euphoria. 
Data is driving insights across all kinds of disciplines from healthcare to retail, data is also driving revenue for all kinds of B2C companies, culture is the only thing standing in the way of making data driven client service a reality for law firms as well. Its a simple methodology that does take some data clean up and data strategy, along with a workflow assessment, but with the right people in place and a culture that supports client service above all else it can happen.  CRM and CI might not have all of the glitz and glamour you associate with legal marketing, branding and social media buzz, but I do believe that partnered together and used effectively as in the example above, these two strong silent types can effect real and tangible change for firms. 

          REDO-Why Customer Service is The Most Valuable Service You Sell.        
When it comes to business marketing it has become much more complex over the last few years. How do you stand out in a crowd? Simple: by selling your service in a non evasive way. In order to do that you need to find tools that help you.

REDO-Why Customer Service is The Most Valuable Service You Sell. is a post from: Compare CRM Software Systems, Features, Prices and Costs


          SugarCRM Community Edition vs Professional Edition – Detailed Review        
In this blog we review and compare SugarCRM Community Edition (free) vs Professional Edition (paid). We include a video and discuss the features and differences. Are you a user of SugarCRM Community (free) Edition? Then you may be wondering if you should upgrade to the Professional Edition. Our partners, Accent Gold Solutions, created this video comparison to help our readers distinguish between the Community Edition (free) and the Professional Edition (paid) of SugarCRM. We cover Sales, Marketing, Support, Reporting, Database Structure and more topics -- in detail.

SugarCRM Community Edition vs Professional Edition – Detailed Review is a post from: Compare CRM Software Systems, Features, Prices and Costs


          Step 1: Define your CRM Requirements        
STEP ONE in any CRM Evaluation is to gather a checklist of CRM Requirements If you aren’t careful, the process of gathering requirements becomes tactical and not strategic. Obviously every feature costs money. So it pays off to initially determine what you are trying to accomplish as a business. CRM is not just Sales and [...]

Step 1: Define your CRM Requirements is a post from: Compare CRM Software Systems, Features, Prices and Costs


          Step 2: Select a CRM Implementation Partner        
  STEP TWO of every CRM Evaluation is to select the right CRM implementation partner. We won’t bore you with the obvious details of due diligence. Instead, we offer a few “tricks of the trade” that will hopefully divide the sheep from the goats. CRM Due Diligence within your CRM Implementation First, check out the [...]

Step 2: Select a CRM Implementation Partner is a post from: Compare CRM Software Systems, Features, Prices and Costs


          Step 3: Select the CRM Deployment Model (CRM Online vs CRM On Premise)        
  STEP THREE of a successful CRM implementation is to select the appropriate deployment model. The Trend is toward CRM in the Cloud It is clear that the global CRM market is becoming more and more focused on Cloud CRM, aka On-line CRM. In 2010 Cloud Computing became the number one CRM trend. Salesforce.com has been [...]

Step 3: Select the CRM Deployment Model (CRM Online vs CRM On Premise) is a post from: Compare CRM Software Systems, Features, Prices and Costs


          Step 4: Select the CRM Software System        
  STEP FOUR in a successful CRM project is to select the proper CRM software system. CRM Pricing and costs At the end of the day, it usually comes down to price. So why not start with this obvious point. Be careful though with the free versions, because over time you will surely want to [...]

Step 4: Select the CRM Software System is a post from: Compare CRM Software Systems, Features, Prices and Costs


          Top 9 CRM Best Practices for Adoption and B2B        
9 CRM Best Practices To make the CRM implementation easier for you and your company, here are a few things to keep in mind. #1 Value - the value of the process of adding a CRM system will make it much easier on everyone. #2 Budget - nothing of value comes cheap. This is the same with a CRM system. It costs money, human power and time. It will also reap rewards down the road. #3 Back Up Everything - You will need all of your files. Get them in order. Tell every person to make a copy of the files they need to work with. Centralize all of the data and make it easier on everyone. #4Tell every department what is going on. Let them know who this will help the sale department and how it will help make the marketing department's job easier. Make them part of the team by telling them you need their help and asking them to get this data ready for you and the CRM system. #5 Be the leader you are. When you show your staff and the departments you want to make work easier for them, it shows you care. Tell them and show them how the system will make their job much easier. #6. Build Trust with your software dealer. Do business with someone who earns your trust. See a demo of their software and see if you like it. #7 It is okay to go slow. Do not try and upgrade every department at the same time. Change is not something that can be dished out like fast food. CRM implementation will work better in small doses. #8 Show your team the benefits of CRM and how it will be better for them and lighten their workload. #9 Always be willing to make your company better even if this means getting use to the process of CRM systems.

