M2Banking & Fintech Latam   

M2Banking & Fintech Latam

July 18, 2017 to July 20, 2017

In its 8th year, and 2nd year in San Francisco, the event brings together the key players of Latin America’s fintech ecosystem for 3 intensive days focusing on mobile money, payments and financial innovation in the region. The forum aims to connect Latin American decision makers with innovators from the Bay Area, US and international mobile community.

The conference will follow a case study approach, with the region’s innovators exploring the complex and fascinating dynamics of financial institutions as they navigate towards complete integration with the mobile world.

Topics of Discussion

  • Fintech ecosystem and mobile financial services in Latin America
  • Digital Wallet and innovative services for the unbanked, microfinance and microcredits;
  • Mobile money, payments and remittances in Latin America
  • Venture Capital and investing
  • Regulatory intelligence, benchmarks
  • Bitcoin &blockchain;
  • big data, location-based services and chatbots
  • and much more!

Use the promo code MMA20 to get 20% discount on all ticket types!

More Info

          Women Fighting the Good Fight... the Bolshevik-Tards, Here They Come   
Late night big ole yowls,dearest and summer-dancing KitKats ... so, most of the news-info below is from a week or so past ... time flies way too fast, and this Big Cat just can't keep up at all.






June 27, 2017

Stunning 1967 Dissertation Warns Infiltration of Rothschild Luciferians in US Government 2

Between 1967 and 1968 Myron Fagan recorded three LP records: The Illuminati and the Council on Foreign Relations.  The dissertations document the activities of the house of Rothschild were  produced byAnthony J. Hilder – an American activist, author, film maker, talk show host, broadcaster and former actor.
This stunning recording from 1967 speaks to the very problems we face today, including Fake News, government corruption, the Corrupt United Nations and infiltration of a Luciferian Rothschild cult who may have gained irreversible control of the US government.






"Stop liberal violence!" Journalist screams

A conservative journalist interrupted the Trump assassination play in Central Park, N.Y., on Friday, only two days after the politically-motivated shooting of Republican lawmakers.
Laura Loomer of Rebel Media was arrested after rushing the stage, yelling that the production promoted violence against President Trump and his supporters.
The play, which is sponsored by Time Warner and the New York Times, features a Trump-lookalike who is violently assassinated in the same manner as Julius Caesar.




Breaking: Whistleblower Says Deep State in Control of State Department : Ongoing Child-Trafficking Cover-Up at St. Dept.

Did you know that at the State Department they have an exorbitantly paid employee, of Middle East background, who is in charge of the sex-trafficking brochures for the State Department? Did you know that same person refuses to cover this issue as domestic issue? This plays right into the hands of the Deep State cover-up of their child-sex-trafficking practices at the highest levels of government? This is tantamount to overtly supporting and covering up child-sex-trafficking and the State Department is the willing accomplice. Did you also know that the State Department has 3 men, led by Deep State minion and close Obama ally, Larry Palmer, who controls all information coming in and out of the State Department and they control the FOIA’s for the State Department as well.
State Department employee, Monika Wesolowski, has been unduly harassed and has had her life threatened for trying to expose traitors and overt practices of treason and sedition by State Department employees who are aligned with the Deep State motives and objectives. The following is an interview I conducted with Monika followed by objective, hard proof of the claims made by this whistleblower.
Unlike a lot of sources,this interview names the names of the guilty.

Monika “Begs” for Protection and Nobody From the State Department Will Help

Monika has begged for protection from the death threats, violent attacks and constant harassment. As recently as last Tuesday, June 13, 2017, Monika took the issue to Secretary of State Rex Tillerson’s aides. As of the date of this publication, she has not heard back on this critical issue. I want to put the State Department on notice, you do not wait 5 days to investigate these kinds of allegations when someone’s life is in danger. This is an example of intentional/unintentional depraved indifference to the safety of of State Department employee, Monika Wesolowski (see the email communications at the bottom of the page).
Previously, on The Common Sense Show,  I documented, with pictures, government vehicles that have stalked and harassed Monika. The Fairfax, VA. police have told Monika that it is not safer to go home and they cannot protect her.
More recently, Monika has had animals poisoned to death. She, herself, has had to be treated for poisoning, some of which was uranium related. When I recently tried to interview Monika by Skype, ourcommunications were blocked for hours. Simultaneously, our cell phone communications were blocked as well. Here home has been invaded when she is not home. She was boxed in by two Muslim men, at the carwash, and stayed near until she called the police. This woman is the Deep State posterchild for political and personal harassment. In the following emails, please note the reference to CHILD-SEX-TRAFFICKING. I further want it to be known that Liz Crokin discovered a connection between the Virginia Shooter baseball practice shooter and child-sex-trafficking and that the primary shooting victim, Rep. Scalise had just sponsored a child-sex-trafficking bill eight days prior to being shot. This is no coincidence, the Deep State strikes again.
Monika has backed out of previous interviews because she is in fear of her life. I have convinced her that if you are going to be on the list, you better be on top of the list. Because I know the fate of Breitbart and Hastings, I have shared this information with other journalistic outlets who are going to cover this case and we are going to turn up the heat significantly.
I want to remind everyone, that in several earlier publications, I have tapped into two unnamed sources, one from the FBI and one from the State Department and was told that there is a Deep State purge underway. Monika confirms the assertion as her office is “like a morgue, people have either left or people have cleared out their desks and are awaiting their departure”.

Crickets Chirping

After numerous instances of being harassed and attacked, she reached out to Secretary Tillerson’s office, but to no avail. Here are the unanswered communications:
From: Wesolowski, Monika
Sent: Tuesday, June 13, 2017 1:39 PM
To: Peterlin, Margaret JA
Cc: Kenna, Lisa D
Subject: RE: Personal and Confidential
Ms. Peterlin and Ms. Kenna,
The issue goes back deeper into 2013 and child trafficking. I have not seen my eight year old son in a year . I worry for his safety and mine. It is imperative I speak to you in person, I will not speak to anyone outside of Mr. Tillerson’s close administration for fear for my life and that of my son’s. Thank you for speaking to me on the phone. I have been wanting to send this email for several months but afraid to.
Monika A. Wesolowski
Visual Information Specialist
United States Department of State
Global Publishing Solutions (A/GIS/GPS)
Phone: 202-xxx-xxxx voicemail
Phone: 202-xxx-xxxx direct

From: Wesolowski, Monika
Sent: Tuesday, June 13, 2017 12:50 PM
To: Peterlin, Margaret JA
Cc: Kenna, Lisa D
Subject: Personal and Confidential
Importance: High
Dear Ms. Peterlin,
I proudly attended Secretary of State Tillerson’s swearing in ceremony and have faith that he will be successful at the State Department. I would like to arrange a meeting with your office with the Secretary of State Mr. Rex Tillerson. It is imperative I speak to Mr. Tillerson. I do not feel safe at my office or at home, I have been under constant attack. I have had things happen to my family, myself, and in the office that I cannot talk about in email. I feel my life and health, as well as that of my family and those close to me, is in danger because of where I work and the people I work with, and their connections. I do not know who to trust and cannot trust Diplomatic Security here at DOS, my coworkers or upper management, especially not Ambassador Palmer, who is Deputy Assistant Secretary for Global Information Services. I was informed by my HR that Ambassador Palmer pushed for the Hatch Act for my having a photograph and items of President Trump in my cubicle after the election. The situation at work has been hostile and I have been harassed. Please let me know if you could speak with me or arrange a meeting with the Secretary. Please expect a call regarding this email just to verify.
Thank you kindly,
Monika A. Wesolowski
Visual Information Specialist
United States Department of State
Global Publishing Solutions (A/GIS/GPS)
Phone: xxx-xxx-xxxx voicemail
Phone: 202-xxx-xxxx direct


 I believe Monika’s best protection is the light of day. On that note, I would ask that all forward this article to your contact list. Secondly, if Tillerson’s office will not respond to this grave situation, then I would ask that everyone send this article to President Trump AND Attorney General Jeff Sessions. Finally, we need to keep the heat on this issue.




Neil deGrasse Tyson now pushing Monsanto propaganda alongside wife abuser and convicted felon
Mike Adams
Why am I not surprised? Neil deGrasse Tyson, who has become a mouthpiece for the GMO and chemical agricultural industries that poison the global food supply, is narrating a new documentary called "Food Evolution."
The film pushes the same pro-GMO propaganda as a violent wife abuser who used to write for Forbes. Another fake science front group -- the ACSH -- appears in the film and is run by a convincted medical fraud FELON who spent years in prison (and now runs biotech propaganda campaigns for a living).
Neil deGrasse Tyson has become a shameful betrayor of humanity and nature and an insult to real science.





          Nuance Ranked #1 in Chatbot/Virtual Assistants for Enterprise...   

Nuance Communications, Inc . today announced that Nina has earned a spot on Forrester's Recommended Product List, receiving the number one ranking among the 10 most significant Chatbot providers for Enterprise Customer Service in the newly published Forrester Research report, The Top 10 Chatbots for Enterprise Customer Service .

          Comment on Watson Conversation over SMS by ChrisBurtonZephyr   
Yup sure am thanks to your tutorial I've got a chatbot demo through Twilio. The only thing that I now have a problem with is multiple users and the msg.user. Do not know how to implement the the required code to grab this and pass it through to the conversation service... Would you happen to have done this before?
          The Future Of Health Care Could Be Humans, Robots — Or Both   

Minerva Studio / Getty Images

At the well-funded startup Omada Health, coaches teach patients to prevent diabetes by eating better and exercising. They don’t meet face-to-face, but communicate over the internet — and the coaches are increasingly aided by a machine-learning-powered software that provides cues for interacting with the patients.

Since the San Francisco company was founded in 2011, these coaches were a mix of full- and part-time staffers. But in November, Omada let go of all the part-timers and instructed the remaining coaches to rely more on the software, the company told BuzzFeed News.

CEO Sean Duffy insists that his long-term goal isn’t to replace people with software. “The thesis is that we don’t think we’ll ever be at a point in Omada’s trajectory where we’ll ever take people or coaches out of the equation,” he told BuzzFeed News. “But they’ve got really smart systems to help them.”

Like many other tech-enabled health care services that connect patients with experts — coaches, therapists, nurses, doctors — over video chat, email, and text, Omada is trying to navigate a fundamental shift in labor. People are expensive — at least compared to automated, data-driven chatbots that could give advice and diagnose diseases without needing a salary or a college degree. But bots aren’t nearly as good at holding conversations, perceiving emotions and subtext, and delivering sensitive information like, say, a cancer diagnosis. If they want to grow, startups will have to figure out whether their patients and businesses alike will be best served by man, machine, or some blend of the two.

“There’s a spectrum of totally autonomous machine learning and the other side is totally human-driven,” said Mike McCormick, principal at Comet Labs, a venture capital firm that invests in artificial intelligence startups. “And then there’s every shade of gray in the middle of that.”

The previously unreported cuts at Omada last fall were small, and affected 10 to 12 part-time coaches, according to a spokesperson. It has about 60 to 70 full-time coaches and 250 employees overall. In another set of layoffs that Duffy said were unrelated, the startup also laid off roughly 20 workers last week, saying it “had to focus on Omada’s core business and expertise, while orienting the company for long-term success.” Omada has raised $125 million in venture capital, including $50 million this month in a round led by the health insurer Cigna.

“There’s a spectrum of totally autonomous machine learning and the other side is totally human-driven.”

Duffy said that as Omada has treated more patients and collected more of their data, it’s trained an algorithm to detect important behavioral changes. For example, if a person weighed in on a digital scale every day consistently, then stopped weighing in for three days, the system would flag the coach. It’d then “suggest messages they might send to a participant that might result in an outcome” — in this case, to find out how a person is doing and why they’re skipping weigh-ins, Duffy said.

The CEO was quick to note that the machine isn’t prewriting messages down to the word, but rather suggesting a gist to convey. He said that users could tell when a nominally human-written message is computer-generated, and that this makes them lose trust in the system.

Coaches can also say no. “If we get enough coaches declining these suggestions and saying, ‘That violated my intuition as a human being,’ it trains the system to get better and better and give better and better suggestions,” he said.

The part-timers had access to this technology, but Duffy said that the company benefited more from having full-timers who are constantly involved and invested in improving it.

Omada isn’t the only company exploring how to use AI to improve health care. Startups like Babylon Health, HealthTap, and Remedy are developing chatbots to assess patients’ symptoms. Big Health has an entirely automated program called Sleepio, which stars a cartoon professor and is designed to help people with severe insomnia. But these nascent technologies are too new to definitively prove that machines can improve health more than humans can.

To survive, any kind of virtual health service will have to prove that it can get people to sign up, stay involved, and actually improve their health, said Liz Rockett, director of Kaiser Permanente Ventures, which has invested in both Omada and Big Health. “Doing the work of proving efficacy and reach is the best way to define that line of what works and what doesn’t – including on the question of using coaches in the delivery or having an all-virtual offering,” she wrote in an email to BuzzFeed News.

For now, there are way more people-to-people telemedicine services. Ginger.io initially tried to infer behavioral patterns and mental health problems from passively tracked smartphone data, but switched to a text and video-chat model with human therapists.

So in 5 to 10 years, will patients be more likely to interact with a human or a chatbot when they open up a health app? It’ll largely depend on how high stakes the situation is, McCormick said. You’d want to hear that you have cancer from a trained expert with an extremely high degree of accuracy and emotional sensitivity. But for, say, nutrition coaching, he said, “maybe people are ready now ... It has to be nuanced.”

          SM creara asistentes virtuales de los idolos para usted   
SM Entertainment está uniendo fuerzas con ObEN, una compañía de Inteligencia Artificial con sede en California, para crear su propia agencia de tecnología de entretenimiento.

La agencia con sede en Hong Kong, AI Stars, proporcionará a sus clientes una gran variedad de productos y servicios que combinan el talento de las celebridades con la innovación de AI. AI Stars será la primera agencia del mundo en especializarse en la tecnología de la IA de las celebridades.

El objetivo es crear contrapartes virtuales de celebridades de SM que miren, hablen y se comporten de la misma manera que sus versiones de la vida real. AI Stars está planeando incorporar estas estrellas virtuales en una amplia gama de aplicaciones de estilo de vida tales como dispositivos inteligentes, robots social-friendly, chatbots y vehículos.

Algunos miembros de EXO junto con Girls Generation y Super Junior ya han prestado sus voces para las primeras pruebas con tecnología de IA. El Jefe de Visión y Estrategia de SM Entertainment, Young Min Kim, hablaron sobre el proyecto. "Con el advenimiento de la era de la IA, S.M. Entertainment tiene como objetivo ofrecer una nueva forma de entretenimiento al combinar la innovadora tecnología de AI de ObEN con nuestro IP y contenido de celebridades. ...

Imagina un mundo donde tu celebridad favorita se convierta en una parte significativa de tu vida. Al  convertirse en su asistente virtual personal y realizar juntos su canción favorita, los consumidores tendrán infinitas posibilidades de experimentar "AI-tainment" mediante la combinación de AI y el entretenimiento.  - Young Min Kim, Director de Visión y Estrategia de S.M. Entretenimiento.
¡Esto será como llevar los musicales del holograma de SM Entertainment a un nuevo nivel de interacción!

A principios de este año, en el 2017 Consumer Electronics Show (CES 2017) celebrada en Las Vegas, Nevada, SM Entertainment presentó su prototipo de sistema, Wyth. En la foto: Wyth A.I Assistant S1 recomienda la música usando las voces de las celebridades.

Wyth mostro las voces de Tiffany de Girls 'Generation y Henry de Super Junior-M quienes hablaron en inglés. Wyth Smart Frame (Edición Karaoke) te permite cantar con tus artistas favoritos. 
SM Entertainment ya ha creado múltiples dispositivos diferentes para Wyth y está planeando grandes cosas con AI Stars y promete ser un gran cambiador de juego para la industria del entretenimiento.
Wyth Smart Band es un dispositivo de fitness basado en el entretenimiento que permite a sus usuarios hacer ejercicio con las estrellas.

          #Chatbot : Louise, l’amie virtuelle des entrepreneurs stressés   
Le mental des entrepreneurs est soumis à rude épreuve et c’est pourquoi Loïc Bronnec et Emilie Bret ont conçu Louise, une intelligence conversationnelle disponible 24/7, capable de les rassurer dans les moments difficiles. 72% des entrepreneurs estiment que le stress nuit à leur santé. C’est pourquoi ils doivent apprendre à le gérer au mieux pour garder le […]https://www.maddyness.com/entrepreneurs/2017/06/30/chatbot-louise-amie-virtuelle-entrepreneurs-stresses/ est un article de http://www.maddyness.com
          [Freelancer] Chatbot platform like chatfuel with less complexity   
From Freelancer // I want to create facebook messenger chatbots dynamically using PHP code, you need to have experience creating it. Think in something like chatfuel.com but with less complexity, I only need the code able to create, edit and delete the chatbot, you need to know facebook APIs, webhooks etc...
          Chatbot platform like chatfuel with less complexity by swat4dev   
I want to create facebook messenger chatbots dynamically using PHP code, you need to have experience creating it. Think in something like chatfuel.com but with less complexity, I only need the code able to create, edit and delete the chatbot, you need to know facebook APIs, webhooks etc... (Budget: $250 - $450 USD, Jobs: HTML, Javascript, MySQL, PHP)
          The 5 best apps to help you manage your money   

texting phone anonymous millennial

Every time a paycheck clears your bank account, you may feel pretty powerful. But if you're not paying close attention to your spending, that money could be gone just as quickly as it hit your account.

As dull as it may seem, creating a budget is crucial. In fact, ignoring your cash flow and spending patterns are among the dumbest things you could do with your money.

But budgets don't have to be rigid. Believe it or not, once you establish the habit of tracking your money, the effort can be minimal.

Below, Business Insider rounded up five apps that make it surprisingly easy to keep tabs on your money.

SEE ALSO: A 27-year-old with $181,000 in the bank explains the simple calculation that keeps him from overspending

DON'T MISS: A financial expert says too many people have a terrible money habit — and you can fix it in a month


Why it's good: Mint, the popular budgeting app from Intuit, is an all-in-one resource for managing your money. Sync your bank accounts, credit cards, and monthly bills to one account and get a snapshot of your net worth at any time. It also keeps track of your investment portfolio and flags unnecessary fees.

The app categorizes your spending into several categories and calculates your average monthly spending for each, which becomes your budget. If you're spending too much already, you'll want to manually reduce the limits. The charts and graphs make it easy to see where you stand at any given time. Plus, Mint sends notifications if you go over your budget or if you have bills coming up. 

Best feature: You can check your credit score for free inside the app, and get an easy-to-understand explainer on credit.

Cost: Free

Level Money

Why it's good: Capital One's Level Money does the work for you.

After linking your bank accounts, credit cards, income, and how much you want to save, the app will crunch the numbers and give you a "spendable" amount — how much money you can afford to spend each day, in whichever way you decide.

Level Money breaks the numbers down into smaller amounts, rather than taking a monthly approach to budgeting.

Best feature: Easily compare your month over month spending and set up custom "trackers" to keep an eye on specific types of purchases over time, like how much goes toward Uber or Lyft rides, for instance.

Cost: Free


Why it's good: Penny, an AI chatbot, can text with you about your finances. After linking all the appropriate accounts, she can answer any money question you ask. Penny will also give you information you didn't know you needed, from how much you spent today to what bills are coming up and what subscriptions are raising their rates.

For certain responses, she'll include simple charts, graphs and even the occasional gif. You can only respond with pre-populated messages — like, "Breakdown for category" or "Thanks, Penny!" — so the bot will understand and be able to answer quickly, which keeps the interface as simple as possible.

Best feature: There's minimal clutter since it's just a long text thread, and you only see what you ask for.

Cost: Free, but there's a premium membership available called Penny+ that allows you to edit transaction names, create new spending categories, refresh balances at any time, and set custom bill reminders.

See the rest of the story at Business Insider
          Chatbots, l’avenir des robots conversationnels   

Valeur ajoutée et gain de temps pour les entreprises, les chatbots sont en bonne voie pour devenir des conseillers indispensables à la relation client.

The post Chatbots, l’avenir des robots conversationnels appeared first on Zip.

          InspiroBot Inspires You   
Feeling a little bummed this morning? Well try out this new chatbot, InspiroBot. that can take the blues away. By way of IFLScience, this AI-powered meme generator helps to inspire you for next goal in life. Looking like a green-tinted HAL 900, the garbled messages are a bit eery, but are as accurate as a fortune cookie. This still beats talking to Dave from work about trying to nab some chromed spinners for his daughter's third best-friend. Ultimately though, who cares? This AI is so bad at its job that it turns out to be uplifting in the most inadvertent way possible. When a peaceful image of a couple holding hands is juxtaposed with the text "When the world ends, what we have strangled can't be unstrangled" you can't help but giggle at the madness of it all. Discussion
          Choosing the Right Chatbot Program Could Be Your Best Customer Service Move   

Chatbots are ideal for how consumers increasingly prefer to communicate with brands. …read more    

The post Choosing the Right Chatbot Program Could Be Your Best Customer Service Move appeared first on Your Lifestyle Designer.

          Are Robots Taking Over The World's Finance Jobs?   

Nafis Alam, Sunway University and Graham Kendall, University of Nottingham

The year is 2030. You’re in a business school lecture hall, where just a handful of students are attending a finance class.

The dismal turnout has nothing to with professorial style, school ranking or subject matter. Students simply aren’t enrolled, because there are no jobs out there for finance majors.

Today, finance, accounting, management and economics are among universities’ most popular subjects worldwide, particularly at graduate level, due to high employability. But that’s changing.

According to consulting firm Opimas, in years to come it will become harder and harder for universities to sell their business-related degrees. Research shows that 230,000 jobs in the sector could disappear by 2025, filled by “artificial intelligence agents”.

Are robo-advisers the future of finance?

A new generation of AI

Many market analysts believe so.

Investments in automated portfolios rose 210% between 2014 and 2015, according to the research firm Aite Group.