Top 9 CRM Best Practices for Adoption and B2B is a post from: Compare CRM Software Systems, Features, Prices and Costs


          Best Practices for a CRM Implementation        
Best Practices - CRM Implementation Having an effective customer relationship management (CRM) system means that the customer is at the heart of your business. It is crucial to get acquainted with CRM best practices before implementing your system. Get Everyone Involved. Having a successful CRM implementation means effective involvement of all your employees – from upper [...]

Best Practices for a CRM Implementation is a post from: Compare CRM Software Systems, Features, Prices and Costs


          Comparison CRM for iPad – Microsoft vs. Sugar        
The Way Ahead for Business with two new iPad CRM applications  Marketing on the move is becoming a recognized way to perform business activities and the iPad is rapidly becoming a leading player in this new CRM revolution. Mobile computers are now an essential part of any business man’s armory, and with the ever increasing [...]

Comparison CRM for iPad – Microsoft vs. Sugar is a post from: Compare CRM Software Systems, Features, Prices and Costs


          CRM Price Comparison – TCO Costs of SugarCRM vs Microsoft CRM vs SalesLogix vs Salesforce vs ACT vs SageCRM        
CRM Price Comparison of SugarCRM vs Microsoft CRM vs SalesLogix vs Salesforce vs ACT vs SageCRM Most CRM evaluators are interested in comparing CRM pricing and features. But that leaves a lot open still. A real Total Cost of Ownership (TCO) Comparison study also includes future pricing and other similar concepts. CRM Price Comparison White [...]

CRM Price Comparison – TCO Costs of SugarCRM vs Microsoft CRM vs SalesLogix vs Salesforce vs ACT vs SageCRM is a post from: Compare CRM Software Systems, Features, Prices and Costs


          ProRetention exhibits at UCISA, Edinburgh, UK 2015        

Edinburgh; March 2, 2015: We are proud to announce that QuScient Technologies flagship product ProRetention™, a student lifecycle CRM solution, will be exhibited at the upcoming UCISA’15 event held at Edinburgh, UK from 18 – 20 March, 2015. UCISA is a 3-day event that serves as a broad platform to discuss how IT as a […]

The post ProRetention exhibits at UCISA, Edinburgh, UK 2015 appeared first on Proretention.


          The 3 I’s of student retention: The CRM way        

The student attrition problem has become a major concern for both public and private universities. According to the National Center for Education Statistics (NCES), about 59% of the first-time and full-time students seeking admission in four-year courses finished in 6 years. The graduation rate of females was 61%, only marginally higher than the 56% for […]

The post The 3 I’s of student retention: The CRM way appeared first on Proretention.


          Raymond Laflamme wins CAP-CRM Prize        
Raymond Laflamme

IQC Executive Director's work in quantum processing cited as among the most influential developments in the field.


          Best CRM Software of 2017 for SMEs        

When it comes to the best CRM software, you should not only focus on what to choose, but why to choose a software that’s heavy on your pockets. Let’s understand everything about CRM software, its need and its usage. By the end of this article you will surely understand which software can give you a […]

The post Best CRM Software of 2017 for SMEs appeared first on SaveDelete.


          OnContact Review – Best CRM Software        

Oncontact is one of the only companies that provide both cloud-based and on premise solution. The software provides the company the ability to link departments together by linking customer data between everyone. The data is also in reach through OnContact CRM mobile app. With the huge amount of features and tools, the CRM solution is […]

The post OnContact Review – Best CRM Software appeared first on SaveDelete.


          Top Benefits of CRM Services        

With growing complex and demanding marketplaces, efficiency becomes the key to competing with the best. And with this change, need for CRM software is also becoming more intense. That’s why some good CRM software were created. A software that assists in managing your customer relationship in better ways by tracking communication and enhancing efficiency of […]

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          CRM Software Review : ACT CRM        

No matter where you need your crucial customer data stored, Act possesses both an on-premise and a cloud-based CRM solution for you. The CRM software has a neat layout, and cautious navigation makes it easy to log in and move ahead. Though the Act does not possess many in-depth solutions as some best CRM software, […]

The post CRM Software Review : ACT CRM appeared first on SaveDelete.