Robots have already taken over Wall Street, as hundreds of financial analysts are being replaced with software or robo-advisors.

In the US, claims a 2013 paper by two Oxford academics, 47% percent of jobs are at “high risk” of being automated within the next 20 years – 54% of lost jobs will be in finance.

This is not just an American phenomenon. Indian banks, too, have reported a 7% decline in head count for two quarters in a row due to the introduction of robots in the workplace.

Perhaps this is unsurprising. After all, the banking and finance industry is principally built on processing information, and some of its key operations, like passbook updating or cash deposit, are already highly digitised.

Now, banks and financial institutions are rapidly adopting a new generation of Artificial Intelligence-enabled technology (AI) to automate financial tasks usually carried out by humans, like operations, wealth management, algorithmic trading and risk management.

For instance, JP Morgan’s Contract Intelligence, or COIN, program, which runs on a machine learning system, helped the bank shorten the time it takes to review loan documents and decrease the number of loan-servicing mistakes.

Such is the growing dominance of AI in the banking sector that, Accenture predicts, within the next three years it will become the primary way banks interact with their customers. AI would enable more simple user interfaces, their 2017 report notes, which would help banks create a more human-like customer experience.

Customers at Royal Bank of Scotland and NatWest, for instance, may soon be interacting with customers with the help of a virtual chatbot named Luvo.

Luvo, which was designed using IBM Watson technology, can understand and learn from human interactions, ultimately making the flesh-and-blood workforce redundant.

Meanwhile, HDFC, one of India’s largest private-sector banks, has launched Eva. India’s first AI-based banking chatbot can assimilate knowledge from thousands of sources and provide answers in simple language in less than 0.4 seconds. At HFDC Eva joins Ira, the bank’s first humanoid branch assistant.

AI has also made inroads in the investment industry, where, many financial analysts say, a sophisticated trading machine capable of learning and thinking will eventually make today’s most advanced and complex investment algorithms look primitive.

Advisory bots are allowing companies to evaluate deals, investments, and strategy in a fraction of the time it takes today’s quantitative analysts to do so using traditional statistical tools.

Former Barclays head Antony Jenkins, who called the disruptive automation of banking sector an “Uber moment”, predicts that technology will make fully half of all bank branches and financial-services employees across the globe redundant within ten years.

Goodbye, human fund managers.

The fintech grads of the future

Universities are now revising their educational blueprint to adapt to this technological disruption in the finance job market.

Both Standford University and Georgetown University business schools are planning to offer so-called “fintech” in their MBA programmes, hoping to teach students how to become masters of financial technology.

And the Wales-based Wrexham Glyndwr University has announced the launch of the UK’s first undergraduate degree in fintech.

But fintech is so new and diverse that academics are having difficulty to construct a syllabus for Financial Technology 101, let alone more advanced topics on AI. The lack of academic textbooks and expert professors are additional challenges.

Robots gone wild

Still, it is not clear that AI and automation will actually prove advantageous for banks.

Too much reliance on AI could backfire if financial institutions lose the human touch most customers favour.

There are other risks, too. Robo-advisers are cheap and save time when creating a simple investment portfolio, but they may struggle to take the correct precautionary measures when markets become volatile, especially when thousands, maybe millions, of machines are all trying to do the same thing while operating at great speed.

In August 2012, robo stock traders at Knight Capital Group went on a spending spree and lost $440 million in just 45 minutes.

High expectations for the performance of these well-programmed robo-traders could also cause chaos in the key trading centres around the world.

There is no single algorithm that can combine multiple volatile variables with a multidimensional economic forecasting model that works for all investors. Expecting that could prove a potentially fatal error for financial markets.

And how will investors be protected when robots make the wrong decision? According to the rulings of the US Securities and Exchange Commission (SEC), robo-advisers require registration in the same way human investment advisers do. They are also subject to the rules of the Investment Advisers Act.

But it is difficult to apply to robots the financial regulations designed to govern human behaviour.

The SEC’s rules, created to protect the investors, require that advisers adhere to a fiduciary standard by which they unconditionally put the client’s best interests ahead of their own. Concerned US regulators have asked whether it is practical for robots to follow rules when their decisions and recommendations are generated not by ratiocination but by algorithms.

The ConversationThis conundrum demonstrates one fact clearly: it is hard to completely replace humans. There will always be demand for a real live person to act as check when and if our robots go rogue.

Nafis Alam, Professor of Finance, Sunway University and Graham Kendall, Professor of Computer Science and Provost/CEO/PVC, University of Nottingham

This article was originally published on The Conversation. Read the original article.

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          Chatbot Market: Global Industry Size, Growth, Analysis & Forecast, 2016–2024   
          Les chatbots, nouveaux compagnons des écoles et universités   
Commerce, médias, marketing… Les chatbots sont partout. Ces agents conversationnels développés grâce à l’intelligence artificielle commencent à faire leur entrée dans les établissements d'enseignement supérieur. Retour sur les expériences menées par trois écoles françaises.
          Chatbot Market – The Proliferation of Chatbot-As-A-Service Is Expected To Becoming A Key Area of Opportunities   
          Trickreiche Chatbots   
Forscher bei Facebook haben künstlich intelligente Bots programmiert, die dann eigenständig die Fähigkeit entwickelten, bei Verhandlungen ihre wahren Absichten zu verschleiern. Zugleich wurde die Software ein wenig stur.
          VISEO au Chatbot Summit Berlin 2017   
Depuis un an c’est l’effervescence autour des ChatBots ou Assistant Conversationnels. Toutes les grandes marques veulent se lancer dans la course et se positionner sur ce nouveau canal de communication. Ce qui est une chance pour SARAH qui gagne de plus en plus en visibilité et pour VISEO ou nous développons de nombreux assistant conversationnels […]
          Skype Chatbots - Trailer   
Microsoft hat bei Skype einige Chatbots eingeführt. Im Video wird der flügesuchende Skyscanner-Bot gezeigt.
          Improving Customer Service with Amazon Connect and Amazon Lex   

Customer service is central to the overall customer experience that all consumers are familiar with when communicating with companies. That experience is often tested when we need to ask for help or have a question to be answered. Unfortunately, we've become accustomed to providing the same information multiple times, waiting on hold, and generally spending a lot more time than we expected to resolve our issue when we call customer service.

When you call for customer assistance, you often need to wait for an agent to become available after navigating a set of menus. This means that you're going to wait on hold regardless of whether your issue is simple or complex. Once connected, the systems that power call centers generally don't do a good job of using and sharing available information. Therefore, you often start out anonymous and can't be recognized until you've gone through a scripted set of questions. If your issue is complex, you may end up repeating the same information to each person you talk to, because context is not provided with the handoff. It's easy to end up frustrated by the experience, even if your issue is successfully resolved.

At Amazon, customer obsession is a fundamental principle of how we operate, and it drives the investments we make. Making sure that customers have a great experience when they need to call us is something that we've invested a lot of time in. So much so, that in March 2017, we announced Amazon Connect, which is the result of nearly ten years of work to build cloud-based contact centers at scale to power customer service for more than 50 Amazon teams and subsidiaries, including Amazon.com, Zappos, and Audible. The service allows any business to deliver better over-the-phone customer service at lower cost.

When we set out to build Amazon Connect, we thought deeply about how artificial intelligence could be applied to improve the customer experience. AI has incredible potential in this area. Today, AWS customers are using the cloud to better serve their customers in many different ways. For instance, Zillow trains and retrains 7.5 million models every day to provide highly specific home value estimates to better inform buyers and sellers. KRY is helping doctors virtually visit patients and accurately diagnose aliments by applying machine learning to symptoms. Netflix is using machine learning to provide highly personalized recommendations to over 100 million subscribers. There are really exciting projects everywhere you look, including call centers.

When Amazon Connect launched, we spoke about the integration with Amazon Lex. One of the really interesting trends in machine learning lately has been the rise of chatbots, because they are well suited to fulfilling customer requests with natural language. Amazon Lex, which uses the same conversational technology as Amazon Alexa, is Amazon Web Services' deep-learning powered chatbot platform. By linking Amazon Lex chatbots into the Amazon Connect contact flow, customers are able to get help immediately without relying on menus or specific voice commands. For example, an Amazon Lex driven conversation with your dentist's office might look like this…

Connect: "Hello, thanks for calling. Is this Jeff?"

Jeff: "Yes"

Connect: "I see you have a cleaning appointment this Friday. Are you calling to confirm?"

Jeff: "No, actually."

Connect: "Ok, what are you calling about?"

Jeff: "I'd like to change my appointment to be next Monday."

Connect: "No problem, I have availability on Monday July 3rd at 11:00 AM. Does that work?

Jeff: "That's fine."

Connect: "Great. I have booked an appointment for you on Monday, July 3rd at 11:00 AM. Is there anything else I can help you with?

Jeff: "Can you send me a text confirmation?"

Connect: "Sure. I have sent a text message confirmation of your appointment to your cell. Can I do anything more for you?"

Jeff: "No, that's great. Bye."

The chatbot is able to quickly and naturally handle the request without waiting for an agent to become available, and the customer was never presented with menus or asked for information the office already had. AWS Lambda functions made the corresponding calls to the database and scheduling software, making sure that the interaction happened quickly and at extremely low cost. The workflow-based functionality of Amazon Lex and Amazon Connect also helps to reduce mistakes by making sure interactions play out consistently every time.

If the customer's issue is not able to be resolved by the chatbot, Amazon Lex is able to pass on the full context of the conversation to a human representative. This keeps the customer from wasting time repeating answers to questions and lets the representative focus 100% of their time on solving the problem, which increases the odds the customer is going complete the call feeling positive about the experience.

Today, we're announcing the general availability of Amazon Lex integration with Amazon Connect. We've also enhanced the speech recognition models used by Amazon Lex to support integration with other call center providers as well, so that all telephony systems can start using AI to improve customer interactions.

We think artificial intelligence has a lot of potential to improve the experience of both customers and service operations. Customers can get to a resolution fast with more personalization, and human representatives will be able to spend more time resolving customer questions.

Getting Started: Amazon Connect is available to all customers in the US East (N. Virginia) region. You can get started by visiting https://aws.amazon.com/connect. Additional information on Amazon Lex integration can be found at https://aws.amazon.com/connect/connect-lexchatbot.

          Snaps launches a Marketing Cloud for chatbots, messaging and emojis   
          Chatbots Mature Into An Enterprise-class Customer Service Tool—Explore The Leading Vendors In This Market   

Over the past year, Forrester clients have been brimming with questions about chatbots and their role in customer service. In fact, in that time, more than half of the client inquiries I have received have touched on chatbots, artificial intelligence, natural language understanding, machine learning, and conversational self-service. Many of those inquiries were of the "how does this stuff work" variety. But many other brands have seen very simple, rules-based chatbots and were wondering whether these technologies could really have an impact on high volume customer service environments.

The delta between those simple-to-build, but anemic in functionality, chatbots and conversational self-service tools designed for real enterprise environments is great. To truly meet a need for enterprise-grade customer service, chatbots must be able to understand what a customer speaks or types, pick out the customer's actual intent, respond in a conversational manner and maintain the conversational state across multiple back and forths, and act on the customer's behalf. These chatbot interactions must take place in a secure environment.

Additionally, the chatbot must have a way to seamlessly hand off the interaction to a live agent when it either cannot resolve the customer's request or when it would frustrate the customer to continue the self-service interaction. Finally, as customers choose to have interactions across multiple channels (phone, chat, web, mobile, messaging, social, etc.), enterprises should be able to deploy their chatbots in multiple channels. Although the idea of truly 'write once, deploy many" chatbots remains elusive, directionally, this is where enterprise chatbots need to head.

Read more
          A question of consciousness: Facebotlish (a new language); a July 5, 2017 rap guide performance in Vancouver, Canada; Tom Stoppard’s play; and a little more   
This would usually be a simple event announcement but with the advent of a new, related (in my mind if no one else’s) development on Facebook, this has become a roundup of sorts. Facebotlish (Facebook’s chatbots create their own language) The language created by Facebook’s chatbots, Facebotlish, was an unintended consequence—that’s right Facebook’s developers did […]
           What’s New in Civic Tech: Washington, D.C., to Publish Traffic Crash Data Daily    

Washington, D.C., will publish its traffic crash data every 24 hours in an open and geocoded format, Mayor Muriel Bowser announced June 29.

This effort supports Vision Zero, the mayor’s initiative to eliminate all traffic fatalities and serious crash injuries in the city by 2024, and is a collaboration among the District Department of Transportation, the Metropolitan Police Department and the Office of the Chief Technology Officer. It also is part of the District’s Open Data Policy.

The open data will include every crash reported in the jurisdiction, regardless of the mode of transportation. Users will be able to see the location of the incident, the ward in which it occurred, the number of injuries and the extent of those injuries, whether a driver was impaired, whether a driver was speeding, the nearest intersection, and the exact distance from that intersection. There will also be details related to the crash including ages, types of vehicle, tickets issued and where the vehicles are registered.

Bowser announced Washington’s current Data Policy in May, billing it as one of the most progressive and comprehensive in the country. Indeed, it does strive for a level of specificity that few other cities can boast. Also impressive is the sometimes esoteric extent to which technologists in the city are going to cover all aspects of urban life there.

Earlier this month, Washington’s urban forestry division deployed the DC Tree Watering App, which has a number of features aimed at fostering public awareness about the water needs of young trees, as well as about street trees in general.

All of the city’s open data can be found at opendata.dc.gov.

Atlanta CIO to Deliver Keynote on Strategic Partnerships in Innovation

Atlanta CIO Samir Saini will deliver a keynote speech about the importance of strategic partnerships in tech innovation at the annual IoT Symposium August 31.

Saini said in a press release that speaking at the event is “an opportunity to show how the city of Atlanta is committed to being a smart-city model for the country and our commitment to furthering the digital transformation that will improve citizen services and increase government efficiency.”

Saini is especially qualified to talk about collaborating in service of tech innovation, as Atlanta is currently preparing to launch an IoT initiative called the North Avenue Corridor Pilot Project. This effort, which will allow the city the leverage vast data generated by devices mounted all over local infrastructure, is taking place as a group effort supported by Atlanta, the Georgia Department of Transportation and Georgia Tech. The namesake corridor extends between the Midtown and Downtown neighborhoods of the city, encompassing an area that includes Georgia Tech, a key public transit station, the Atlanta Beltline greenway and much more.

Saini has also fostered collaboration on the fly. After a bridge collapsed in April on Interstate 85 in Atlanta, Saini collaborated with Chief Resilience Officer Stephanie Stuckey, Deputy Chief Operating Officer and Public Works Commissioner William Johnson, and GIS employees to build a response website within 12 days of the emergency.

The 2017 IoT Symposium, which will be held at the Renaissance Waverly in Atlanta, is expected to attract about 600 attendees, and there will be a particular focus on executive leadership. The event is being organized by the Technology Association of Georgia.

For more information about the IoT Symposium event, including how to register, visit: http://www.tagonline.org/iotga/.

Kansas City Launches Open Data Facebook Chatbot

Open Data Kansas City has built a chatbot on Facebook that's designed to interact with users and help them get the most out of the city’s open data portal.

The chatbot converses over Facebook Messenger, helping members of the community locate useful information about the topics they care about in government. While the Open Data KC chatbot is not the first robotic character built to help the public navigate open data — that honor likely goes to Chicago advocacy group Citizens Police Data, which crafted a Twitter bot to distribute officer compliant info — it is the first official effort by city government to do something like this on Facebook, according to the Sunlight Foundation, an open government advocacy group.

Eric Roche, Kansas City’s chief data officer, told Sunlight that he first conceived of the open data chatbot while having discussions with city leadership, which stressed a heavy interest in making open data easier for residents to use. As an example, Roche described a situation in which a home association president or neighborhood leader was aware that the public had access to 311 calls and code violations, but did not have enough technical knowledge to navigate the open data portal and find it. In that scenario, the chatbot could be a great resource. The user would type in code violations and ask the bot to find them by neighborhood, and the bot would then connect the user with the exact data sets and visualizations he or she was interested in.

Roche went on to describe the current iteration of the chatbot as an experiment that could eventually provide users with a great deal of help.

New Handbook Details Role of Mayors in Rise of Innovation Districts

A new handbook offers strategies for mayors and their staffs to foster the rise of innovation districts, areas within cities where research universities, medical institutions and private companies can cluster and connect with innovators such as tech startups, accelerators and incubators.

This handbook is the result of a collaboration among the United States Conference of Mayors, the Brookings Institute and the Project for Public Spaces, which over the past year have worked together to create a resource for civic leadership interested in nurturing the new growth model. The handbook seeks to offer concrete strategies for creating innovation districts, which the Brookings Institute described in an announcement as places that “reflect profound market and demographic dynamics that are revaluing proximity, density, walkability and accessibility — in other words, the natural strengths of cities.”

           Vegas, D.C. Showcase Their Smart Cities Approaches In Austin, Texas    

AUSTIN, Texas — At this week's the Smart Cities Connect Conference, officials have acknowledged that the next iteration of the smart city should focus more on people and less on infrastructure; the National Science Foundation highlighted three ways it's supporting the greater gov tech movement; and five new cities joined the Smart Gigabit Communities program.

But not all attendees took to the stage to share their smart city approaches. On the show floor, Don Jacobson, IT business partner with the city of Las Vegas, told Government Technology that about 18 months ago, the City Council designated the downtown area as an Innovation District "where we can take and make that a proving ground — a demo area test bed if you will — for all sorts of smart cities technologies," he said, calling out the Internet of Things, connected and autonomous vehicles, and sensors that gather environmental data.

Jacobson mentioned the Innovate.Vegas website, which offers details on news events and activities happening in the larger innovation space, and also links to an interactive map of the Innovation District that displays the connected corridors along with locations of sensors being installed.

Across the country, Washington, D.C., has two big projects that Mike Rupert, communications director for the Office of the Chief Technology Officer, was highlighting at the conference.

"The first one is called PA2040, which is a nine-square-block project that we have installed Gigabit Wi-Fi, which is ubiquitous throughout the area — it's very busy from about 9 to about 4, and it's pretty empty after that," he said. "And so we want to kind of activate the area, provide that Wi-Fi to activate parks, to keep people moving and walking, instead of either hiding in their cars ... or hiding in their offices."

The city also just wrapped up a pilot in which 76 intelligent street lights were configured with motion sensors, Rupert said, so each is 30 percent lit until someone comes within 100 yards of it.

"It also allows us to control them remotely for special events or in the event of an evacuation — God forbid something happens — we're able to turn it on 100 percent, or blink them to point people in the right direction," he added, "so that was the really exciting pilot, which has led to an RFP to actually go start doing this throughout the entire city."

One of our GovTech 100 companies — AppCityLife — also was at Smart City Connect, and CEO Lisa Abeyta told Government Technology that AppCityLife was selected as one of the six presenters for the Innovation Challenge for Infrastructure. While it may seem rather odd to have a platform as a service that is focused on data as part of infrastructure, she noted that that's where it needs to start.

"The thing that the judges said made them decide that we should be part of that is the fact that we are platform agnostic, and that we are integrating artificial intelligence, chatbots, normalizing data, have native mobile apps that have more advancements for ADA compliance," she said, adding that these advancements are not for the just visually impaired, but also can now bring in natural language so that people who are illiterate or non-native English-language speakers can use technology that they previously couldn't. "So it expands the breadth of reach for a city that allows more people to use the technology"

          Snaps launches a Marketing Cloud for chatbots, messaging and emojis   
Marketing Land - Last week, Sprout Social announced a do-it-yourself bot creation platform for Twitter. This week, Snaps has released its self-service Conversational Marketing Cloud, which lets marketers create chatbots, emoji keyboards and custom iMessages. The platform has been in beta testing with selected brands — including Nordstrom, Nike Jordan and Marriott Rewards — for the last year ... full post
ChatbotsChina   网页版 2017-06-29 19:15 算法 应用 自然语言处理 推荐系统 […]
机器学习日报 2017-06-29 自然语言处理技术在推荐系统中的应用 @ChatbotsChina Deep […]
          Monologue: I’m a Busy Mom and I Have One Simple Question for All Americans on This Fourth of July   