          AIMcrm Review – CRM Software        

This customer relationship application has more options than any other application. Also, it has excellent Sales and marketing tools. There are ample of options like filtering, organizing etc. into this CRM software. Though AIMcrm does lack some features in comparison to other CRM software choices; for example, the software lacks the options to show contact […]

The post AIMcrm Review – CRM Software appeared first on SaveDelete.


          Relenta Review- CRM Software        

Relenta CRM is basic but all capable to bring all your clients contacts into one program. It manages contact information so efficiently and lets your client connect to your specific employees, projects, and departments. It streamlines the sales and customer service procedure of your company. The email-based solution allows you to send and receive emails […]

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          WebAsyst Review – CRM Software        

In addition to customer relationship management, WebAsyst is a business CRM that keeps sharing files on focus. However, unlike other good options, this CRM software doesn’t provide ample of features and equipment, but they do provide their own unique tools. From within this CRM software, specific webpages can be saved and organized as per your […]

The post WebAsyst Review – CRM Software appeared first on SaveDelete.


          Chaos CRM Review – CRM Software        

CRM Software is becoming a must-have in each office with increasing market demands, and Chaos is one of the ideal choices as it has many CRM solutions available. It has Time and Chaos with tools and features available for any type of company. Chaos allows its users to take CRM effectively to an upper level […]

The post Chaos CRM Review – CRM Software appeared first on SaveDelete.


          Contact Plus Review- CRM Software        

Contact Plus is on-premise CRM solution which is loaded with ample of advanced features and functions that are traditionally found in best CRM software. Though the application is clean enough and has all simple needs for contact management software. It also includes email integration, customer portals, and dialer. The interface of the CRM can easily […]

The post Contact Plus Review- CRM Software appeared first on SaveDelete.


          TeamWox CRM – CRM Review        

TeamWox CRM solution is on top for all CRM tools that are found in a good CRM software. It has some very nice features and tools that will help you connect with your clients better and infuse more transparency within your organization. TeamWox has a huge variety of tools that will help you shift your […]

The post TeamWox CRM – CRM Review appeared first on SaveDelete.


          Maximizer Review – CRM Review        

Maximizer CRM software is extremely easy to use with a well-known configuration that is like a few Microsoft Office applications. The easy to use an outline, an assortment of components and a vast number of apparatuses will help your business enhance client connections. Maximizer is accessible as either an on reason or a cloud-based business CRM […]

The post Maximizer Review – CRM Review appeared first on SaveDelete.


          KPIs for Customer Relationship Management        

You have your small business growing and hundreds of things come your way. There is bedlam of new and old tasks and you are all set to use a CRM software for your business. But how do you use that CRM software for an optimum utilisation? What should you really be watching for? Below is […]

The post KPIs for Customer Relationship Management appeared first on SaveDelete.


          Software Sales ECM WCM - San Francisco        
SOFTWARE SALES Enterprise Content Management Software, Web Content ECM WCM BPM CCM ERP CRM Job Title: Senior ... enterprise consulting organization or similar enterprise software company. Good appreciation of the Professionals...
          What We Can Learn From Disney About Customer Service        

In the mid-1980s, I was a field engineer working for ABB/Combustion Engineering. One of our sales people was able to sell Disney a control system for their utilities that would replace their out of date technology. At the time, we were providing MOD30 single loop controllers. These controllers could be put on a network for communication with each other and...

The post What We Can Learn From Disney About Customer Service appeared first on Salesnet CRM - Customer Relationship Management Software.


          5 Benefits of Mobile CRM        

How often do you purposely leave your mobile phone behind when you leave your home or office? Rarely I bet. Sales professionals travel, meet with clients, attend events, and work remotely some or all of the time. They use multiple devices like cell phones and tablets to stay connected and conduct business when they’re not in the office. That’s why...

The post 5 Benefits of Mobile CRM appeared first on Salesnet CRM - Customer Relationship Management Software.


          How to Improve Your CRM Adoption Rate        

What’s been your biggest challenge in implementing your CRM system? I’ve asked that question hundreds of times over the years. Whether I’m talking to customers, prospects, or the salespeople I meet, “getting people to use the system” is the most common answer by far. No CRM application, regardless of price, features, or promise, will help you meet your business goals...

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          Lessons in Sales Leadership        

Support your team One of the most valuable lessons I learned in leadership through my years as a Director of Sales for a large CCRC was this: My team didn’t work for me, I worked for them. I had a job because they needed a true leader, not just a manager. They needed someone to guide and support them in...

The post Lessons in Sales Leade