On this day, a holiday to wave the American flag, I ask one simple question: When did America become overrun with cultural ignorance, intentional divisiveness, anti-intellectualism, normalizing hatred, fear and paranoia, homophobia, Islamophobia, misogyny, anti-progress, general malaise, war crimes, political violence, mosque violence, church violence, baseball field violence, gridiron domestic violence, elementary school violence, nightclub violence, airplane fights, being forcibly ejected from protests, a three-year water crisis, an oil spill on ancestral land, greed and corporations, dashcam shootings, painful outcomes from a rigged system, resistance, rebellion, tearing shit up, screaming at the wind, marching, mobilizing, boycotting free Shakespeare, threatening free speech, recusing, resigning, impeaching, election meddling, obstructions, hostile cyber-attacks, truthers, liars, leakers, leaked tapes, leaking pee pee tapes, Infowars, Daily Caller, No Spin News, fake news, fake attendance, fake polls, fake medals, alternative facts, Bowling Green Massacre that never happened, the Salem Witch Trials that wasn’t a play, The Crucible (which is an actual play but is never mentioned), livestream suicides, must-see TV confessions, must-see open Senate hearings, closed hearings, confirmation hearings, heated sessions, Jeff Sessions, Special Counsel, Special Prosecutor, Independent Counsel, FISA warrants, subpoenas, executive privileges, executive orders, backchannels, top security clearance, tax credits, secret tax returns, double-counting, Trumpkins, snowflakes, expensive medication, expensive rent, expensive higher education, unlivable wage, I’ll get my manager — oh right that’s me — wait, we still don’t have an FBI Director, business-casuals, secret meetings, all-hands meetings, handsy meetings, workplace sexual harassment, workplace bullying, trolls, bots, chatbots, no time to chat, standing for the anthem, taking a knee during the anthem, booing, heckling, exercising your rights, knowing your rights, people fighting for those rights, hanging up the cleats, don’t hang up those cleats, Sofia, we’re late for soccer practice, wiretapping — I’m almost ready to tap out — hand me your sister Isabella’s tap shoes unless it’s a ballet recital, do I have the diaper bag or did I grab the Swiffer as I always do, we’re late, we need to jet, — travel bans, deportations, tomahawk cruise missiles — where are my keys? — I’ll carry you, everyone into the car thank you, THANK YOUUU, wow, that worked — a first, first 100 days, learning process, seatbelts clicking, carseat securing, cracking code, decoding Covfefe, second-cup caffeinated, second time wearing this coffee-stained shirt, wait a second, did I take the baby’s sippy cup, (note: need to stop somewhere for a juice box), treat myself this one time to that gooey cake, pre-existing conditions, incompetent healthcare, walls bordering, provoking nuclear war, warring with allies, reassuring allies, aggressive hand shaking, no hand shaking, body slamming, trash talking, temper tantrums — I’m not talking about you; I’m talking about our government — yes to sleepover, I agree to the class field trip, Paris Agreement withdrawing, world burning, renegotiating, skipping the Correspondents’ Dinner, dinner tonight what can I Maple Glaze Spiral Reheat, bake sale did I say on Tuesday I meant Wednesday, undoing, changing the rules, kleptocracy, MSM, MSNBC, ACA, ACLU renewing, PTA meeting, Paul Ryan smiling, random men telling you to smile, Mommy’s not telling you to smile, minding business, mining coal, miming Watergate, don’t kick your sister, kickball camp, day camp (cool), faraway camp (cooler), me in an exotic location (coolest), hold on hon, interrupting Senator Elizabeth Warren, interrupting Senator Kamala Harris, interrupting Hillary Clinton 51 times in a single presidential debate, I’m your personal Uber and as über-Mom I’m dropping you off in clear view of everybody because I’m edgy like that, persisting, Deep State-ing, Teen Vogue-ing, just so much life happening, so many stupid things happening, missing 2016, not having a clue how to fix anything anymore, want to do what must be done as an American and, lastly, GOLFING?!?!?

I’ll wait.

          Facebook Messenger's new Discover tab points users to chatbots, brands   
Facebook has introduced a Discover tab in Messenger to highlight businesses and chatbots.  -More

          Grimme Online Award: Das sind die Preisträger 2017   
Am Freitagabend wurden in Köln der Grimme Online Award vergeben. Die Bandbreite der Preisträger reicht dabei von der Aktion #ichbinhier über den Chatbot Resi bis zum "Kandidatencheck" des WDR. Der Publikumspreis ging an die "Datteltäter"
          ¿Cómo incluir chatbots en una estrategia de contenidos?   
Anteriormente te habíamos comentado las ventajas del uso de chatbots, una tecnología que se encuentra de moda y parece que su uso irá en aumento. Si te perdiste el post puedes consultarlo en este enlace. Básicamente, un chatbot es un tipo de tecnología que le permite a un usuario mantener una conversación con un programa informático […]
          Rock, Paper, Shotgun: Have You Played… Sethian?   

Have You Played? is an endless stream of game retrospectives. One a day, every day of the year, perhaps for all time.

In Sethian you find an alien computer and, as an archeologist of such things, you must decipher the language of its ancient users. It’s a very clever piece of interactive fiction that I happily recommend despite a glaring central problem, which was summed up perfectly by a comment on my original review:

“You’re essentially trying to talk about philosophy with a chatbot,” it said, “while possessing the linguistic ability of a toddler.” … [visit site to read more]

          Friday Wrap #220: Renamed AVEs still suck, trust in newspapers grows, older Americans get social   

Friday Wrap #220I extract items for the Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.

The Big Stories

Voice search advertising is years away—Smart audio is upon us and its adoption is on a rapid pace (see “From the Blog” below). That presents challenges to both SEO and SEM, since rather than presenting a page with multiple results, voice search delivers “one true answer” (even though the answer could be different each time based on algorithms that choose from multiple search results). For SEO experts, the challenge is getting their content into the mix. It’s even harder for SEM, since there is no paid advertising yet in the smart audio ecosystem. Part of the problem is that getting an ad in response to a query is likely to dampen user enthusiasm for the technology. Google isn’t investing much in voice search advertising, opting instead to improve the user experience for now. In the meantime, some marketers are mulling over what voice search ads might sound like. Forrester predicts voice search will end digital advertising “as we know it.” The takeaway: While these are early days and somebody might crack the voice-tech ad code, marketers and communicators should be thinking about great content for interactive smart speakers. NPR is among the organizations thinking about how to make its traditional one-way audio content more interactive, responsive to queries and instructions, while lmany brands have developed “skills” for the Amazon Echo that make life easier for customers (like Tide’s quick advice for removing dozens of different kinds of stains). Don’t waste time learning the ins and outs of smart audio in its current state. Gartner expects 100 million smart speakers will be in American homes by 2020. Read more

We’re not preparing for a post-mobile world—Some argue that it’s a fantasy, that the smartphone is here to stay, but by 2020, 50% of all consumers expect AI and smart audio will be part of their day-to-day lives. A survey of communication professionals find an expectation that the future will be dominated by smart audio, voice search, and the Internet of Things. However, few communicators in-house or in agencies have done anything to prepare themselves. In fact, most marketers are still dealing with the transition from desktop to mobile, with more than a quarter believing mobile is still the next big thing. Only about 34% of marketers are planning to prepare for voice search, and 57% are unlikely to implement any element of AI this year, even though 32% believe it’s the next big thing. The takeaway: Little frustrates me more than our industry’s continued dismissal of technologies that are clearly destined to become core channels we’ll have to use. I have seen it with desktop publishing, email, the Web, and social media. History is repeating itself. If we don’t want PR and organizational communications to be driven into irrelevance (boutiques that get these technologies could be where organizations redirect their budgets), we have to get on top of these technologies now. Read more

Internal communications are also adopt new technologies—Even though employees are using newer channels to communicate and collaborate, internal communicators remain mired in the technologies of yesteryear. A survey found that 62% of respondents “either don’t have access or have a very difficult time accessing their company’s intranet through their mobile device.” Email remains a dominant form of internal communication. The takeaway: My new model for employee communication features the vital element of multiple channels. The intranet is dying and mobile is the go-to tool most employees use for accessing news and information outside the company. Forcing people to a single home page for news and information contradicts consumer behaviors bigly. Read more

Someone thinks renaming AVEs will keep them relevant—There’s a new PR metric in town calling itself Earned Media Value (EMV). It’s not new at all, though. It’s just a new name for the reviled Advertising Value Equivalencies (AVE). EMV “is being promoted by tool vendors, media, and public relations agencies as a simple means to measure and benchmark campaigns,” writes Stephen Waddington. EMV is being applied to influencer campaigns as they become more common. It’s calculated “by multiplying the reach of a piece of earned or social media content by the cost per so-called impression,” Waddington explains. “A further multiplier is added to the calculation based on the likelihood of conversion.” However, EMV as a valid PR metric is a chimera, failing “to provide clients with any measure of whether the campaign is actually working,” according to management consultant Scott Guthrie. Social media thought leader Philip Sheldrake calls EMV “an idiotic response that brings ridicule to the public relations and marketing professions.” The takeaway: Do not, under any circumstances, employ EMV or AVE. The International Association for the Measurement and Evaluation of Communication (AMEC) has condemned this kind of measurement, as has the Chartered Institute for Public Relations and most halfway intelligent PR professionals. Yet some clients still insist on them, leading good PR people to capitulate and provide them. That’s not a solution. We must educate ourselves and our employers/clients on why these are meaningful feel-good metrics, and why we need focus instead on the actual outcomes of our communications. Read more


Facebook reaches 2 billion user milestone—Facebook has announced that it now serves 2 billion monthly active users. As of March, it also had 1.28 billion daily users, meaning most people who use Facebook use it regularly. Among other data the company shared, 800 million people Like something every day and over 1 billion people use Groups at least once a month. Read more

Did Trump communications study use flawed methodology?—Last week, I reported on a study from the Center for Public Relations at USC’s Annenberg School that found over 80% of PR professionals believe White House spokespeople change their views and distort the truth, resulting in a diminished public perception of public relations. In a Wall Street Journal editorial, self-described moderate conservative Mary Beth West, who runs a PR agency in Tennessee, takes issue with the study. The poll was open to anyone online despite its target of PR professionals; “The online poll required no validation of PRSA affiliation or other professional credentials,” West wrote. “Respondents were merely asked what kind of company they worked for and how long they had been in a PR-related position. That setup yields what is known as a ‘convenience sample’—a survey group not necessarily representative of the population. Read more

Facebook offers cover videos—Instead of a cover photo, brands can now add a cover video to their Facebook pages. Facebook says the cover videos are designed to let brands better tell their story, though the feature will be available to everyone with a page. The move, which should increase engagement, is consistent with Facebook’s shift to video. Read more

Advocacy groups blast lack of influencer disclosure—Influencer marketing is still a gray ethical area, with a lot of the celebrities pitching products on Instagram failing to adequately disclose that they’re being paid for their posts. FTC letters have not been effective, according to a letter to the agency from Public Citizen, Commercial Alert, campaign for a Commercial-Free Childhood, and the Center for Digital Democracy. The letter asserted that most posts lacking disclosures featured beauty products or cosmetic treatments. Read more

$2.7 billion antitrust fine could change Google search—On top of the staggering fine for favoring its own shopping service in search results, the European Union is demanding that Google change the way Google Shopping works in Wurope within 90 days. Google could change back to an earlier version, add links for competing products not included in its ads, or take other action. The company is considering an appeal. Read more

Facebook is getting into the TV programming game—Netflix, Amazon, Hulu, and a host of other media outlets are spending big money to produce original TV programming, in the process ushering in a new “golden age of television.” So why not Facebook? The social network is reportedly “in talks with Hollywood studios about producing scripted, TV-quality shows, with an aim of launching original programming by late summer.” Read more

Confidence in newspapers is on the rise—Lest you think it’s time to scale back your media relations efforts, Gallup reports those saying they have “a great deal” or “quite a lot” of confidence in newspapers has risen 7% since last year. Twenty-seven percent is still low, but the rise is occurring in the midst of controversies over “fake news” and presidential attacks on the media. It’s also the highest level of confidence in newspapers in 30 years. Not surprisingly, Democrats account for the increase; only 13% of Republicans shared the positive view of newspapers. Twenty-four percent of Americans have high confidence in TV news and only 16% are confident of news credibility on the Internet. Read more

Podcast sponsorship revenue surges—Podcast advertising revenue has grown 85% since last year and is poised to reach more than $220 million this year. A report from the Internet Advertising Bureau and Pricewaterhouse Coopers finds that podcasting is becoming mainstream and thus “podcasting is an important and powerful marketing platform,” according to an IAB executive. Read more

Publicis CEO takes heat for Cannes snub—Publicis Groupe elicited gasps with the announcement it would submit nothing to the 2018 Cannes International Festival of Creativity. President and CEO Arthur Sadoun told a group of top Publicis creative leaders in a closed-door meeting that the group’s companies “have lost their thought leadership in Cannes.” Thus, he paused spending on Cannes and other award programs for a year. “The savings will fund development of an internal, AI-powered professional assistant program called Marcel,” according to one report.


Older Americans have taken to social media—A Nielsen report finds that the total amount of time the 50-plus demographic spends on social media increased by 64%, to 20%. That doesn’t mean they’re using all the same social media channels their grandchildren are, nor do they respond to the same kinds of content. Read more

Facebook is the top news source—Ogilvy’s annual global survey of reporters and editors found that Facebook is the top gatekeeper for news, ahead of legacy traditional media sources and maintaining a huge lead over other social networks and digital platforms (including Twitter and Google). Read more

Influencer videos are most trusted, drive purchases—Ninety percent of social media users make a purchase after seeing a video about the product or service, and 33% say social media influencers are their most trusted resources for products and services they’re interested in. Social media influencers are trusted nearly seven times more than celebrities. Read more

Gen Z likes branded stories—Ninety percent of Gen X, Millennials, and GenZ like custom branded content as a way for brands to engage them, and nearly as many believe branded content helps brands break through online clutter. Gen Z in particular is receptive to deepening their relationships with brands via branded content. Ninety-three percent want brands “to do something new and unique in order to connect with them, and 88% believe custom content is a way for new brands to reach out to them.” Read more

Twitter’s predictive capabilities outpace law enforcement—Analyzing tweets can identify dangerous situations up to an hour faster than reports made to police departments. A Cardiff University study applied machine learning algorithms to 1.6 million tweets from the 2011 London riots, looking at factors like location, frequency, the recurring use of key words, and timing. The result was detection of incidents faster than the police nearly every time.  The report cautions that the approach is focused on large-scale events and that it’s more difficult to detect smaller incidents like fires or car accidents.  Read more

Share Instagram posts on the weekends—Most marketers take weekends off, decreasing the total number of Instagram posts, which means your posts have a better chance of being seen thanks to less competition. As a result, posts on Saturdays and Sundays get the most engagement. Read more

Healthcare PR failing to meet journalists’ needs—A study has found a massive chasm between the information drug companies deliver and what journalists need to craft their content. Eighty-five percent of health journalists view healthcare communications as either “out of shape” or “on life support.” Only 2 % of journalists think the press releases and other information pharmas and healthcare companies release are “trustworthy.” Journalists also complain about the lack of video content, saying they want independent medical expert testimonials, patient testimonials, and B-roll. Only 22% of journalists said pharma and healthcare news and launches include enough relevant visual content. Read more

How to pronounce GIF—Among the weighty issues we face, few are more divisive than whether to use a hard G or a soft one when pronouncing GIF, the acronym for the Graphics Interchange Format. A survey found 65% using the hard G with 26% favoring the soft G. Even when factoring in the fact that some countries don’t use a soft G and others don’t use a hard one by “weighting answers from each country by its population,” the hard-G faction still comes out on top. For what it’s worth, the inventor of the GIF favors the soft G. Read more

The 20 most effective phrases in Facebook headlines—When it comes to articles on Facebook, which trigams (three-word phrases) in generate the most engagement? According to analysis of 100 million headlines, “will make you” is at the top, followed by “this is why,” “can we guess,” “only X in,” “the reason is,” and “are freaking out.” The study also found the worst-performing headline phrases, which start with “control of your, “your own business,” “work for you,” “the introduction of,” and “what’s new in.”  You’ll also find the top phrases starting and ending headlines. Read more

Mobile and Wearables

Millennials prefer vertical videos on their phones—I know you may hate vertical videos, but not only are they not going anywhere, their popularity is growing. Young adults prefer vertical videos and 72% of Millennials don’t rotate their phones to watch a video in landscape mode. Read more

Create Snapchat filters in the app—Users can now create geofilters from directly within the Snapchat app rather than having to visit the website. Snapchat features a number of templates based on occasions and celebrations that you can then customize with text, bitmoji, and stickers. Prices start at $5.99 for a few hours and a minimum coverage of 20,000 square feet. It takes about a day for approval of filters. Read more

Virtual Assistants aren’t gaining traction—Siri, Alexa, Bixby, and Cortana get a lot of ink these days. If only they got corresponding love from smartphone owners. In a survey, only 5% of consumers ranked voice capabilities on their mobile wish lists. Sixty-two percent won’t give up their apps, even in exchange for a perfect voice assistant. Read more

Publishers sharpen focus on Instagram video—Video has become a key publisher focus on Instagram in the 15 months since the platform increased the maximum video length to one minute from 15 seconds. More than half of Time’s monthly Instagram output is now video, up from just 11% last March. ABC News’ output went from 4% to 87%; BBC News’ is now over 90%.” Most publishers contacted by Digiday said they were “pulling resources away from Snapchat or adding more to Instagram.” Read more

Top 15 apps is a stable list—“Over 80% of consumer time on mobile devices is now spent on the apps, websites, and properties” of Facebook, Google, Apple, Yelp, and Bing. The math isn’t hard. If your company has an app, it has to fit into the 20% of time consumers have left. Read more

Artificial Intelligence, Smart Audio, and Chatbots

Amazon partners with coding school to expand Alexa skills—Developers will be able to attend workshops hosted by Coding Dojo, which has six campuses across the U.S.. The 30-plus courses will teach developers how to work with the Alexa smart audio system and, in particular, how to use the Skills Kit and create new commands. Read more

Facebook makes it easier to discover chatbots on Messenger—Discovery has been one of the more problematic aspects of chatbots. To address that, Facebook is rolling out a Discover tab on the Messenger app. If the inclusion of tens of thousands of bots in Messenger makes it the “White Pages” of bots, the Discover tab adds a “Yellow Pages” component. Read more

Google Assistant outperforms Amazon’s Alexa—Amazon’s Alexa products may own 70% of the smart speaker market, but Google Assistant (available on Android phones and the Google Home smart speaker) is six times better at answer a user’s question, according to a Business Intelligence study. Of course, answer questions is just one of dozens of uses to which consumers put smart speakers (including playing music, delivering news, checking traffic, and more). Read more

IBM to use AI to create Wimbledon highlights—Cognitive Highlights is the AI tool IBM will use to produce Wimbledon highlights packages this year. “Using computer vision and other advanced AI technologies, Cognitive Highlights will assess footage and automatically produce highlight packages for individual matches that will be rolled out across digital platforms shortly after play comes to a close. The system works by combining information recorded by an on-court statistician with data from an array of different sensors.” Read more

New expertise required as AI becomes the face of brands—Whether it’s chatbots, smart speakers, actual robots, or some other tool employing AI, as customers interact more and more with it, it will become the face of your brand. Companies “will need to employ people with new types of expertise to ensure the brands continue to reflect the firm’s desired qualities and values,” according to a trio of Accenture experts writing in the Harvard Business Review. Read more

Alexa gets an intercom function—The Amazon Echo and Echo Dot now feature intercom functionality, letting users access one Echo device from another, or from the Alexa app. Each device in the home needs a name so you can say, “Alexa, call the kitchen,” for example. Families can use the feature to call from other rooms or from outside the home using the app. Read more

Three AI tools from Salesforce now available to developers—Three AI tools, part of Salesforce’s new Einstein Platform Services, have been launched for third-party developers to include in applications they are building using the Salesforce platform. The services include sentiment and intent analysis and image recognition analysis tools. The image recognition app could be used, for example, in inventory apps and for identifying products during customer service calls. Read more

Virtual, Augmented, and Mixed Reality

Apple takes the AR lead—They may not have invented Augmented Reality (let’s be honest, Apple doesn’t really invent anything, they just take nascent technologies others have developed and make them gorgeous, easy to use, and practical), but the introduction of AR as a dominant feature in the next iPhone release means “AR will immediately reach millions of people who already have the requisite hardware.” Apple’s AR will find an audience with apps and tools that are genuinely useful, like one developed with its ARKit that adds a ruler to any image on the screen. Need to measure the space for a couch? Just point your iPhone at it and the ruler appears. Read more

Developers shift away from mobile—Virtual and Augmented Reality developers are shifting away from mobile-based platforms to higher-end systems like the HTC Vive and Sony Playstation VR, and Oculus Rift. Gaming is driving the trend. Read more


Blockchain oised to disrupt every industry—Jeremiah Owyang’s Crowd Companies has assembled a report that summarizes how blockchain technology will “upend the way every industry manages its information and data.” The report covers 10 industries: legal, government, energy, retail food, healthcare, travel and hospitality, education, insurance, education, and supply chains. Read more

Today’s wrap image is courtesy of John Rusk’s Flickr account. Rusk writes about the snake lily that its name ” comes from the twining habit where it wraps stems around itself and other plants.”

          Westpac Banking Corp (ASX:WBC) Adding AI Chatbots For Customer Service   

Westpac Banking Corp (ASX:WBC) Adding AI Chatbots For Customer Service Westpac will be introducing chatbots to its workforce, to act as virtual customer service assistants and help customers with product questions and provide support for customers online. The bots will also work internally alongside Westpac staff to assist with commonly asked questions so bankers have […]

The post Westpac Banking Corp (ASX:WBC) Adding AI Chatbots For Customer Service appeared first on Live Trading News.

          Chatbot Market – The Proliferation of Chatbot-As-A-Service Is Expected To Becoming A Key Area of Opportunities   
          6 Tech Tips From the Pinnacle Summit   
Technology graphic
Article Summary: 

The future is mobile-based and personalized

Enhanced Slideshow: 
Technology graphic

ARLINGTON, Texas -- The Pinnacle Corp. recently hosted its Summit 2017 conference to provide attendees with industry technology updates and new information on its products.

Aside from updates about Arlington, Texas-based Pinnacle, much of the conference focused on the speakers’ visions of the future and the change convenience-store operators should expect across a wide range of industry topics, from loyalty to mobile ordering and the very idea of convenience.

Here are six insights from the Pinnacle Summit …

1. Get rolling with EMV


In a presentation on preventing fraud, Pinnacle developer Troy Jones warned attendees that retailers who delay EMV (Europay, Mastercard and Visa) chip-technology integration at the pump could be inviting bad actors to take advantage of them with fraudulent credit cards or banking information.

“As EMV is rolled out, fraudsters will target stores who have not made the switch to EMV,” Jones said. The message is clear: The longer c-store operators put off switching their pumps to EMV, the bigger the target on their backs.

2. Out-innovated


Gray Taylor, executive director of technology standards group Conexxus, started a presentation on the second day of the conference by defining convenience as the state of being able to proceed with something with little effort or difficulty. He said retailers should focus on making this definition a reality instead of focusing on the products.

Taylor also underscored keeping an eye on industry disruptors such as Amazon, goPuff and Couch Potato, delivery services that are elbowing their way into the retail convenience game. “Everyone in the convenience space is out-innovating us,” Taylor said, urging attendees to “constantly redefine convenience” to catch up.

3. Plastic-free world

Pinnacle’s Affiniti

The president of Triple S Oil and Lynch Oil, Nick Lynch, revealed a company goal when he took attendees through his rollout of Pinnacle’s Affiniti mobile loyalty app. “We’d like to try to get rid of [loyalty] cards one day,” he said.

Specifically, he’s looking at a future in which physical loyalty cards are no longer in use and their data is stored on smartphones or wearables instead. The Affiniti loyalty app is capable of storing a card on the app so customers don’t have to physically carry it, allowing Lynch to test what cardless loyalty would look like. With more physical cards being loaded onto phones through apps such as ApplePay and Venmo, Lynch’s vision of the future is already becoming a reality.

4. Siri, order a breakfast burrito


Peter Steele, vice president of research for Pinnacle Corp., took attendees through some of the technology company's programs in development, including mobile ordering capabilities on Pinnacle’s Affiniti mobile platform. He said future mobile ordering updates on the app could interact with consumers via three broad options:

  • A traditional “button” user interface
  • Chatbot ordering through apps such as Facebook Messenger
  • Voice ordering similar to speaking with Apple’s Siri

Steele said Pinnacle has the technology to develop whichever system retailers prefer.

5. Where every chatbot knows your name

Mobile loyalty

Mike Kemp, professional services consultant, and Denis Witanra, lead developer, both of Pinnacle Corp., shared their vision for the future of loyalty programs in a presentation outlining changes to the company’s consumer-facing mobile app. They envision future mobile-based loyalty programs that closely track spending and behavioral patterns of customers to offer them more personalized deals and discounts.

“The future of loyalty is web-based with shopper-intelligence-based promotions and advanced notifications on birthdays and other events,” said Witanra. They also discussed future updates such as promotions that pop up after customers have not visited the store in a given number of days or those that suggest common item purchases.

6. Leadership + management = accountability

Good management

Guest speaker Jeff Whittle, founder of Whittle & Partners, took a break from technology to talk about smart management practices.

Whittle spoke about the Entrepreneurial Operating System, a way of doing business designed to build a truly accountable team. The management system looks at accountability not as something that managers do to their employees or hold over them but as something leaders facilitate in the company’s culture by providing a clear goal and vision for the company. Whittle suggested attendees read the book “Traction” by Gino Wickman for more information on the model.

The Pinnacle Summit 2017 was held May 31-June 1 in Arlington, Texas.

          The WIR: Teads Launches Video Ad Chatbot, UK Government Refers Fox’s Sky Bid to Competition Authorities, Sorrell Insists WPP is ‘Open for Business’ Following Cyber Attack   
In this week’s Week in Review: Teads has launched a chatbot to operate within video ads, Karen Bradley refers Fox’s Sky bid to the UK competition authorities, and Martin […]
          Chatbot Market – The Proliferation of Chatbot-As-A-Service Is Expected To Becoming A Key Area of Opportunities   
Chatbot Market is expected to expand at an incredibly high CAGR of 27.8% from 2016 to 2024; by the end of 2024, the global chatbot market is expected to reach
          Snaps launches a Marketing Cloud for chatbots, messaging and emojis   
          Most UK consumers would trade personal data for better shopping experience   
Most UK consumers would trade personal data for better shopping experience

Like it or not, the way we shop is changing. Be it online or in store, consumers shopping experience has been given a 21st century technology makeover. From contactless payments to in-store chatbots, the way consumers search and purchase goods has been transformed.

But what do consumers like and what is considered a step too far? That is exactly what RichRelevance set out to find out during their ‘Creepy or Cool’ survey of UK, French, German and US consumers.

The Brits were generally receptive to the change, with 80 per cent of domestic consumers saying they were happy to exchange their personal data for a better shopping experience. Only the French were more receptive with 85 per cent of those surveyed to happy part with their personal data.  

And it is a trend that RichRelevance’s chief marketing officer Diane Kegley said she is seeing across the board. She said: “We are seeing shoppers across the board become more comfortable with technologies that personalise shopping on a one-to-one basis, such as voice recognition, digital product recommendations in changing rooms, and fingerprint scanning for payments. The one area where consumers still seem to have real concerns is AI. Companies’ communication around their consumer facing AI initiatives, such as customer service chatbots, clearly needs addressing from a shopper standpoint.”

Fingerprint-enabled payments and voice-enabled ordering were ranked as the top two cool retail technologies by UK shoppers, with 56 per cent of consumers happy to use their fingers and voice to make payments. Smart mirrors also ranked highly UK consumers, with 45 per cent of shoppers giving the in-store technology a cool vote. Meanwhile facial recognition and AI-powered products turned off UK shoppers with 55 and 54 per cent respectively disapproving of the new tech. Surprisingly, contactless payments were not as popular as their presence would imply. Only 40 per cent said they enjoyed the technology with 31 per cent saying they were against is, while the remaining 29 per cent couldn’t make their mind up.  

Creepy or cool, in-store technology is the future and lets be honest it does make shopping a lot quicker and easier. 

          Netzfund: Rollende Backstube, um Pizzas immer frisch und heiß zu liefern   
Das Rennen um die Logistik der Zukunft steckt voller Superlative. Es könnte mit olympischen Attributen definiert werden. Die schnellste, hochwertigste, frischeste, heißeste, nachhaltigste und so weiter… aber die Zeit ist die zentrale Herausforderung. Lieferungen aller Arten, aber besonders von Lebensmitteln, sind zum Wettlauf gegen die Zeit geworden und es scheint als ob sich die Pizza-Fans […]
          Is the Enterprise MoNage-Ready?   
During the past two months, I’ve spoken at four industry events – and attended four others – with a common theme being the impact of chatbots and AI on the workplace. The innovations I’m seeing are exciting, but the business value is hard to gauge, and it’s fair to ask if enterprises are ready for what’s coming. To help do that, I’m going to share my thoughts about the intersection of collaboration and AI for two sides of any business – internally for driving employee engagement, and externally for driving customer engagement.
          Could your bank cashier soon be replaced by chatbots?   
Auriga 50 years on from the first ATM, which started the technological disruption of the banking industry, Auriga has written an article looking at the future of artificial intelligence for customer service within the financial sector. AI looks set to become central to how banks operate. Recently, one...


          Customer Journey: alleanza fra Splio e Commanders Act   

Splio, software house specializzata nella Customer Experience, proprietaria di un’esclusiva Retail Marketing Cloud Platform, ha siglato una partnership con Commanders Act, azienda europea leader in Attribution Management (Customer Journey & Cross Device Tracking) e DMP (Data Management Platform).

Una sinergia che mira a mettere a fattor comune innovazione tecnologica ed esperienza, al fine di permettere ai brand di interagire in modo più approfondito con i propri clienti reali e potenziali.
Commanders Act risponde alla complessità del customer journey con una piattaforma integrata che consente ai clienti di implementare delle strategie customer centric, dall’acquisizione alla conversione, in un contesto omnichannel (online & offline).
Il modulo di Attribuzione, abilita i clienti ad avere una visione a 360° della propria audience riconciliando i diversi IDs utente e permettendo di comprendere la combinazione di «touch- points » (punti di contatto) e-marketing che influiscono in una decisione di acquisto. Attraverso un’analisi dettagliata delle campagne e-marketing, i costi, e dei loro effetti sui clienti, ottimizza e rende più intelligenti, gli investimenti nel digitale.

La DMP, invece, colleziona i dati di navigazione, di interazione con le campagne digital e acquisto offline, al fine di ottimizzare al meglio l’esperienza cliente e veicolare messaggi pubblicitari coerenti su qualsiasi canale si voglia sfruttando i dati disponibili in tempo reale.
La piattaforma Retail Markerting Cloud di Splio permette, invece, di raccogliere, combinare e segmentare le informazioni dei clienti, provenienti da qualsiasi sorgente, sia online che offline, con lo scopo di creare campagne omnicanale e customer journey personalizzati (via email, SMS, social network, compreso WeChat, push notification, chatbot, stampa, telefono).

È inoltre possibile gestire programmi di Data Driven Loyalty , meccaniche di Customer Scoring, funzionalità di Distributed Marketing ed accedere a Performance Report e Customer Analytics predefiniti o customizzati. Infine, tramite il modulo Clienteling, SPLIO offre la possibilità anche agli addetti alle vendite nel negozio, di avere a disposizione tutte le informazioni relative ai clienti, garantendo così una customer experience personalizzata.

La sinergia tra le tecnologie delle rispettive software house permetterà dunque di supportare i brand in ogni fase del loro rapporto con clienti e prospect e contribuirà inoltre alla creazione di un collegamento tra la customer experience online e offline. Grazie infatti all’elaborazione dei dati gestiti da Commanders Act, combinati con quelli raccolti dalla piattaforma di SPLIO, i brand avranno a disposizione un patrimonio di informazioni fondamentali che potranno utilizzare per arricchire l’esperienza anche nel negozio fisico, tramite il modulo Clienteling di SPLIO.

L'articolo Customer Journey: alleanza fra Splio e Commanders Act è un contenuto originale di 01net.

          The Rise of Artificial Intelligence in Events [Webinar]   

Join us for this free webinar to learn how to get more from artificial intelligence for your event. Chatbots, Deep Learning, Concierge, Big Data. What all these words hide is an incredible opportunity for event professionals willing to embrace innovation. Artificial Intelligence offers revolutionary opportunities to grow your event. Whether it is customer support, event management, marketing, […]

The post The Rise of Artificial Intelligence in Events [Webinar] by Julius Solaris appeared first on http://www.EventManagerBlog.com

          Der Chatbot Summit in 7 Zitaten   
Für diejenigen, die am Montag nicht bei der ChatbotSummit in Berlin dabei sein konnten, fasse ich meine Eindrücke wieder in den besten Zitaten zusammen. Viel Spaß :-) Start small now […]
          THE CHATBOT MONETIZATION REPORT: Sizing the market, key strategies, and how to navigate the chatbot opportunity (FB, AAPL, GOOG)   

bii chatbots_users

This is a preview of a research report from BI Intelligence, Business Insider's premium research service. To learn more about BI Intelligence, click here.

Improving artificial intelligence (AI) technology and the proliferation of messaging apps — which enable users and businesses to interact through a variety of mediums, including text, voice, image, video, and file sharing — are fueling the popularity of chatbots.

These software programs use messaging as an interface through which to carry out various tasks, like checking the weather or scheduling a meeting. Bots are still nascent and monetization models have yet to be established for the tech, but there are a number of existing strategies — like "as-a-service" or affiliate marketing — that will likely prove successful for bots used as a tool within messaging apps.

Chatbots can also provide brands with value adds — services that don't directly generate revenue, but help increase the ability of brands and businesses to better target and serve customers, and increase productivity. These include bots used for research, lead generation, and customer service.

A new report from BI Intelligence investigates how brands can monetize their chatbots by tailoring existing models. It also explores various ways chatbots can be used to cut businesses' operational costs. And finally, it highlights the slew of barriers that brands need to overcome in order to tap into the potentially lucrative market. 

Here are some of the key takeaways: Screen Shot 2016 11 22 at 5.26.40 pm

  • Chatbot adoption has already taken off in the US with more than half of US users between the ages of 18 and 55 having used them, according to exclusive BI Intelligence survey data.
  • Chatbots boast a number of distinct features that make them a perfect vehicle for brands to reach consumers. These include a global presence, high retention rates, and an ability to appeal to a younger demographic.
  • Businesses and brands are looking to capitalize on the potential to monetize the software. BI Intelligence identifies four existing models that can be successfully tailored for chatbots. These models include Bots-as-a-Service, native content, affiliate marketing, and retail sales.
  • Chatbots can also provide brands with value adds, or services that don't directly generate revenue. Bots used for research, lead generation, and customer service can cut down on companies' operational costs.
  • There are several benchmarks chatbots must reach, and barriers they must overcome, before becoming successful revenue generators. 

In full, the report:

  • Explains the different ways businesses can access, utilize, and distribute content via chatbots.
  • Breaks down the pros and cons of each chatbot monetization model.
  • Identifies the additional value chatbots can provide businesses outside of direct monetization.
  • Looks at the potential barriers that could limit the growth, adoption, and use of chatbots and therefore their earning potential.

Interested in getting the full report? Here are several ways to access it:

  1. Subscribe to an All-Access pass to BI Intelligence and gain immediate access to this report and over 100 other expertly researched reports. As an added bonus, you'll also gain access to all future reports and daily newsletters to ensure you stay ahead of the curve and benefit personally and professionally. >> Learn More Now
  2. Purchase & download the full report from our research store. >> Purchase & Download Now

Join the conversation about this story »

NOW WATCH: Here are all the major changes coming to your iPhone

          Re: lex integration with wordpress site   
hello. I created a chatbot using aws lex and now I want to integrate it with my wordpress site. Please give me a proper instruction how can I do this. Thank you.
          دیدگاه‌ها برای راهنمای ریست کردن پسوورد دستگاه هایک ویژن با darcyhj69   
Modish naked pictures http://amateur.adultnet.in/?deasia erotic java games free ebooks erotic erotic japanese erotic saree erotic chatbot
          #StiriGPeC: doza de inovații de la TRUSTED.ro, Hornbach construiește un magazin online, Blugento + 120.000 euro   
TRUSTED.ro și doza de inovații O nouă serie de inovații online au fost publicate pe blogul TRUSTED.ro săptămâna aceasta. Fundația Friends for Friends – FFF – te ajută cu declarația 200, aplicația care îți arată prețul carburanților în timp real, stickere de shopping, parcare smart la Timișoara și chatbot persuasiv sunt inovațiile acestui episod. → […]
          Facebook launcht mit Discover eine Suchbörse für Chatbots.   
Neuer Bot-Bereich: Facebook meint’s ernst mit Chatbots und schafft mit „Discover“ eine neue Funktion in seinem Messenger, über die Nutzer die sprechenden Roboter von Unternehmen entdecken können. Damit verbessert Facebook die Auffindbarkeit von Chatbots im Messenger deutlich, die vorher oft nur über Umwegen gefunden werden konnten. Zum Start sind Partner wie u.a. die Basketball-Liga NBA ... » weiterlesen
          Snaps launches a Marketing Cloud for chatbots, messaging and emojis   
          Update: HomeFriend (Utilities)   

HomeFriend 7.0.9

Device: iOS Universal
Category: Utilities
Price: Free, Version: 7.0.4 -> 7.0.9 (iTunes)


HomeFriend, c’est LA solution pour maîtriser ses consommations d’eau et d’énergies et d’agir pour la planète (tout en épargnant votre compte en banque !).

C’est simple ! Après avoir répondu à quelques questions :
- vous obtenez votre bilan énergie,
- vous pouvez vous situer par rapport aux foyers comparables de votre région
- vous découvrez les postes de dépenses les plus importants
- vous pouvez même connecter vos espaces fournisseurs (Veolia, EDF…) pour suivre votre consommation ou télécharger vos factures
- les éco-gestes n’ont plus de secret pour vous. Prochainement, vous pourrez même partager vos éco-gestes avec toute la communauté Homefrienders !

Une question sur vos factures ? Besoin d’un dépannage rapide ? Vous déménagez ? Notre chatbot est là pour vous rendre service 7j/7.
HomeFriend est véritablement l'ami de votre maison qui vous aide à économiser et à gérer vos factures !

Et pour ceux qui veulent en savoir plus : HomeFriend - Economies participatives d'eau et d'énergies - est détenteur du label GreenTech verte.

What's New

Les alertes sur-consommations d'eau font leur apparition ! Soyez prévenus en cas de dépassement de seuils journaliers !


          Snaps launches a Marketing Cloud for chatbots, messaging and emojis   
          How I Learned to Raise My DIY Game by Building a Chatbot   

The post How I Learned to Raise My DIY Game by Building a Chatbot appeared first on Kore.ai.

          Building a Case for AI, Chatbots in Digital Healthcare   

The post Building a Case for AI, Chatbots in Digital Healthcare appeared first on Kore.ai.

          Chatbots Will Serve As Health Assistants   

The post Chatbots Will Serve As Health Assistants appeared first on Kore.ai.

          The Weekly Enterprise Customer Q&A: Choosing Chatbot Channels, Cloud vs. On-Prem Hosting, Live Chat or Chatbots?   

The post The Weekly Enterprise Customer Q&A: Choosing Chatbot Channels, Cloud vs. On-Prem Hosting, Live Chat or Chatbots? appeared first on Kore.ai.

          The Weekly Enterprise Customer Q&A: RPA vs. Chatbots, GUI Support, and NL Training Timelines   

The post The Weekly Enterprise Customer Q&A: RPA vs. Chatbots, GUI Support, and NL Training Timelines appeared first on Kore.ai.

          Digital Banking Customer Support Embraces Chatbots   

The post Digital Banking Customer Support Embraces Chatbots appeared first on Kore.ai.

          Introduction to AI Rich Chatbots SAPPHIRE17   

The post Introduction to AI Rich Chatbots SAPPHIRE17 appeared first on Kore.ai.

          【资策会】Chatbot电商服务机器人实作 (台北8/7)   
本课程的主要目标主要在学习实际 Chatbot 打造,及如何搭配 Cloud 服务为基础架构,配合上 AI 文字语意识别,结合电子商务逻辑,解输如何透过 Chatbot UX 分析,强化 Chatbot 与电子商务流程集成。... 阅读全文
          Chatbot Market – The Proliferation of Chatbot-As-A-Service Is Expected To Becoming A Key Area of Opportunities   
          Chatbots Mature Into An Enterprise-class Customer Service Tool—Explore The Leading Vendors In This Market   

Over the past year, Forrester clients have been brimming with questions about chatbots and their role in customer service. In fact, in that time, more than half of the client inquiries I have received have touched on chatbots, artificial intelligence, natural language understanding, machine learning, and conversational self-service. Many of those inquiries were of the "how does this stuff work" variety. But many other brands have seen very simple, rules-based chatbots and were wondering whether these technologies could really have an impact on high volume customer service environments.

The delta between those simple-to-build, but anemic in functionality, chatbots and conversational self-service tools designed for real enterprise environments is great. To truly meet a need for enterprise-grade customer service, chatbots must be able to understand what a customer speaks or types, pick out the customer's actual intent, respond in a conversational manner and maintain the conversational state across multiple back and forths, and act on the customer's behalf. These chatbot interactions must take place in a secure environment.

Additionally, the chatbot must have a way to seamlessly hand off the interaction to a live agent when it either cannot resolve the customer's request or when it would frustrate the customer to continue the self-service interaction. Finally, as customers choose to have interactions across multiple channels (phone, chat, web, mobile, messaging, social, etc.), enterprises should be able to deploy their chatbots in multiple channels. Although the idea of truly 'write once, deploy many" chatbots remains elusive, directionally, this is where enterprise chatbots need to head.

Read more
          I ChatBot, qualche riflessione   

I ChatBot, qualche riflessione

I ChatBot, qualche riflessioneE’ appena terminato il Web Marketing Festival ed io ne sto ancora smaltendo l’adrenalina e riordinando i ricordi. Stavo riflettendo su tutti gli speech che hanno messo al centro il tema dei chatbot illustrandone pregi e difetti, implementazioni e realizzazioni, aspetti tecnici e non. E’ un argomento di cui si parla da tempo e di …

I ChatBot, qualche riflessione

          You can now use Amazon Lex chatbots with Amazon Connect contact centers   

Amazon Connect now allows you to use Amazon Lex chatbots with your contact flows. With Amazon Lex chatbots, you can add self-service, natural language voice conversations to your contact center customer interactions.

          Amazon Lex now supports 8 kHz telephony audio for increased speech recognition accuracy   

The Amazon Lex speech recognition engine has now been trained on telephony audio (8 kHz) to provide increased speech recognition accuracy for conversations over the phone. Amazon Lex enables your users to interact with your application via natural conversation using the same deep learning technology as Amazon Alexa to fulfill most common requests. Amazon Lex chatbots maintain context and manage the dialogue, dynamically adjusting the responses based on the conversation. 

          Service Cloud Einstein to Power Salesforce CRM   

In a bid to take on competition and to boost its own marketshare in the cloud CRM market, Salesforce has decided to add Service Cloud Einstein to its portfolio. Dubbed as the world’s best intelligent customer service platform, Service Cloud Einstein helps companies to better manage the complexities of customer service with the help of artificial intelligence. Released during Salesforce’s Dreamforce conference last year, this product is the summation of all artificial intelligence efforts from the company.

Service Cloud Einstein create an intuitive experience for customer service agents and their managers, and in the process, improves their overall efficiency and productivity. For a customer service agent using Service Cloud Einstein, it routes the call to the correct agent using a feature called Einstein Case Management. This feature uses machine learning to automatically escalate calls if needed. In other cases, it classifies them into different categories, and brings up the case resolution management for the agent, thereby making it easy for him/her to handle customer requests and queries.

In addition to providing case resolutions, these platforms collect initial information through chatbots, and pulls up any relevant information about the customer. Obviously, such prior information can prepare agents to better handle customer calls. It also gives the necessary background information to add a personal touch to customers.

Service Cloud Einstein works great for customers too, as every case is prioritized and handled efficiently. It evaluates a case based on its level of emergency, and in the case of high priority cases, it automatically routes them to the best agent within the shortest time possible. As a result, customers can get their issue handled quickly and efficiently.

Such a system is sure to add many layers of business value to any organization. Firstly, when customers get quick and personalized service, they tend to be happy. This translates to good satisfaction levels, and that customer is likely to stay with the company. This factor alone can save thousands of dollars for companies, as it is estimated that any marketing campaign spends almost ten times to attract a new customer than to retain an existing customer.

Secondly, this system works well for agents, as they have all the information required to handle a customer’s call. This is sure to keep them engaged and satisfied, which translates to a low attrition rate.  Again, companies get to save money as they don’t have to spend often on finding the right candidates and training them. Experienced employees will tend to stay back, and this is sure to increase the overall productivity and bottom line revenues of the company.

Lastly, Service Cloud Einstein collects information and provides an intelligent analysis of the same. In other words, this will give more insights into customer call patterns, nature of problems and customers’ behavior. Armed with such information, managers can offer a higher quality of service to customers in the future.

In all, the addition of Service Cloud Einstein can boost the productivity of clients in a big way, and in the process, will improve the marketshare of Salesforce [...]

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